Print department was very helpful and accommodating. Deborah was especially helpful going out of…read moreher way to help.

I went there with a "copy" project that needed to be done. I had two things that needed to be…read moreenlarged on a copier and a set of plans that I needed to copies of. I was there on a Monday afternoon and was told that it would be ready on Wednesday. They said I could pay extra and have it done immediately, or wait for them to do it, which would make it ready on Wednesday. I didn't need them immediately so I said Wednesday would be fine. They said keep an eye on your email because if they're done early, will let you know. I didn't receive an email so I went there on Wednesday afternoon to pick them up at which time they told me they were not ready but I could come back at 7 PM and they would be ready. I decided not to go back that night at 7 PM, but I went the next morning around 8:30 AM and guess what they still were not done. In fact, they hadn't even been started yet. So I had to wait and the young lady behind the counter did the project for me. I asked to speak to the manager, whose name was Shawn. I explained the situation to him, and he proceeded to tell me that it was my fault for expecting them to be done at the last minute?? I told him I didn't understand because I came in on Monday and they told me I could pick them up on Wednesday not that I said I needed them by Wednesday. He told me there is never a set time when projects will be finished; you just have to watch for the email that says they are finished. I feel like if I waited for an email I would be waiting still to this day. That manager, Shawn was absolutely useless and had no customer service abilities. Mind you I wasn't asking for anything from him, just letting him know the situation. You can imagine, I will not be back to this location or probably any location for this kind of need. Moving forward I'll most likely find another place that can do the job in a timely manner.

Horrible customer service reps…read more "Andi" was totally disrespectful with the answer, asking if we can use the printers/scanners, "that's what they're there for" made totally unacceptable comments to the elder people in front of me. SMH if you don't like your job do something else.

Visited this location because we had trouble downloading a document in PDF that we needed to print…read more Tanya greeted us and when asked to help agreed to assist. She was able to download our large file and print it for us. She also assisted us in retrieing and downloading other documents. We needed these forms and her assistance was greatly appreciated.

To assist a family member across the sound with specific office supply requests, it was great to…read morefind this convenient location in Silverdale (5/28/26). Well labeled aisles, well stocked display areas that also provided various selections at reasonable prices. One stop and I was able to purchase everything requested. Customer service was prompt and efficient. I also signed up for their frequent buyers program and received a $10 discount off a future $40+ purchase. Thankfully, there are other Staples locations to redeem this at. But in my case, it'll be a return visit in Silverdale or the Bothell site.

I had been having trouble with my laptop computer. Called STAPLES tech support and was able to…read morebring in my laptop for a checkup, some updating, and cleanup. I felt the price was appropriate, the service exceptional, and the people willing and able to work with me. I worked with three different team members and each one proved themselves worthy of my visit. I am home now and everything seems to be working great. If you need assistance big or small I would encourage you to use their services.

I just went in the Port Orchard Staples store. I scanner and Josie helped me . He explained…read moreeverything to me and helped me pick the right scanner printer for my needs. Thanks Josie for all your help.

My wife owns a home daycare business and buys much of her office supplies, board games and supplies…read morefor arts and crafts here. I buy fun stuff like computer peripherals and Norton 360 here since Staples always has the best price--especially for Norton. But anyway, we were in the store today, found everything we needed but boy! did we get a surprise at checkout. Robert, our cashier, brought up my wife's account and announced that, thanks to the unredeemed points we'd built up on her Easy Rewards program, not only were we getting a THIRTY-SIX DOLLAR discount, but we had an additional $20 off added to the account. And talk about your perfect timing--today was the last day of that deal!!! Robert's boss Virgil, who'd been standing nearby, explained how we'd qualified for all that savings and why it was important to check the app. OK, we don't but if we did, we wouldn't have gotten that great surprise. You could see and hear how happy he, along with Robert, was that the store could award us these savings. So Robert, thank you for being our early Santa on these few days before Christmas. You really made our day. Here's wishing Santa is as generous to you and yours as you and Staples were to us.

Best customer service by far! They were very helpful and responsive. I'll be back for my printing…read moreneeds again for sure.

The lady behind the counter helped me immensely. She was sweet, kind and professional, and…read morecourteous.

I brought my computer into the Chehalis Staples to be serviced and was waited on by technician…read moreAlanna. I am 76 years old and not computer savy but I could ask her anything without feeling foolish. She was friendly, knowledgeable and had my computer up and running in no time. She is an expert in her field and I could see how much she enjoyed what she does.

Printing Department Review: I had a last minute task to…read moreprint off name badge from copies of our high-school yearbook. Jason in the print department was so helpful and made the task easy and smooth providing expertise to all of the challenges I faced. I cant thank him and the store enough for their assistance! Five stars all the way!

I have tried use the Ballard Office Max on Leary Way. I've given up as of today…read more I tried to get copies made yesterday and the machine didn't work. I asked for help and the red headed man in the print department said I could put in a order at the print desk and get them tomorrow. Note: I need 2 black and white 8.5 x11" copies. Today I went in and made 5he copies on my own. The ink was low and what I got back was two gray and white copies with stripes going vertically through the page. Once again I asked the red haired fellow for help. He would not even look at me. He told me to order from the desk and I could get my 2 copies tomorrow around 5:00. I've paid for the prints because the photocopy machine thought it had printed good copies. This man is curt, lazy, and very rude. Save yourself the headache and go elsewhere.

The store itself has a good selection but the overall experience was very unpleasant. The inside…read moreof the store was very dirty and looked like the floors had not been swept or vacuumed for months. The parking lot and sidewalk leading to the entrance was littered with feces...

Trinity in the printing area is wonderful! Thank you for going above and beyond! thank youread more

Jenice and Sarah pushed my business cards to be done way in advance for an upcoming business trip…read more They were done in about 30 minutes for 200 cards. Not only was it fast, it was easy and saves me gas money not having to do multiple trips. Two thumbs way up!