Nothing but positive things to write. John was outstanding in helping us navigate a warranty claim on Cascade windows purchased from a company no longer in business. It took months for Cascade to get the windows made correctly. John checked each shipment and found problems before the windows were brought out for installation. Couldn't have been nicer. Called frequently with updates including bad news (grid pattern wrong, broken windows). Have to mention Ron who measured and installed the windows. Super fast, neat, and a nice person. We are very happy with the work and the experience in working with Able Glass. read more

I would give negative stars if I could. I got a quote to fix or replace 2 Milgard Windows. The windows aren't big. Stand size for a bedroom. I needed 4 new balancers and a top of the window frame silicon the vent as it came loose. I get a quote 2 days later. From my quote "The quote total is $510.00 as of 09/05/2019. Please note if you choose to order materials only; a minimum measuring charge of $75 and TBD (to be determined) pattern charges would apply as well. Due to weather, traffic, mechanical or technician health issues; Able Glass reserves the right to reschedule appointments." A balancer on Amazon sells for $10. They wanted to charge me $97.50 per balancer which comes out to $390. If that's not ripping people I don't know what is. They also wanted $120 to repair the window frame but there would be NO GUARANTEE. I got a followup call from them and when I asked about the cost. He said that he had no control and it was setup by management. I would stay far away from them. read more

Had a great experience installing 10 Simonton new construction windows & a sliding glass patio door in my older home at end of July. Eric was very knowledgable, helpful, and his scheduling work is amazing. Prompt, responsive, communicative, meets commitments. The installation crew was efficient, courteous and cleaned up well each day. In particular, Artemio was a standout. He has worked for the company many years and went out his way to make sure we were happy with the work. Great job and would recommend them to anyone. They really care about the customer and their reputation. read more

We had a broken 8 ft patio sliding door that had been damage by us. We had Milgard take a look but it was no longer under warranty so we turned to Able Glass to reinstall a new Milgard patio door. Extremely pleased with the quality of the work and the efficiency of the installation. The stucco work was excellent and was a better match to the previous stucco work that on been done on another installation. We have always purchased our Milgard windows from Able but have used our own contractor to install. This is the first time we have used the crew from Able and they were outstanding. We recommend them highly. read more

Leo's team installed sliding glass doors for our patio. They worked beautifully together, focused and still totally flexible to meet the job challenges as they arose. Customer satisfaction is their priority. We are very happy with the finished project. read more

We had some windows replaced by Able Glass & Window in the last 2 weeks. We think they did an outstanding job. We had contacted 4 or more places for a quote and Able was the only one that would do the job. We are glad they did, Ron Breckner gave us a good quote, very polite understanding person. He was our installer too. Ron came on time, very clean installation, no mess afterwords, will have them back for any future Window needs! read more

In January 2018 Able Glass Installed retrofit Simonton windows and a patio door. Took advantage of wood wrap offer which looks terrific. Quoting process was honest & straightforward, with home visit personally by Able Glass owner Eric Holder. What caught my attention the most was that I was treated with respect. Able Glass was the second installer I contacted for a quote. First company was fairly unresponsive. Finally when receiving a quote it did not contain features I made a very specific point I wanted. Thus I tried Able Glass. Eric was very responsive and very accurate in the quoting process. He helped guide me based on what I wanted and with good industry knowledge - such as window brand. He explained things well so I felt comfortable. It did not appear he tried to upsell me for mere profit gain. Installation day went flawless. The crew were pros. They put two crews on the job as rain was in the forecast so it was finished in one day. They used protective drop cloths, cleaned up and hauled away all debris. I got picky about wanting more spray foam insulation in the small gap around retrofit window frames (which is now covered nicely by woodwraps). The crew lead ensured my wishes were completed for maximum thermal efficiency. Cost was slightly more than first quote from the other company, however since that quote did not have all the features I asked for, I believe Able Glass price was properly competitive. Able Glass even followed up by email reminding me to register with Simonton for lifetime warranty - still on my to do list! I highly recommend Able Glass for your window installation. Not a single complaint comes to mind. ********** RECENT UPDATE ********* Locks on one of the horizontal windows installed 1/4 year back were slightly misaligned making them hard to engage. After my own procrastination finally contacted Able Glass asking for a solution. They promptly visited and made an adjustment so now it works fine like the others. They do cover their work. Way to go. read more

Had a problem window that was leaking and I called them after reading raving reviews here. The lady who answered tells me that they would charge $100 to just come and give me an estimate.....Wow.. $100 to just come and do the estimate.......... I can understand that they would want to weed out unwanted business or people just wanting quotes. In their shoes, I would say that if you do decide to go with our quote, we would deduct the estimate cost from it... That would be fair in my opinion.... But just to come out and give an estimate for $100.. Bollocks... read more

I had them come by for an estimate. The next day I was emailed an estimate that was missing a bunch of the items I had asked them to do. Additionally, it was not itemized, and - more importantly - WAY, way over what it should have been. I figured it must be a mistake. When I called to get a breakdown/clarification (because I still wanted to work with them) I was bitched out by a rude lady who talked down to me and made me listen while she repeated stuff I already knew. Then, I asked my questions again, and after more yelling at me, I finally gave up saying "If you're not going to answer simple questions about your business and your pricing then I don't want to do business with you". Next! read more

Would never deal with them again Lady at the front told me I could return parts with a full refund and then refused saying it is a special order and would charge 20% restocking fee read more

Eric- thanks for the reply however I'm not sure I would place a 4th call to you/management or anyone else? I'm not that desperate to give Able Glass my money! I'd expect your team to be able to respond after one, maybe two calls. 4 is absurd- I don't know why Kai didn't call back, and I am sorry if it's during the passing of his father- however, good customer service means whoever is covering his accounts or backing him up while he is out- returns calls from prospective customers. First impressions always matter. read more

A stray projectile chipped my double pane windows. At first, I wasn't sure if reaching out to a Santa Clara/South Bay company made sense when there were a handful of alternatives in the East Bay. However, after reviewing Yelp reviews and communicating with Eric and his team who responded quickly with an initial call, I decided to move forward with Eric and his team, who were more organized and professional. I'm glad I did. The experienced technician came on schedule with the initial review and fixed the broken window during the second visit. I am very satisfied with the quality of work. With any future projects requiring window work in the SF Bay Area, I'm calling Able Glass. read more

The guys from Able Glass just replaced all the windows in my 1950s California rancher and they did an awesome job. My new Milgard vinyl windows look great. They were quick and efficient, taking just 2 days to replace and install 22 windows. They were careful and meticulous about cleaning up after themselves. I was planning to go with a bid that offered a window name brand I did not recognize. Eric's was the last estimate and I wanted to see how much more Milgard windows would be. I was pleasantly surprised when he came back with a very reasonable offer and I now have the windows I want. There was no hard sell from Eric, which I hate. Instead Eric let his products speak for themselves. Will definitely use them again for future jobs. read more

They do window screens, too. I really wanted to give Able Glass 5* for this job. In terms of price for a replacement window screen, Able was 2/3s the price of a geographically closer screen shop and 2/3ds the price of a company on the internet (not counting shipping which was another 50% of the price of the product). Able was very quick - 24 hour turnaround. The office person gave an estimate over the phone, and she was helpful, knowledgeable, and friendly when we came in. But Able was not as accurate as I would have hoped. The screen was 1/8 inch wider than its mate which they copied, or at least tried to copy. Rather than drive the miles back to Able for a modification for a better fit, I just "stronged" the new screen into place, bowing it to clear the opening. Hopefully, I won't ever have to remove it because the screen would unlikely survive the removal. 1/8 inch smaller would have been OK, even 1/4 inch smaller. So, would we go back? Answer is absolutely yes, but not without my ruler upon merchandise pickup. As a follow-up, we did receive a call from Eric a number of days later offering to visit and make good. However, we declined. The screen is in place and functioning as a screen. read more

Needed a broken window repaired, called these guys and made an appointment for a few days later, gave them the measurement of the frame. The guy showed up right on time, didn't try to upsell me to put new triple pane windows in my entire house or anything like that, slapped a new pane of glass in, cleaned up the entire mess and then some, and was gone in thirty minutes, and the bill total was probably about $40 less than I had expected. Friendly and professional, I hope I don't break any more windows, but if I do, this will be the place I call. read more

Able was rec. to me by a friend whose HOA used them for a group window replacement project. After doing my own research and learning they were a perennial Diamond Certified Co. I hired them to replace my townhouse windows and slider. From beginning to end, the job was seamless.......estimate, installation, cleanup----Great ! But their real value was unanticipated.......Long after the job was completed, my HOA became concerned about the tint of the low E windows. Eric and his crew were nothing but professional ,polite , thorough in explaining the technology of lowE windows to the other owners. This is definitely not a company that takes the money and runs........the job was completed, bill paid but they were there for me very step of the way supporting me during this unexpected turmoil. A Company that has your back....w/ integrity read more

Eric was very responsive and gave the initial estimate over the email. When he came to my house for the final estimate, even though there was more work to be done than I told him in the emails (I wanted a "new construction" windows and balcony doors replacement), he stayed very close to his initial estimate. Also, I had a very specific request for one of the balcony doors (fiberglass + in-between blinds) and Able Glass was one of the few companies that could fulfill that request and at a reasonable price. As for the installation, the guys did an amazing job. read more

Ron from Able glass is super nice, very professional, and definitely knows what he is doing. I had some issues with windows not working properly at my condo and was afraid I might have to replace them but luckily Ron was able to fix them with just replacing parts and some grease. Definitely saved me a lot of money. Thanks for the great work, Ron! read more

I had to have a double-paned window replaced, so I called Able Glass for a free estimate. Some home improvement companies charge for an estimate and then reimburse you the cost when -and if- you decide to hire them. Not these guys. They arranged a two hour time range for the initial estimate. I was expecting to have to sit around and wait the entire two hours until someone arrived. However, the person came at the start of my appointment!! That has NEVER happened to me before! I was very impressed. He was very pleasant and answered all my questions. I got my estimate right away and gave them the go-ahead to replace the glass. I just had to pay a small deposit for them to order the glass. The glass came quickly and we made another appointment. This time, they came EARLY for their appointment. It made my day so much better! They were quick and efficient with the work and seemed to be reasonable in price. I would definitely use them again. Thanks Able Glass for caring about my time and budget! read more

They do a great job. Prompt , efficient, no hassles Eric & crew replaced 2 sliding glass doors - fast efficient and did a good job n the stucco work Thanks read more

I picked Able Glass because of the excellent ratings they got through Yelp. Able Glass was absolutely wonderful, from the beginning of the experience - setting up an appointment for a quote - to the end - when they were done installing the windows. We wanted to replace our remaining single pane windows with double pane - a total of seventeen windows. Kai came to give the estimate and go over possible window styles and he arrived right on the dot (I was told he would be there between 10:00 - 12:00 and he arrived at 10:00. That in itself is a first for me, as I'm used to waiting and waiting for contractors to show up). We looked over the quote, which we received within a few days and was quite reasonably priced, and scheduled the installation. Again, they told me the crew would arrive between 9:00 - 9:30 depending on the traffic and they were there each day within five minutes before/after 9:00. Fortuna and his crew cleaned up each day before they left and the job was done in three days instead of the four or five allotted, which I really appreciated. Any time I walked by them, the entire crew was always hard at work, not slacking off or chattering. It was a really nice, hard-working, knowledgeable group of guys. And the windows are great. With all this cold weather we've been having, normally our rooms would be freezing cold, even with the heaters on because of the air leakage, but with these new windows it's actually been warm. If I ever replace any more windows I will definitely call Able Glass. read more

Update as of 12/18/2013 ____________________ Eric kept updating me on the status of the job - step by step. I am thankful to him for that. I just received the glass tops at home. Ron came by to deliver and install. He was very courteous and professional. The glass tops are looking very good. I like the finish of the glass tops. I absolutely recommend dealing with Eric and his company for anyone looking for glass tops. Update as of 12/10/2013 ____________________ The owner, Eric, got in touch with me regarding my experience with the receptionist. He left me a voice mail in the morning. I wasn't able to pick up due to meetings at work. He called me back this afternoon again. I am impressed. He does take his business and customers very seriously. I am glad he did and we had a good conversation about the unfortunate incident. He did give me a discount on the overall order as a token. Thanks Eric for understanding my frustration and for reaching out to me immediately to address it. God bless you. Originally written on 12/09/2013 _________________________ This is a horrible company to deal with. I would have given -5 had there been such option. I restrained myself last two times (contacted regarding the same order) from writing this review. But today, I decided to write this review after another horrible experience. The front office administrator is so rude. I placed an order for two custom glass tops on Nov 25th after reading glowing reviews for this company. May be these guys are good for window replacements and may be for contractors. But not for individuals like me who order one or two pieces of custom tops. Now it is more then two weeks and when I called up the office this morning the lady put me on wait and the line was hung after a few minutes. I called back again and same story repeated. I called back third time and the lady did not even give me a chance to talk. I managed to say that the line was hung on me twice. She refuted that and said that she picked up the line from hold and I wasn't there. WOW. I was not interested in playing hide and seek. I was interested in finding out what was going on with my order. I am 100 % frustrated dealing with this company. She hurriedly signed off saying, "ok, bye bye, thank you etc.", nonsense. Again to give benefit of doubt- either she did not know how to pick up a call that she herself placed on hold or their phone system has auto kick off feature. I highly doubt if it is either of these two. I went to their office on Nov 25th to place the order. this lady was rude then too. But, I gave a benefit of doubt. Same day, she was rude too when She had to get back to me about installation charges. She was also pressing me not to go for tempered glass option because it costed 20 additional dollars on a roughly 700 - 800 dollar order. Her reasoning was that it was waste of money and difficult to clean the mess if it breaks. But I am concerned about safety. I highly recommend NOT to deal with this company. read more

I have been dealing with Able Glass for over 15 years and they have always provided excellent products and superb workmanship. They installed a Euro Frameless Glass Sliding shower door for me today, and it is beautiful as is the installation. The quality of the door beats any other door I looked at and is much more reasonable. Ron is the best!!! And I can't wait to have my bathtub outfitted with sliding glass doors. MsBarbieD read more

When I needed two glass shelves installed for my home theater system, I contacted Leo at Able Glass with an urgent call. Knowing that Leo is extremely busy with big jobs, I thought my two glass shelves (a rather small side job) would be easily pushed aside. Despite the size of my job, and the urgency of my need, Leo answered my call and followed up to learn of my needs immediately He was attentive to the effect I would have on the walls where the shelves would sit, and gave me good suggestions so I would have a clean look in the wall space after the glass shelves were installed. I highly recommend Able Glass to anyone who needs to have glass work done in their home! read more

Great company.Thank you so much Ernesto, very friendly. Definitely coming back if I need anything else.

It is my style to talk to multiple vendors and look at different options I could have saved time by going with Eric at able glass as he had the best quote, is willing to work with you based on your requirements and has a very good understanding of the underlying product and technology including things like noise reduction read more

Picked up my new screen today. Was impressed with Danielle(sp) knowledge of windows and screens. My replacement screen was made in 24 hours. It was custom made 1/8" shorter so the screen will come off easier next time. She even answered my window cleaning questions along with some tips on how to take out my screens next time I need to clean my windows. read more

I am a property owner. It can be very stressful when a window glass is broken. You would wonder by the cost and time to replace glasses. I need to replace a glass in moving part of the window this week. I called Able Glass. Able Glass answer the phone and asked very precise and clear questions that I can answer. They suggested me to take the window to the shop and it would save me service fee and told me how to take the window out of its frame. I did. Able Glass replaced the glass quickly with very reasonable fee while I was waiting and took the window back and installed it into frame in 5 seconds. I think this is the best experience that I ever had with home repair. I could not have done it without Able Glass. read more

I saw the other reviews and felt compelled to write a review. Able glass is a very professional company and I believe they are in the top tier of glass companies in the peninsula. They did a patio door and large picture window, and redid an egress window in my office. I liked their work and had them come back and do my kid's room windows. They did high quality work and in my view their prices are competitive. My house is an Eichler and it's full of windows, so Im sure I'll have them back...! I think Yelp gets reviews with a lot of axes to grind so I think we need to take some of these with a grain of salt. read more

I am extremely happy with the service and product I received from Able Glass. Before having all of the windows & sliding door replaced in my home I did my research and obtained 4 estimates. I had tons of questions and knew very little of the process. My windows were old and rattled every time someone closed the front door. Eric Holder from Able Glass answered all of my questions and provided me with all the necessary information. I'm sure I drove him crazy but he never showed it. The crew that installed the windows are true experts, they were great!! They worked quickly and were considerate of the baby and dogs in the house. They cleaned up after themselves and were careful with the furniture. I will be going to Able Glass for all of my glass needs. Thank you Eric and team for a great job. read more

We are very happy with our new windows and doors. They make a world of difference. The old windows were double paned but the quality was poor. With the new windows the noise from our neighbors kids can hardly be heard and our house temperature is much more consistent. We found Able glass from a friend who recommended them. She was so happy with the work and so are we. We had our front door, a sliding patio door, and six windows replaced. It took a couple of days for the crew to get the work done. Each morning spread out plastic to protect the floor and each evening they cleaned up as if they were not there. Their finish work on the inside looked great. The outside, stucco, was well matched to the point it looked original once I painted it. Eric and his crew are good guys. read more

I reached out to Able Glass on Yelp hoping to get a window fixed in my home. The quote they gave me was very reasonable. I can't say enough about Ernesto, the guy did a great job with the window and was super nice about everything. I wouldn't hesitate to recommend Able Glass to anyone looking to get a window replaced in their home. Thank you read more

Able Glass replaced every window and exterior door in our 1949 midcentury modern home, which was not an easy feat. Our great experience with Able started with our very first meeting with Eric, who had great ideas for upgrading our home without disrupting the unique aesthetics. The later stages of planning were easy as well, and Leo did an excellent job of figuring out the details of how to put new hardware in an old and uniquely constructed home. They were able to work with our challenging and irregular schedules, and they got the job done quickly with a hard-working crew. Miguel, Ernesto, David, Artemio and others were great to work with, paid incredible attention to detail, kept the work spaces clean and separated off from the house (no dust!) and went the extra mile to make sure the added trim matched the style of the house. Everyone's communication through the process was clear and prompt, and while it was not a small investment to stomach, now that the project is done, we feel it was very much worth it. We could not recommend everyone above more highly. read more

Update: Eric and crew installed the windows in the house. As expected they look nice, and they really POP. What was unexpected was the level of detail they went through to get the windows in, their design suggestions were spot on, and they did it all in one day. Eric and the crew are truly 5 star people. They are some of the nicest people you will ever meet and they deserve the Diamond Service rating that they have. If you use anyone but Able Glass you will have missed a real chance to work with incredible people. Man, Material, and Method in action! read more

Wow, this company went from 3 starts to 4.5 stars. Wonder what they are doing differently. When I purchased my windows I interfaced with the owner who was very responsive. However his install crew is not too sharp, however. Also, not the most considerate. I had laid out a sheet on our mattress so that the bed would not get dirty as they installed the windows. The guys, seeing that the bed was covered, decided they could lay all their tools, etc on the bed. They also forgot to caulk around some windows and they had to come back. Mixed about whether I would recommend this company. read more

Eric and his team at Able Glass are amazing. I am a realtor and have referred many clients his way with great results. Great Service + Great Prices = someone you should use. You will not regret it. read more

We are using Able Glass for the second time. They are doing a fabulous job again as I write. The crew is friendly, the owner Eric is very helpful when something needs attention, and the overall quality of work is excellent. We shopped around before choosing a company, and Able Glass seemed by far the best choice. They came with a recommendation of the man who built our house - a very trustworthy source. To make the long story short - we will use Able Glass again, and we recommend them. read more

Another update: Called on Able Glass again recently after burglars kicked in my old wooden front door. Kai helped me pick out a beautiful new strong fiberglass door (with leaded triple-paned top glass). And Artemio and his crew (Miguel, Jesús, & David) again did an excellent job of replacing the old frame and installing the new door (and were super-friendly, as always). And they even went the extra mile of making my existing nice screen door (installed by Able Glass last summer) fit with the new frame (which can't always be done). read more

I definitely do my thorough research first when it comes to spend money. Usually I do my initial screening, and then call on 2,3 companies that come with solid reputation. Then it's the face-to-face talk/estimate that gets me to decide which one to work with. This approach ensures high rate of success for me. Before the window estimate, I am already familiar with the general information of the products/service I am getting. I have preferred brand name. I know whatever reviews/complaints the vendors have from various sources over the web - company web sites, gardenweb, BBB, yelp, Diamond Certified, parents group, etc. Kai from Able Glass didn't give me the lowest estimate but no way close to ridiculous. However he stuck me with his honesty and knew what he was talking. When questioning a problem that I learned from this particular brand of window that he tried to sell, unlike another company who simply denied it and acted impatient, Kai wrote down what I learned from and he carefully offered his opinions based on his past experience and the scenarios where he thought the problem might occur. (He did all the right things a good sales supposes to do!) When he took rough measurement, he noticed the window facing the direction where the storm might hit and told me he would ask for the lead technician's opinion on whether it would be a replacement or new construction when they returned for detailed measurement. Los Altos is known for its tough permit process. The city requires permit even to replace windows. Because I have a special situation in my neighborhood, I need to apply for permit. In my case, the inspector showed up tough initially but the follow-up two inspections ended well. Eric, Able Glass owner made the efforts to stop by the job site to ensure he can answer to the inspector. Eric's workers are superb. In two separate jobs, all the workers were very polite, friendly and work quiet and efficiently. They cleaned up the job site well. On my second job where I needed it to be fast, knowing that they were so booked, Eric was on top of my case. He was in touch with me constantly to let me know when the possible time frame might be and confirmed with me the exact date. He even texted me to let me know that the workers were on the way on that morning. Again the job was fantastically done! I wait until the winter storm season is done (hopefully) before I write this review. There is no leak for my southern facing window replacement. All my family thank me for the good call to replace windows this past freezing winter. And, I thank Eric and his wonderful crew! I understand people can trash business easily over the web for little things thanks to the internet. I hope people understand that It takes a lot of efforts to build a good business. I see how serious Eric is guarding his business, from his crew, the quality of their job and to defend the company reputation. That's a great sign you want to see in a business. I am a very happy customer. And I am grateful that there are good companies like Able Glass! Keep it up Eric, love you guys all! Take care of your health! read more

I recently had Able Glass replace all the window in my home. Could not be Happier with the final outcome. Able was not the cheapest and defiantly not the most expensive. Several of my windows required more than just straight replacement. Most of the company that quoted my job either built in big $$$$s to make my request happen, or were not paying attention at all. Able from the start gave me the feeling they were paying attention to these details, and that my request would happen. I am not disappointed with the decision to go with Able. Though out the total process I found Eric and his team to be reasonable business people, responsive to my concerns and respectful to me and my property. Felt like I was dealing with family. I have already recommended Able Glass to several inquiring neighbors and friends. read more