I called for glass today. the 1st call was taken by a gentleman who told me that he will transfer me to right department, then hangup!!! I called back again, the lady answered phone and can't tell me nothing by asking for a full measurement and detailed glass edge requirements sent by email! I think I was treated as a expert contractor! maybe I should not bather to call back and just go with some other suppliers. if you are not a handyman or contractor, you should think again before you called here. read more

Never once was it mentioned to me to come in for my order..... and as for your pathetic try to make yourself look good offer after the fact...... NO THANKS! I do a ton of Windows and doors and am actually looking for a couple different vendors... I will never step foot in your door and I will tell everyone I come in contact with in the trades my story about your horrible service. read more

Able Glass - Here is what I ordered... I got something 4 inches taller - Windows Installation Near Me - Santa Clara, California

Ok. So I have dealt with this place 2 times. The first time a ordered a small piece of glass for a project. SInce it was small and simple they told me I could come get it the same day. When I showed up the receptionist was scatter brained and in attentive. I had to wait for an hour while she yelled from her desk to the staff in the shop. Classy...no? It turned out ok though because the glass fit and was reasonable priced. The second time I called to get a quote for a piece of glass on my desk. I spoke to a different receptionist "Hello, I would like to get a quote for a piece of glass to go over my desk." She waited and than replied with an exasperated sigh, "Aaaand?" Her tone was so rude! I expect to be prompted and politely replied to like, just like any other two way conversation. The piece of glass is about twice the size of the first and the same thickness, however she priced it at 4 times as much. After calling a few other places I found that this price was fairly comparable but not so much of a bargain to put up with rude receptionists, a long wait, and unprofessional behavior. read more

They claim to be the best installers in the area...that might be but I'll never know coz apparently I am not due the courtesy of a response for a quote. At first, I got some automatic or cut and paste message to "come into our showroom" message. I did. When I got there, I was told to email for a quote. Wait - what?!?! ...errrr, I came in coz when I emailed, you told me to come in! Ok so fine. I went home and emailed. Nothing....Followed up....Nothing! I finally got an email back saying come in to the showroom - what the heck??? OK - if my job is too small for your taste - let me know! It's a courtesy, plain and simple rather than putting me in an email/showroom spiral. Oh - and I asked about a door solution and the suggestion was to get a big dog instead. Thanks...that was super helpful....NOT! read more

We have some casement windows in our loft, and the crank to open them had started to fail so we needed to figure out how to replace them. We looked all over the window frame for some info about the manufacturer and were unable to find anything, so we finally took the crank off the window so I could take it around and ask how to order a replacement. The first place I went to, they looked up the part but could not find a matching manufacturer/piece. I took it to Able Glass, and they weren't able to determine it immediately, but I left it with them, and they apparently pored over different manufacturer sites every day until they found it. I am SOO grateful for this, our loft was getting really really hot since we couldn't open any of the windows. The parts were pretty cheap too, I kind of wanted to pay them more, but I will write this positive review instead :) read more

I have a double pane slider in an Eichler that has needed to be replaced for several months. I saw Able Glass in the Diamond Certified information and called them. I had the appointment, estimate, ordered the window and had it installed in less than two weeks. Everyone I have talked to has been very responsive and professional. I would highly recommend Able Glass. read more

This is the best place to get your windows done!! I had 2 bedroom windows and a door replaced. The staff is friendly, effective and courteous. Their rates are very reasonable and the quality of work is excellent. I would recommned this business to everyone! Special thanks to John, ( manager) who was very helpful in selecting the type of glass that was suitable for my house. read more

I can't say enough positive things about Able Glass. I was originally sent there by my contractor to line up two windows we needed to replace during a remodel in our kitchen. The whole rest of the house had 100yr+ old double hung windows in horrendous shape, and I went back to Able to see how much a set of retrofits would cost. Eric (the owner/CEO) was incredibly helpful in steering me to the right window that hit the sweetspot on price & value while offering the features I was looking for (low emissivity for heat and lamination for sound). He was super prompt with quoting, stopped by my house the next morning to take final measurements, and was incredibly friendly with my 4yr old who made taking his measurements much more of an ordeal than it needed to be. They got the windows ordered and will be installing them almost a month sooner than I thought possible, mostly thanks to great organization, clear communication, and great customer service on the part of Eric and his team. I'll try to remember to update this review after the install is complete to comment on the quality of work and craftsmanship, but so far from a customer service, communication, helpfulness, and value/price standpoint, these guys have absolutely been fantastic! read more

Showed up on time, completed the work in a very clean and non-obstructive fashion. Eric was great at keeping me in the loop on when the doors were expected to arrive. It's been about a year and the doors are still looking great! Thanks for the great work! read more

Two years ago, Able Glass replaced every single window in my home (22) and did an admirable job, great quality Simonton Windows, and great staff. Recently I noticed some pooling of water in the track of one of my sliding windows and called back to ask for help. Leo come out promptly the next day to diagnose the problem (a weep hole that was stuck). He was able to solve the problem on the spot and showed me how to handle the situation on my own if it happens again. Really appreciate the prompt and efficient customer service. These guys are great! read more

My wife managed the windows installation project, and it was a project. Getting itemized estimates and comparing quotes definitely was longer and more painful than it should have been. But once we settled on a plan, things went pretty well. They did screw up the installation of our large front picture window. Twice. But to their credit they replaced it both times. And I think that it was the actual construction of the window from Milgard that was faulty, not the installation. Still, shouldn't they have checked the quality of the window construction before they brought it onsite and installed it. read more

They came out and changed a Bay window I had for 10 YEARS BECAUSE IT WAS LEAKING! It was not an easy job. Held good on a warrenty from Simonton Vinyl Windows. This was a HUGE window and a bunch of work.. They were really careful and did a fine job.. Still can't believe it! read more

Excellent customer service. Great communication, knowledgeable staff and professional installers. Easy to schedule. Quick turn around on custom orders. Highly recommended! read more

Spoke with the owner over the phone and appreciate his offer to rectify the issue and the conversation we had.

You can't do better than Able Glass - I give them top marks in every category. Everything developed as owner Eric said it would: timely and responsive service, full crew on-site every day, no loud music, no smoking, clean job site every night, on-time completion. Eric himself is friendly, patient, answered all my questions in a way that I could understand I live in Saratoga and we decided to replace all of our existing windows (14) and one door. We got three bids. Able Glass was tied for lowest bid, and had the highest on-line ratings. More importantly, we felt most comfortable with Eric, who came right away to do measurements and make a bid for the job. I wholeheartedly and unreservedly recommend Able Glass, and I will recommend them to everyone I know who may have a need for windows and glass. read more

I am planning on getting my windows/patio-doors replaced, yet to schedule the install date (waiting on HOA approvals). But I am already impressed and appreciate the patience that Eric has had to offer in answering all my questions in detail. Being our first major home project, we had some concerns about how things are done. Eric has taken significant time and effort to alleviate them. Leo, Eric's foreman was very nice too and helped further describe the project when he was at our place to take measurements. I trust Eric and team will do a great job and can't wait to get going with the project. Great work Eric! read more

We've had an excellent experience with Able glass. They really take care of their customers with their service. We needed windows for our new construction and not only did they come through with the best quote, when there were issues with our order (not their fault) they responded promptly to get the issues resolved at no cost to us. I would not hesitate to come back to Eric and his team with any future window needs or recommend them to others. read more

John was very friendly. He searched for two rare shower trims and precisely cut them for me. Great customer service. read more

I ordered a french door and garden window from Able Glass; customer service excellent!! Delivery time, on-time!! My contractor had questions about the French door, Eric came over during his busy day and answer all questions! Yikes, now I need another window and I'm going back to Able Glass! read more

About 2 years ago, Able Glass installed new windows in *my* house. I was quite happy with them. Recently my Mom had a window issue at *her* house. I couldn't reach the manufacturer by phone, email or their online forms. It was frustrating. I reached out to Able Glass and explained the situation. Keep in mind, they had nothing to do with my Mom's house, but still helped put me in touch with the manufacturer. That's some awesome customer service! (Once I spoke with the window manufacturer, they were quite helpful). Thanks Eric for your help! read more

Just had 2 showers redone as part of our remodel. One shower is frameless. Ron came out and measured and then came back with assistant and did the install. Install was well done and the showers look great. Pricing was very reasonable. read more

Able Glass was very responsive via Yelp messaging and phone. We had a couple of cabinet doors we wanted glass installed in and they did a great job and delivered on time. My only complaint was I asked to pick-up the cabinet doors on a Saturday. They stated I could come between 730-930 and when I came no one was on site. read more

I called Able Glass based on the reviews here, and also because they are diamond-certified and part of BBB. I had a sliding glass window that was not rectangular but tilted, so the window would not close properly. Ron of Able Glass was supposed to meet me at 2-4pm, but called in the morning to let me know that he was able to meet earlier. I suggested 12pm, since that was during my lunch break. When I got home at 11.50am, he was already waiting in his van. He looked at the window, and initially suspected that the frame was bent. But I told him I plumbed it, and it was okay, and the problem was with the sliding glass. He noticed that the glass was not properly secured to its frame, and a screw on the stationary portion of the window was jutting out, preventing the window from being closed properly. He said it would cost $110 to repair it, or about $1000 to change the entire window. I preferred saving $890, so I told him to go ahead and fix it. 15 min later, my window was sliding and closing beautifully. I was so happy. No more worrying about the cold air getting into the house. Able Glass was professional and quick, and Ron knew what he was doing. I felt that $110 was a little pricey for 15 min of work, but that beats replacing the entire window. read more

Eric and his crew were friendly and responsive from the day I first contacted them. Yesterday they finished phase one of a large job replacing several doors in my house. The installation is top-notch. They take the time to be careful and get it right. The surrounding walls were not damaged, and they left the area completely clean. read more

Great service and very professional! They are a very honest company, not out for your $! I made several calls looking for a company to replace my glass, as the frame had no issues! I called around and everyone I talked to wanted to change the entire window! Not Able I was with new glass within a week of the measure! Ernesto is very good at his job and professional also! The staff at the office is very professional! Would not hesitate to use them again! read more

Able Glass - Their bids are reasonable and the service was quick! Ernesto was very professional and did a great job! - Windows Installation Near Me - Santa Clara, California

Not only was the installer prompt and adeptive, he clued me in on better options which made the whole instance a +++ for me. Great firm!

Able Glass provided a competitive quote for repair of my garden window. The technician showed up on time for my appointment and the quality of work was excellent. Communication with the business was also quick and easy. Highly recommended. read more

I have used Able Glass on many occasions for various home projects, including shower door installations, window and screen repairs and, most recently for glass deck railing panels. I have always found them to be very customer service oriented and professional. Their work is top notch and the job site is always left clean and neat. I recently sourced glass railing panels from them for a deck at a beach home in Aptos. We noticed that one of the panels had an internal defect after it was installed. I contacted Eric to report the damage. He immediately offered to replace the defective panel with a new one! The problem was quickly resolved and we're still very happy customers. We will always make Able Glass our first choice for all of our window and glass needs. Thank you to the entire Able Glass team!!! read more

My husband and I needed to replace our shower frame and glass. After looking at the Yelp reviews and receiving a few online quotes, we chose Able Glass. I spoke to Zsa Zsa over the phone (who is great by the way...I felt like we were family), she suggested having Ron come out for a free estimate just to be sure. Ron came out as scheduled (I also received online reminders of our appt.) Ron was awesome! He explained the different frames available and height options (our shower glass and frame were a bit short). I wasn't sure what I wanted and needed to go over everything with my husband. Ron said, "no problem", he would provide me with 4 separate estimates which would be emailed to me the next day, and they were! While here, I also asked Ron about mirror closest doors, which he explained they could do, he included the doors on the quotes. The installation of the shower and mirror doors went without issues. Our experience was amazing. The team was professional, hardworking, cleaned-up after themselves and was truly grateful that we selected their company. I was thanked several times for choosing Able Glass. read more

Able Glass replaced the tempered glass in both panels of my patio sliding glass door. One of the panels had shattered, although the inner pane was still standing. The technicians, Ron and Ernesto, arrived on time and, because of COVID-19, wore masks. They did an excellent job of replacing the glass and adjusted the sliding door and screen so that they operate more smoothly than before. Importantly, they thoroughly cleaned up all shards of glass. I have used Able Glass for a number of years and continue to be highly satisfied with them. read more

Able Glass repaired my sliding glass door that goes from the kitchen to our patio for only $190. We had received a quote from another contractor on Yelp for $425 to do the same. We saved over $200. The installer, I believe his name was Ron, was very courteous and an all-around nice guy. read more

I've lived in my Sunnyvale home for over 30 years. Able glass has done many projects for me over the years. We just finished installing windows in the bedrooms to match a remodel that we had done a few years back, and as usual, Eric, Leo and the crew made it a pleasure. From the time they measured to the installation was a breeze. They have always been punctual, polite and clean. Thanks Eric!! Peggy and Lance Kemper read more

Took them multiple tries to get the order right. They were persistent with redoing the work until right. However they were plagued with wrong quotes on the work and delivery. Glad to see their persistence, but man, took a while. read more

That was a five star experience all around. Eric was very professional and the process couldn't have been any smoother! Highly recommend Able Glass. read more

Eric and Leo were great to work with, and very accomodating in replacing my kitchen garden window that had continuous granite extending into it from the kitchen counter. It was necessary to coordinate with a granite cutting company to cut the granite and install the new garden window in a precise location in order to reuse and reinstall the removed granite. Leo and his crew did a very professional job, paying attention to every detail. Site cleanup was very good. read more

This is the Nordstrom of window companies. Seriously. They installed four retrofit windows for us, and later I had a concern about one of the installs for a window on a completely exposed side of the house. We'd just had a hardwood floor put in and wanted to be sure we'd never have any leaks from that window. I called and asked if someone could come out and look at the window just to reassure me everything would be okay. They promptly came, reassured me, and I was satisfied with the reassurance. They have a good reputation, and if they said I had nothing to worry about, I was satisfied with that. But Leo, the foreman who came to take a look, said he would talk to the owner, Eric. I said that wasn't necessary and that I was satisfied. Imagine my surprise when I got a call five minutes later saying they were giving me a whole new window, had already ordered it, and that they didn't want me losing any sleep over the window I had! Mind you, I never asked for that and when Leo left I was totally satisfied everything was okay. Clearly, this is a company that really cares about its reputation. It's very rare to see that nowadays. And now I have a new window already. Then I asked for an estimate on a new shower door. Someone named Ron came, and he suggested we might just want to repair the door we have rather than paying so much for a new door. Wow! Usually people just want to get the most money for themselves and not try to save the customer money. So the next project they'll do for us is to fix our shower door. I can't recommend this company highly enough. read more

From dealing with the owner all the way to the installers at Able Glass, this was hands down the best experience I have had in home remodeling. From the very beginning they made me feel comfortable and a valued customer. Believe the great reviews they have received. read more

I live in a townhouse and have very restricted HOA, thanks to Able Glass, they provides a high attention to detail with their window installations and offers a wide range of products to choose from.I would highly recommend them and would definitely use them again in the future. read more

Nothing but positive things to write. John was outstanding in helping us navigate a warranty claim on Cascade windows purchased from a company no longer in business. It took months for Cascade to get the windows made correctly. John checked each shipment and found problems before the windows were brought out for installation. Couldn't have been nicer. Called frequently with updates including bad news (grid pattern wrong, broken windows). Have to mention Ron who measured and installed the windows. Super fast, neat, and a nice person. We are very happy with the work and the experience in working with Able Glass. read more

I would give negative stars if I could. I got a quote to fix or replace 2 Milgard Windows. The windows aren't big. Stand size for a bedroom. I needed 4 new balancers and a top of the window frame silicon the vent as it came loose. I get a quote 2 days later. From my quote "The quote total is $510.00 as of 09/05/2019. Please note if you choose to order materials only; a minimum measuring charge of $75 and TBD (to be determined) pattern charges would apply as well. Due to weather, traffic, mechanical or technician health issues; Able Glass reserves the right to reschedule appointments." A balancer on Amazon sells for $10. They wanted to charge me $97.50 per balancer which comes out to $390. If that's not ripping people I don't know what is. They also wanted $120 to repair the window frame but there would be NO GUARANTEE. I got a followup call from them and when I asked about the cost. He said that he had no control and it was setup by management. I would stay far away from them. read more