Joe the tech is great! He is extremely knowledgeable, friendly and gives the deal straight, no…read morebull! We appreciate the amazing service .. thank you!

Hands down best service experience I have ever had!…read more My tech was Joe and he not only was extremely kind and respectful with a positive attitude. Being new to the midwest, I was not very familiar with heat pump systems. There was water leaking from the unit and I filed a claim with my home warranty service who matched me with New Systems AC and Heating to complete my claim. Being new to a city, in my experience at least, home repair service companies tend to be hit or miss especially when you are under a warranty who only have select companies who they choose to contract with. I can't express enough how please I am that we were paired with New Systems AC + Heating. Our tech, Joe really went the extra mile to explain to me how my system worked and answered every single one of my questions that I bombarded him with. He was thorough, worked hard and gave helpful advice/tips on ways to best run the system to maintain its high performance and extend its longevity. In fact, I was so impressed with the service, I called the company after the tech left to let them know how outstanding i thought there tech was and I am not one to usually do that. Their receptionists are also very chipper and upbeat and very accommodating to any needs or requests I have made. All in all, a very impressive company that was knowledgable, provide good work, go above and beyond for their customers and are fair and honest. They earned a loyal lifetime customer and I will make it a point to recommend this company in the future to friends, colleagues and neighbors.

BEWARE!! Appt was…read morefor a Thurs (10/5/23) he calls an hour beforehand to reschedule for Friday (10/6/23) He shows up and first looked at the stove. He tells me it wasn't worth fixing and parts would be impossible to find. Then he starts working on the dryer (which is only 3yrs. old and wasn't cheap). He takes it all apart, tells me he has a dentist appt and will come back Sat (10/7/23) to finish. He comes Saturday morning to finish. Then tells me that he accidentally broke the blower wheel and will replace it at no charge but he won't have the part till Monday (10/9/23). I don't hear from him, calls on the 11th, finally comes back on the 16th at 7:30pm. Puts it all back together and charges me $175. I do a load of laundry and literally cried when I opened the dryer and my clothes were still soaking wet. IT WASN'T FIXED! I call him, he tells me it must need a different part. a few days later he leaves me a vouc that he's sending me a partial refund and to call someone else!! This showed up a few days later.. he gave me back $100, kept $75 for "diagnosing my stove"!! It's almost April now.. and my dryer is still broke Which has made life extremely difficult for a widow mother of two thats struggling to get by. Words do not express how upsetting this entire experience was and I pray this isn't their typical service practices.

WOW! Reasonable…read morerates, and fantastic service. A very rare find anywhere. Like finding a great mechanic, I have found appliance repair I will use, and recommend every time, and highly. The thoroughness by which my washing machine was inspected and repaired, unmatched. If yo are looking for, "old school" repair, and service, look no further. Eric astounded me with his knowledge, quick repair, and personality. You can't go wrong choosing Ozark Appliance Repair. Top notch, on all levels.

The service requested was done with quality work and great value. There was trouble with the part…read moreneeded but the tech took care of it.

Came out to fix my dryer a few months ago and replaced the belt! Technician was very informative…read moreand knowledgeable about the issue that I was having with my dryer. Completed the job and works wonderfully. I called them again for my washer this time. He again was pleasant and informed me what was going on. I will always call them for all my services. AAA rating thank you :) Definitely a trustworthy company that will call you when they are in the area and show up on time. Fast, reliable, get the job done! Call them for your services needs.

Been using Desoto Electric for many years. They are HONEST, their pricing is fair and they do…read moreexcellent work. They are the only company I use for my HVAC and Electrical needs.

DeSoto Electric did an outstanding job when we had to have our AC unit replaced. They were quick to…read morecome out and the service technicians were very knowledgeable, polite and efficient. This company is client focused and trustworthy. They went above and beyond to complete the job for us. I would highly recommend them to anyone having AC or electric issues.

Professional and courteous. He knows his job well and gives helpful tips to maintain appliances to…read moreavoid future breakdowns.

Highly professional! He was extremely prompt and kept me informed of service needed and expected…read morecost. Highly Recommend!!!

Evan recently installed extensions to our remodeled basement from our existing central vacuum…read moresystem. He was very thorough and reasonably priced. One day after completing the installation of our basement vacuum extensions, he immediately came back out to our house to fix the system because the drywallers for the basement botched up our system (on a Saturday, no less!) by their severing a wire to the system making the suction fail. It wasn't Evan's fault, but theirs. He came out and saved the day! Great customer service!

called The Vac Shack and talked to Evan about overheating issue with our Beam central vac system…read more He explained several possible causes but felt sure that it was the main mother board and gave an estimate. We had Evan come to the house a couple days later. After careful testing and diagnosis, he decided to change the board. Evan then spent a considerable amount of time checking to make sure this fixed the overheating issue which it did. He also inspected and cleaned the filter which he did not charge for. His estimate was spot on. We are very pleased with his work and saved us quite a lot of money over buying a new unit. Would recommend for vacuum repairs.

Great job. Showed up on time. Communicated quickly. Gave honest evaluation of repairs, costs, etc…read more for our washing machine. Highly recommend.

The service and quality of work is excellent. This is not my first review for them! Every service…read morecall is the same- five star. I can not say enough good things about Austin Werner. Bone Heating you are lucky to have such a great employee and person on your staff

A dishonest buyer had 2 hvac inspections. The 2cd hvac person she personally knew. Buyer said it…read morewould take 30k if she purchased home for new hvac & get rid of mold. Bone H&C came to clean my furnace. No mold, and coils didn't even need to be cleaned! Thank you for being honest. Highly recommend.