You'll need an appointment to visit this location but it's worth it. You can't check in more than…read more15 minutes before your appointment. They text and/or email you a barcode which you scan once you get there. They give you a number and there's a few rows of seats to wait on. There are also video screens that have the number and which counter to go to. I went to update to an enhanced ID and the whole process took less than half and hour if you come prepared.

Wait line was moving fast. Even with appointment you can't check in until you fill out the…read moreapplication form, if you can I recommend to bring it filled out to avoid any delay at the check in. The Spanish lady attendant at window 8 was wonderful and so helpful but the black lady with short dyed blonde hair at window 17 was very rude since I approached to her. I wish they would be more trained in customer service. I would give 5 stars thanks to the Spanish lady but the low rating is based on the other one.

Best service in New York. I was amazed at the knowledge and speed. They really try to help out.read more

Absolutely the best MV connection in Queens. 1st class…read moreservice and usually same day results.

Made my mom an appt to renew her license for today at 12pm. We arrived at 11:40 had to show the…read moreemail that we had a reservation and wait in a line. It was super crowded inside but we registered pretty quickly and they called her right away to counter 5 to take her picture and sign her name on a paper. We waited until about 1:20pm for them to finally call her number to counter 11. The appt process def needs work but these are the pros and the cons to this location. Pros-close to the 2 train, easy for my elderly mother to walk to. Very clean location esp the restrooms, there was even a worker cleaning the bathroom when i was there making sure it stood clean. The staff here is super nice. The nicest I've ever encountered at any dmv location and the main reason i gave it 4 stars. Both ladies working counters 5 & 11 today were so nice to me and my mom and very helpful. My mom wasn't able to get her enhanced id during her renewal due to her name being misspelled and the lady working counter 11 gave us all the info to fix it and come back. She renewed the license for now and told us the price when she fixed everything to upgrade it to the enhanced. She was the sweetest. Cons-long wait Time even with appts, no security walking around the seating areas to ensure safety. There was a crazy guy talking to himself and bullying anyone that stood too close to him for his liking and when he was done he left and pushed a ton of people. Security should walk around observing those seated esp since people get very agitated waiting so long. I would def return due to the customer service alone but will expect to wait even on a Wednesday afternoon

Having "proper documentation" doesnt mean anything. Every receptionist will require something…read moredifferent. God bless the very kind woman that helped me today. I was damn near almost in tears because it was all just so frustrating and with carrying a baby, im just so glad it all worked out in the end. My baby will get to meet his grandparents thanks to her. & to the 2 ladies at 2-3 counters, get a new job if youre not willing to help, youre there for no good reason but a check.

I actually had an appointment in lower Manhattan but day of was able to get a similar time…read moreappointment at Midtown location instead. I had all my forms filled out and documents printed out in advance. After checking in, I was called up in 15 minutes and was out the door in the next 10 minutes. Very painless experience, highly recommend scheduling an appointment to avoid walk in lines and you can try your luck of scheduling one day of.

The process itself started surprisingly well. I arrived, filled out the paperwork, and was called…read moreto the window very quickly. Unfortunately, everything after that was an extremely unpleasant experience. The biggest problem wasn't the DMV process or the paperwork -- it was the absolutely unacceptable attitude of several employees toward visitors. First, the security guard was extremely difficult to understand. English isn't my first language either, so I would never criticize someone simply for their pronunciation or accent. What I absolutely can criticize, however, is the rude and dismissive way visitors are treated. Then I was called to one of the windows. No hello, no goodbye, no basic courtesy whatsoever. The employee acted as if helping customers was an inconvenience and kept having unrelated conversations with coworkers while dealing with me. It felt completely disrespectful and unprofessional. After completing my exams, I was called to another window, and somehow the experience was exactly the same. Several employees were having a loud conversation about personal matters while customers were waiting to be served. Some were eating at their workstations and casually chatting instead of focusing on the people standing in front of them. I understand that DMV employees deal with hundreds of people and that this is not an easy job. But basic professionalism is not an unreasonable expectation. Say hello. Communicate respectfully. Finish helping the customer before starting a personal conversation with five coworkers. At the very least, act like the person standing in front of you deserves basic respect. I rarely leave reviews like this, but the overall attitude at this location was genuinely awful. The actual DMV process was fine. The customer service and professionalism were not. Management seriously needs to address how visitors are treated at this location.

TSA pre check is a joke. Paid $$$ for a tsa pre number, got my KTN months ago and was denied access…read moreto the tsa pre check gate. Don't waste your money

Reiterating what many Yelper's already said: quick service and recommend walk-in's to come during…read moreopening or closing for quicker service I arrived around 11am on a Wednesday and took no more than 40 min. The actual process of fingerprinting and payment only took 5-10 minutes it seemed. It's a small space (~13-15 chairs) and can get cramped if it is busy. I also recommend calling the site around the holidays since their hours may be different to ensure that they're open especially if you plan to walk-in.

Good experience at this DMV today to renew my license and get a real ID. It was very organized and…read moreeveryone I interacted with was pleasant. 11:00 appt 10:40 arrived 11:00 paperwork done and approved 12:05 called to processing window 12:15 done and out the door

First time visiting this location and last time I was at a dmv was 10 years ago. I feel like…read morethings are more efficient with new tech now. Took me about an hour to get my license renewed. No issues.

If you need internet, AC, and a quiet place to sit and work, go to the tables in the back on the…read more1st floor. The security guard does a good job keeping things quiet by asking people talking loudly on their phone, or rapping out loud while checking IG on the library computers. I saw a few people on laptops getting annoyed. Remember It's the public library not WeWork, so yeah- expect random public interactions and colorful characters. A few could use access to a shower, just find another spot work.

It boggled my mind during my brief stint in FL that some residents -- especially those with kids…read more-- didn't know that library cards are free, with story time and other programs geared to the community. (In Smyrna, GA years ago, my good friend the librarian orchestrated cooking classes. Free! And fun!) A neighbor told me about the NY Public Library's Culture pass. If you don't have a card, bring proof of residence to your local branch, and get one. If you already have a card, sign up for the Culture Pass. You gain free entree to a host of museums and other venues. While many museums waive admission on designated days, it can be a madhouse. With Culture Pass, you choose the date you want to go, and if passes are available, you're in. They reload options the beginning of each month. Nothing that interested me is available next week, but I'll be back in January and already signed up for the Cooper Hewitt. I noticed that they have passes for other venues like the Wollman Rink. The E. 79th Street library is smaller than some branches, but it fills my need! Know too, that you can borrow books from any branch in the system.

Professional, knowledgeable, friendly AND FAST!!! The very nice lady processed all the paperwork in…read morelightning time. The small service fee is worth every dollar, saving me at least 2-3 hours. This will definitely be my go to place for any dmv services AND I will highly recommend them to all my family and friends.

The young lady was very helpful and expeditious in transferring my registration. I would highly…read morerecommend them.

There are Long wait times even with an appt and extra security here. However, the staff here are…read morevery nice and helpful. Bathrooms are kept extremely clean. And there is an order in place. It's pretty close to the train too.

Go at 7AM Thank me later staff is bright eyed and bushy tailed, alert and move fast. I went for a…read morelicense out of state exchange.

Great place fast and convenient with over 20 years experience good to know places like this still…read moreexist

if i could give 0 stars to this business, I would. This is literally the WORST business I've ever…read morestepped my foot in. I called the owner so he can do a new registration and he told me he could do it and what to bring, when I got to the store he was really rude and disrespectful, he has an attitude problem and treats customers like they are inconveniencing him. He thought I had an insurance lapse and didn't want to do it for me, meanwhile, I told him I never had an insurance lapse. He didn't even let me speak and he kicked me out. Literally worst business ever. I have never been so embarrassed in my life like that.