I had been recommended this place by another automotive business for a big scratch along the…read morepassenger side of my 2023 Nissan Leaf. I had been putting off dealing with the scratch because the last time i had a fender bender issue and had to go through insurance with an auto body shop, I'd had a bad experience with the rental car company they used trying to pin me with a ticket that wasn't mine, and long crazy story unrelated here. I had gone back to the same auto body shop (because it appeared they did a good job and they were very nice people, rental car not really their fault). But even though, to me it looked like a smaller job, they told to me it would be another biggish job, reaching into near $5000 to repair with panels, bumper, and paint repair, where I'd need a rental car co again so i had put it off, for fear of using rental car co, plus i have a $1000 deductible (ouch). To make a long story shorter i came into Downtown auto, upon referral, and met with a very nice guy, Martin. He took a look at my scratches and actually buffed them all out on the spot! (wow!) and gave me a bid to fix my front bumper for less than my deductible so i wouldn't even need to go through the insurance and rent a car! Plus, he said it'd be done in like 2 hours. I made the appointment and can't wait to update this review further. Btw, it's a comfortable waiting area, with nice glass viewing windows to see what's going on with your ride. And if you need to make a Costco run that day? It's conveniently located right across the street!

There is a reason this page has nothing but 5 star reviews. The work is top notch, but what makes…read morethem stand out to me is the customer service. I've dealt with many auto body shops in the past, and jobs that don't involve insurance work generally get passed over as a priority. A job that is promised to take a month, turns into 18 months quickly with little communication in-between, especially with classic cars like mine. That was not Downtown Collision. They stuck to their original timeline without sacrificing the quality of work. Gabriel kept me informed on the progress of the job the whole time. Sent me photos of the progress and checked in if there were any issues that needed a decision. Can't say enough good things about the level of honest customer service. And the level of work is impeccable. I brought in a classic car that needed the roof to be treated and painted due to rust. At every step they could've taken short cuts, but didn't. The roof came back looking immaculate. Even matched the original color perfectly. They came across some areas of rust that were too far gone to treat, and did seamless patch repair. Found some great solutions to problems without obvious answers. They made sure the job was done in a way that I would be happy with and kept me informed the whole time. Can't say enough good things about Gabriel and his team. No need to look further. In a world of body shops that are frustrating to work with, Downtown Collision breaks the mold.

EuroCal did an amazing job repairing my vehicle. The work is impeccable. I was kept informed on how…read morethe repairs were going. The repair completed in a timely manner.

When I added an OEM spoiler to the trunk lid of my 2004 Civic Coupe, the paint on the car was…read morealready a bit faded. EuroCal did a perfect job of matching the paint and mounting the spoiler, at a very reasonable price. I recommend them every chance I get

I decided it was a good idea to back right into my mailbox one afternoon, and after looking into a…read morefew places, Cline Collision was the decision after reading reviews and stopping by for a quote! Jessica was right on it and got my car in the next day! She made the process so easy from speaking to my insurance company, to getting me a ride to the car rental spot! They even returned the car rental for me as well. What started as a stressful event was made into a breeze of a fix thanks to Cline! I would 100% recommend every time! Oh, not to mention, you would never know I had a huge dent on my brand new car just a couple short weeks ago it looks great!!

First I'll start out with staff: Jessica couldn't have been nicer, more personable, making me feel…read morelike we had known each other. Their quotes for the job of replacing the driver's side mirror and the piece of the front grill with the H emblem on my Honda Accord were great prices, less than another (big name) auto body shop in N. Santa Rosa. My repair appointment was for 9am, 48 hours after my quote. I was out and driving my new looking Honda at 10:30am. I'm so glad I went to "CLINE Collision Center" on Piner Rd.

I was looking for a place to recharge my A/C in my Jeep somewhere in Santa Rosa and remembered…read moredriving by John's shop and seeing a sign for A/C recharge for $99. John was able to get it done for me on a Saturday afternoon and had it blowing ice-cold air with very little wait time. The price was good and the service is great (5-star service). John is a great guy who does excellent work. I would recommend anyone needing to re-charge their A/C to get it done at John's. His shop is open Monday through Saturday and he usually has extended hours.

My husband, for the first time ever, backed up and scraped a pole. This is our second time bringing…read moreour Volvo to John's, the results were consistent and good. He added a little bonus by buffing our headlights for the winter season, which I didn't know could be done. Also, we had the older style Volvo symbol on our SUV hatchback door, and I asked if he could order us the newer style where the letters are spaced further apart. He very nicely did that, and it looks really cool. I've been wanting to do that for a while. In the end, we got our cute little gift as a thank you and our car was well taken care of

I had some body damage on my vehicle and Eddy and his guys fixed me up SUPER quick. He was also…read morestraight up with me about everything and never did I feel I was being steered into something that wasn't in my best interest. Eddy is also very knowledgeable, as you'd hope a guy who runs any kind of auto shop would be, and offered multiple solutions to me. This is probably the best place you could take your car for any kind of problem and that's exactly what I will be doing moving forward.

I'll start by saying that I am by far the pickiest guy I know when it comes to cars in general, and…read moreespecially paint matching on auto body repairs. I have owned several cars with prior paintwork, and not a single one of them ever stopped bugging me, and not a single other person in my life ever even noticed. So, that's me. Let's talk about Eddie's Paint Works: I absolutely cannot recommend Eddie and the team here highly enough. They repaired my wife's Ford Mustang Mach-E (got hit on the passenger's door) with a warm pearl white paint color - not an easy color to nail. I absolutely, positively, CANNOT tell that the car was ever hit, nor that it was partially repainted and blended. It's incredible. I'm simply blown away in a way that's hard to put into words - I went 38 years of life thinking that no paint repair could ever be undetectable, and here I am, proven wrong. In addition to incredible artisan-quality paintwork, Eddie used new parts directly from Ford for the repair and even took the car to a Ford dealer to make sure all the safety sensors were properly recalibrated. Eddie is a true "car guy" and I found this shop by looking for shops that people trusted with their true pride and joy - sports cars, hot rods, etc. Trust those people. This was my first time dealing with an insurance claim and Eddie was incredibly helpful in educating me about the process and providing me with some advice and guidance. He worked seamlessly with my insurance and it was overall just a totally painless process. In CA, YOU have the right to choose what shop to get your car repaired at - your insurance can't tell you where to go. Do yourself a favor and go to Eddie! I hope I don't get in an accident anytime soon, but if I do, at least now I know I can go to Eddie and everything will turn out perfectly. I'll never look for another auto body shop as long as I live here and as long as Eddie is around.

Our mechanic recommended Western Auto Body when a truck decided to put it in reverse and roll over…read morethe front of our sweet lil Miata at a stop light. Veronica couldn't have been sweeter from the first time we stopped by til we picked the car up today. Great communication. Friendly staff. Excellent work!

Recently my mom needed to get her car repaired. Western Auto Body was great from start to finish…read more I highly recommend taking your vehicle there for repair.

I was referred to Marquis by KIA for repair due to a rear-end collision. I would definitely…read morerecommend them, and will return to them if I ever need (which I hope I will not!) The repair and the attention to details were excellent. Every person we dealt with was friendly, responsive and professional.

I took my car to Marquis Auto Body in Santa Rosa because I needed a new bumper and trim pieces…read more I arrived unscheduled and Sergio Gaytan came out immediately to help me. Together we came up with a plan. 5 days later the parts had been ordered, installed and painted where necessary. He worked with my insurance company to cover an additional part I needed. Long story short, Sergio went above and beyond as did his technicians and front office. I couldn't be happier with the level of service I received. I highly recommend Marquis Auto Body. R. Patton