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    AC Experts

    4.0 (48 reviews)
    Open 8:00 am - 5:00 pm

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    Yesterday morning I woke up to our upstairs A/C unit not working. I had called a few companies but they weren't able to come out same day. Interestingly enough, I opened my door and found coupons from A/C Experts for free service, 15% off for front-liners and healthcare workers and a few other offers so we gave them a call. The technician came out and when I explained what was going on and the fact that our unit had previously had a Freon leak he advised me that we needed to replace our upstairs system- without even taking a look at it. My husband was busy on shift so I was left to handle the situation (knowing nothing about HVAC) and with it being 116 degrees with 3 children, in desperation for keeping them cool- I asked for pricing. The technician came in with pricing and I was told I had 2 options, one being $11,500 and the other $6,000 if I paid cash. I started to pull out my debit card and was told it needed to be in actual CASH and was asked if I had it, I told him I don't have that kind of cash on hand so he said it would be $6400 if I used my debit card. It was in that moment that I realized I was uncomfortable and told him I really wanted another opinion before I proceeded. He then said he wanted to take pictures and take a look at the unit and when he did that he told me my units were mismatched (never been told this before) and this would be an additional $300 to fix. I also mentioned the coupons from the flyer I received that morning (15% off for front-liners and healthcare & free service call) and was told the price I was offered was better than the coupons and was charged $65 for the service call. Later that evening, another company was able to squeeze us in and came out an hour later. When the new technician arrived, he turned off our downstairs unit in order to tell which unit was malfunctioning and I quickly realized the technician from A/C Experts quoted me on the WRONG unit!!... The new technician assessed our unit and found the compressor was dead, he was able to replace and recharge the unit- a much more cost effective solution than replacing the entire system. Quick recap: 1. The A/C Experts technician did not even assess our units before saying they needed to be replaced. 2. Did not honor the "coupons" from the flyer distributed that morning. 3. Quoted on the entirely wrong unit/system. 4. When the units were "assessed" it was the wrong system and we were told they would need to be swapped out resulting in additional charges and fees. To say that this company is practicing shady, fraudulent business would be sorely understated....

    Brand new AC install... Not impressed

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    Review Highlights - AC Experts

    Dawn recommended that I speak to her Tech - Brian, to see if he would be comfortable doing work while I was not at home.

    Mentioned in 6 reviews

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    Ideal Air Conditioning and Insulation

    Ideal Air Conditioning and Insulation

    (194 reviews)

    Our A/C units are 29 years old and are starting to go out. As a result I inquired with a few HVAC…read morecompanies to get quotes on a replacement of two units. Alex (owner) was incredible to work with. He came out to our property and did a full evaluation. He caught things that no one else did. One thing that stood out to me was his transparency and honesty around the setup of our systems. We have old suction lines and liquid lines that are not compatible with the new Trane units. He has a solution for that but he was the only one that mentioned this. Some of the other installers that I inquired from also quoted us on the exact same Trane unit and failed to bring this up. In fact, the other companies were going to install a Trane unit on old lines, which would cause early compressor failure and voided the warranty through Trane due to the units being installed on the wrong sized lines in the first place (verified this with Trane). Alex was patient with me through all of my questions, provided examples of what it would look like to replace the lines, and was amazing to work with. Even though we ended up going with a company that made units compatible with our old lines, I am forever grateful to Alex and Ideal Air Conditioning for saving us from dumping a bunch of money to potentially have a premature failure down the road. If replacing the lines was not mandatory, we would have chosen Ideal Air Conditioning in a heartbeat. We plan to use them in the future for all of our HVAC maintenance!

    My husband and I first heard of Ideal A/C & Installation at the Phoenix Home Show in January when…read morewe stopped by their booth. We recently purchased a home in Phoenix and were aware that we should have our A/C units serviced in the winter. We had a good feeling from our chat with them, and booked a maintenance call. Matt serviced our A/C units and showed us the condition things were in. As new homeowners, we were unaware of how good or bad the units were, and Matt helped us see we could be running them more efficiently and safely if he made some repairs after servicing. We went ahead with the recommended fixes, and he made all the repairs while he was here. He showed us that he really cares about his customers, and took good care of us when we had a lot of questions we needed help with. A few weeks later, Brian came over to perform a home energy audit and brought to our attention some additional issues that were causing us to leak energy and money. Although it's hard to accept that there's a lot of deferred maintenance we have to spend money on, we trust the team from Ideal and appreciate their review of our home. My father was a very successful commercial HVAC salesman in another state, and I grew up in the world of air conditioner talk and spent a lot of time at his company. The team at Ideal made me feel comfortable, like I felt with my dad's employer. I recommend Ideal - Elaine, Matt and Brian are the ones we worked with and I love that I can really trust them.

    Bumble Bee Air Conditioning - Sunrise at our Tempe HQ  Getting ready for another buzzy day serving the hive!  #BumbleBeeAC

    Bumble Bee Air Conditioning

    (148 reviews)

    I had called into their office to get a quicker appointment as my ac went out after the major dust…read morestorm earlier this week. Elizabeth answered the phone and was very kind and professional, helping me set up an appointment for the next day. The company is women owned and you can tell, as they sent out an email and text with the estimated time of arrival and a short bio and photo of the tech coming. Jacobie was the tech that came out. Immediately he was super professional, asked to come in and wore booties over his shoes so as not to damage the flooring. He walked me through his ac health check and, luckily I was just needing to replace some filters - which he offered to do right then and there. I will absolutely be using this company for further AC maintenance!

    We LOVE Bumble Bee and have been loyal customers for over 12 years! They first came to our rescue…read morewhen we lived in Tempe, and we've continued calling on them after moving to our home in Gilbert. Their quality of service, fair pricing, and genuine relationship with customers is truly unmatched. Lisa is an AMAZING human being who genuinely cares and always hires the best people. Our tech Joe just left after doing a thorough inspection of our units to make sure everything is running smoothly. Like everyone we've worked with from Bumble Bee, he was friendly, professional, and incredibly knowledgeable. I will always recommend Bumble Bee to anyone needing air conditioning service because in the desert, having a reliable company you can trust is everything!

    AC Experts - hvac - Updated May 2026

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