Ive had two wonderful experiences with Eddie and Steven. They have been so kind and accommodating. What looked like a simple oil change turned into a real challenge, because of the prior done by another WELL KNOWN service company. They got it done, timely and with again, kindness to me. Im sorry that everyone does have the same kind of experience. read more

I took my car here for a new brake job (pads) since the last place I took it to had notified me that my breaks pads were down to the "bare bone" and needed to get them replaced asap. I took advantage of the Groupon deal from this place and made an appointment, which was the next day . The service was professional and the attendant explained that my rotors also needed to be replaced, and that the previous place should have told me this as well. He took me out to show me the damage to the rotors and why they needed to be replaced , explaining everything clearly . I thanked him and went ahead and got the rotors and pads replaced , which was way less than I though it would be. They were done in about an hour and I was out driving with new peace of mind . Great experience overall and I would return to them for any other repairs in the future read more

Always come here for an oil change (hopefully they actually are giving my synthetic) cause its cheap. However, every time I swing by, they tell me I need to have my brake pads replaced (even though my car was purchased brand new and about 30k miles) and they give me an estimate everytime. I've consulted with multiple car shops and none of them say I need to have my brakes replaced. I finally bowed in and got my brakes replaced somewhere else cause this place was making me nervous with damaging my rotor talk (went somewhere else cause it was cheaper by a good amount). They took off the brake pads, showed them to me, and pointed out how there's about 50% of the pad left and there was no need to change them. Don't fall for this crap. read more

THIS PLACE IS RUN BY SCAM ARTISTS, DO NOT GO HERE! I purchased a Jeep from this place about 6 months ago. So first off... -Eddie, the owner, told me that everything worked with the car but sure enough a month later when I go to use my A/C for the first time nothing worked. The A/C needed a complete overhaul which came out to around $850. Eddie took no responsibilty and basically told me that because I had already signed all the paperwork when I bought the car there was nothing I could do about it. If this was the only problem I had with the car I could accept that. But last week when I started hearing a weird noise while driving, I took the car into a Pep Boys to see what the new problem was. Turns out the entire bottom of the vehicle was completely rusted and would need a complete overhaul! Hoping that I didn't pay too much for it he told me that it was in my best interest to try to sell it for anything I could because the car was going to cost thousands to repair. He assumed I paid about 3-4 grand when I bought it. Nope, I paid close to $8,000. The mechanic that looked at it felt so bad for me that he didn't charge me anything for looking at it and told me he was disgusted that shops sell junk cars to people like this. The absolute worst thing about all of this and the part that upsets me the most is that I paid for the new A/C at Accent Auto and Eddie had the audacity to charge me the $800 knowing full well that the Jeep was worthless and rusted. I was lucky to get $2000 for the Jeep when I traded it in to a Toyota dealership to get a new car and now I have to accept, basically, throwing away $6,000. I regret ever going to Accent Auto and having to deal with scumbag owner Eddie. read more

Rewriting this review since Yelp removed it after 4 months for lacking first hand customer experience. Brought my car in with 4 tires to switch out. They said it would take a couple hours so I walked home. They called a few hours later and said it was ready. When I got there they had wrong tires on wrong wheels and could not figure out which wheels went where. My car has directional tires and different size wheels front and back. The new tires were clearly marked for position on the car and I showed them also. They kept arguing with me that the tires were not directional and it would make no difference, incredible. They also used clamp on weights to balance the aluminum wheels when I specified stick on weights designed for these type of wheels. Turns out they were using another shop across town to install the tires. Several hours later they got the correct tires on the correct wheels. There was significant damage to the wheels from improper equipment and clamp on weights were used again. This all day job was a nightmare and the personnel were quite rude throughout. I will never return. read more

I think my first instincts were right - you pull into their lot (IF you can fit your car into the lot) and it looks like utter chaos. A postage-stamp size lot with cars at every angle. I bought their Groupon deal for an oil change, etc. and while I went to have it done, I have serious doubts whether they actually performed an oil change. I went outside to watch them sporadically and frankly it didn't look (either time) like they were doing a DAMN THING. This was two weeks ago. Today I'm told by another business that I *really* need an oil change. Uh-huh. Never again. read more

Took BMW into Firestone for an estimate on lower control arms. Was floored with the price they gave me and knew I would have to gouge my savings. Had to get a second opinion. Went to Accent Auto and Eddy practically laughed at the price Firestone proposed. He pulled up a price that was hundreds less. Hun-dreds less. Like almost $700 worth. Much much more affordable. Upon getting lower control arms replaced, Eddy found that I needed to have work done on the power steering. Sure, not what I wanted to pay for just a week after paying off lower control arms, but Eddy was insistent on showing me the problem so I could see it with my own eyes. I believed him anyway, but once I got there, he jacked the car up, went underneath with my camera that I had in the car, and took photos of the leak. Within seconds I was a reassured believer that I found a good guy. A couple days later I found that the power steering started leaking again. Just what Eddy told me to look out for. Called him up and he wanted it in right away. Easy to adjust but glad I got it done as soon as I did or it would have been undriveable. No charge. Afterwards, was so pleased with service and care, got oil change done and am planning on getting the beamer detailed next month at Accent. Great price for detailing. Much better deal than any other in Austin. Fiance has also gotten work done on his Grand Am. Power steering on this car was a continuous problem, but Eddy was determined to get it done and stayed almost till 10pm. Fiance and I trust Eddy. He is an honest hard worker. He wants to work with you, he cares, and encourages you to call if there is any problem afterwards. A gem of a find. And, as a woman, I feel comfortable talking to him about something that is wrong with the car even if I don't know all the terminology. Thanks again, Eddy. See you soon! read more

Just had my oil change, tire rotation, and inspection done here yesterday... seemed pretty trustworthy. I like when a mechanic shows me what he's recommending (yeah, that transmission fluid is gunky). Also seemed interesting that the inspection is pretty thorough... both myself and another customer were busted for things that had passed inspection at other places. What this says about the integrity of the industry (and the sneakiness of the average driver) is pretty sad, but at least they want safe cars on the road. However, I drove away with a tire that was going flat... apparently while rotating the tires they didn't notice a big 'ol nail that went from OK to a fast leak. Upon my immediate return they plugged it and promised free repairs if the plug doesn't work. Good way of dealing with a mistake. 3 1/2 stars rounded down to 3, 'cuz I spent twice as much as I'd hoped (despite their oil change and inspection being cheaper than market average). read more

My cars are second hand-i get first hand service at accent autos-with professional mechanics devoting necessary time to ailing autos. I like the way they interact positively with all customers,and have commended them to friends for courtesy ,intelligence and actually assisting we whose cars are at risk in Austin summer heat. COOL business! COOL people! read more

I have had 2 experiences with Accent Auto: 1) I live about a mile away from this place and have driven past it a gazillion times but hadn't noticed it until I was on my way home from work several months ago and my engine started overheating when I pulled up to the stoplight right in front of Accent Auto. It was a sign, I tell ya! I pulled in and called their on-call number and while I was a little nervous leaving my car there overnight with the key just inside the door, they took great care of my car. They kept me up to date on all the repairs that needed to be done AND the cost at the end of the day was incredibly reasonable. 2) I went in there the other day to get my car state inspected, I was out of there in 20 minutes flat. Fast, inexpensive, friendly service. Can't beat that! read more

I found this place on Groupon (oil change for 17 bucks)! The customer service is great. Joseph helped me when I came to check in & did what he could to make my waiting time comfortable & even entertaining (by that I mean conversation was good & he wasn't rude or awkward in anyway). He even let me borrow his phone charger. It's little things like that (a nice attitude, kind gestures, & simply good old fashion MANNERS) that can make or break a customers experience at any place of business. My experience at Accent Auto was better than any other place I've had an oil change at. I will be back! read more

They prefer you make an appoinment but they were able to squeeze me in with out one. Really good service and hard working...fair price read more

WOW! Do not take a lawn mower to these guys. That's how bad they are. I first went to them with a valve cover leak. They made it worse. I thought, no big deal, they gave me a warranty on the work, so I will bring it back. I also wanted them to replace the wiring harness. We agreed to a price and I was told that the valve cover leak would be fixed while they re-wired the vehicle. 3+ MONTHS later, which I wasn't upset about, I just wanted it done right, I got a call saying that the car was ready. Now, this isn't a complicated piece of machinery, it's a 1980 Jeep CJ. Very simple vehicle to work on. I pick up the Jeep and drive it home, the leak is REAL BAD now. Oh, and things that worked before they "re-wired" don't work now. Fuel gauge, windshield wiper fluid pump, back up lights, all don't work now. The list is long, but the best is when I use the turn signal the break light indicator lights up. I get busy, and don't take it back right away. When I finally get around to taking it back, this time to just fix the oil leak that was never fixed in the first place, I get the run around. By the way, I don't want them anywhere near the electrical. Who knows what they will do to it. When I told them that this was the third time to bring it back for a valve cover leak, I was told that it was probably going to be something else other than the valve cover. It is clearly leaking from the valve cover, you can physically see it coming out of the valve cover. To Be Continued... read more

Mixed feelings about my experience at Accent Auto. Car was well overdue for an oil change and tire rotation so I bought a Groupon and headed over. My boyfriend had his car serviced on the same deal just a week or so earlier and had no complaints. They did manage to schedule an appointment for me the same day which was nice. The place was pretty jam-packed with cars as they are a tiny little location on the corner of S Lamar and Bluebonnet, but I was checked in and went to wait. Their "waiting area" is tiny, uncomfortable and kind of dirty/unkempt if you ask me. I'm still willing to overlook this as it's a mechanic shop and I'd rather they do solid work under the hood than present a shiny office area. After an hour of listening to the mechanics talk shop and cuss at each other through the side door I was given a detailed list of things that need to be replaced soon my car, but zero pressure to do it then or make any commitments, which I appreciate. I wasn't surprised as my car is old and I'm resistant to putting in lots of money towards its upkeep at this point. They did offer to throw in one of my regular maintenance items in for free if I took care of everything there which I liked. The check out process took forever as the guy had to type me up in the computer, then run my Groupon, then take my card for a small part I had to add on (the nut for the oil pan had been stripped by the last oil change). Finally I got my keys and headed out of there. Pulling out my car immediately started making a grinding/rattling noise and my check engine light came on. I flipped around, came back, and they examined everything. According to the mechanic one of my busted struts had relaxed when the car was suspended and some air probably got in there to cause the rattling sound, which would dissipate with driving. The check engine light was reading as an O2 sensor error that supposedly had nothing to do with anything they did and was probably just a fluke. I also noticed my tires were pretty low and turns out they had not put air in them as they were supposed to, which they took care of promptly. Weird coincidence? Maybe, but off-putting nonetheless. My car has been driving fine since and has the wonderful just-got-serviced feel to it, but I still feel uneasy about the overall experience. May try them one more time just to see since they are very close to my house. read more

HOT Texas weather calls for a proper working AC unit. I took my car last wed to have my system checked for leaks. Charlie, the mechanic who looked over my vehicle was thorough and upfront with where the leak was and the part that needed replacing. Since then my 92 Honda has been freezing my fingers solid (that's a good thing), and have not experienced anything wrong with the system. I also wasn't charged an extrordinary amount. Guys were great and funny. Thanks Accent. read more

Very surprised, after my yelp review was posted the owner of the shop contacted me personally... He apologized for the service I had received and noted that the mechanics were overrun with the groupon clients that flocked to the shop for oil changes after the special was posted. He noted that was no excuse but he would like to fix my prior visit. I will be giving the shop another chance in the future and update my review accordingly at that time. I must say though I am blown away that he personally contacted me and gave me his cell # instead of just writing it off as a bad review and ignoring it. read more

Had a wonderful experience getting my car inspected here. Great prices. I had to get a small cap in my engine replaced in order for my inspection to pass and they did it free of charge which was very unexpected and greatly appreciated! And I was only there for about 15-20 minutes. Overall it was fast, cheap, and friendly! Only complaint is that they recommended me to a place that speeds up the car registration process (which they must get some sort of commission based off of how many referrals they give), but failed to mention the $40 admin fee. It's probably my fault though that I didn't read things as thoroughly. read more

Went here today to redeem a livingsocial deal on an oil change/tire rotation/fluid top off/system check. The staff was extremely friendly and accomodating. I told them I was on a time crunch before work. I went at 9am, and said "I HAVE TO BE OUT BY 10:30 PLEASE!" Then, I added a MILLION things for them to do of course. "Oh, can I have an state inspection???" "OH Can you also throw a new serpentine belt on my car?" 'OH Can you dance along to the hiphop music playing from the garage for my entertainment?" They did it all. For a great price, and without skipping a beat. They got me out within 10 mins of my prior requested time, which was quoted initially for just the oil change, tire rotation, and diagnostic tests. I spoke to the owner and he was super friendly and down to earth. Seemed very knowledgable of the industry. I will be bringing my car back for body work to see what prices they quote and how that goes. I wish I knew about the YELP deal they had going on "$125 for $95" coupon, because I got over $150 worth of work done- inspection, wipers, serpentine belt, air filter. read more

Came here because of a LivingSocial deal I found online. Solid, reliable place. Eddie Nova (owner) is a nice man, and the auto tech I spoke to was honest and helpful. I don't know too much about auto mechanics so it's nice feeling like I can trust the guys looking at my ride. Unassuming little place near to Chipotle on Lamar. Bring an iPad or something to play on to pass the time. Definitely recommend. This review is for the auto shop portion, not the car dealership portion. Don't know anything about that part. read more

Not sure about all the bad reviews, but there aren't many reviews total so maybe just a few folks had a bad experience? I can only speak for myself, and I love these guys. I picked them out about a year ago because they were walking distance to Black Sheep Lodge, so I figured I could go have a burger and a cold pint while I waited for my car to get fixed. The owner is very professional and friendly, and always takes care of me when I go in. The mechanics aren't super chatty, but they're friendly and focused on the task at hand. They are reasonably priced and do solid work. I have an older car that is falling apart, so they have seen me several times (tune-up, fuel pump/filter/pressure guage, brakes, a/c...). All the work they've done has been something I already knew was wrong with my car, for the most part, so I have never had that "are they making shit up?" feeling, and they never upsell me. They also do a free diagnostic - the other reason I chose them in the first place. Eddy (the owner) even gave me a ride to the DMV so I could get my license replaced while I waited on them to do the last round of repairs. (I had been headed there when the car started to die and forced me to re-route to the mechanic). I have recommended many friends go there and I stand by them. Other people coming in have all seemed happy too. Too bad they haven't signed on to review them! Give them a shot - they're good guys. read more

This is my third time coming to Accent Auto this month. After a national auto body chain charged me for work they didn't do and severely damaged my AC, I was incredibly weary of taking my car anywhere to be fixed out of fear of being bamboozled. After bringing my car in for an estimate on the AC repair work, Eddie Nova was able to get my Jetta running like new within two days and put me in a loaner car in the mean time so I wouldn't be completely put-out without my car. Eddie Nova is a great mechanic and I trust his expertise and experience when it comes to my car. I greatly appreciated the frequent updates and not being left out of the loop when it came to things that needed fixin on my car. I plan on taking my car back to Accent Auto and Eddie Nova for all of my routine maintenance and mechanical needs. read more

I've lived in Austin for about a year and a half now, and been going to Accent since I first moved here, after I had great recommendations from a friend. My car is 11 years old and the team take such amazing care of it that I think it could live on for another 11 years! I'm thrilled with the service, politeness and warmth of management and the team and the promptness of every job. They always make me feel special and have no problem explaining every little detail to me until I understand exactly what needs to be done and the full pricing. I've worked with Several mechanics of the years, and while some have been truly awful, the majority have just been pretty average. Accent Auto goes above and beyond in everything they do for me and my car and I'm not taking my car anywhere else in Austin! read more

I'm a big fan of Accent Auto. They've always been quick, knowledgable and willing to explain exactly what is going on with my car, what my options are and what their recommendation is. Just this morning I got into my car, started driving and heard a loud whooshing sound coming from the engine. I drove it straight to Accent Auto at 8am and they took my keys as soon as I pulled up and got to work. Ten minutes later they had a diagnosis, options and recommendation. After walking me through what was wrong they offered to fix my car while I was at work, drove me back to my apartment to pick up my wife's car and picked me back up at my apartment in my fixed car six hours later. Really great, friendly, honest service I'm glad we found them. read more

Great guys this is the 2nd time i use them 1st time i had my breaks done, front and back and they did an awesome job. 2nd time around they fixed my AC on my tahoe 2007 @ resonable prices. I will def recommend accent auto to all my friends there fast friendly and do good work. Is a family owned business and i like that. I like to give my business to the locals. im very satisfied with there work and i wouldnt trade them . This Guys are Awesomeeee come and see them and you won't be disappointed !!! ThnkYou Eddie. read more

I took my 2009 Honda Civic here for an oil change after buying the Groupon. I was told that I needed to replace a couple of things: Break pads - $274 Drive belt - $131 Air filter & cabin air filter - $144 I took the car to the Honda dealership who informed me they can replace the break pads for $170. They inspected the vehicle and informed me that the break pads were in good condition and there was no need for replacement. Same thing goes for the drive belt, it is in good condition and there is no visible evidence that it needs to be replaced. As for the air filters, they are in fact a little dirty. Replacing them is very easy and pretty much anyone can do it at home. So $100 for labor is definitely not worth it. I have never written a review on Yelp but feel that I should share my experience. It is unprofessional to quote a customer $549 in parts and labor when the vehicle does not need any of it. Especially since I have met Joeseph several times and we share the same background. I would have returned to their garage for future repairs and would have recommended it to friends but clearly I will not be doing so. If they conducted their business professionally I am sure they would be very successful and would have made way more then $500 from me if I became a lifelong customer. Needless to say I am very disappointed with the service. read more

Gather round kids, it's story time. I got a flat tire. Actually, my tire kind of just split in two. No spare, so I make my way over to accent auto, right down the road. I say I need a new tire, but it'd be cool if you find me a used one. Done and done. Two days later, my tire is flat. Oh, and all shredded, like someone took a knife to it. I'm stuck on the side of the road, and get my jack and tools out, and get to work. oh wait. No spare tire. i call my mom, yelling at her like its her fault (sorry mom) and then i call accent auto. They send a tow truck, with an extremely attractive tow truck driver to my rescue. I arrive at the shop, with my car, and I lose my shit. I am irate and raise my voice, out of frustration of having just got this tire. I am a bitch to everyone in the shop. The guys take the time to show me the real problem. The tire rim. Well, shit. Have to buy a new rim. (ENTER ALL THE EXPLETIVES HERE) It took several days, but the dudes found a rim to match my stupid vintage Mercedes, and had a tire brought in from Dallas. They called and updated me each day, at least once. I got my car back, and apologized for being a crazy bitch. The owner said he'd seen crazier. We laugh, I give him all my money, and I get my keys and drive off into the sunset. I still firmly believe the guy with the tattoos that worked on my car will hate me forever, but I really don't blame him. I was kind of psychotic. Sorry, dude. read more

I don't know why this places sometimes refers to itself as "Axent Auto" , and sometimes "Accent" auto. Regardless of the spelling, the store on S. Lamar gets 1 star from me. Here's why: There was in ad in last week's Chronicle stating that "Axent" auto did oil changes for $9.99. No coupon, just an ad. The g/f needed an oil change the other day, and I told her about the ad I saw. She was close by, and went in, and sure enough, she got an oil change for a total of $14.97. She said service was a little slow, but the people were super friendly, and she really liked them. I had some free time, and remembered I needed an oil change too, so I called them up and asked what the wait would be if I came in for an oil change, and they said that there was no wait at all at the moment, so I headed there. One of the techs outside greeted me and was super friendly. He took my keys and I went inside. The other tech that worked on the truck was super friendly also. Inside however, the office people, presumably the owners, were a different story. I told them I'd seen the ad in the Chronicle, and wanted a $9.99 oil change. He asked if i had the coupon, and when i said no, he said it'd be regular price then. I asked what that was, and he said $24.99, so i said 'thanks anyway" and started walking out. "Wait wait", he said. "We will honor that price. Accounting gets mad if we don't have that coupon to justify the price, but we'll do it for you. There is an additional fee for disposal and filter though". That's fine I said. The g/f's oil change came out to $14.97, so i knew that already. Just to be sure though, I asked how much the additional charges were, and he said "$4 or $5". The guy that took my order then left. He told the other office guy that I didnt' have a coupon, but that he'd given me the $9.99...totally making a big display about it. The other guy had me fill out some paperwork, and when the oil change got done, he typed it all in the computer. It took quite a while for him to put in my info and give me the bill. In the middle of doing so, he left the office to go talk to someone outside once, while I just sat there waiting. He came in, typed in some more info, and gave me my bill....for $18.60. I protested the additional charges. "This is the cost" the guy said. "There's an additional fee for disposal and for a filter" "I know that" i said "the other guy said that it would be $4 or $5". He pointed to the itemized bill, and showed me the cost. I told him again that the other guy said that it would be $4 or $5. "We dont' know what the cost will be until we put it in the computer" said the guy. Righttttttttttttttt. I didn't tell him that my g/f had just been in and got an oil change for $14.97. I just paid and left, and went to meet the g/f to look at her bill. She was order # 3180, and I was order #3183. At some point, with the 2 customers in between, the price suddenly changed for a $9.99 oil change. Examining the bill, it's totally clear that they can arbitrarily doctor the figures to make it come out to whatever they want. Our bills are almost identical, except the way that they typed it up. They manually gave me a discount of $16.99, and manually gave her a discount of $20.34. There's nothing on either of the bills that explains why one is one way and one is the other. One way just makes makes some customers pay extra. They arbitrarily decided to charge me more. I tried to give them the benefit of the doubt. I thought maybe a different guy keyed in the info. Nope. I asked the g/f. The same guy rang up both of our orders. The same guy put both of our info into the computer. $8.60 extra for the disposal and filter? That's ridiculous. I'm used to paying about $5 extra when I get a normal $19.99 oil change. I always know that the extra is about $5. And that's what it should have been here. And that's what the one owner told me. The other guy keyed in the info and played with the figures and made it come out to charge me an extra $3.70. They were trying to scam me and make a couple extra bucks. Well... My g/f was totally impressed with the service, and had planned to make them her 'go-to' shop for maintenance and repairs. But with the evidence of their dishonesty and arbitrary pricing, she and I will never go back. So the extra $3.70 that they sneakily got out of me actually ended up costing them hundreds, if not thousands of dollars in the long run. I have both the invoices and breakdowns here in front of me. I can take a photo if anyone is interested in seeing it. Yes, it was only a couple dollars extra. But if they can arbitrarily overcharge customers on simple things like an oil change, think how much they can overcharge you on major work. read more

HORRIBLE EXPERIENCE!! I drive a Subaru Outback wagon and my back latch broke, so the door was stuck closed. My back windshield had recently been broken so I figured glass somehow got stuck in the latch. I took it to Accent Auto near my house...on referral from a friend. They wanted to charge me $400 for an entire new back door.....they didn't even open up the latch and see if there was glass in it or try to fix it. They got my door open but the latch was still broken so it wouldn't close. They charged me $42.50 and told me to come back the next day and they'd open the latch to get the glass out and see if that was the issue. They said if glass was the issue they'd just charge me another $42.50...if not then I'd need a new door. HA! Right, sure guys. I left and went straight to River City....it was fixed in 10 minutes...for only $20. I was very pissed and would NOT recommend this place to anyone. These guys don't know what they're doing and will try to overcharge you because you are female or assume you're stupid. read more

I am just now getting around to writing a review for service that we received about three years ago; things might have changed since then--however, since we won't be using Accent Auto again, I wouldn't know. Our van spent four months (off and on) during 2009 sitting at Accent Auto. We would take it in for an engine light to be addressed. We would get the van back, and one or two other lights would be showing. "Why didn't they repair the van all the way, we would ask? Didn't you see those other lights?" Yes, they would reply, but all you wanted repaired was the one light, so that's what we did. No interim phone calls telling us about the other lights. We finally decided to put a different engine into the van, hoping to address all of the problems at once. Like fools, we used Accent Auto again because they were located just down the street. We asked about prices for a new engine versus a "reconditioned" engine and were given what we thought were the prices we requested. We went with a reconditioned engine. What we got was an engine that was pulled from a junkyard and placed directly into our van without any checks, reconditioning, gasket changes--nothing. WHO DOES THIS? That is the stupidest thing that I ever heard of...AND we weren't told that was the case until we immediately started having problems with the second engine. After speaking with the owner multiple times about this, to be told that "we must have misunderstood", he graciously offered to "split the difference" with us on actually reconditioning the engine. We spent over $8000 with Accent Auto. The van was scrapped less than six months later. This place gets two stars because their mechanics are so nice. I just wish that they had been knowledgeable. ***One star removed for the extremely rude response to my review.*** read more

Took my car in for a groupon special: oil change, tire rotation, fluids topped off & diagnostic check for $29. Really friendly service at a really good price. I was out in an hour. read more

Kinda rude staff, but completed my inspection quickly. 3 stars, no more, no less.

I'd come back here again. I had a Groupon voucher and got everything I asked for. It only took an hour for an oil change and 20-point inspection, just as they said it would. The owner told me my car was in really good shape and only needed a new air filter, so I appreciated them not making up some random issue to try to gouge me like other places have done. Good job Accent Auto. read more

Very friendly over the phone. Explained that bing on time was important and that an oil change would take 30-45 minutes. Te place looks a little small, but I was pleased with the service and promptness. I was greeted immediately and my car was service with an oil change under 45 minutes. They checked the car for other issues and mentioned my brakes might need attention in the next month or so. They found the parts and quoted the price for me, but were not pushy to make the fix happen. I appreciate that as I only came in for an oil change. However, very friendly staff and I will be back! read more

FRAUD ALERT!!! FRAUD ALERT!!!! A few wks ago a man came in my store selling large laminated discount cards for Axent Auto''s two locations(they seemed legit,the cards even had photos of the Axent staff). I bought one for 40 bucks. Today i called to set up an appointment with them and a man with a mid-east accent answered the phone and then proceeded to tell me he had no intention of honoring the card. He suggested i call the number on the card for a refund. Called the number and got some guy's voicemail. I doubt i'll hear back from them. THESE GUYS ARE SCUM-OF-THE-EARTH CROOKS! AVOID THIS PLACE AT ALL COSTS!!! I will be notifying the Better business bureau of this fraudulent activity. read more

Good guys that are honest and give you the best deals. They are always quick and can usually service my car in the same day. They do it all from inspections to oil changes and engine changes if needed. They opened another location which is bigger and nicer too! They have even taught me a lot about cars so I can understand what is wrong with my car and be able to explain issues easier. read more

Zero stars! How did they scam me? Let me count the ways. I want to keep this short enough to read, but it's hard to sum up everything they did wrong. I went in to buy a mini-van from them. It was a good deal. I asked if it ran well, and they said, "Yes, great." Then they tried to start it and the battery was dead. "We'll put in a new battery if you buy, no problem." I don't know why I didn't see any flags, I'm just too trusting. They said they would do everything, but I didn't get enough of it in writing. They were just willing to say anything to sell the car, "We'll put on new wipers. We'll fix the AC. We'll vacuum it out before you pick it up." There's a 30 guarantee, anything goes wrong in the first 30 days and they will fix it. Any work they do on the car is guaranteed for a year. Okay, sounds good. Then the owner appealed to his good name. "This is my company, I do good work so I keep customers and get referrals and grow my business." Etc. I bought it. Their lies and the van. Long story short... the AC never worked. They tried fixing it a couple times, then said it wasn't their responsibility anymore. I took it into another car place, and they said they replaced the compressor or condenser (can't remember) without replacing the dryer receiver and expansion valve. The other car place (Excalliber Auto, love them), said they're supposed to be replaced together. He said he can't even get a warrantee on the compressor/condenser unless he buys it with the other two parts. I told my dad about it, he works on cars occasionally but he's no expert, and when I asked what he would do to replace the compressor/condenser, he immediately said the expansion valve and dryer receiver would need to be replaced too. When I mentioned this to Accent, they claimed to have no idea what I was talking about. They lied, ALL THE TIME. One employee came out and lied to me. When I told the manager, Eddie, what the other employee had said he first said the other employee hadn't said that, then Eddie said he was just wrong and what Eddie was telling me was right. When I continued complaining about being lied to Eddie said, "It's not my responsibility what my employees say." YES, IT IS. They didn't have my license plate in 30 days. When I went in to ask about it they said they would just print out another temporary plate. I said I wasn't sure if that was allowed, and they said, "Sure it is. I'll do it right now." I called the DMV and they said the title hadn't been transferred; after 30 days they still hadn't received any indication that I was the owner. They told me that was illegal and to file a complaint against Accent Auto. They said it's illegal to print out another set of temporary plates, and I should file a complaint. When I said something to Accent Auto they freaked out and said they would have my plates tomorrow, and if I was going to complain about a one day difference that I would be overreacting. 30 days and the DMV has no record of the sale, and then they magically have my plates the very next day. Suspicious? I got pulled over in the first month for having an inspection sticker that was expired by 5 months. I just got a warning, but I called the DMV to find out if dealerships were allowed to sell cars with expired inspection stickers. No, they are not, I should file a complaint against the dealership. When I mentioned this at Accent Auto they said they had no idea what I was talking about, and they charged me for the inspection. Last one, I think. I took my car in within the 30 day window because it was making squealing noises. I said I thought it was a belt. They looked, said there weren't any problems with any belts. As I was leaving the dealership my car was making the most horrific noises I've ever heard. It was after 5:30, I had to get home, so I told myself I would take it in first thing in the morning. The next morning the car made it less than a mile from my house before dying in the road. I had it towed to Accent Auto. They claimed no responsibility and refused to pay for the towing. A belt had snapped. Less than 24 hours after I brought it in to have the belts looked out. It sounded worse when I left. And it was totally not their fault. They were magnanimous to cover part of the repairs, but I still payed some out of pocket. I eventually stopped taking it back, because it was literally worse every time I did, and they always ended up charging me something despite all their guarantees and promises. Shady, illegal, dishonest operation. read more

The service was friendly and the work itself was done fairly quickly I'd say. Overall I'd recommend this location to anyone in the immediate area. They also advertise a state inspection for $28.75 which isn't too bad. read more

This review has been long overdue, because I've just now put two and two together. I went in for a Groupon oil change and tire rotation. I highly, highly doubt they actually did the oil change and they definitely did not do the tire rotation (I've just now realized that my tires require a key lock to remove and they never asked for the key during the service). They also quoted me about $600 worth of repairs. I'll be going to my trusted mechanic for a second opinion soon and will update this review. AND FINALLY, immediately after their "service," my car began to make weird squealing noises when I reversed, which it did not do before, and which it still does to this day!!! Abysmal service. Wish I could give zero stars. read more

Used a Groupon voucher and got exactly what I expected. No one tried to up sell me on anything silly. The parking lot is super crowded, but overall I felt comfortable doing business here. read more

Came by here for a buyer's inspection on a used BMW I was considering purchasing. Eddie helped me identify $2,500 in repairs and that the codes had been wiped on the car to switch off a check engine light. Helped me avoid getting ripped off on a used car sale and saved me possibly thousands of dollars. Many thanks to the staff, appreciate your help! read more