I have a warranty with American Home Shield. The first two years when I had a heating or cooling problem they sent Accent who promptly repaired the problem. The past two years they sent other companies that didn't do a good job and I was able to have Accent sent to properly repair the problem. Travis and Tom are great! Tim read more

Accent Heating and Cooling was great! We were connected with them by our home warranty American Home Shield to fix our A/C after it went out this summer. Tracy and Travis were incredible. I wish I could say the same about AHS. Tracy patiently helped navigate me through the warranty process and continued to follow up with AHS regarding the issues with my unit. We were able to get AHS to pay for my compressor/condenser but it was going to be a long wait until the unit arrived. Surprisingly, a Carrier unit arrived sooner than anticipated and Travis agreed to work late to get it installed. He and another man arrived around 4:30pm and didn't leave until almost 10pm to get it up and running. We were so thankful for their willingness to work late and "make up for" the nightmare that was American Home Shield. read more

Accent was professional, punctual and responsive! When our AC died, just as the weather suddenly hit 90+ degrees, Accent Heating & Cooling got it handled. We're sitting cool and pretty with our new AC and couldn't be happier to recommend Accent to neighbors and friends. read more

I am another person who was assigned this company by American Home Shield when the air my furnace was blowing stopped coming out hot. I have nothing but praise for the entire process. After I submitted the service request online through AHS, I got a call from Accent's dispatch within about 10 minutes to discuss when the technician could arrive. About 20-30 minutes later I got another call letting me know the technician was on his way, and the technician arrived at my house about 10 minutes after that. Travis was able to fix the problem quickly and taught me a lot about my furnace in general (as a new homeowner, I really appreciated this!). Both the dispatcher and the technician were very friendly and helpful. The kicker is that I actually forgot I had a home warranty purchased for me by the seller of this home, and I had called in another company to come take a look this morning. That guy told me I needed to replace the whole furnace, or pay a thousand for some kit he refused to install because he said I would just continue having problems. Accent's technician found that it was a simple igniter that was bad and my furnace is now blowing out deliciously warm air again. I don't know if the guy from the other company was lazy, incompetent, a crook, or some combination, but I am really thrilled that I remembered about my warranty and got to work with this company instead. Overall it was less than two hours from request to fixed and I couldn't be happier. I'd recommend this company to anyone. read more

We suddenly lost heat one snowy weekend, and our home warranty company initially called Accent. Since the house's temperature was rapidly dropping, we also called their emergency number, to no avail. After muddling through a cold night, we called the next day. Accent's rude witch of a receptionist claimed our message went to the regular rather than emergency queue (doubtful), and said she'd get someone out "sometime today." By 4:00, we called Fidelity Home Warranty to see if they could expedite. Amazingly, Accent was just as rude and unhelpful with Fidelity, despite all the work they Accent's way. The nice Fidelity rep cancelled Accent, and changed our service call to AM/PM Heating & cooling. Chris at AM/PM got us back in working order pleasantly and promptly. Fidelity would be smart to drop Accent from their roster and just use AM/PM... read more

If I could give less than 1-star, I would. Like several others, I was referred to this outfit by American Home Warranty for a relatively simple duct work fix. The tech came out, noticed a little bit of tape residue on the existing duct work, which apparently contains asbestos. The tech was great, but he couldn't touch anything until the asbestos was removed. Fine. I paid out of pocket to have the asbestos dealt with (simply removed the offending duct by a separate company) now all I need is Accent Heating & Cooling to come back out and finish the work. Nobody is answering their phones, and several days of calling, I finally get a hold of a temp worker "Kelly" who can't do anything as she is 'just a temp' (her words, not mine). A week later I call back, same run around, takes 4 or 5 calls for me to get someone to answer the phone. Finally I get through and the person is about as rude as they come. I play nice, because after all I want my AC fixed, and she is going to check schedules and get back to me. This was 2 WEEKS AGO. I call AHS and they can't seem to get a hold of Accent either. In short, unless you want additional headaches, find someone else to help you out. Life is too short to be playing these games. read more

Was connected with Accent vis AHS home warranty. Though AHS's customer service was less than stellar, Accent TOTALLY made up for it. They are a great company with amazing customer service from Tracy in the office. Tom (who was extremely friendly and knowledgeable) diagnosed our problem and after several days of waiting for AHS to do their part Tracy sent Bryant and Jakob out for the repair the minute the parts arrived. The repair was quick and efficient and the guys were super nice. I will use Accent in the future eliminating AHS when our contract expires! I highly recommend them!!! read more

I hate to say it, but I have to agree with the other poor reviews. I would never do business with this company again. In fact, we used them because of our home warranty as well, and now have them on our refused vendors list. Our review: Upon arrival (2 hours late), their technician was very unprofessional, talking on his cell phone (to his girlfriend) while working, pants sagging, and even bad mouthing the owner. Not complaint-worthy by any means, but just an observation. However, about a month after their first visit, I noticed that they put our air filter in wrong. When I called them because our furnace wasn't operating efficiently, they were very rude and argumentative, telling me that the filter placement doesn't matter. I spoke with both Tom and Tracy. Any quick search online will tell you (from licensed HVAC specialists) that this is in fact the cause of furnace inefficiency, and can cause problems with your AC. Anyhow, in short, I would never do business with a company who is unprofessional, rude and argumentative with their customers, and who doesn't own their mistakes and take action to correct them. read more

Beware of hiring them. They were chosen by American Home Shield to replace my furnace. Do not hire this company. They refuse to give me an itemized bill for what I have paid for. Which I know they over charged me. Not only that but they replaced my furnace with an insufficient size. My second floor does not cool or heat up. I have had two other companies come out and verify that the unit is not sized right and that I paid too much. I am currently still trying to resolve this issue with AHS and looking into hiring an Attorney. Obvisouly AHS doesn't look out for their customers. read more

We called at 8:36 AM on a day that was heading towards 100 again. They found a way to fit us in at the end of a long hot day! Travis and Bryant, the two young gentlemen who came to help, were knowledgable and quickly got our system working again. Neither of them minded a busybody watching them come to our rescue. #AccentHeatingAndCooling = AWESOMENESS!!! read more

I would rather sit in my house with my windows nailed shut, in 115 degree heat next to my ex wife than to ever have to use this company again. They were sent out by American Home Shield warranty company and they are clearly doing them a great disservice. read more

Terrible!! Incompetent! Never use! This vendor came to our house to fix our air conditioning. Because they were contracted through our home warranty company, they were required to submit a work order in 24 hours. 8 days later, they had not submitted the work order and we were still without a/c. When I emailed a complaint to them, the woman refused to return to our property. Not only is competency not valued at Accent, but neither is promptness or courtesy. Stay away from this company read more

New to the area and our AC went out on one of the HOTTEST days! Contacted our home warranty company and I was told that I would be contacted within 24 business hours, yikes! Accent called within one hour and scheduled for a technician to come out the following day. Tom from Accent Heating and Cooling arrived, replaced the motor and capacitor in the heat pump and the AC is working PERFECTLY!! Great customer service and I would HIGHLY RECOMMEND!!! read more

*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE* Had to use them per American Home Shield. Very much regret not researching them prior to their first visit. My issues are: poor communication, total lack of any accountability, and they failed to fix my problem (no hot air). The dispatch person is a woman by the name of Tracy. Document any and all communications with them if you must work with this company. They were rude, did not take or return calls and after two visits my heating system is pumping out 69 degree air after setting it to 80 degrees. Right after they left after the 2nd visit I called and asked they come back and Tracy (presumably the registered Tracy Hufnagel the Registered Member per the WA Secretary of State website) told me "you need to call the warranty company because we did what we said we would do. We put in the new parts and it says here the technician tested it. So we are done and won't come back." She then asserted I had an attitude. I said "I am frustrated that you do not return phone calls - three phone calls have gone unanswered - and now you are telling me that while you installed parts, you are not concerned that it is not producing heat?" She got a real attitude, and I was the customer. I said "I did not witness the technician test for hot air, he left as soon as the parts were in, but even if he had, why is it not working now?" She had no answer but to affirm that they won't come back to my house. I agree with all the previous comments here. The technician (presumably her husband per a simple Google search, same Bush Prairie WA address) was also rude and gruff when coming back to install the new control boards and other parts. Personally I thought he was homophobic but now that I have read about others' experiences I doubt that to be the case. I am also going to file a complaint with AHS (warranty company) and the WA SOS. This is a company the market should put out of business. I never want these folks near my property again. read more

These folks appear to either be incompetent or scammers. Certainly they never fixed my airconditioning. Had an issue with our central air conditioning not working a 100% and contacted my home warranty. They sent these guys who said it would take 2 week to find out if there was a leak in our system (two of the hottest weeks in Portland of course) and who "tested" the system by draining all the fluid as well as cutting the pipes. After two weeks they say everything needs to be replaced so the warranty company calls in a second opinion which can't even test it because these geniuses have literally cut pipes and taken the entire system apart. So they have to wait until Accent comes back to put everything together. We are now 4 weeks since the problem started. Company 2 of course says there is no leak, it was probably low fluid and leaks out some valves which they replace. Now who know who is right since it's cooler now and no way to test the system but it is clear from taking to other HVAC companies that they shouldn't have cut the pipes nor taken two weeks. The person making the appointments was also rude. read more

We had them out in 2015 during a heat wave. The AC unit wasn't firing. We went through AHS and the service charge was $55 ($75 now). Accent came out the next day and fixed the issue within about 45 minutes. The tech went in and cleaned the furnace, too. Three years later, equipment is wonky again. Called AHS and they're sending out Accent again. I'll post again about this next experience. I'm a real estate professional and a former contractor, so I am picky and mindful about which home warranty companies I use and refer. By and large, the AHS vendors have been very good. The only one that wasn't really good was the garage door repairman who showed up buzzed; his skills were good, his professionalism wansn't. I'd recommend Accent for the work they did. If you're hiring them through AHS, you shouldn't have any extra charges other than the service fee. Even if they have to visit two or three times, it's still only one service fee. read more

I have dealt with this company for 7-8 years now and am continuously disappointed in their lack of getting the job done and professionaism. They installed a ductless heating and cooling unit in our home and instructed us to clean the reusable filters in the unit on a regular basis, in which we have continuously done that as well as clean the exterior environment around the unit outside. The unit continuously over the past 3 years has shut itself off and stopped working requiring a breaker reset to get it to function again. After calling for service the technicians come in and reset codes and leave. They do not do anything sort of maintenance or deep cleaning to assure that the unit is going to maintain functionality. This last time the service technician came out and said that he could not perform all tasks (deep cleaning of blower wheel inside unit and not accessible or reccomend that a resident do this task) to get the unit running. So he charged me $88 to tell me he can't fix it and that I have to wait for them to call me back to schedule somebody who can do the job. It was a waste of time, time off from work as I had to be present in the home for him to come in, and money for him to tell me he can't do the job. I awaited calls from them for over a week and ended up calling them numerous times and playing phone tag because no one ever answers a phone at the office in an attempt to schedule a cleaning. As of right now they are out of stock for the chemical needed to do the job, so it'll be a week + before they can even schedule anything. I have continued to use them as I was told I had to because it was their unit but this is false, you can go to any air conditioning seevicing company and have mantinece and repairs done by a company of your own choosing. Unless you enjoy wasting your time, money, and effort while getting a runaround, find a different company to service your units. One that will actually do the job they're paid to do. read more

We came home to a very cold home because our heat pump failed while we were away for a couple of days. I called Accent H&C (they were identified as the company authorized to perform the repair by my home warranty company) after hours and left a message on their answering service about my problem. They responded at 9:10 AM the next morning and indicated they could get a repair technician to my home within the hour. He arrived 35 minutes later! Tom was very pleasant to deal with. He promptly diagnosed a failed fan motor and replaced it with one he had in stock on his truck! He finished up by verifying the heat pump was indeed back in operation. We are really impressed with the rapid response, their having the right part in stock on their truck, and technical expertise to immediately fix the problem. That is great service! Thanks! read more

The Accent Heating and cooling folks have been working on my equipment for over 15 years. They are sometimes delayed from a prior customer but have always let me know when they were going to be late if that happened. The work is always guaranteed and done correct. Thanks guys! read more

We we're referred to Accent through American Home Shield when our AC broke. We got an appointment within two days, and when they came out, the technician repaired what others said they had to replace. Now I once again have air conditioning on this 96 degree day thanks to Accent. Also, everyone I dealt with was very professional and courteous. The receptionist was nice, and the technician was extremely patient with all my questions. Thank you for making this a pleasant experience. read more

Accent Heating & Cooling - Heating & Air Conditioning/HVAC Near Me

I had a problem with my home's air conditioner. Kevin, of Accent Heating, came on time, just as he promised, and quickly determined the problem and fixed. Kevin was professional, quick, and effective. He did what was needed and nothing more. Even after identifying the problem he took a few minutes to check out the entire system and assured us everything was working to specifications. I will not hesitate to use Accent for any future needs. read more

I called Accent Heating and Cooling as part of my home warranties list of approved vendors. Tracy took the call and scheduled the appointment. The technician Tom came out and did a very good job, calling before he arrived allowed me time to leave work and come home. Tom assessed the problem, replaced the fan, and had the system working within an hour. Happy Customer! Thanks Tracy and Tom!!! read more

Awful customer service. I have two young children and a broken AC system during hot summer weather. The dispatcher couldn't have cared less and showed absolutely no interest in helping us. She was dismissive, rude, unprofessional and uncaring. There's a lot of competition in this area and no reason to suffer with bad customer service. read more

We used Accent Heating and Cooling because they were authorized on our home warranty. When we moved into our house, our furnace stopped working after about a week. We called them and it took them 10 visits and two weeks to fix the problem. When the furnace had the same problem (turning on for an hour, turning off for three) the next cold snap, they said there was nothing they could do, because our warranty had expired. I explained that it was obvious they didnt fix the original problem, (even the same code was showing!), and their reply was "too bad, so sad", essentially. We will never use them again and will go with another company who can hopefully fix our problem and keep it fixed. read more

They were suggested to us when out heat pump failed 3 years ago. Of couse it would go out right as the coldest part of winter hit. They were able to come out wintin hours of calling to figure out the problem. We Lucked out and had a home warrenty on the house. (We jusr bought it 4 months prior to this). They we courteous, quick, and were overall wonderful to work with. FAST FORWARD 3 year to now, and our 3 year old AC compressor craps out on the hottest day of the summer. I called at 8:30 am, they had a technician there by 10am and had to order parts. Being a holiday weekend, we expected the parts to be delayed at least 1-3 extra days. Not only did they get the parts in early, they got them in the next day in record time. This technician, again was friendly, knowldegable and we are super grateful they were able to fit us in. I will make sure to tell all of our fellow homeowners to use these folks. read more

I contacted Accent for annual service they scheduled a day gave me a 4 hour window they told me they would give me a call when on the way to our house so we could meet at the house to let them in. They did everything they said they would on time and did not try to up sell me on anything they just fixed the problem and only billed me for time on site. No minimum charge as I have seen with other Heat/Cooling companies. They are very reasonable and honest folks. I would recommend to friends and family. read more

In July, 2014 I contacted Accent because of trouble I was having with my heat pump. The tech arrived on time to review the situation and quickly determined that the heat pump had a recalled part that needed to be replaced. I was directed to Tom to discuss the broader options which included replacing the unit all together because the replacement part may not have been the best solution. Upon my own research regarding the situation and consulting with Tom I opted to replace the unit with a new one. Once that decision was made the the unit was quickly ordered and an appointment set to install the unit. Install day went smoothly with the office informing me of expected arrival time, and the installer arrived within the expected window, efficiently installed the unit and Tom arriving to oversee the finishing details. I have since ordered filters for my system and working with the office on that process is easy and straight forward, and the filters are delivered quickly. read more