I love being charged $75 for a lock out fee . I had no notice that two men would be entering my…read morehome, with me and my two children alone. Yes , I will definitely be letting TWO strange men into my home while I'm alone with no notice from real star that this would be happening, as a 5'2 female . Not to mention I'm a college student and when they arrived I was literally walking to my vehicle to attend class, there is no way I would put my children in danger like that with a babysitter and me not home. NOTIFY YOUR TENATS SO WE FEEL SAFE . This is our home. Very unprofessional. $75 for protecting my kids safety. If you would please do a curtesy call, email anything really . There's weirdos everywhere these days pretending to be someone they're not , to come into your home and rob you, etc. I've never lived anywhere that people just show up unannounced. I would be more than happy to work with REAL STAR in the future but respect really goes both ways. Very disappointed in this behavior. Making me pay a fee for using my judgement as a mom to keep my family safe is disturbing and says alot about the integrity of this company. Especially in this economy. Before you respond and tell me that there was an email sent, no there was not! That was what was told to my husband when he called and explained that he did not feel safe with the situation, and he agreed with the way I reacted. No email was sent and no phone call, just too strange at my door trying to come into my home.

This company is trash. We were in business with them for several years until this past February…read morethey allowed the tenants to destroy our home and they did not honor the contract we had with them regarding the care of our property. They removed our stove from the property and did NOT clean the property when the new tenant moved in just this week. The new tenant said the place was so dirty that they couldn't possibly move their things into the home until it is cleaned. They allowed squatters to enter the home but the Killeen police said they don't have any reports of squatters in that home. When we try to communicate with them to establish what needs to be done on the property there is never really a completeness to any thing we ask of them. How did they advertise my property on the website stating it was cleaned and ready for move in and yet the new tenant says it was filthy? We have not done a walk through with this company or the new tenant at all to see the conditions of my property, However, I did visit the property a week prior to this tenant moving in and it was dirty then but I thought they were working on it but in actuality, they did absolutely nothing at all to get my property cleaned for our new tenants. They are straight up crooks and have been taking our money and charging us for things that they aren't doing. They should be closed for good and never be allowed to rip the public off like they have done us. Just horrible!

My wife and I moved from Tennessee and looked at a number of options, considering both purchasing…read moreand/or leasing a place to live. We had lived in our home in Tennessee for 38 years and had only lived in Tennessee all of our 57 years of marriage. All of that to say, it was a very difficult decision...a lot of emotions and indecision. Kirstie Rubio and the office staff at Spradley Properties were incredibly patient and accommodating to us...so very helpful and kind. We ended up selecting The Preserve at Nolan Creek over numerous other considerations. We have been in Belton at The Preserve for nearly two months now...and have loved and enjoyed our new home beyond description. We are near the campus of UMHB, and the students we have met who live in our apartment community at The Preserve have been kind, considerate, fun, and welcoming! One of Spradley's maintenance men (I think his name was Bart...) came out within our first few days to take care of a minor issue...and of his own initiative, addressed a couple of other small areas of his own finding. He was competent and caring, a joy to meet...like the girls at the office who had worked with us. It has been a wonderful experience working with people who have been professional, but warm and kind-hearted. Are you looking for a place to move? Start by contacting Spradley Properties! Bob & Wanda Cook .

0/5 stars. Would never recommend. The absolute worst humans…read moregathered in one place and they call themselves management at Spradley. They allowed me to move into a unit that had electricity meters switched with my neighbor I was paying his bill for almost a year before his DV situation got so bad he stopped paying electricity so my unit was left in the dark then I was left having to figure out the issue on a workday when I work from home. 0 compensation or accountability from management but they let me know they were aware as I wasn't the first or the last with this problem yet they did nothing to actively fix it. I was informed I could have reported these management people to board of realtors to get their licenses revoked but chose not to. They are the most unhelpful but problematic people. They come into your house 4 times a year to photograph everything and will charge you if they have to reschedule yet their maintenance never shows up but they don't care if you made arrangements to be there. Their quarterly inspector left my lights on while I was on vacation for 10 days, I should've sent them an invoice as they charge tenants for every thing imaginable. My lease was up in May but their management shares a brain cell & never closed our account as part of their policies so they took rent for June, I had to contact them for them to correct it and send me a check in the mail weeks later. Move out also came with 0 instructions but they charged me almost $500 for fees upon leaving with zero discussion, even charging for a light bulb while not sending proof of anything, they just sent me the difference from my security deposit to my forwarding address. I am aware management is already low caliber people but these guys operate from hell. So happy to never deal with these people ever again and this is coming from someone that never had to talk with them outside of the DV next door & always paid rent.

Alicia and Angie were a huge help on helping me secure a property fantastic customer service highly…read morerecommended

Charged me for a carpet cleaning when moving out when my floor wasn't clean upon moving in. I…read moreshampooed my own carpet before moving in and the water was black! Had to shampoo it multiple times and I still did not get all of the dirt out. Looked like decades worth of germs in the water when I dumped it out. Also raised the rent and did not tell me until the last minute

Dave Covington is truly a great realtor, he's responsive, incredibly knowledgeable of the area, and…read morean expert in his field. Since we were moving here for my residency program, we were under a time crunch and he managed to get us viable options within our price range (and desired location) very quickly. So quickly, in fact, that we had placed earnest money on a house within the span of a few days! It was one less thing to worry about knowing that we had a home lined up for when we moved our family here. We will absolutely be using him and Covington Real Estate in the future - thank you for everything, Dave!

Tonya Jarvis from Covington Real Estate sold our home. She was able to get more for our home than…read moreanother realtor suggested as a selling price! She was very knowledgeable, responsive, a pleasure to work with and did I mention she was able to sell our home for more! When realtors tell you to ask less for your home, it is the lazy way to work. They sell your home by giving it away. Tonya worked hard to sell our home for what it was worth. I highly recommend Tonya and we will use her again!

Terrible property management skills! Gardner also had a flat tire! Never followed thru with…read morerequests! And no commutation for days no wonder you are out of business! Terrible, Terrible, Terrible,Terrible,terrible..........

Christophe has been an amazing person to work with in buying my home and my last rental. He's very…read morecommunicative, punctual and respectful. He is a great relator and I would highly recommend working with him. He has gone above and beyond for me. I truly appreciate him! -Kristen Spradling

What a great team of Realtors! They are always looking out…read morefor their clients best interest and always pulling together to help each other out!

From the owner: We specialize in people. Our philosophy is, “If you take care of people, the rest will take care…read moreof itself.” We focus on our clients and their needs. We want to make the process as smooth and painless as possible. There will always be hiccups and things that come up unexpectedly, but that’s why we are here.

I worked across the table from Tricia Jones as I was the listing agent and she was the buyer's…read moreagent. It was such a delight to work with Tricia--she was professional, knowledgeable, responsive, and I could tell she took great care in looking after her clients' needs while working for a smooth transaction. I would highly recommend Tricia to buyers and sellers in the Temple area.

From the owner: Residential and Commercial Listing and Sales. We have been in the Temple-Belton and Central Texas…read morereal estate market for so many years, that we are now working with the third and fourth generations of families. Our clients include first time home buyers to medical students and residents to seniors to corporate leaders, etc. We work with all price ranges of properties, and all types of loans. We are relocation specialists, and work directly with many major relocation companies. Our agents are all full time professionals, and have a thorough knowledge of the local market. Our Motto, "Service Beyond the Sale," is more than just words.

Mary Jane is everything I wanted in a realtor. She is hard working, knowledgeable, honest, and…read morecommunicates well. While selling my house, Mary Jane made herself available to answer any questions or concerns. She always returned phone calls and replied to text messages promptly. Mary Jane definitely understands the market. Her marketing strategy helped put our home under contract in less than a week of signing with her. I feel so blessed to have her as my agent. I couldn't have had a better experience selling my home.

Awesome and very knowledgeable realtor. We love Mary Jane and we were so glad we chose her to help…read moreus purchase our beautiful home. She's very honest and down to earth and will advocate for you. She has been in the business for quite some time so she's very experienced and is able to answer all of our questions. I love she gives you a sheet of houses we will be viewing and encouraged me to write notes on it. She has excellent customer service and we're blessed to have found her to represent us. She has become family now and we know we can always call her if we have any questions about our house in the future.

My agent Caroline Hewitt was very professional and very knowledgeable. She helped us find a…read morerental,and months later helped us find our forever home. She was always available when we needed her and answered all our questions. We recommended her to our family member and Caroline did an amazing job helping her find a new home as well. We highly would recommend Caroline,she would be perfect for families buying thier first home and have a lot of questions.

Relocating from the East Coast to Texas with a family is not simple, and Julie made the whole…read moreprocess feel manageable. We came in not knowing the areas, the differences between neighborhoods, or even what type of home made the most sense for us long term. Julie helped us break it all down in a way that was easy to understand. She was very knowledgeable about different neighborhoods, school districts, and what each area actually offers. That helped us narrow things down quickly without feeling like we were guessing. One of the biggest things she helped us with was understanding the pros and cons of new construction versus existing homes. She walked us through taxes, long term costs, and what to expect in each scenario, which gave us a lot more confidence in our decisions. She also did a great job balancing both my preferences and my wife's. That's not easy, but she stayed patient and helped us find common ground without ever pushing us. We also spent part of the process renting, and she supported us through that phase too, which we really appreciated. Overall, she's thoughtful, informed, and genuinely cares about helping you find the right fit. Highly recommend.

I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

Don is very realistic and a straight shooter. This was my first time renting a home and out of all…read morethe agents and companies we spoke with he had the lowest fees and by far the most simple process. I would recommend him. And he answers the phone and calls back. All the simple things to put me at ease being a first timer! But it wont be my last!