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    Real Star Property Mgmt

    2.4 (28 reviews)
    Open 8:00 am - 5:30 pm

    Services - Real Star Property Mgmt

    Buyer's agent

    Listing agent

    Property management

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    10 years ago

    They have been very helpful in finding us a rental home! The pet deposit is steep, but otherwise they're great! Very friendly! !

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    CHARTER PROPERTY MANAGEMENT - Awesome real estate firm!

    CHARTER PROPERTY MANAGEMENT

    (2 reviews)

    The Good: -Nothing…read moreto speak of except not having to rent from them any longer. The Bad: -Maintenance requests when not ignored are poorly executed. One tech had to come back 4 times for an otherwise minor issue. Another tech actually made a leaky sink even worse. -Lazy lawncare and when reported falls on deaf ears. -Office staff frequently ignores emails and neglects to return phone calls -Poor excuses for no follow up including website down, phone issues, etc. Would be believable if it wasn't routine response -Judging by the caliber of the latest tenants moving in it looks like they've succumbed to accepting ghetto people and not running background checks. Junkies and freeloader galore! The Ugly: Residential Property Manager Linda is the worst property manager we've ever dealt with. During our tenure she actually insinuated we should get a house instead of renting from her company. She only wants to cash rent checks. When a neighbor next door illegally subletted to a junkie, Charter did absolutely nothing. After calling the cops for him trespassing in a drunken stuper on my porch and subsequently retaliating by throwing food waste and trash Charter didn't evict the neighbor, they added the junkie to the lease and Linda said she wasn't going to do anything because neighbor had a good job. She suggested my consideration to move out. I explained she was talking to the wrong person and I shouldn't have to be punished for an issue that's her responsibility to resolve. Due to moving costs it wouldn't be convenient for me anyway due to the timing. I pressed the issue further and she said she would install a camera and the next thing i know we get stabbed in the back with a notice in the mail to move out in 60 days. She didn't have the decency to tell me to my face and also knowing we have a small child. Pretty spiteful and heartless if you ask me. She prefers tenants that don't make her do her job even if they're junkies or freeloaders. Her boss is equally negligent and ignored my complaint. Renter beware! After almost 4 years of timely rent at 2 residences and maintaining a tidy dwelling this is our thanks. You've veen warned. Don't rent from them or have them manage your rental property unless you want it trashed or in disrepair!!

    I've been working with Charter Property Management, and I've been very pleased with them. The new…read moreproperty manager, Brittney, is very pleasant to work with, answers phone calls or returns call promptly, and takes any issue or concern I have seriously. I don't believe anyone would have a problem with the management at Charter.

    Leon Valley Realty

    Leon Valley Realty

    (2 reviews)

    My name is James a disabled honorably discharged Vietnam veteran concerning a serious matter of…read moregreat embarrassment, and irreparable harm as it relates to discrimination, and being denied the right move from my current residence located at 503A South 18th St. Temple, TX. 76501 which could lead to potential displacement by no fault of my own. This denial without question is because I am an African-American male who sought redress last year for the landlord's refusal to make reasonable repairs pursuant to the provisions of the lease and after filing my formal complaint to the OAG it was then, and only then resolved. Without question my formal complaint has led to continued intimidation by the company's office manager Tasha Valerio who enjoys staring me down grudgingly in order to provoke a response from me. Those named in my complaint are as follows; Tasha Valerio/Office mgr. Pat, and David Patterson/Owners, Hannah Blair/Account specialist/, and Hayley Cooper/Account Specialist, and Elizabeth (last name unknown) /front desk. Leon Valley Realty Mgmt. is located at 3411 5th St. Temple, TX. 76502. Phone number is (254)771-2228. The behaviors that I will cite are clearly intentional, and with malice. They are exercised deliberately, and willfully with the intent of causing me harm by displacement. The only two that I will give the benefit of the doubt as named parties are Hannah, and Hayla because they are fairly new to the company and were used as collateral damage to engage in unfair housing practices at the direction of Tasha Valerio who loves to make it known that, "I am the office manager." The owners should be precluded from applying for future building permits until this discriminatory is resolved. I am not the only person affected by this disparate treatment as can be reviewed on Yelp.com. My complaint will serve those who like me have been discriminated against, and denied suitable housing based on race as opposed to established requirements. The following events will substantiate my claims, and the only inference that can be drawn is that the acts committed are horrific, inhumane, and should not be tolerated in a civilized society. 1.On or about February 4, 2020 at approximately 10:25 a.m. I arrived at the Leon valley office with my fiancée to obtain keys to view the property located at 404(B) E. Zenith ave. Temple, TX. I was told by Elizabeth that the property was still occupied, and would not be available for move in or inspection until Mid March, but it was listed on the agencies website as available. Prior to my departure Elizabeth told me that before I could move into another property I would have to submit to a pre-inspection. After departing with disappointment I came home and began my research. My findings revealed that in the State of Texas a pre-inspection is NOT warranted for tenants who are not receiving any type of housing assistance so that turned out to be a full blown lie. This lie was orchestrated by Tasha Valerio, and Elizabeth carried it out. It was just the beginning of the denial process that was being delivered, and I received the message loud and clear. 2. On or about February 6, 2020 after giving this matter a cooling off period, at approximately 8:05 a.m. I drafted a letter to Hannah Blair attempting to make arrangements to have rent prorated at my current residence, as well as the resident that was occupied until Mid March. I received a call from Hannah at 8:39 a.m. informing me that the same property was now occupied. My suspicions were now being confirmed that Tasha Valerio were behind these lies, and instructing other employees to carry them out. 3. During this call Hannah notified me of another property located at 419(B) East Zenith was available. I stated to her that I would view the website and call her back in a few hours due to another commitment that I needed to attend to. At approximately 12:35 a.m. I spoke with Hanna again and told her I would be coming in around 1:30 p.m. to make a deposit on the residence, I arrived at approximately 1:31 p.m. only to be approached by Tasha Valerio. She asked me was I Mr. Hill when she knew full well who I was. She then stated that the unit was no longer available. Her exact words follow; " I just literally received the deposit by phone, and first come first serve." She gave me that look of selfish satisfaction, and asked me if I wanted my documents consisting of earning statements, and prorated arrangement letter to Hannah. I took custody of the documents and departed quietly. I am confident that she was waiting for a response so that she would have something to report to make me look bad. DON'T DO BUSINESS WITH THIS COMPANY, THIS WILL HELP TEACH THEM HOW TO TREAT EVERYONE EQUALLY!!!!

    IF I COULD GIVE 0 STARS I WOULD HAVE!! LVR Management is by FAR the absolute worst property…read moremanagement company I have ever dealt with!! We had an "upper end" duplex on the west side of town and rented with them for 14 months. ALL of our problems started when our 1 year lease was up, we tried to extend our lease for another year (thank god we did not). For 2 months Jackie & Tasha failed to draft up our renewed lease after repeated reminders of our extension. So by this time we choose to end our month to month lease and give our 30 day notice with an agreement of payment regarding our DOUBLE deposit and last months rent. Long story short, they filed for eviction 3 days after we gave our 30 day notice and they took half of our last month's rent!! They broke our agreement with payment and IMMEDIATELY told us we are not getting our deposit back. We took them to court and got the eviction dismissed because like I said we had ALREADY given our 30 day notice. Our unit was left in BETTER condition than before we had moved in (It REAKED like dog so bad I had them shampoo the carpets again & THERE WERE BED BUGS THAT THEY REFUSED TO PAY FOR EXTERMINATION UNTIL I DEMANDED THEY CALL THE OWNER BECAUSE THIS WAS 2-3 WEEKS AFTER MOVING IN!!) All they told the court was that they needed to clean the carpet and would take that out of our deposit which would leave close to $500 left, right. WRONG!! These CROOKED, RUDE, DISMISSIVE, UNPROFESSIONAL good for nothing people in the office added BOGUS charges and cleanings and even charged us for re-keying the backdoor that we NEVER received a key to in the first dang place!! Out of what should have been close to a $500 deposit refund turned into $65 because they are beyond crooked and will do and say anything to keep your deposit. Jaquelin "Jackie" Salazar is by far the most rude, unprofessional air head I have come across working in an office environment. Tasha Valerio as a somewhat new manager should take some courses in how to effectively do her job because she just plain sucks. I can go on and on about the unprofessional, degrading and dismissive treatment of their tenats who they treat as if THEY are doing THEM a favor even though their tenants are giving them thousands of dollars a month but I'll leave with this PUBLIC SERVICE ANNOUNCEMENT!!! STAY AS FAR AWAY FROM LVR MANAGEMENT AT ALL COSTS BECAUSE THEY WILL UNLAWFULLY AND UNETHICALLY KEEP YOUR MONEY AND RUIN YOUR RENTAL HISTORY FOR ABSOLUTELY NO REASON!!

    Real Star Property Mgmt - realestatesvcs - Updated May 2026

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