Horrible customer service had my car over 6 months for fixes and never did fix it correctly despite…read moreinsurance.

I'm gonna have to go back on my review. I went back to Classic Collision because I thought the…read moreproblem was fixed in two weeks. The bumper came out of line again so I went and talk to Mr. Diego. He was supposed to call me back and he's never done that. I won't going back back to this Collision place anymore because like Victoria said I never got a call back. I even went in to talk to Mr Diego and said he was going to call but I got no call They don't return messages nor answer your calls. I thought that they were awesome because they were so efficient the first time I brought it in but now that I have to bring my car back I get no response and that's not good business and I don't recommend this place of business any longer Just an update. I will be going somewhere else Thank you very much.

Had a nice experience at this shop. Locally owned and operated, they were very friendly and fair…read morewith their prices. I went to see what was wrong with my car. Apparently I was leaking coolant and they repaired the water pump for me and fixed a few other things that were not correctly repaired from previous mechanics. Would definitely recommend them to anybody!

I am Gregory (MajorG), a 100% Disabled Retired United States Air Force (USAF) Veteran and Heart and…read moreLiver Transplant survivor. I took my 2002 F-350 to them after "The Great Texas Freeze: February 11-20, 2021 when it was stolen. The police were able to recover it with damages.  My friend John M recommended I take it to his friend Manny at Bolado's Automotive. They did an excellent job on my truck restoring it almost to great condition at a very reasonable cost. When the incorrect bed to the truck was sent to them by the parts suppliers, they diligently searched the NATION to ensure the right bed was found. It took a while but they assured me it would be done right above all! I had to go to Europe for transplant evaluation in March so he allowed me to leave my truck there to do some minor repairs during my absence. I ended up gone until September but they took care of me.  Even when my truck was vandalized he is still assisting me with the repairs and helping my friend John (Navy Veteran) get a replacement car. Manny is a highly decorated veteran (only flaw he was not USAF, but US MARINE and a true professional. He runs a great business and is very VETERAN supportive.  I have come to realize that relationships are VERY important to him. I very highly recommend any veteran, member of the VA, VFW, DAV, NCOA, AMVETS, MOAA, AARP, US military, San Antonio Chamber of Commerce, Retired Officers Association, American Legion, constituents of my Congressman Juaquin Castro, my classmate Senator Jon Cornyn and even civilians used them.

This is a dishonest body shop full of liars! I was given a time estimate for the repair of my…read morevehicle that they could not meet, I had to beg them to finish it 2-3 days late! Then, I was lied to about the last part, I was told it was ordered, called for updates only to find myself ignored. They should lose their GEICO contract. AVOID DOING BUSINESS WITH!

Very very poor work on my car. Poor communication during the process. They fixed SOME of the damage…read morefrom my accident, then refused to fix parts that they broke-ruined while repairing my vehicle. I had to ask them to put the handle back on AFTER they gave me the keys to take it home it was sitting on my drivers seat when I opened the door! I now have pieces coming off of the front, the door windows are didn't match, there is a large bar under only ONE side of my car. Poor work and I would not recommend. I asked them to fix the issues the same day I picked it up, and they told me whatever is wrong was due to previous damage before the accident, and to contact my insurance. That is not true. Do not use this shop.

Went here recently with my husband and he got his truck back really fast very professional and…read moreclean work. He was very impressed and great full, we've had bad experiences with collision centers so this was a great experience.

I am very thankful for the service of Teresa, who was very friendly and went above and beyond to…read morehelp after my car had been totaled. She offered to put me in touch with someone who pays for totaled cars, and I was able to complete that process in only a few days. It was sad losing my car, but Jordan Collision was a blessing...

Had my '67 Mustang with NEC for over a year, and I took it back 2 additional times for fixes. They…read morecompletely did full body work and paint. They charged me a reasonable amount for the work they promised to do and the quality they guaranteed, I did not receive that level of quality. It looks great from 10 feet away, but up close there are multiple nibs, bubbles, cracks, drips and pin size holes. The car was a full restoration and the interior was brand new before dropping pff, including the wiring, gauges and dash. Every time they painted, even the fixes, they left the interior full of dust and they sprayed primer on my new TMI seats. They claimed they could get the paint stains off, but never did. They talked me into removing the drip rails and convinced me it was going to look smooth and sleek. It was a mess, with gaps the first time I received it, after I took it back to fix, they did not fix the mess only the gaps, and over-sprayed leaving a noticeable line where they tried to ouch it up. They promised that they would remove all separate pieces and paint separately and then put back together, they did not. Pieces eventually cracked away from the body. They even sprayed primer over my chrome trim and could not even properly replace my windshield trim. I would not trust them with any car, especially a classic metal car. I do have a warranty, but do no trust them to fix, considering they had 2 separate chances and could not complete the work. Their communication is ridiculous, will completely ghost you for days via email, phone and text. Will even set appointments to review the vehicles progress and then not show up to the shop. Also was told they would precisely line up the doors, hood, trunk and fenders, they did none of that.

My daughter wrecked her car and we only had liability. They towed the vehicle for us the day we…read morecalled and had the car repaired like new by Friday of the next week. Very fair pricing and an excellent job. Would recommend to anyone needing body work.

I brought my Cadillac XT5 in to see Mr. Manuel Chacon at Collision San Antonio. When I arrived I…read morefound a Clean well managed parking lot. Upon entering the building I met Manuel and couldn't be Happier with his professionalism, his listening skills and the Quality Assessment of the damages. I was so impressed I called my wife and best friend just to let them know I found my body shop for now and into the future. Salute.

Updated Review: See bottom: I used Collision San Antonio to…read morerepair my Mazda after a fender bender. Initially, he was very professional. I was impressed that he's been a business owner for 17 years. I like dealing with small businesses. The repairs took longer than the one-month that State Farm authorized for the rental car. I called to ask him why it was taking so long and was told that he had been waiting for SF to pay him for a part that costs $190. He never communicated that to me. When I found out, I told him to repair the car and I would guarantee the pmt of the $190. I pd my $1k deductible and the cost of the part under the condition he'd reimburse me when SF paid him. I was told by SF he'd already been paid and had already cashed their check. That was Oct. 6. Today is 12/18 and I still haven't been reimbursed. Citi has no record of the reimbursement yet he showed me a transaction slip which appeared to be a refund. He did not get serious about the refund until I told him I was going to dispute the charge. If given an opportunity to go back in time, I'd not do any business with this shop. He does not make any effort to remedy the problem until I state I'm going to dispute the charge. It's very disappointing to say the least. UPDATE: I received my refund this morning. I notified Manuel Chacon. He asked me to update this review.

Highly recommend the team at Certified Collision Center!…read more Professional, knowledgeable, skilled and super communicative.

One of the only Toyota certified centers in SA, best team and staff very friendly, communication…read morewas impeccable. These guys will fight for you when dealing with greedy insurance companies. They breakdown and explain everything very well! Got rear ended , left my car spotless like nothing happened. Calibrated and up to manufacturer standards. Definitely recommend these guys.

This was such a great experience. I was referred by Lincoln- since they're Ford certified …read more The process was smooth and easy .. called on a Friday- it was done by Monday. Shout out to Tally who was amazing & super helpful throughout the whole process. 100% recommend these folks!!

Never taking my car here again. I simply requested that my dash cam be on and running when they…read moretest drove my car because I do have a high powered sports car and I don't trust anyone driving it. They told me that this was not a problem and they would honor my request. I put my dash cam on the back window so that it was not on the windshield being serviced so it was not in their way. They unplugged my dash cam. I have no footage of them driving my car. They plugged the dash cam back in to make it look like it was on when I got in my car. And my car was left on sports mode. I never leave my car on sports mode. I have no issue with the overall service that was provided, but they lost my trust, and to me that is very important.