We used Acco cleaning prior to a Christmas Party this year. The cleaning was okay, but shortly after they left we noticed that an expensive piece of jewelry was missing (a watch). We reported it promptly to them and all they could say is that they never saw it although it was on the nightstand. They also moved everything else from the nightstand and it put it in different places around the bedroom. It's basically our word against theirs even though as I pointed out to them that we have nothing to gain by accusing them of taking our watch as all we were looking for was to get our home professionally cleaned. They also quoted us one price and charged us another and seemed really pressed for time. We will not use them again. read more

My wife and I originally saw their promo for a house cleaning and thought, "What the heck?" We had never used a professional cleaning service before. Our house isn't super messy or anything but you know how it gets when two people are working. The Acco crew came by when they said they would and did a great job. In fact, they did so great that we continue to use them to this day. It's just once a month (there's only two of us) and we'll probably use the Acco Deep Cleaning service around the holidays and once more for the Spring Cleaning season. Very friendly and honest crew. I love 'em. read more

Best cleaning service that I have ever used! I called to schedule an appointment and the owner, Danielle, quickly got back to me to go over what to expect and to ask specifics about my house. The cleaning team arrived on time, professional, and extremely friendly. There were 3 women and one gentelman who I believe wasthe team leader, he oversaw what the team was doing. The woman wore matching pink aprons and looked put together (which made them look more professional than other services I've used). They introduced themselves, asked if there was anything specific I wanted them to focus on and then got to work. They cleaned nonstop for about an hour and 45 minutes. Our house was spotless from top to bottom, which surprisingly included the blinds and ALL of the dog hair from our yellow lab! I highly recommend Acco Cleaning Service and I will not hesitate to call them again. read more

Wow! What an outstanding service. Danielle, the owner, was so kind and genuine. She was willing to be flexible, when we had a complication with our movers. The three cleaners that came did an amazing job. They worked so hard the entire time. They were kind and polite. They worked over 2 hours, non-stop in our disgusting apartment and did not charge for anything extra. Additionally, they took the garbage out and made our shower look like new! I would highly recommend acco cleaning for your cleaning needs. Great people, professional, and they did a great job! read more

TERRIBLE customer service!!! I just got off the phone with the owner, who hung up on me while we were talking (and no, I don't even cuss. I'm at work, so I certainty was not screaming). That should tell you all you need to know right there--an owner hung up on a paying customer. Prior to today, my initial impression of her was that she was friendly as other reviewers have said, but I could tell she was taking on way more than she could handle. I've probably called their "office number" 10 times in the last week, and no one ever answered. The voicemail is full so you can't leave a message. So, you're bound to sending an email and waiting a day for her to write back or call. But I liked her rate so I decided to try her out. If all you want someone to do is wipe the counters and vacuum in the middle of the floor, then Acco will suit your needs just fine. But I can do that myself! What I need is for someone to come through the house weekly and take care of the stuff I don't have time to do: dust, wipe down the outside of the refrigerator (not even talking about the inside), etc. and her staff did NOT do any of that. I was quoted for cleaning service to kitchen, family room, dining room, living room, and 2 bathrooms. They did not finish ANY of those rooms! They only stayed for an hour (it was supposed to be a 2 hour cleaning) and then had to leave to pick up their child. They tried to charge an extra $199 because they had to stack mail on the counter. Apparently, mail on the counter equates to DEEP CLEANING. Are you kidding me? My boss has had a bi-weekly cleaning service for the last 6 years. They organize her kitchen, wipe down her oven & refrigerator, put laundry in, change bed linen, etc for only $115 per visit. THAT is value. THAT is true service. What Acco is offering is very minimal and not worth the money. I paid $100 for a $30 job. And all the owner made were excuses, no apologies. She refused to have any finish the job. She basically said we needed to clean before her staff arrived. Excuse me? Clean before the cleaner cleans? I told her I would definitely write a review about my experience. Her reply: "That won't make or break my business." I hope you fellow Yelp-ers prove her wrong. This company is not worth your time or money. Hire someone that has good work ethic and great service; and stay away from the major companies. read more

We purchased a "$199 for Full House Deep Cleaning Totaling up to 9 Man-Hours" coupon on Angie's List. This was the biggest waste of $199 we have ever seen. Simply put, we received half of the service we purchased. The coupon states: "Acco Cleaning Services Inc is a family owned and operated ""A"" rated service provider on Angie's List offering this special Big Deal, a custom deep-cleaning including window and appliance cleaning/detailing totaling 9 man-hours for an amazing price of $199 (regularly $500)! This company specializes in Move In/Out Cleanings and deep-cleanings. Cleaning includes: * Exterior of ALL appliances, detailed Interior AND Exterior of up to 3 appliances * Countertops, cabinets, backsplash, sink * Clean and sanitizing of floor, tile, sink / vanity, mirrors, backsplash, commode, shower / tub, tracks. * Cleaning of up to 18 windows! * Dust all furniture, knickknacks, pictures, plants, sills, fans, baseboards, molding, shelves, vents, lamps and wall corners. * Vacuuming of furniture, floors and carpet (moving light furniture). * Remove trash, replace liners. * Remove marks from doors and switch plate covers. * Clean glass doors." My husband and I live in a 1200-square foot home with no children and two cats. Our house is pretty clean on the surface, but hasn't had a "deep clean" in about a year. We decided to take advantage of this seemingly-great offer to have someone else do the things that we don't have a lot of time for. Here were the disappointing results: A three-person crew showed up at 12:00 noon and worked for 1 1/2 hours, leaving at 1:30. By my calculation, that amounts to 4 1/2 man-hours of work, half of what we paid for. If we got half of the time we paid for, we got an even less-than-stellar cleaning. Here are a few examples: INTERIOR AND EXTERIOR OF APPLIANCES * We have a six month old refrigerator and did not want the interior cleaned. The exterior is streaky. The top of the fridge is dusty. My husband removed things from the top of the fridge and left a large pot up there thinking that the cleaner would move it and clean under it. He didn't even clean AROUND it. * We have a microwave installed on Saturday and did not need the interior cleaned. They left the exterior streaky and with a huge piece of nasty dusty stuff on the corner of the door (my husband said they were using a dirty towel to clean). * Our stove and oven are one month old and self cleaning. They did not need interior cleaning. COUNTERTOPS, CABINETS, BACKSPLASH, SINK * I spend a lot of time in my kitchen and regularly sanitize the entire thing myself. The crew cleaned the countertops adequately, but nothing more than I do at least twice a week. The supervisor bragged t that they "moved everything away from the counter and cleaned," but there was a coffee stain by the coffee pot. * The one thing that I really would have liked to have done was the exteriors of the cabinets, which they didn't touch at all. CLEAN AND SANITIZING OF BATHROOM AREA * We have two bathrooms. Both toilets were NOT cleaned under the rim. It was disgusting. The bathroom floors were not cleaned. It was obvious to me that NOBODY closed either bathroom door and cleaned behind them. The chrome and brass were water spotted, as if someone had just showered and left it. CLEANING OF UP TO 18 WINDOWS * We only 8 windows and a back door window. They were NOT cleaned. In fact, my husband wrote "WASH ME" in one of the windows before the crew arrived and it was still there when they left. DUST FURNITURE, KNICKNACKS, ETC. * The furniture in the bedroom was half dusted. The crew dusted AROUND anything that was there and failed to dust the sides and front of the dressers. They did not dust the curio cabinet. They also failed to dust under the edges of furniture, including a curio cabinet and hope chest. * They did not clean the window sills or dust any of the blinds or above the door frames. They did not dust the picture frames. I have a six foot tall black mannequin lamp in my spare bedroom that is a dust collector. She WAS NOT TOUCHED. (My husband specifically told them NOT to worry about either of our desks, which is fine. The rest of the room should have been dusted, however.) They didn't dust a single lamp shade. read more

I question the positive reviews. Tried to hire for a monthly service. The first visit the crew was two hours late, created a large bleach stain on the carpet (which two months later has yet to be repaired, despite multiple reassurances that "the carpet guy will call"). The second visit the guest bathroom was left completely untouched, and the third visit the crew "forgot" where the spare key would be, even after multiple calls and emails confirming the appointment, and where the key would be left. The owner was incredibly difficult to get ahold of, and seemed shocked that I was unable to speak with her during the hours of 9-5 when I myself am trying to work. Was told that "our schedules don't fit". I'm not sure whose schedule allows them full use of the telephone 9-5, but I do not have that sort of job. Save yourself the hassle. Try another service!!!!! read more

Great cleaning service. I hired them to do a final move out cleaning of my town house and they exceeded my expecations. Other services quoted me upwards of $90 an hour. Acco sold me their Angies list special of 4 manhours for less than that. They worked very hard, very quickly and the 3 of them got the entire place spotless in a little over an hour. I am considering hiring them to do monthly deep cleans of my new place and I swore that I would never need a cleaning service. Greta job Acco. read more