I needed a new AC unit for my townhome, and after having a few companies inspect my old unit, the…read morebest option was to replace it. I chose to work with Terrance because he was eager to secure my business and promised to complete the job quickly. To be clear, Terrance does not perform the work himself--he contracts everything out. He even lowered the price slightly, which seemed like a good deal at first. However, when it came time to pay, he added "taxes," which brought the price right back to what it was before he offered the discount. There was also no clear scheduling process, no courtesy calls, and no text notifications before workers arrived. For example, one day I came home from work and minutes later someone rang my doorbell saying they were there to take measurements--without any prior notice. When the installation took place, I was at work and again received no call to let me know what time to expect them. After the unit was installed on July 11, I had to follow up myself to ensure I had all necessary paperwork for warranty purposes. The installers also left behind a large box from packaging and what appeared to be a part from my old unit. Since installation, I have been trying to reach Terrance about follow-up concerns. I have sent multiple texts with no response and only received a reply after I called and left a message--18 days later. Based on my experience, I cannot recommend Terrance. His business practices are extremely unprofessional, from poor communication to lack of customer follow-up. I strongly suggest looking elsewhere for a contractor who values professionalism and customer service.

I called this company when my AC broke down in the middle of a scorching July heatwave. Two…read moretechnicians arrived, and within five minutes, they told me I'd need to replace the entire HVAC system and gave me a price on the spot. I told them I wanted to get a second opinion and some additional quotes. Later, I discovered they had taken the power disconnect breaker with them and then blocked my number when I called to ask for its return. I ended up calling Smiley's Heating and Cooling, who saved the day. Turns out, the problem was simply a loose power line under the house. The first company had stolen my power disconnect, which I had to replace for $500. This company is nothing more than a group of con artists, more interested in selling a whole new system than actually fixing the issue. Avoid them at all costs.

We had a wonderful experience with Cool Breeze Heating and A/C today. Our A/C stopped working and…read moreI called and spoke to Pedro and he came out that very same day with a smile and eager to help with no intentions of being unfair or upselling, The technician, who also happened to be the owner of the company came within the hour like he said he would. He did an assessment, replaced a part, and checked our Freon level and added freon in less than 2 hours! The price was very reasonable and he was very kind, honest and informative. I feel VERY comfortable going though this company in the future for our heating and cooling needs! We will be using him again in the future.

I must say when our A/C crapped out on us I was so nervous to call around getting…read morequotes/appointments to repair it. Cool Breeze was referred to us by a friend and I am so glad they were able to help us. The technician, who also happened to be the owner of the company came within the hour like he said he would. He did an assessment, replaced a part, and checked our Freon level in 1 hour! The price was very reasonable and he was very kind, honest and informative. I feel VERY comfortable going though this company in the future for our heating and cooling needs!

Paid $600 for a repair on Friday on a Rheem furnace. It is now late Monday - 3 days without heat in…read more35 degree weather. Called the 24 hour service number for 3 days - no response. Be very careful doing business with these guys.

Comfort Technology installed my new Carrier 3 Ton 27VNA0 Infinity Heat Pump. There were initial…read morewiring/communication issues, but they responded quickly and professionally. Special thanks to Lead Tech Tony Nelson and Senior Tech Scott Smith, who followed up thoroughly and resolved everything. The system now runs perfectly. Great customer service, honest technicians, and a solid team. Highly recommend!

Website does a great job at advertising its "24/7 Emergency Services " however when you actually…read morecall after hours for an emergent issue, the representative will tell you that the technicians are unavailable after 9PM and they have no clue as to why the website states that smh.

I told the technician and his apprentice what was wrong with my old Carrier heater. Even gave him…read morethe units' error code.15 minutes later he came down and told me what I all ready knew telling him it was a bad heater induction motor), he collected his $69 visit fee, and dropped a $1,454.41 repair estimate fee on me (the 41 cents was a very nice touch). The icing on the cake was his part arriving two and a half months later (they did call back later and say 2 weeks). I immediately went online and found an OEM replacement. I could have got it even cheaper, but I just bought the whole motor/fan assembly. It arrived a few days later and took about 10 minutes to install myself. I saved over $1100. I loved the level of professionalism these guys had when I had them replace my AC a few years back. I guess they are just looking for a payday this week. I might be older, doesn't mean I'll let you take Advantage of me.

Top Tier Service and Professionalism. Thorough work ethic and expedient service came to me same day…read morediagnosed the situation and got it done. i would recommend Benson HVAC & Refrigeration as my go to for all your refrigeration needs. I am truly Thankful he came to me and went above and beyond to get the job done. Thank You again Mr Benson.

Had an Appointment scheduled through our home warranty company to come look at our air…read moreconditioning. Called and spoke with them to confirm the appointment. Everything was good. Said the would be there at the scheduled time. Day of appointment came window of arrival was 11 am - 3pm. Called at 2:59 to say they would not be coming out and could no longer take our appointment.

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Started doing business with Platinum Air in the mid-1990's when I needed to find another HVAC…read moreservice provider. Have not been disappointed since and have no intention of changing companies. Communication has been great and personnel have always been courteous and responsive. My HVAC system recently gave up the ghost on a Friday night, and I left a message with the office. Caren called me the next morning. Long story short, service personnel responded that weekend and six days later I had a new system completely installed at what I consider to be a reasonable price. Installation crew was competent, courteous, and kept me informed during the entire process. Couldn't ask for a better experience.

Platinum Heating and Air are excellent! Peyton and Zac (I hope I spelled it correctly) were…read moreabsolutely amazing! The removal and replacement installation of the AC and furnace was absolutely flawless. The technicians were so respectful of my mother recovering from a hospital stay, they worked quickly and as quietly as possible hardly knew they working as diligently as they were, very professional. The clean up was impressive also, not one ounce of trash or waste was left behind. Excellent job I highly recommend this company...the AC and furnace work beautifully. Thank you so much.

I have only had one experience dealing with this company. I was not impressed, and that's putting…read moreit mildly! The person I initially spoke with on the phone was extremely rude. He did not like my demeanor either. He called the (contractor) company working on my house like they were supposed to check me. I'm a grown woman. I don't get checked! The company contacted them to go to my house because my brand new air conditioner they installed wasn't working. They didn't interact with me until they were headed to my house. The tech I communicated with was very professional. He never communicated to me what the issue was, or if there would be a change. We could only communicate by texting because he couldn't make or recieve calls. I didnt send him to my house or authorize any work. I don't even know what was done. When the work was completed, they sent me an invoice! Guess what? They can get it from whoever authorized the work. I'm not paying them anything. They couldn't seem to communicate with me during this process, so they can keep it like that. I was going to call their customer service department, except they don't have one. I guess that's why they have the employees they have.Seems as though good customer service in the service industry (hvac, plumbing. cabinetry, and electrical) has gone to hell in a basket. There's your review. I hope you like it!

15/10 Recommend! If…read moreI could give more stars, I would. Leo and his team at AIRTEK are absolute rockstars. They completely redid my crawl space AC ducting, removing my critter-shredded flex duct and replacing it with pristine, sturdy hard-duct--all in just a day and a half.... during a snowstorm! Thanks to their incredible work, my family's heat was restored, and we didn't have to suffer in freezing temperatures. From start to finish, AIRTEK was fast, professional, and incredibly thorough. Leo, the CEO himself, came out to assess the situation and ensure his team could do the most complete job possible and at the best price. They scheduled the work quickly, and from my first phone call to job completion, the entire process took only 2 business days. Not only are these guys skilled and efficient, but they're also genuinely great people--friendly, kind, and even having fun while working in below 25-degree weather under my house. Complete dedication. I will call AIRTEK without hesitation for any future HVAC needs (though thanks to their solid work, I wont need to anytime soon). If you're looking for top-tier, complete, reliable service, call these guys. I'm honestly shocked this is their first Yelp review because they're highly rated and well-established on Google. Five stars aren't enough--AIRTEK deserves a Super Bowl ad.