I have only had one experience dealing with this company. I was not impressed, and that's putting…read moreit mildly! The person I initially spoke with on the phone was extremely rude. He did not like my demeanor either. He called the (contractor) company working on my house like they were supposed to check me. I'm a grown woman. I don't get checked! The company contacted them to go to my house because my brand new air conditioner they installed wasn't working. They didn't interact with me until they were headed to my house. The tech I communicated with was very professional. He never communicated to me what the issue was, or if there would be a change. We could only communicate by texting because he couldn't make or recieve calls. I didnt send him to my house or authorize any work. I don't even know what was done. When the work was completed, they sent me an invoice! Guess what? They can get it from whoever authorized the work. I'm not paying them anything. They couldn't seem to communicate with me during this process, so they can keep it like that. I was going to call their customer service department, except they don't have one. I guess that's why they have the employees they have.Seems as though good customer service in the service industry (hvac, plumbing. cabinetry, and electrical) has gone to hell in a basket. There's your review. I hope you like it!

15/10 Recommend! If…read moreI could give more stars, I would. Leo and his team at AIRTEK are absolute rockstars. They completely redid my crawl space AC ducting, removing my critter-shredded flex duct and replacing it with pristine, sturdy hard-duct--all in just a day and a half.... during a snowstorm! Thanks to their incredible work, my family's heat was restored, and we didn't have to suffer in freezing temperatures. From start to finish, AIRTEK was fast, professional, and incredibly thorough. Leo, the CEO himself, came out to assess the situation and ensure his team could do the most complete job possible and at the best price. They scheduled the work quickly, and from my first phone call to job completion, the entire process took only 2 business days. Not only are these guys skilled and efficient, but they're also genuinely great people--friendly, kind, and even having fun while working in below 25-degree weather under my house. Complete dedication. I will call AIRTEK without hesitation for any future HVAC needs (though thanks to their solid work, I wont need to anytime soon). If you're looking for top-tier, complete, reliable service, call these guys. I'm honestly shocked this is their first Yelp review because they're highly rated and well-established on Google. Five stars aren't enough--AIRTEK deserves a Super Bowl ad.

Paid $600 for a repair on Friday on a Rheem furnace. It is now late Monday - 3 days without heat in…read more35 degree weather. Called the 24 hour service number for 3 days - no response. Be very careful doing business with these guys.

Comfort Technology installed my new Carrier 3 Ton 27VNA0 Infinity Heat Pump. There were initial…read morewiring/communication issues, but they responded quickly and professionally. Special thanks to Lead Tech Tony Nelson and Senior Tech Scott Smith, who followed up thoroughly and resolved everything. The system now runs perfectly. Great customer service, honest technicians, and a solid team. Highly recommend!

awful experience. HVAC has never worked properly and we had a house flood because our unit was…read moreinstalled incorrectly. when we asked conyers to make it right they ghosted us.

Conyers electrical service for HVAC had NOT been good to me. Since moving into my home on 15Apr26,…read moreI've been subjected to an awful incessant nose in my living room coming from my unit. The tech (Scott/Steve) had been out 2x to replace the fan. the noise stopped one day. although he's said he'd come out here had not the last 4x he says he would. for two weeks now I've had this horrible nose in my home from the "NOT SO SERVICE" inability to texture the situation. I left a message over the past weekend... NO RETURN CALL, NO RESPONSE PERIOD. D. BERETERVIDE

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Website does a great job at advertising its "24/7 Emergency Services " however when you actually…read morecall after hours for an emergent issue, the representative will tell you that the technicians are unavailable after 9PM and they have no clue as to why the website states that smh.

I told the technician and his apprentice what was wrong with my old Carrier heater. Even gave him…read morethe units' error code.15 minutes later he came down and told me what I all ready knew telling him it was a bad heater induction motor), he collected his $69 visit fee, and dropped a $1,454.41 repair estimate fee on me (the 41 cents was a very nice touch). The icing on the cake was his part arriving two and a half months later (they did call back later and say 2 weeks). I immediately went online and found an OEM replacement. I could have got it even cheaper, but I just bought the whole motor/fan assembly. It arrived a few days later and took about 10 minutes to install myself. I saved over $1100. I loved the level of professionalism these guys had when I had them replace my AC a few years back. I guess they are just looking for a payday this week. I might be older, doesn't mean I'll let you take Advantage of me.

Excellent customer service, Josh had worked at my home many times and always solved my hvac issues…read morefast

The tech Josh showed up on time and did a fantastic job, no tricks like many AC companies. He let…read moreus know what was broken and he fixed it the same day. He updated us on our unit and really did a professional job. We suffered in the heat for over 3 days and now we are feeling the coooooooooool sensation of AC. Thank you Stud Service. You are a great honest service.

I asked on my neighborhood Facebook page for references for ac repairman. I was actually given a…read moredifferent guy's name and he ended up sending me Kelvin with Rivera's Home Improvement! After meeting and doing business with Kelvin, I know it was divine intervention, because he was a God send! I ended up needing a new unit outside. Which could have been stressful to even think about due to expenses, but Kelvin is as honest as they come and doing business with him was a true blessing to me and my family. I now have a new unit, 2 days later. He showed up first thing in the morning just like he promised and my home is currently cooling in the low 70's and I now have a new 10 year warranty on my unit! I will never call anyone else about ac/heating ever again! I can't praise him or his company enough! No stress involved! I highly recommend him for your ac/heating work! You'll be glad you did

Frederick was professional and good to talk with. Within minutes, he had diagnosed the problem and…read morehad begun repairs. At the conclusion, I can honestly say he was fair through and through. I highly recommend this company

Excellent company with helpful and efficient staff. I recommend them!read more