Honestly the irony in their name is my favorite thing about this place. To make an incredibly long story a little shorter, my husband had taken our car here twice to get an oil change and supposedly a multi point inspection. We also took our car here because it would randomly just not start and they attributed this to a cable that connects to the battery. We paid a couple hundred bucks to replace it and they said that everything was perfect. We took the car in to have it checked out since we would be driving about 500 miles round trip in a few days and wanted to be positive the problem was solved. They insisted it was fixed and there was nothing possible to be done. Later that same day we got about 150 miles down the road and pulled over and noticed a bad (made me gag) smell and smoke from the engine. When I called AAA a driver came out and said that our battery had been corroding for some time and the battery acid was leaking out and hitting the hot engine and causing the smoke and stench. He said that anyone with any auto knowledge wouldn't have allowed someone to drive anywhere without a new battery. So basically we paid them about 500 dollars for nothing and ended up being stranded for 4 hours just to buy a new battery. An extra fun bonus was, since the battery had been leaking battery acid for miles, the front driver's side tire blew because the acid ate completely through it. I called them and left two messages and both of my calls were unreturned. Do yourself and your wallet a favor and find a place that knows what they're doing because these guys either don't know or don't care enough to do their job. read more

Accurate Auto helped me pass my emissions test and have not had a check engine light on since. They are more than willing to provide a loner vehicle, while diagnosing and repairing issues in an extremely timely manner. Their communication is highly appreciated, very poignant with responding to the status of maintenance and when it will be ready. Top tier in the area, I find it hard to believe I would take my older model 1999 import elsewhere to keep it running well. Thanks again, Accurate Auto! read more

accurate auto is the place to go for automotive service. they are very honest. i hav e a 2003 honda crv. i will not take it any other place. they maintain a fleet of loaner cars. if a client needs a loaner, they will provide one. mike ans accurate also service chevrolet corvairs. i have seen many beautiful corvairs being serviced there.. i could smell gas in my car. mike found the leak right away, i took a loaner and picked my car up the next day. he has a beautiful german shepherd named lexie who loves the bacon strips i bring her. mike is also very supportive of community organizations. thank you read more

My experience was excellent. The team there was very friendly, helpful and informative and best of all honest. Great service at a fair price. The ability to borrow one of their loaner cars was extremely helpful. I will be back next time I need service and highly recommend Accurate Auto to others. read more

This place is the best. Friendly service, option for loaner car if needed, honest people. They always call before doing any repairs and have fair, competitive pricing. I took my car for an estimate at thr dealership (hoping it was covered under warranty, it was not), they gave me a huge price estimate and so I brought it to Accurate who I've had good experiences with in the past. I told Larry exactly what the dealership said was the problem but when he and his team looked into the problem it turned out to be a simpler and much less expensive repair. Car was done in less than 48 hours and drives beautifully. The dealership tried to sell me a part I didn't need for 4 times the price and Accurate was honest and efficient. Thanks! read more

I work in the area during the week but live downstate. So when my vehicle got a flat with no spare, I was fortunate enough to find Accurate Auto Clinic. Jennifer was very helpful, they sent the tow truck to get me and then gave me a loaner to use while they ordered me a replacement tire. I can't say enough good about these guys for coming to the rescue on what could have become a very bad day. These guys are my go to now when I'm in Des Plaines and need service. read more

Larry & Mike & the whole team get it done rite.Good price for great service.Free loaner car.

We broke down @ OHare lot G. Accurate auto in Des Plaines got to the repair quickly after arranging a tow. They were willing to do the repair while we waited. Very professional & courteous. Go there!! read more

I scheduled work that I had pending for a little while, and their rates are very affordable. I love that they borrow out a loaner car, and they were willing to discuss different things that need to be done on the car, without any pressure or dire predictions. I'll be back again! read more

A buddy of mine recommended this place when I told him about my car needing some work (exhaust pipe disconnected from the actual muffler). I took to Yelp, read the reviews and headed in this morning around 10:30 am with my 2 kids. Mike quickly provided me with a rental (mini van), took down my concerns and promised to call me with an estimate. Soon after I received a call that the repair had been completed, and that my oil change was also done. I must say that I will be coming back to this place moving forward and will recommend him to others frequently. Great people skills, service and outstanding prices. read more

We LOVE Accurate Auto...efficient, SO customer friendly, loaner cars, good communication and great service!

It is hard to find a good, honest, reliable automobile mechanic. I have been taking my car here for routine oil changes for years. They are the real deal. They will tell you exactly what is wrong with your vehicle and fix it without charging an arm and a leg for things you don't need. They also have free loaner cars if you need one for a day. Just came from having my vehicle serviced for recalls at a nearby dealership. The dealership tried to tell me my car had a bunch of things wrong with it. I went directly to Accurate Auto Clinic who confirmed I didn't need any of it..... and changed my burned out taillight for a fraction of the price the dealership was quoting. read more

The team at Accurate has been taking care of my car services for years. They perform honest dependable work at reasonable prices. A couple of weeks ago they correctly diagnosed and installed a new starter and had the car ready the next day. They didn't push for anything else or try to get the other parts replaced like the alternator or battery. I appreciate their honesty and good work. They have loaner cars available which is a very convenient service. Free car wash with the service. Highly recommended read more

Always good service for my car - my family has been coming to Accurate Auto for years. Will continue!

I have been using Accurate Auto Clinic for over a decade to service cars both new and old. Mike (owner) is a fabulous asset to Des Plaines. I originally meet him thru his generous contributions of both his time and money to the Des Plaines Chamber of Commerce and other Community organizations in town. Then he was a guest speaker at the Women in Business lunch and learn and was impressed with his desire to educate about car maintenance and what I could be doing on my own. ...and the loaner cars are a huge plus! If I took my car to the dealership not only would I pay more but if I wanted a loaner I could have to wait 2-4 weeks to get a slot! Who plans car repairs that far in the future? My last repair was a rattle that developed on my way to work, I stopped by dropped off my car and they had fixed the brake calipers that were rubbing by lunch time and very reasonably! Thank you!!! I'll definitely be back to this locally owned and operated family business. read more

I've now been here three times for maintenance and repairs. Each time I've had excellent customer service, free loaner (with gas fillup) and they've been great about calling with a quote before doing any repairs. They are very fair on pricing and have been absolutely amazing!! Thank you!! read more

Came back home to DP for a few days to visit my mom and my car died (we knew it was on the way out) but my moms car needed attention also, because we could see fluid dripping from beneath the car...this we weren't expecting. The guys at the shop were so comforting with my mom, who knows nothing about cars, which alone would have earned my business. They really went above and beyond as well! They explained what was going on in words she could understand, gave her a loaner to run errands, got the car back the next day and were very reasonable on the cost of the services! On top of that they even gave her car a wash and fixed the glovebox that used to fall open when we went over bumpy tracks! I'm so appreciative of their work, thank you Accurate Auto! read more

This was a business discovered because of our misfortune. My son's vehicle broke down at 10:30 on a Thursday night on I-294 on the way home from college out of state. The AAA tow truck took him here. Fearing the worst, he called them the next day after leaving the truck in their lot. The service advisor was excellent! He laid out what needed to be done and promised the job would be done by Saturday morning so we could come back down and get the vehicle. When we arrived, he even showed us the old parts so we could see what happened. Given the circumstances, this was an excellent experience. read more

Yup, my car is 11 years old. And, I would not take it anywhere, except to Accurate Auto!

Wow, talk about crooked service/mechanics!!! My husband took our van there Oct. 2014 because it stopped on the road. Had it towed for $75...they changed the alternator, battery, and "SUPPOSEDLY" the thermostat as well. Days later we called to let them know that the heater was STILL not working. So a mechanic from my job looked at it after my radiator blew out...and to my shock he stated that because the thermostat was NEVER changed (jammed) caused the van to overheat and blew the radiator. The mechanic showed the old thermostat and what a new one should've looked like! I guess paying $1000 for their lousy service accurate auto wasn't good enough. **I WOULD NOT TRUST THEM WITH YOUR CAR** read more

Wow...New level of auto repair! Where to start, service writer (Ken) very professional and knowledgeable. Went there, immediately got a loaner car and was back on the road 3 minutes after I dropped the car off. He called a few hours later telling me his findings and the agreed service was completed by the next day and picked up on my lunch. The convenience of having a loaner removes the stress of getting a ride to the shop or waiting for hours. I loved my experience and won't go anywhere else for my car repairs. read more

Accurate Auto Clinic has consistently provided me and my daughter outstanding car repair service. They are skilled, trustworthy and do not pressure you to have work done that is not necessary. I just had my rear brakes on my 2010 Mazda replaced and am completely happy with the outcome. The service was prompt, communication was great, and the free loaner car really helped keep my schedule on track. I have recommended them to friends and family and would not hesitate to do so again. Paula H. read more

Long time reader first time writer. Broke down on the expressway this past fourth of july weekend and AAA directed me to these guys, though I usually go to another shop because it's closer. I generally have had a good experience with car repair because my usual mechanic is really skilled and professional, but the service I got here was impressive enough that I registered at this site to extoll Accurate's virtues. Elizabeth is correct that the service is top notch. The guy there (Juan) kept me up to date on their progress with several calls, explained everything they found, what he recommended and why. I got the sense that he had thoroughly researched everything with a level of care that seemed to come from being genuinely interested in what he was doing. The fact that he had found a problem that my usual place completely missed really surprised me, since they're pretty thorough. It's possible that the other mechanics at Accurate aren't as good as Juan, but my wife got the sense that the garage has a good atmosphere (and the staff has been together for several years), so I'd bet they're all pretty good. It's too bad Elizabeth experienced some ill-judged humor, but my wife dealt with the staff there and found them to be perfectly respectful and very helpful. I would doubt that Elizabeth W.'s experience is normal. I only had one experience with this place, but would still recommend it to anyone in the area, and might consider coming all the way out from the city to take my car here if I had anything more than a routine maintenance issue, since I'm confident that they would get the job done right. read more

I am extremely happy with the work Accurate has done for me. I have not been this satisfied since I had a favorite service advisor at Saturn. I have also been treated with courtesy. I do miss the man who used to be at the front desk. I haven't seen him the last few times I have been there. read more

I have used Accurate Auto for years. Many times dealers have told me I needed work done and I brought the car to Accurate and they told me it was unnecessary. they are honest, do great work, are priced reasonably, are responsive and provide loaners cars. I highly recommend them read more

I have been to this repair shop multiple times as my car is getting ready for the junkyard in the sky. Each time I have gone the receptionist, Larry, and owner have been polite, helpful and most importantly Honest. They tell you the problem, give you the solutions and you make the decision. This approach has saved me about $800 to date. They also offer loaner cars which is a great benefit to allowing you to keep your regular routine. This establishment was recommended to me and I am recommending it to you. If you are looking for a quality repair shop, check them out! read more

Had a recent coolant leak. Turned out to be critters. Great customer service. They have won my business.

They prey on the ignorant. My wife went in to get front brake pads replaced. They sold her on a complete front brake job and a completely unnecessary rear brake job. They will steal from anybody. Stay away. read more

They offer a free complimenatry loaner. That is why they received a star! Let's talk pricing - the price I was quoted for rear brakes (oh by the way, anyone every have a ONE side rear brake job? Called around and found a great shop about 6 miles from here. They never heard of only having one side of your car have brakes done and two parts Accurate said I needed, I didn't. So, if you want to pay more for less..... GO HERE. read more

I rarely write reviews but I had to write one for this place. I have been using them for years having them fix my work trucks and and personal vehicles and was happy until Monday. One of my work vans blew the rear end and they towed it in and said it was completely shot and had to put in a used one and the price was pretty high. I was in a bind so I said go ahead. The next morning I called around and to my dismay other shops were 5-8 hundred cheaper. I called and left a message for Mike saying cease and desist for now I would like to talk to you about the price. He called me back and said to me (Get your piece of sh## out of my shop right effen now) In all honesty I didn't know how to respond.I did not use any profanity in my message. I own a small business and have never spoken to a customer like that and never will. I will NEVER take anything there for repair and urge whoever reads this to do the same. read more

I was taking my 1978 Trans Am to a car show in two days and I had no time to work on it. I brought it to this shop for a tweaking. I told them what I needed done yet they still charged me a Ben Franklin to verify what I said. The tweaking part was minor and they got that done. What I really needed corrected was the throttle cable and that was not completed properly. The Coolant Temperature sensor was leaking. It sits right on top of the intake manifold and would require 30 seconds to remove. Another 60 seconds to apply teflon tape and then 30 more seconds to screw it back in. It was left alone. They rerouted the vacuum advance because it was plugged into ported vacuum instead of manifold vacuum. That takes about 10 seconds because the connections are inches apart. I was charged an additional 2 Bens for the tweaking. Yes the car runs better. No it was not what I expected. Yes it was a lot more than I anticipated to pay. I guess if I did not have any knowledge of repairs, it may have been an acceptable repair. Next time I won't be in such a hurry. read more

I have taken my car to Accurate for many years and if you can overlook the not too pleasant Larry and the woman at the front desk, you trust your car to them. The last time, was a nightmare. My check engine light came on, which freaked me out. I brought the car in and spoke to Mike. This was Saturday. I got a loaner, which was filthy. On Monday, I called and was told the part that was sent was the wrong one! I called on Tuesday, but was told they were still waiting for the part and it was too late to do the work that day. I put gas in the loaner, which was not easy for me as I have arthritis in my fingers. Mike gave me back my car and assured me it was safe to drive until I brought it back and had the new part put in. Wednesday came (the part showed up) but I was not able to go that day. I had an appointment for today 6/21 to finally have the work done. IBut realized I could not see anyone in that place again. This whole thing took five days out of my life. I am not a young woman and all this was very difficult . As a good former customer, I feel I was treated very badly! read more

I used Accurate Auto to check out a used car I was thinking of buying. I was really pleased with the report they gave me and the way they were willing to discuss the purchase, their findings, and the implications. It was a good experience. read more

I brought a Chevy C30 truck into Accurate to have the front brakes relined and the rotors resurfaced. When I got the truck back one side was making a noise so I brought it back to have them look at it. The caliper was missing a five dollar retaining clip on one side, so instead of doing it right they used GLUE and put it back together. Needless to say after a day or so the caliper jumped out of the steering knuckle, the pads fell out and the piston pumped itself out of the caliper spilling out all the brake fluid. They did some other work that was wrong also like putting a belt on upside down, turning the engine over with a pipe wrench sideways on the crank pulley, ruining it ect. The down and out guys that work there look like bums from shin bone alley. Do yourself a favor and avoid this company. read more

I have been going to Accurate for the past 6+ years and I cannot say enough good things about the shop, the people who work there and the quality of work. It is unfortunate that Elizabeth W had a bad experience - I've always been treated well, as have my 3 sisters and my Mom who also take their cars there. My experience: they consistently exceed expectations, contact me to confirm the scope & price of work before doing anything, and let me know of future maint-type work. The quotes provided are always spot-on & I always recommend this place. The shop is kind of far from where I live, but well worth the trip. Thanks for the great work and going the extra mile (taking car to emissions, removing city stickers, etc.) read more

Expensive! pocket change shy of a thousand dollars to change my radiator and add coolant, this radiator is 234.00 at auto zone, I'm from out of state so I guess they could stick it to me. Although I was provided a loner for overnight. read more

Being a hot day, my vehicle's air conditioning started to blow warm air. Remembering the sign at Accurate Auto Clinic regarding "We recharge and repair A/C, I went there, figuring, "Boy is this going to cost me, Hot weather and a need for cool air." Well, was I wrong. I first spoke with Mike who shared that my vehicle would have a small leak. He was upfront as well as very courteous. Then I spoke with Larry. Again, the same welcoming customer service one rarely receives from an auto repair shop. Providing a reasonable price to repair, Larry stated that my car could be fixed in about an half-hour. He was right on! A half-hour later my car was repaired. During my wait, Larry also continued a friendly conversation as he went about his own work, that made my wait seem even shorter. Professional service, friendly demeanor by each employee, a place that I would highly recommend. Now, with the A/C fixed, if only they sold fur coats. Nice job guys! My new 'go to' service auto repair shop. read more