I was a few hours late returning a big flat bed truck I rented. Jerimiah took it upon himself to…read morereport the vehicle stolen. I was pulled over in Novato and pulled out of the truck at gunpoint. Only to be released a half hour later with an apology because it wasn't a stolen. I called cresco and asked what the hell happened. I said I could have been killed to which jerimiah replied I shouldn't have been late. Total scumbag. Corporate was useless. Worst experience of my life

The company I work for regularly does business with Cresco. Jeremiah and Jordan are always super…read moreattentive and efficient. They make my life easier when I have to call them.

I come here for all my equipment rentals. Equipment works, staff is friendly, in and out.read more

Gave me a broken piece of equipment and I could not use it. Wasting tons of my time and making my…read moreproject unmanageable within the time frame that I needed. Do not use them.

Be aware, I would not recommend this place based on our recent experience. My husband brought his…read moretractor in for an oil and filter change, and when we got it back, we discovered the oil filter had never even been replaced, they left the old one on. We were charged and they didn't even do the job! On top of that, they told him the tractor was ready for pickup, so he made the trip out there, only to be told once he arrived that it actually wasn't ready. That's a complete waste of time and shows a lack of communication and organization. Mechanics are inexperienced, and management is not properly overseeing the work or the customer experience. I'd be cautious about trusting them with your equipment!

Ordered a part on Monday and asked for it to be overnighted. Was so happy as it was in stock and…read moreappeared all ok as immediately got charged nearly $600 for it Today is Wed...part not here. Called and apparently not as big of an issue for them. They found it still sitting in the back room. I am stuck on a farm without a tractor. Not good. Hoping they take a better initiative and actually get it out today for delivery. My advice.... Get a tracking number from them or call to confirm something got shipped as asked.

I rented a pressure washer and they continued to charge me money,…read moreI wouldn't recommend anyone to rent from Hertz. they employ people that will over charge your card and then denies doing it. I returned it on monday. And now its thursday and they took money from my bank account today. They are a bunch of theives at the rohnert park office!!!!!!

This is a wonderful customer service based business. When we showed up to rent the equipment we…read morereserved. They were ready for us. When we returned the equipment, they were fast and helping us unload it. I strongly recommend this service to anyone renting equipment. I had called around and did some price comparison. Their prices are extremely competitive and fair. This was the first time I had ever rent an equipment, I'm extremely impressed with how much patience and professionalism their customer service people show.

No no no. Charlie B just caused this company to lose out on a $250,000 over 18 months rental…read morecontract. No way I will ever do business with any company this guy represents. Guaranteed to get screwed over again and again by this guy. Been there and done that. Too bad as this place is in the right location and came with great recommendations. I will check back in a few months as it usually doesn't take long for a place to discover when change is beneficial. By all means patronize this place however it's probably best to speak with someone else and get honesty.

Starting off, it was a little difficult to work with The Rental Place specifically in Fort Bragg…read more(not this page) but that partially was due to my miscommunication and how it wasn't as easy to communicate with them via email (phone is best we learned). And their website doesn't have photos of all of their products so trying to get an idea of what kind of linen colors they had online was difficult. After communicating with Chris (Rohnert Park) and requesting a color pallet via email, it was easy to see what they had in stock. I got married in Gualala on Sept. 28 and initially placed an order for rentals in the Fort Bragg location. After reconsidering, we switched to the Sebastopol location since that's where we were initially based, therefore causing some confusion but ultimately it all worked out! Working with Chris was easy and he was very helpful getting everything ready for us. We asked to pick up on Thursday before the wedding and return the Monday afterwards which they were very willing to do! I was very happy that they worked with our schedule and even let us pick up part of the order the Wednesday before. We ordered chairs, cocktail tables, linens, silverware, and glassware for a very reasonable price. Andrew in Sebastopol was kind and generous, especially working with our altered schedule. The chairs were a little beat up but that's what you can expect from a rental place. They didn't have the exact color we initially wanted but were happy with the dark mahogany vs the natural wood (only available in Fort Bragg). They are chairs after all so it didn't bother us. Returning the rentals was easy and we were only charged for the few glasses which broke (makes sense). I would recommend working with the Rental Place again!

I just finished renting a high weed mower to mow my 2 acres. The machine was tight, perfectly…read moretuned so it started on the first pull every time, or after 1 choke pull, and ran smoothly. The blade was good and sharp and set at the perfect height for my job (2 acres, thick high grasses). Fast service loading and unloading. Sorry Home Depot, the local guys are getting my business from now on.

Tools were great & great customer service. Needed tools a few extra days one quick phone call to…read morethe office I was good to go. Thank you

Coming from Bay Area and useing the larger rental companies.There is no compromise the level of…read moreservice is the best. There prices beat all others in the Santa Rosa area where I'm working. Pickups and drop offs on time or earlier. Could not be happier with the guys that work there. Always answer never stick me on hold.