Nobody ever wants to discover that the pool has a leak, right? Neither did we, and the idea of having to dig up half the yard gave us nightmares. We were referred to ALD and told they were great as well as minimally invasive. We had to wait a bit for the next available appointment, but I've learned that's a good sign (people who are great at what they do are often in high demand). It took a little time, and we are extremely happy with the results. They were not only able to pinpoint the leak and replace the broken skimmer that was the culprit, but re-plumbed the rest of our equipment and labelled all our pipes and valves. I highly recommend this company. read more

I had a great experience using Accurate Leak. Kris found the leak for the quoted price, and took the extra time to explain the plumbing outside the house. The first company I had to the house focused on convincing me to replace the underground pipe for $5,000 "because no one could find a leak under concrete" (which is bullshit). There are a lot of scammers out there there, Kris is not one of them. read more

This is THE WORST company I have ever come into contact with anywhere. I should have read all the 1 star reviews. We made an appointment to have a pool leak test done at my 85 y/o father's pool. We booked the appointment about a week out. Everyone else was booked for weeks solid. Our first red flag that we missed. We told them we were going to have our pool maintenance person there to meet them, since my father is 85 y/o. We asked could they give us the time they will be arriving. All they would tell us was "after 1pm" and they would call us 30 minutes beforehand. Both were total lies. We had our pool person there from 12:45pm, we never received a 30 minute call. We called them over and over, they dont answer their phone. When i finally reached "Linda" at 4:30pm to tell her my pool person left, she was completely unapologetic, NEVER apologized or took any accountability for the almost 4 hour no-show nor the fee i have to pay my pool person, then she claimed she told us not to send the pool person there. When i told her that's not a good way to run a business, she hung up on me and told me to go find someone else. Thanks for the tip. Go read all the 1 star reviews. DO NOT USE THIS BUSINESS. read more

Took care of the leak and left it with no evidence of repairs. Excellent service and communication. A great service all around.

My pool was losing water so I contacted Accurate leak detection to come out. Kris the owner, came out and was able to locate the leak. The issue I have is after discussing the repairs with him, he told us it would be under a thousand dollars, but when I received the estimate, it was 1500, not including the cost for the leak detection. While he was here, I also asked for a bid on another thing, which he wanted to charge nearly 3 times more than another person I talked with. After getting him to take off 150 for me completely draining the pool myself and waiting a week for him to come out to to do the repairs, he had his office person send me an email the day before the repairs were suppose get started to tell me that Kris decided not to do the job with no other explanation. I responded to the email as well as contacted him directly via text with no response. Completely unprofessional!!! read more

I was supposed to have service by this company last week, and the repair man did not show up. They rescheduled my appointment for over a week later, and would not accommodate me by bumping my appointment to the head of the repair schedule, even though this was their discrepancy. I didn't make too much of a deal about it. The appointment was then scheduled for yesterday. Once again, the guy no-showed. The woman on the phone again refused to bump up my appointment and said we'd have to schedule for next week. When I discussed how rude the inconvenience was with this situation, not showing up twice for a scheduled appointment, the woman hung up on me! She called back a few minutes later-not to apologize and remedy the situation, but to inflame the situation-telling me she didn't think we were a good match, and to find another company! This place is a joke! read more

I do not feel this company is honest or ethical, my property manager had them come out to detect a water leak on one of my rental properties for $400.00 / was then quoted a total of $2000.00 for it to be fixed, understand this is a very very tiny front yard with no sod, they ended up doing a quick repair for the remaining $1600.00 that simply included (2) 1-1/4 Stab Fittings along with a recommendation to replace the complete line the next time it leaks - as it WILL LEAK again in the future, I was expecting the line to have been replaced for the $2000.00 - not a quick fix that will only once again leak, other Plumbers stated the $2000.00 charged should have been with a new water line not just a simple repair - the owner Kris did reduce the bill to $1600.00 but at the end of the day I feel ripped off the same as a several others in this Yelp Review Thread - I will NEVER use this plumbing company again - read more

We have had to use this company multiple times over the last few years, at our rental properties. They have always been easy to work with, honest and fair. They have saved us money every time on finding the leaks and being able to get them repaired quickly and efficiently. We highly recommend them! read more

beware !!! horrible company !! horrible owner !! horrible service !! the worst !! always late to appointments always rescheduled appointments took months to get a diagnosis. misdiagnosed my leak !! wanted to charge me about $3000 to repair my skimmer which was not broken !! after one month of begging them to have the owner come take a look and confirm skimmer leak - he finally came out and confirmed it was not the skimmer. he was rude and upset about the whole mess. then they drained my pool to fix the leak and left it empty for an extended perido of time - which caused my entire pool plaster to crack and break off instantly upon filling the pool back up with water !!!!!! it cost me over $8000 to repair the damage they did to my pool !!! i asked them to make right on the problem they created. they again were rude and told me to go fly a kite. i am suing them and i will win. it's disgusting when companies like this take hard earned money out of consumer pockets that are honest and hard working. justice will be served. read more

I really didn't want to write this review, but I would be doing yelp a disservice by not sharing this story with other people. We scheduled a leak detection with this company a week in advance, and the only time they had available was on Monday at 9am. On Sunday they cancelled and rescheduled for Tuesday between 9am and 9:30am. This isn't a big deal ~ but kind of unprofessional imho. The 2 guys showed up to the house Tuesday on time and ready to take a look at the pool. They took one look at the house, then walked to our backyard and saw our pool and our view overlooking the 18th green on a golf course and saw $$. The guy immediately said, oh wow, you must've paid up for a view like this; which made me kind of uncomfortable to begin with but whatever. He said, well your husband said he stopped running the pool 4 days ago correct? Me: Yes. Him: That's a lot of water loss. Me: Well it's only like 4", and I'm sure the sweltering sun and evaporation don't help, but I guess. Him: Well, we will probably have to drain the pool which is going to cost extra, and pressure test all the valves and... Me: *interrupting him* Uhm, shouldn't you just check the small things first to make sure it's not some easy fix like the light, and intake whatever it is? I mean, draining the pool is thousands of gallons of water and that's going to cost a fortune to refill. Him: Well I guess we'll check the small things first then, and we'll be sure to call your husband before doing anything else. This is when I went inside the house, immediately called my boyfriend (he's not my husband) I told him what had happened and that I had a super bad feeling about this guy-- like they were going to try to take advantage of us. My boyfriend said he was pretty sure he was still on the hook for the $350 leak investigation fee, and to let them look at the pool, but then assured me he would also call them to make sure they were competent and not going to do anything drastic... like draining the pool before they check the small, most common issues. So... my boyfriend calls them and the pool guys leave. When I asked what happened, my boyfriend told me that they said the normal leak detection rate is $350, but we have the "Cadillac" of pools and that he was going to have to charge us extra. Sketchy, unprofessional, immoral, opportunists. I would not recommend this company. read more

Had a leak at one of my properties. Called out my usual plumber, who quoted me $2600 to run a new pipe from the street to the house, and that's with my other vendor cracking and re-laying my slabs for my driveway. Called Accurate Leak Detection, and they found that the leak wasn't anywhere near that line, and in fact, was under the front yard with an irrigation pipe. It had a few leak spots, and they fixed all of them, and installed a new valve for $500. I was a little worried at first, since they were late for the first appointment, but after that it was smooth sailing. I do find it a bit funny, though, that they have a Yelp Loves Us thing on their website, but I'm the first review... Oh well, at least they've given me something good to Yelp about. Not bad for review #150! read more

Scheduled an appointment ten days in advance. Had to drive out from Arizona to be present for the technician. They we're a no call no show. Called the office to have no answer nor have they returned a call after leaving my information. After reading multiple reviews with similar complaints I absolutely would not recommend this company. Furthermore I will be sure the spread the word to keep others from dealing with the same frustration. read more

Outstanding level of dedication and service to resolve an active leak on my property that had caused my water bill to TRIPLE in about a month. I was stressing out but ALD was able to find the leak, identify the underlying problem (a former contractor's poor quality work) and they worked until 9 PM at night to get it done so we could have our water back on. What a relief! They completely rebuilt my master and raised the valves to ground level where the previous contractor had simply covered it up with dirt and rocks. I am absolutely satisfied with the quality of the work and more so with the service and resolution to this active water leak. Thank you! read more

Nelson is the man over there. Very knowledgable, straight forward guy. A rare find. Expensive company but worth every penny. Just go call other bargain companies if you have a serious matter you will end up with this one regardless. read more

Awful experience. They couldn't find the leak in our pool and still charged an arm and a leg to make repairs that didn't matter! Total rip off artists. Stay clear. read more

Accurate leak detection was very professional and knowledgeable about pool operations and leak detection and repair. They located and fixed not one but four leaks and added a missing valve. Although the price was higher than average, you get what you pay for. They kept coming back and monitoring the pool until it was 100%. Since they complete the job, I went from adding a LOT of water weekly to not having to add a single drop in over two months (it's winter, no evaporation this time of year). I noticed other reviewers commenting on their punctuality. Their schedule is fluid because they stay at a job until the problem is actually fixed. They don't rush and thus do shoddy work in order to stay "on schedule." If you have the patience to work with them as they check every valve, jet, light fixture, and pump your pool has, expect to be satisfied with their work. read more

This is the second time I used this company to find leaks. They find them fast by using good diagnostic procedures and knowing how water systems work. I will use them more in the future. read more

So, I had a leak in my main water line running from the street to my home. I had Jump-to-it plumbing come out for a free inspection. The guy told me he was sure I had a leak, but did not attempt to find it. He told me he would just dig a new trench to run a new line. This would include tearing up my yard, but also, jack hammering out my sidewalk and cement that we laid close to our home. His estimate was $5,700. That did not include replacing the concrete that they would remove. The next day, I had scheduled Accurate Leak Detection to also find the leak and give me an estimate. I knew the leak detection would cost me $275. Well, Wayne and Jordan showed up. It took them a while to find the leak, but they did find it. Also, they traced my original line from the street to my home electronically. It took them about 8 hours start to finish to find the leak, dig to the line (through some pretty thick tree roots), fix the line, and fill the whole back in. The cost, $800. Now this is not cheap, but for 8 hours of labor (2 people), the know how to find the leak and fix it, and their tools and knowledge, it was priceless. Had I just had them just find the leak, and tried to fix it myself would have been a joke. This project would have taken me two to three days to fix, if I could have done it at all. Also, I was able to make it to work that night, since they finished by 6pm, because I had running water to take a shower. Otherwise, I would have had to miss a day or two of work just trying to fix my own leak. So, they fixed my leak, guaranteed the work for a year, and now I'm not paying an extra $200/month in water bills. That's about what the leak had cost me in the previous 2-3 months. Also, if they did have to replace the entire line, they quoted me a fair price of $1,600. Now, they were not going to destroy any of my property like the previous company was going to do. They use a system that just pulls the new line through the existing line cutting it as the new line passes through the old one. I give Accurate an A++ for good honest work. Thanks Wayne and Jordan. Also, thanks to the owner! I believe his name was Chris. He came at the end of the day to help his guys finish the job. read more

I scheduled an appointment with this company for a pool leak detection 10 days in advance. One hour before our appointment they called and said they couldn't make it to the appointment. I had made all sorts of arrangements and taken the day off work to be there for their visit. That is extremely unprofessional and disrespectful with other people's time. They told me to find another company to do the job. Really? With 1h notice? Who is going to do that?! I'd leave negative reviews if I could! read more

ALD has fixed several leaks for me. over the years and are great at what they do. I will gladly call Kris and Dave anytime I have a water leak. One time some new guy did not do such a great job and Kris came right out and addressed it... needles to say that guy did not last long. They have always been dependable and honest which is rare here in Vegas. read more

Fabulous guys! Very friendly and knowledgeable. Went out of their way to explain what they were doing and answered any questions. Not only found and fixed a water leak, but replaced the old main water pipe from the meter to the house that was in bad shape. Put in a master valve (which I didn't have, for some reason) and even removed my old useless water softener. They made my water system more efficient and did it quick! Thanks, guys! read more

I had a leak on the water line of my house in Summerlin. I had 2 plumbers come out and give me a quote. Both were around $3500 to replace the line, and neither of them wanted to find the leak. I called several leak detection places, but Accurate Leak Detection (ALD) was the only one who claimed they would find the leak, and if not, you did not pay. As one would expect that also came with a premium price. They were the most expensive of everyone I called. 2 men came out and said they had found the leak in my front yard ( and they were correct). They gave me a small break on the price to find the leak because it was such an easy leak for them to detect. Now the not so good news. He gave me a price, and explained to me that it was high ( I got another price, and ALD was almost twice the price) because the lawn had a upwards slope and he would have to dig about 5' down to get to the line. He further explained that because of a nearby tree the digging would be difficult. After considering all the factors I went with ALD. As it turned out they only had to dig 2'-7" to get to the line and the tree was not really a factor. They did fix the leak, and he did give me a small discount, but I just felt that, compared to my other bid, they were extremely high in price. Especially considering the factors that he described, which were driving the higher price, turned out to be invalid. Bottom line, the were accurate at finding my leak. They did a good job fixing the leak. They were just extremely expensive. read more

We used Accurate Leak Detection to help us locate a leak in our fibre glass in ground pool. They came to our property and performed a dye test around all inlets and outlets accessible without getting into the pool. Not finding anything, a pressure test was then performed on the plumbing yielding nothing as well. Over a course of two weeks, the company came back multiple times marking our skimmer inlet to see how fast the water level was going down. A few days ago, the company came back and sealed around the skimmer inlet with silicone. Upon inspecting the work a couple days later, it does not look like the company has much pride in the work they produce. Silicone was simply gobbed around the outside and inside of the skimmer. Silicone was everywhere, what a mess! Someone show this company how to run a silicone bead! If the skimmer is the root of our water leak, I am doubtful the job they performed is creating a proper seal. Communication was a whole other issue. Throughout the entire process, I was constantly having to contact the company to understand what steps they are taking next and when they are coming back. In most cases, I was never called back. The whole experience felt completely disorganized and plain disappointing. I am giving this company a single star for possibly finding the leak but nothing for their workmanship and communication. Water Leak Detection: $275 Sloppy Silicone Fix ~5 minutes: $100 Please keep in mind that I made the mistake of cleaning up some of the silicone mess before I took my pictures as seen in the photos I uploaded. read more

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Just wanted to thank Linda for providing some basic information that helped me troubleshoot the problem. Thus saving me a service call, but they've gone a long way to give a positive image of their business. Hopefully I won't need their services but they'll be my first call when I do. read more

Chris and Dave came out and did an assessment of a possible propane leak. Arrived on time and was very thorough in checking all equipment attached to the propane tank. Turned out after a helium pressure test that there wasn't a leak after all. Gave us price of mind though and happy with their services. read more

David called ahead of time to tell me he could come out earlier than expected. Came out and decided pretty quickly that we didn't have a leak - just tons of grass and lengthy watering times. Thus he only charged $95 service call fee instead of $225 minimum leak-detection fee. He also showed me timing techniques to lower water consumption for irrigation. Very friendly and helpful + great communication. Highly recommend! read more

I had really high water bills. Hoping I had a leak in my irrigation system, I checked on it. Actually, I had a leak in my main water line from the meter to the house. I called the Yes Man plumbing. 2 guys showed up in squeaky clean trucks and ironed shirts. I' m sure they could have replaced the line, but they were just too expensive for me. A buddy at work gave me a card for Advanced Leak Detection. Nelson and Phil came out. I was immediately impressed with their confidence and knowledge. They explained what was needed and gave me options. I went with total line replacement. These guys don't fool around. They went right at it ! Everything was cleaned up and I couldn't ' be happier. Good job guys ! Now I am thinking about having them put a sink in my garage. Money well spent...5 stars for the company and the employees. read more

Very unprofessional. Came out in March for a pool leak said it was around the light and supposedly fixed it. When David put one part back together after he checked for a leak, he put a broken O-ring in and when I turned the pump on, water started spraying out of the valve, it took them over a week to come back out and replace it. Linda said to just keep running the pump until they could get out here, which was horrible advise, really with water spraying all over the place, I think not. After a few more days, rust started forming around the screw that was replaced in the light, obviously not the right type of screw. Called and let them know cause the rust was spreading. A few weeks later, yes, WEEKS, the owner Kris came out and said he had fired the guy who worked on our pool cause he didn't know what he was doing. While here, Kris checked for other leaks and said that around the frame of the skimmer basket was a leak and he took my e-mail address and was going to e-mail me an estimate, which I NEVER got. When I called their office and FINALLY spoke to Linda, she said that Kris decided that since it was only him doing the work now and was very busy that he decided he wasn't going to do work in our area at this time. I was very understanding and MORE than patient when they just kept putting me off because they were so busy, during this time and gave them PLENTY of time due to the pandemic situation. And then to be told he wasn't going to come to our area, I felt they should've refunded me some of the $350 I paid, which was suppose to include finding the leak and a FREE estimate that I NEVER got. I would NOT refer this place to anyone. My pool still leaks and also, the first person that came out, cracked our light in the pool, maybe due to inexperience for the job that was required. After all, the owner Kris even said that's why he fired the guy, he didn't know what he was doing. I would give them minus 10 stars if that was possible, 1 is way over rated..... read more

Chris is unprofessional and has a problem getting to a job ontime. This the second occurance we have had with him having us wait all day and not show up. Has us over a barrell because they replaced the water heater and its under warranty. So we had to go with out hot water for two days. read more

After buying my house 4 months ago, I noticed I was getting water bills 3 times higher than any other home I bought in Green Valley. I called the City of Henderson water company out to check the meter (25.00 charge) and said everything was fine? I then decided to call Accurate Leak Detection in Henderson to come out to my house to do an inspection. David Crammer was the tech who showed up on time at our scheduled appointment, he was extremely knowledgeable and checked everything out on my property. It seems the landscapers I have were watering a little too excessive around my property and advised me to cut back on the timers around the whole property, he calculated the consumption of my current water bill against the times all stations of my irrigation system came on. It is very refreshing to find an honest company that did not try to over-sell me and gave the information to fix my high water bills. I would recommend them to anyone with a leak or water problem, and If you get lucky enough to have David come out to your house like I was, you will be writing the next positive review for this company. read more

Pretty pathetic outfit. I have some type of leak that has caused my water bill to triple in the past few months. My pool person and I are at a loss as to the reason. These guys were scheduled for their FIRST appointment last week. They left a VM the day before or the actual day and said they couldn't make it due to an emergency at an apartment house. Fair enough. I called Linda at the office and scheduled the SECOND appointment for Tues, Jan 3. About an hour before the scheduled time a tech calls, asks where I am located and then said he's on the other side of town and can't make it. I advised him that he really needed to talk with his office. I then called the office and scheduled a THIRD appointment for 2pm today, with the usual "they'll call when on the way". Needless to say, I received no call today and when I tried contacting Linda at the office number, it just goes to voice mail. Three strikes and they're out. Out of business? For their sake, I hope not, but it wouldn't surprise me the way this make believe company is operated. read more

Terrible company ! I had a leak in the spa outside the house by the pool! Did not have the right equipment for leak detection ! Completely destroyed the pipes! They chisel and cut everywhere! They charged 1100.00 and said the job was done ! Then the tub still leaked I called them back and realized they don't know what they're doing! And they wanted more money! 1000 more! Got an expert to come and analyze the job and they were horrified of all the stuff done to the tub! They knew that they were not suppose to chisel the pipes and on top of that cut them in many pieces! Be careful with these people they're not reliable! read more

I want to thank Accurate Leak Detection for all that they do for me. I am a Rental Manager and can call him day or night for any problem. His prices are reasonable and never has to go back because the work was not done correctly. He takes care of customers quickly and is very professional. As in all businesses we have a few customers that get out of hand but we put up with these customer and continue to service the other with dignity and proud in our work. read more

I had an appointment this morning with this company between 9 and 10 a.m. it is now 10:47 and I have not heard from them. I have called their main office twice left messages as well as called their emergency number and once again got a voicemail left a message and have not heard from anybody. I think this is incredibly unprofessional.just received a phone call from Linda....tech is sick and was suppose to call me....he didnt!!!! read more

Beware of this company. I paid them $225.00 to find a leak in my swimming pool and they claimed it was a valve problem. I then paid $6000.00 to have the pool replastered as well as new plumbing installed to fix the valve issue. We've just discovered the pool is still leaking and Accurate Leak Detection's assessment was completely wrong. The property manager has called Linda several times to have them come back to find where the leak is coming from and has been informed by her that the owner, Chris, will contact him ("It's out of my hands."). It's been three weeks and Chris has done nothing to contact us. I wrote to him and requested that ALD either re-assess the pool or return the money I paid them for finding absolutely nothing and have also been ignored. As far as I'm concerned, these guys are crooks and obviously have no idea what they're doing. My next step will be taking them to Small Claims Court. What a waste of time and money this has been. "Accurate" Leak Detection? Yeah, right... read more