I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and…read moreCovid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself!

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

Great, helpful staff. We were greeted politely when we came in and the staff was very…read moreknowledgeable. Sales focused without being pushy. Happily purchased a new pair of sunglasses and love coming to this store.

extremely unreliable !! the product is great!! but customer service is very vague and effortless…read more not going back

Great customer service!…read more I have been to this location a couple of times looking for specific sunglasses and every time, the customer service is great. Today I was helped by Sparkle, and she was kind and willing to go the extra step to help me find what I was looking for. Love that they clean the sunglasses I'm wearing that day before I leave the store also. I can occasionally find a great deal on the sunglasses I'm looking for, and that's an added perk. Wonderful service and thanks to them!

I am a super fan of this location! Sparkle and all of her colleagues are amazing!! Helpful, honest,…read morefunny, and definitely make it personal and pleasurable experience each and every time! I love all of the brand options (I love them all a little too much!) Never any pressure (because I lack self control) haha. Love this store!

I've been coming here for a very long time and the three doctors are all great. Actually thinking…read moreabout it maybe I've only had Daughetry and recently, Pak as my doctor. It's possible I had Ricketts, but that might have been when I was younger. Everything is on time and the staff are friendly, patient, helpful, when trying out glasses or ordering or paying etc. The office/store is very clean. There is a small chess or tic-tac-toe set I've never used. There is a free water cooler in the back. Once I tried to use contacts here and they were patient as I fumbled for twenty minutes or so (to this day I still use glasses). It's right next to the Libertyville Metra station, which is convenient if you live in Chicago. I usually set aside 60-90 minutes for the time I'll be at the office when getting a checkup.

I've been a customer since I moved to Libertyville 9 years ago. I've gone through many eye care…read moreprofessionals since I was in 6th grade. I (or my parents) have chosen most based on cost, and have had mediocre at best results. When the time came for an upgrade I decided I would search for value, not cost. I visited a few highly rated establishments, and decided on 730 North. I was glad I did, because it was the best experience I have ever had with my vision. Really nice people that take their time to get it right and listen to my concerns. My first experience was great but something was off with one of the lenses. They ordered a replacement and honestly after that I had the best vision I ever remember having. I just recently upgraded again and my experience was once again terrific. Not the cheapest, but in my opinion the best value.

We've been coming to Gurnee Mills for three decades. Having lived in Michigan, Wisconsin and Ohio…read moreduring this time, the mall has always been accessible to us and a place that we liked to patronize when our travels included the northern suburbs of Chicago. This massive mall with nearly 2M square feet of space for up to 200 retailers is always an interesting experience. The repertoire of shops here, of course, has changed over the years. Gone are shops like Sears, Borders and Circuit City. Now there's more contemporary replacements like Kohls, Hobby Lobby and Primark. While many traditional indoor malls are dying a slow, painful death, Gurnee Mills seems to be thriving at least to some extent. The food court is still quite active and the storefronts still seem largely occupied. I particularly enjoy places like 2nd & Charles, the aforementioned Primark and Five Below. The food options like Starbucks, Cinnabon and Charley's Steaks are quite good for a drink, a snack or a light meal. There are also places for the kids to play. All of this housed in a pleasant facility continues to make Gurnee Mills an enjoyable place to visit.

I was trying to check-in at Dicks sporting goods but couldn't find the page... but I AM at gurnee…read moremills so we can start there I guess. I've been shopping this mall for years and it's a mixed experience for sure. It's painfully large for one thing, you need to plan ahead. If you think you want to just walk around the mall to shop... wear good shoes because it's a trek. I recommend driving to different sections to take some of the burden off yourself. Selection varies constantly. They keep a few outlet stores I like but a lot of stores I enjoyed simply came and went. There are more high priced shirt stores than any one mall needs, I'll say that. Service varies by store so quite a bit. I like the vans store, always helpful staff in there. This mall still has a rainforest cafe! Pure nostalgia and a good place to take kids. There's really plenty to eat here, and plenty to eat adjacent as well. They've got some movie screens and though they aren't the cleanest they do get some fun exclusive events too. This mall has its ups and downs for sure. It can be kind of magical to shop here during holiday time but the rest of the year you definitely should have a specific destination in mind.

Bought a pair of oakleys here in May. I accidentally damaged them two weeks later and the…read moremanager went way out of her way to take care of me. I couldn't be happier w their service. Thank you again!!

"liz' was by far the worst Gm i have ever come across swearing, talking on the phone, and flat out…read morelying and her rage escalated even further when i called corporate. mind you i was on the phone with corp while this was taking place in the store and they heard it first hand and i was assured that the recording would be forwarded to the powers that be. the a "regional called me and she stated "i wasnt there so i cant speak on what happened so there isnt much i can do". all this over an exchange because she was too "busy" just save your self the time and shop else where.

Recently purchased frames off the store's website that goes by the name of Luxury Readers. Took…read moreseveral weeks to receive my order. Only received updates if I reached out. Finally received my frames, damaged box, damaged case, and damaged frames. Terribly expensive loss. I immediately reached out to Blink and sent photos. I received a phone call back the next morning presumably from the owner or manager accusing me of performing a bait and switch Specifically was told that I was trying to exchange used frames for new ones. No real proof, just a lot of accusation. My attempt at returning it resulted in the owner wanting me to jump through several hoops and not following his own policy. Every obstruction that could be setup, was setup. I called Lunor and they fixed the issue without hesitation. If you want to be talked down to, be accused of outlandish lies, and don't want at least average customer service, then I would highly encourage you to purchase from this establishment.

Bought a pair of Anne & Valentin frames online from Blink. Website said frames could be returned in…read more10 days which I did . That was September 28, 2025. Today, October 31, 2025, I still have not gotten a refund although Blink acknowledged they received the return. They are holding my $477.00 and who knows how many other online customer's money. Dishonest merchants. Beware if you buy online