Sam is very prompt and always does great work. We related our washer problem with him via text. He…read moreanticipated it was probably the drain pump and brought the part with him. He turned out to be right, and we were washing clothes within the hour. He was able to fix a complex problem with our refrigerator, which was damaged during moving. I highly recommend Above and Beyond.

My renters washer broke down and we gave her the okay to find someone to fix it. She hired Above…read moreand Beyond, he told her the mother board was bad and gave her an estimate to fix it. We okayed the estimate. The technician came back and installed the mother board, when it would not work. He then told her it needed a new motor also. She told him it would be too costly so declined. He still charged her $287 even though he did not complete the job because it was misdiagnosed. I spoke with the owner and he said he will fix it if I pay for the motor. This company is a joke and definitely does not go above and beyond. Their customer service stinks. He will only text. No phone calls. Look elsewhere for your repair needs.

Joe the tech is great! He is extremely knowledgeable, friendly and gives the deal straight, no…read morebull! We appreciate the amazing service .. thank you!

Hands down best service experience I have ever had!…read more My tech was Joe and he not only was extremely kind and respectful with a positive attitude. Being new to the midwest, I was not very familiar with heat pump systems. There was water leaking from the unit and I filed a claim with my home warranty service who matched me with New Systems AC and Heating to complete my claim. Being new to a city, in my experience at least, home repair service companies tend to be hit or miss especially when you are under a warranty who only have select companies who they choose to contract with. I can't express enough how please I am that we were paired with New Systems AC + Heating. Our tech, Joe really went the extra mile to explain to me how my system worked and answered every single one of my questions that I bombarded him with. He was thorough, worked hard and gave helpful advice/tips on ways to best run the system to maintain its high performance and extend its longevity. In fact, I was so impressed with the service, I called the company after the tech left to let them know how outstanding i thought there tech was and I am not one to usually do that. Their receptionists are also very chipper and upbeat and very accommodating to any needs or requests I have made. All in all, a very impressive company that was knowledgable, provide good work, go above and beyond for their customers and are fair and honest. They earned a loyal lifetime customer and I will make it a point to recommend this company in the future to friends, colleagues and neighbors.

Quickly diagnosed and repaired the dishwasher. Great…read morecommunication. We also had an oven that couldn't be repaired because parts are not made anymore. Bobby made some suggestions on where to buy a new oven.

No response. Have not honored warranty. Misdiagnosed repair. No printed estimate or receipt…read more 1. 6/3/26. Requested PACE service call (online) on Droste Road 6/3 (314) 708-6580; Nearly 12 days before response. 2. 6/15. Service call on 6/15 (no repair yet); It appeared that the "problem" was diagnosed without opening the back of the refrigerator (where the real problem existed: cracked condensation pan. But instead...a mechanical equipment Part was ordered 6/15. Quoted: $95 service call pd. $155 LABOR less $95 for labor to come plus part up to $200? Water turned off at wall. Never provided a written estimate or invoice after service; 3. 6/16 and 18. water on floor 6/16, 6/18 (even though water turned off at wall, and Ice maker not turned on). 9 days have passed since last service call. 4. 6/24. I Called 6/24; he will return call 6/25 with update. (claimed voice mail was left saying part was in; no voice mail received) 5. 6/29. PACE refrigerator repair: 3pm-5pm. 2 repairmen, one visibly upset with wife in hospital, a bit "short" with me when I asked questions. Got my repair confused with another and almost walked out thinking I was under warranty. I stopped him to make sure I paid for any outstanding balance. 6/29/26. Paid $270. Total pd $365. Expected $155-$95+200=$260 total?? NEED TO SEE ITEMIZED TOTAL. (never provided). 6. looking for PACE receipt via email on 6/29; sent email 6/30 for missing receipt. 7. Called PACE for mail of receipt; (to be mailed 7/7, expect by 7/10? (still not in mail as of 7/13.) 8. 7/8 leak still there; 9. return on 7/9 2-4pm; Condensation pan has cracks and hence leaking. Why was this not addressed on first call/repair as the real problem? Will advise (7/10 in am) on cost to replace or glue/tape!? Why am I going to be charged again for an incomplete repair that did not solve the problem and seems to be misdiagnosed? (I need to know if the original valve part replaced was actually the problem and did not need to be replaced?) 10. They claim to have a A 90 DAY PARTS/LABOR WARRANTY, At this point, I have been exceedingly patient. I expected a completed, lasting, and satisfactory repair, and did not receive it. 11. After waiting 29 days for a response, On 7/28, I filed complaint with BBB.org. I requested FULL REIMBURSEMENT for the amount paid: $365. 12. It is now 8/18/26. BBB says no response after a 14 day period allowed for the business to respond/resolve. It has been 40 days since the business last contacted me.

Tim was very helpful with our refrigerator service today. He arrived exactly when he said he would,…read moreand his response time was excellent. We really appreciated his professionalism and efficiency!

Fixed an older oven that needed control board but control boards were obsolete. Another repair…read moreperson had looked at it and said he couldn't do anything. He removed the old control board, had it repaired and reinstalled it. His communication was great. He communicated well via text, phone, and email. Very responsive.

This company does not disappoint! Great knowledgeable technicians. There are a lot of choices,…read morebut this company is the greatest!

Hello - My name is Carly W…read more I have used this company omg- SO SO MANY TIMES. No one is better. They are QUALITY. We own over 800 rentals, we also are building out a hotel and even my own home. I use them for everything. The money you spend, is well worth the quality you get. I am grateful for this company, many contractors are SKAMMY- I can assure you, STAY COOL is not one of those. This is someone you can TRUST. And I trust no one, so that is a lot coming from me. 10/10 HIGHLY RECOMMEND! -Carly Whiteaker

I waited for 35 mins, he was that late!! It took 25 mins to install a $130 part. He charged me…read more$465. Said he has to charge an hour of labor because that is what the book calls for even though I had just given him 3 other units to service. If it was a one time deal, maybe I get that, but it wasn't. I'm not a fan of people who have no integrity.

I called in with a cooling problem on 1 level. My Thermostat was replaced, before telling me that…read moremy entire unit needed to be replaced. A $35 thermostat was installed at a cost of $210, in addition to a diagnosis fee of $69. Basically I could have been told that my system needed replacement without replacing my thermostat which did not help me in any way. I was left holding a $279 bill for about half an hour's work.

We called after I had gotten off work in the afternoon and the next day they were here. They were…read morefast, friendly and thorough. They had us diagnosed and fixed within 2 hours with cold air flowing. I will highly recommend Menke to everyone. They'll be our technicians from now on.