Ok so, I have a nice sword that was made in Oaxaca by the guy who made the swords for the Conan The…read moreBarbarian movie. The hand guard at the handle is an eagle biting the head of a snake. I took it up to the 5th floor because I wanted to put Ruby's in the eyes of the eagle. I sat down with Carl and we went over options, real vs manufactured, low grade vs high etc. I had a budget of $600 and he found a pair of beautiful Ruby's for $600. Perfect, I leave the sword and wait for his call. A week later Carl called me and I went straight over to pick it up. I get there and Carl has this kind of sad/anxious look on his face. That's when he hit me with it, "I quoted you the wrong price, it's $600 for each stone not $600 total". I'm now thinking I can't pay for this now and they're already installed. He then continues, I know you had a budget and if I got it right you would have turned down the $1200 price tag. So, I'm honoring my quote of $600 and here's your sword. I didn't know what to say, what do you say? I had made some extra side $ the day before that was my pocket money for the next week. I pulled out the $100 I made and handed it to him. He tried to refuse but I placed it in his hand and let go. I apologized and said that's all the money I have. He thanked me for my business and gained a customer for life that day. And a big promoter, as I love showing off the sword and telling the story. It made 2 people that I told it to go buy their watches from him.

Amazing customer service and care. I called and had…read morequestion about my Citizens Eco Drive watch and about removing a link and they were very helpful over the phone game invited me in even though I purchase the watch elsewhere. When I went in, and yes you can find them on the 5th floor like the catchy commercials, I was greeted by friendly Carl and he took great care of me and had me in and out quickly. Great experience and I know they definitely earned my business here for future purchases

The sweetest young lady helped me at Roco's. I failed to get her name. Had prongs checked and…read moreearrings cleaned, free of charge! Got a watch battery installed as I waited. Locally owned, give them your business!

Great customer service. Great selection. Definitely recommend. They take care of all your needs and…read moremake you feel comfortable while doing business. Go here!!

We brought in multiple pieces of WHITE GOLD jewelry to be repurposed into a new engagement and…read morewedding set. The items included four rings, multiple diamonds, and a 2-carat sapphire. Because we were supplying the gold and gemstones, we expected most of the cost to be labor and custom design work. We were quoted approximately $2,000 for the project. While that seemed expensive, we agreed to move forward based on the quote we were given. Then came the real problem. After nearly FOUR WEEKS of waiting with little to no communication, we were suddenly told the project would actually cost $4,000--double the original quote. The explanation given was that there had been a "misunderstanding" regarding the original price. I do not find that explanation believable or acceptable. A quote doesn't accidentally double after a month of holding a customer's jewelry. If there was confusion, it should have been identified immediately, not after weeks of wasted time. We trusted this business with valuable family jewelry and expected professionalism, transparency, and honest communication. Instead, we were left feeling misled and frustrated. The most disappointing part is that we only came here because our trusted jeweler couldn't meet our timeline. Looking back, waiting for the jeweler we already trusted would have been the better decision. Whether this was incompetence, poor communication, or a bait-and-switch pricing tactic, the result was the same: four weeks wasted and a complete loss of confidence in this business. Proceed with caution. If you choose to use this jeweler, get every detail in writing before leaving your jewelry with them.

A second visit, phone call first, Knight's Jewelers totally redeemed themselves and then some. We…read moretook a variety of stuff that needed repair, batteries and adjustments. When we returned repairs were completed and batteries changed, We enjoyed talking to staff members and did a bit of browsing. We highly recommend Knight's jewelers

Always friendly and professional staff. Beautiful jewelry. I'm there every 6 months for the…read morewarranty inspection and they have had to do a repair only once.

Rogers Jewelry did an amazing job and helping me getting my watch serviced and fixed. I will…read moredefinitely go back to them.

I had an extremely poor experience with the Rolex Service Center in Beverly Hills last year. I had…read moretaken my Submariner, which I've owned for nearly 40 years, in for service and when it was returned it wouldn't run for more than an hour or two at a time. The only good thing the service center did was suggest I take the watch to Wickersham which would then so it to the Dallas service center for repair. I was given a 5 week estimate. While it was gone I asked them to order a spare link for the bracelet. 5 weeks later, almost to the day I received a call that the watch was back and ready for pickup. I picked it up the next day but found they had forgotten to order the spare link. They apologized and said it would take a week or so to arrive. True to their word a second time the link showed up a week later. I went to collect it, got there just as they were closing, but they were ready going, installed the link and refused payment saying it was the least they could do for ask the problems I'd experienced. 7 months later the watch is still keeping perfect time. I will never take a watch anywhere else, nor will I buy another watch elsewhere.

I took an item in to have engraved, the lady at the counter explained it to me that what I wanted,…read morethey did it differently than what was existing and that it would be different than the original . Gave me the name and phone number for someone who could do it the way I wanted

Nestled in the corner I found this hidden gem (pun intended :)…read moreI needed batteries for my watches. They were able to replace my batteries and adjust the time on both right on the spot. The service was fast and friendly The cost was $40

Amazing craftsmanship care and compassion throughout the whole process from beginning to finished…read moreresults. Very professional and pleasant to do business with. Highly recommended.

Great experience! Loved the lady we spoke to on the phone before going. Great communication between…read moreus and the staff. We got our wedding pieces done with plenty of time to spare. Thank you so much!

Always polite, helpful and priced right! They are engraving a piece right now!…read moreThey are close to home in the Market place!

Professional, helpful friendly service; amazing assistance in redesigning my mothers wedding set…read moreinto three beautiful necklaces. It was wonderful dealing with a local owner rather than a large chain store. While I'm not an expert in fine jewelry, I feel confident their prices were fair and represented the quality received. The necklaces proved to be stunning. Latham Sheets provided timely updates for my project's progress making me feel a part of the design and creation process. Various choices in design and jewels to be used included alternatives that allowed me to remain within my budget. I've worked with Kandice and Pam several times before and today's experience reaffirms they were the right choice. I will use them again! Based on my experience I would fully recommend them.

Honestly only giving 2 stars because the lady was nice or else I'd be giving 1 star. This is one of…read morethe most outrageously priced jewelry stores I have ever been to...was quoted 4000$ for a tiny custom piece, and that exact same thing with even MORE gold weight at a different jeweler was 1200$. When I say outrageously overpriced I mean it. I've heard from many jewelers that there are a lot of bad jewelers out there, not just in terms of product quality, but in regards to their pricing...they assume that the common consumer is not educated on jewelry pricing and that everyone just assumes jewelry is insanely expensive when some of these pieces really aren't at all. Just thankful that I'm slightly educated and didn't get played by this place because if I had, I'd be pretty upset when finding out how much the piece is really worth.