I highly recommend Will and Nicholas for your I.T. issues. They are both very knowledgeable and…read moreprofessional. Will charges by the hour so you get exactly what you need - which is a great business model for individuals with I.T. challenges. I had the unfortunate experience of opening a evite dinner invitation attachment on an email from a known acquaintance which turned out to be a Remote Access Trojan (RAT). I tried several times to clean my hard drive with Nord VPN Threat Malware and Malwarebytes programs which found nothing. A backdoor was established on my laptop and I could see the intruder's mouse pointer navigating throughout my laptop while my mouse pointer was disabled. The only solution to stop it was to sever the internet connection. The issue persisted for several days when I would reconnect the internet. The intruder wasn't always present but I could see when they were. The intruder got into my Google password manager, Quicken account and attempted to make Amazon purchases. I was running out of airspeed and ideas and recognized that I needed professional assistance. I researched locally for an I.T. firm and found Will Get IT Done. I met with Will who examined my 7 year old laptop and he recommended I simply replace it as the cost to wipe it clean/replace the hard drive and reload would be comparable to a replacement. Although working just fine prior to the intrusion, given the age of my laptop I took Will's advice and purchased a new laptop. Will and Nicholas transferred all of my clean files from the old to the new laptop in their lab leaving the RAT in the old hard drive. I am now back in great shape. The total cost was well worth it for the peace of mind. If you need any I.T. assistance do not hesitate to give Will and Nicholas a call. They will deliver!

Jonathan, I am so sorry I didn't write your review sooner. You are undoubtedly one of the best…read moretech support persons I have ever met. Your knowledge is incredible from computers to printers and even televisions. You are also so patient with non-tech people such as myself. Soon (I know I say this all the time) I will be purchasing a new Mac and you will be by my side or at least on the phone. Thank you for all you do for me. Without you I would be throwing this Macbook out the window. Judi Jones, Annapolis

I called IQ Computer Services when my work email crashed. I'm a independent consultant and can't…read morework without email. Marcus came the next day and spent 3 hours fixing the issue. It wasn't inexpensive but worth it! I would use them again.

Be aware! Scammers. Zero stars I called this company for…read moreservice my computer. I was negotiating, asking for pricing. Marcus agreed 150 flat fee to repair my computer lap top. Once I arrived to drop off my computer in Glendale MD, that (btw it not business but house). The man asked me to pay a $49 deposit. After one week that my computer away for me I receive a call from them telling me they will start diagnoses my laptop and let me know the total amount. I requested to cancel the service because I received a flat amount of $150 And I requested to come by to pick up the laptop. I haven't get my computer diagnostic or any file or document show diagnostic on my computer I haven't got any paperwork. I still haven't received my $49 deposit back None of their numbers answer my calls They try to get away from here without give the deposit back. They totally scammers. Trying to rip off an up-sale costumers the bad way. Now I need to run after my bank and look after another computer services provider.

I had a Gamecube that needed a replacement internal battery and I had numerous recommendations for…read moreBay Area Computers once I started asking around. Granted, it's a simple fix but I don't know about soldering and now is not the time to learn lol. Bay Area provided me fast and friendly same day service!

They were super helpful and able to fix my computer in an efficient manner. Thanks so much.read more

Winston repaired my beloved printer promptly, skillfully, and at a very reasonable price. I feel…read morehe also gave me some good advice about repair vs. replacement. I am a raving fan.

Found this business from a Yelp search. My computer hinge came apart. Winstonn communicated well,…read morevia text & call. And was flexible with me to be able to meet at his house & drop off my laptop. The issue was the left side hinge that someone came undone. He left me know he needed to order some screws and the updated price. Once he had the hinge "fixed" he didn't like the way the laptop screen now "stuck out". So he brought a new screen/backing for my laptop. Since he was not personally happy with the way it looked, he offered to buy me a new/used latop. I never saw it with the "poked out" screen but I would have rather kept my laptop. He said he would take some time and research for laptops of my specified specs. So, I said okay. Please let me know what you find before making any purchases. A few days later he calls and tell me that he opened up my laptop, saw water damage, and now miraculousy my laptop NO LONGER WORKS. The screen does not appear - even with external monitors, just black. This was very disappointing and frustrating. Laptop worked fine before I dropped it off, with the exception of the hinge that came undone. Not sure why he didn't check everything (atleast turning it on/off) in the beginning. I even asked if he wanted the power charging cord when I dropped off the laptop. Still dont understand why he would offer a new laptop and then a few days later say my laptop doesnt work and he's not going to replace my laptop. I paid $170 for the service & to get my laptop back, that is NO LONGER works now. Ultimately, I had to purchase a new laptop. I personally would not recommend Added for owners comment : I would not drive nearly an hour back and forth and pay to get the hinge fixed on a broken laptop.. Please, let's be serious here. laptop worked perfectly fine before and when I dropped it off to you. I even sent you pics during our texting. And I offered to leave my charging cord so you could keep it charged etc. as needed. Also, I am not a "computer tech" why didn't/don't you ask questions before anyone drops equipment off to you to make sure you are not wasting yours or anyone's time? I am not being dishonest here or with my review- and I greatly don't appreciate you calling me a liar. Think my review is still fair and told you in person I was disappointed in your service. I waiting patiently for the fix, which you already ordered both parts - and then you asked me WEEKS after the purchase of parts & from when I dropped it off, you asked about water damage for which I said yes- water may have gotten into like two years ago - however it still worked fine for an almost 4 year old computer, so why would I think to mention that? Also, if there was water damage and the laptop was inoperable I would have gotten a new laptop years ago and not went to you to fix a hinge. Perhaps ask questions of customers and their equipment before you take on their project and for you to educate them, for all parties to agree or decline for you to take on their project upfront? That would be a recommendation for my honest, fair review here There is nothing more to say here, I don't generally go back and forth with people but you're trying to defame my character and I don't appreciate that. We will leave my review at this, You seem to have pretty good reviews so ppl can base their desire to use your service on those . I just didn't have a good experience. Good day

Al was very helpful with figuring out why my computer kept crashing. Would definitely be going to…read morehim in the future if I have any more computer problems.

Al from CyberTeam visited our home to deal with a scanner problem related to the upgrade to Windows…read more11. Scanner would not connect to PC. Fixed it beautifully. Totally competent. Computer is essential to our music studio and now have a resource for any future difficulty. Essential service provided excellently. Many thanks

Called Brian after seeing reviews on yelp about a battery fro my daughters macbook pro…read more He ordered the battery. Arrived a few days later and I drove 10 miles to go there and have it installed at a total cost of about half or less than what the apple store and few other guys quoted me. Less than an hour later it was done and he also gave me my old battery back. To me that is building trust. I def recommend him in a world where trust and honesty has become a very rare commodity. Thanks Brian!

Called Brian and got a response back within hours. Brian was honest and told me there was nothing…read morehe could do to fix my broken TV. I appreciate that he could have made me drag my giant TV into the shop, charged me to look at it, and then told me no. So thank you for being honest sir and you deserve to be known for that!

Printers & cameras would not work after Verizon & iPhone did an upgrade. I contacted this company,…read moreand they responded quickly. They conducted a home visit, and the two men who showed up were very knowledgeable, professional, and courteous. They fixed the printers, climbed the ladder to fix the camera, and updated the computers. I trusted them in my home and have since hired them for other computer software issues.

Work Order 1051 I'm…read morestarting this review on Saturday, March 1, 2025 at 3:11 PM. I just picked up my MacBook 12 minutes ago, having paid $50 cash for nothing. On January 8, 2025, I left my computer at this computer repair shop, expecting them to fix my broken screen. The lines below are copied from my phone records. I asked for my computer back, only to get the run-around (You're in the hospital? That's unfortunate, but I want my computer back.): 01/16/2025 03:35 PM (301) 906-5161 to Bethesda/MD 2 Min 01/17/2025 05:29 PM (301) 906-5161 to Waldorf/MD 1 Min 02/06/2025 01:11 PM (301) 906-5161 to Bethesda/MD 2 Min 02/27/2025 03:40 PM (301) 906-5161 to Bethesda/MD 2 Min I visited the store 5 additional times, on dates that I didn't document. I asked a lady (twice), and a young man for my computer back, and twice more when they were unexpectedly closed. If you're going to insist on CASH (or Zelle) and demand a $50 diagnostic fee, AT LEAST GIVE MY COMPUTER BACK. There's a saying: "Fast, Cheap, or Good...pick two." I thought I was paying for "Cheap and Good". What I ended up paying $50 for - was the experience of begging for my computer back for 52 days.

I cannot say enough good things about my experiences with this company. They have helped me with…read moreall of my IT headaches and fears. Mr. Knight has taken the time to ask me what I'm looking for and what I need (instead of telling me what I'm supposed to want and need). He presents options and the pros and cons of each AND he deserves a halo for the way he patiently explains things to me in a way I understand which I know is hard to do! They are professional, on time and trustworthy.

Last minute complications with my laptop and I.T. Just Works was very timely efficient, extremely…read moreresponsive, and had the best value! I highly recommend I.T Just Works for your needs!