Kaiser patient being referred offsite is a bit nerve racking. Found out during initial call from staff that a Kaiser Dr would be performing the procedure, put my mind at ease. The night before they asked if they could reschedule to an earlier time, which was nice. Everyone from the front desk, nurses, assistants, anesthesiologist and Dr., were professional, explained multiple times and made sure I was comfortable. I expected to be there longer, and was pleasantly surprised I was done within 2 1/2 hours. All paperwork and calls received I was reminded I could be there between 2-4 hours. Most reviews complaints I see mention time. People need to remember this is considered a surgical procedure and each patients time is estimated and may be extended due to unexpected finding once the procedure starts. Which can push another patients time behind. I'd rather staff run late , because they were through during the procedure than rush to keep on a time schedule. read more

The staff at Ace Endoscopy Surgery Center were very professional, yet compassionate as I was very nervous about procedure. They explained procedure, what to expect in laymen's terms. My appointment was scheduled for 7:00. We were out the door by 9:00am. Everyone from front desk, to person that accompanies you outside to ensure you can safely ambulate from facility. Should my physician in the future determines need to undergo procedure again, I know where to go with the assurance of quality care. read more

Have a colonoscopy and they did a very good job they showed a lot of care and everyone was very nice .

I figure this appointment, my first colonoscopy would be as horrible experience as going to the gynecologist but surprisingly it wasn't bad at all. It was actually pleasant. The nurses were so kind and efficient, especially Ruben I think his name was. All good things about this place and there employees. Thank you for making a nerve racking experience nice and easy. read more

Very pleased to have the Colonoscopy today at the Ace Endoscopy Surgery. The front desk and all the staff doctors very professional. The process very fast and the place very clean I would recommend this place. Thank you so much read more

Very professional staff. They were very organized each person I met was polite and professional. They explained every step of my procedure. I was in and out quickly. Very pleased with the care I received. A positive experience read more

There was a problem with my billing and the receptionist that checked me in helped me resolve it and I was able to keep my appointment. She went over and beyond to help me and the staff it self was very welcoming and thorough in walking me through the process of what to expect they were a great bunch of people thank you for making my first experience a good one. read more

Great service. My first time getting a colonoscopy the staff made me feel very comfortable. Very professional staff and friendly.

As a Kaiser patient I didn't know what to expect, but I was pleasantly surprised by the professionalism that was exhibited today from the front office to the recovery nurse. A colonoscopy is not something to look forward to to but it was a good experience. Definitely 2 thumbs up read more

From the front office to the back the employees were awesome! My nurse Freddy was patient and kind, Dr. Patel was sweet and very thorough and explained the procedure! My Anesthesiologist, Dr. Lee was very caring and within a few minutes I felt I could trust him and not worry because this was my first colonoscopy procedure! I felt comfortable and did not feel like just a number; they all really cared for your welfare so don't worry, you will definitely be cared for right to the end. Thank you Rialto Team!!! read more

Staff is EXTREMELY rude. Nurses have a hard time establishing an IV on very prominent veins in the AC area. Run like an assembly line, no one cares about you, you're just another name on a paper and body on the table. Appropriate medical knowledge seems scarce with the office staff. Joslyn will try her best to belittle you with her snarky comments and tone before proceeding to get upset and hang up on you once you make her feel incompetent. (In my opinion she should know what bile is.) From someone who works in the medical field, I 100% do not recommend this establishment. Proceed at your own risk. read more

After being in the emergency room the doctor ordered me a colonoscopy,I received a referral from Kaiser and my surprise was going off site of Kaiser to have my procedure done. Of course I was hesitant with the idea to be in a different place since I always go to Kaiser permanente, when I called to schedule my appt the person on the phone was very professional and efficient in accommodating my appointment on my day off from work she also explained to me my procedure will be performed by a Kaiser Doctor, once I heard that my fears we're gone. The day of my procedure I checked in and the staff were professional,caring and organized,my procedure went smoothly and I recovered well without complications. I highly recommend using this facility for future procedures. read more

I've called 3x for my medicine and I still don't have it after 12 days of calling. I'm sick and not interested in fucking around anymore. Very unprofessional! read more

Wow am I relieved and pleasantly surprised. When Kaiser told me I was going off site for a routine colonoscopy I was a hesitant. I've always had them at Kaiser Fontana. Easy parking then follow the signs to the entrance. The waiting room is dark, uninviting and needs updating. May I suggest that you offer another TV option? The receptionists are efficient and nice enough. Once I was walked back my fears were alleviated! It was bright and clean with a very efficient and professional staff. The doctors, nurses and techs were incredible and comforting. In and out in about 90 minutes. Don't hesitate to come here. read more

They triple book for doctors. I had a 7:00 am appointment and 1.5 hours later still sitting here. They asked me to come in earlier because they had a cancellation read more

Just had a colonoscopy today, went in at 8am and came out at 945am, the staff were professional and polite. Each one greeted politely and introduced themselves, from the nurses to the anesthesiologist to the doctor who performed the procedure. Each one explained what they were doing and what to expect before and after the procedure and asked if I had any questions each time. The prep room and procedure rooms were clean and they were efficient in getting patient in and out of the procedure rooms on time. (20mins or so). I recovered nicely compared to other times I have been under anesthesia. That made me very happy. My only complaint is the waiting room needs to be a bit bigger. read more

From start to finish the whole experience was perfect. Ruben and both Denise's were amazing. My doctor, Dr. Kawaych was through and respectful. read more

Horrible service. I've been waiting for over an hour to be seen, and I am leaving the office to find another doctor!! Also, they charged me a fee for using a credit card. I've never been charged a fee at a doctor's office for paying my co-payment! They are greedy, and their service do not back it up!! Find someone else; you will regret coming here!! Believe me!! read more

I had a colonoscopy here today. The location is in a strip mall which kind of made me nervous at first. However, the minute you get into the back prep area every single person was absolutely professional, kind and knowledgeable. They asked me several times if I was comfortable or if I had any questions etc.. I would totally go there again. I am a Kaiser patient and this is the place they sent me to. Don't judge a book by its cover. Great place, Great staff, Great care. Thank you. read more

I brought my father about 1 month ago and the staff was amazing they even called him 1 week after to see how he was doing love this place !!

Kaiser patient, first time getting colonoscopy. Nurses were great. LVN started my IV and got it on the first stick. Anesthesiologist was very nice as well Kaiser MD did a great job. Procedure went well. The process from start to finish went well. read more

efficient and quick and easy. Nurses were the best and very friendly, respectful and courteous. Everyone was was professional. Not bad at all. thank you!. read more

Had an appointment here today and they called me two hours before my appointment. I went in and then waited nearly four hours to be seen. The front ladies had forgotten to collect my paperwork and I am wondering if that's why I ended up waiting so long. Can't imagine why they'd call me in to be seen earlier and then I get seen two hours AFTER my appointment. Other than that, the doctors were super nice. Nurses were nice as well. Main problem was how they called me in early to sit in the waiting room for HOURS. read more

this facility was very clean very professional. they kept me posted with my appointment everything I needed to do very informational. These people are professional. read more

Great location: plenty for your driver to do nearby while they wait. Staff is friendly and efficient. All areas were spotless. Patients treated with respect and compassion. read more

100% Gratitude for the professional teamwork throughout my appointment at ACE from the check in through my discharge. The office staff prior to my appointment was excellent as well. They were patient and very knowledgeable of their purpose. Thank you all for your service and support. GOD bless. read more

Thank you very much, staff is very effecient & they know what too do in their job, I would pay them very well, they make all the differance. Tnx again. read more

Had my first ever colonoscopy here and I was so pleased how everything went. I felt very cared for and all of my questions were answered. The doctor and staff were very kind and knowledgeable and I was in and out of the facility in a little over an hour. Would highly recommend. read more

Stuffs was great ,care for the patient, friendly. I recommend this location for all you procedures. Thank you everyone, Job well done.

My overall experience at Ace Endoscopy was good! Wonderful Staff, Doctors and Anesthesiologist! Great job!

This is the worst place to schedule an appointment since they overbook. My appointment was scheduled for 11 am and now I have to wait 2-4 hours since they have four patients ahead of me. I'm already did the prep the day before And going on a 13 hour fast that I'm too invested to just walk away. Horrible customer service and lack of professionalism. I highly encourage to go somewhere else. Hungry and now stuck waiting for my turn! read more

The wait time to be seen is horrible, I don't belive they know what HIPPA is and for them practicing social distancing they have thier little break room full beyond limits. read more

Very good experience for this kind of an appointment. Everyone was very friendly and professional. I had to wait for about an hour but everything else was perfect and proceeded quickly and was out and on my way home in less then 2.5 hours. read more

Had my colonoscopy done there yesterday and I give them 5 stars. The staff and doctors were excellent very professional. I highly recommend them for your procedure read more

It is honestly baffling that Kaiser would outsource their colonoscopies to some start up Mickey Mouse company like this one. STAY AWAY AT ALL COSTS!!! I'm seriously doubting their legitimacy as a company seeing that they use Gmail for their email. Anyways Kaiser scheduled me for an appointment here a month in advance. I was contacted by ACE 3 times. Twice in the beginning when I was scheduled, a phone call and email, neither of witch mentioned anything about COVID testing. And today when they first mentioned I had to get tested for covid 3 days in advance when my appointment is 2 days away. They couldn't even schedule me a covid test to keep my appointment. I will be vehemently urging Kaiser to cancel their contract with ACE before somebody gets seriously injured or dies from their incompetence. read more

I had my very first colonoscopy here today. I was extremely happy and pleased by the way I was treated. Everyone on staff was very nice, helpful and reassuring. They made me feel more at ease and comfortable, as I had a lot of anxiety. Everyone on staff was very professional and very caring. Everything went well and I give them an outstanding five star review!! I would highly recommend this surgical center, without hesitation! read more

I had a good experience when I had my colonoscopy. The nurses were very nice and the one who gave me the I. V. Freddy was absolutely wonderful. I was really nervous about getting the needle but Freddy calmed me down with his kindness and understanding. I noticed he was the one being asked to give other patients the I. V. And that's understandable because he was really great. Really everyone from the front desk to the nurses and the doctor were wonderful. read more

The service was fine and I felt well cared for. The wait, however, was long and the waiting room is small. Do bring a book - I was called in 90 minutes after my appointment time and others waited just as long. I do have Kaiser but I don't know if that affected my wait time. I left my watch behind and the nurse found it and turned it into the front desk so I was able to get it back. read more

Everyone was professional and yet friendly. Made me feel quite at ease. They also were very helpful and knowledgeable when I had questions. Thank you read more

The procedure itself was fine, no issues. But I am going to warn everybody to verify with their insurance company what they should be paying at the time of service. It's now five months after my procedure, and I'm just now finding out I shouldn't have paid as much as I paid. In fact I shouldn't of paid anything. The only reason I found out was because I started getting billed for anesthesia. It's not like Ace contacted me to let me know they got double paid, Kaiser member services actually told me I was due a refund. I understand processing times, but when you look at the time frames of when they received their money from the insurance company, it's very suspect. I get a refund check in the mail, and it's not even for the full amount (one hundred dollars short to be exact). When you're on my end of the stick, it's very difficult getting through to these people or getting callbacks. So just beware, it's unfortunate integrity doesn't exist anymore. Fast forward another 2 months I finally got my 100$, but only after receiving a bill for 100$ and having to call 2 more times to get it corrected. read more