I love this store. They are small but they have a great selection and employees are always willing to help. Their electrical supplies are rather expensive - go to Lowes for those - but everything else seems right on par. They even have free coffee which is better than Ziggie's. If I need supplies or part, Ace is my first choice - then Lowes. read more

I've never been in a hardware store where you can just stand in an aisle and wait for someone to come up and help you, unless it's the main aisle. I find the people at Longmont Ace to be consistently helpful and not only that, they know what they are talking about or will get someone who does. I just made a phone call, was connected to the right person right away, and got the answer I needed so I didn't have to waste a trip. Generally, it's easier to get help at Longmont Ace than either of the Big Box stores, although there are some really good people there too. At the Big Boxes I don't even look for a sales person any more. I go up to the front and have someone paged, if I run into someone before I get to the front, great!! Getting a phone answered in the right department at the Big Boxes seems to be impossible. read more

I am reading thru the comments here and jist have to say that I was in the Longmont Ace Hardware waiting for help while this Steve person badgered and berated the clerk who was trying to assist this man who was angry that he would not be leaving with the lawnmower he wanted as the store had sold put of inventory. This guy was the one with the tone and was rude, not the clerk. The clerk offered to order it have it there the following Tuesday and he was willing to call other stores. This customer made those around him feel very uncomfortable. He was the one rsising his voice and speaking in grossly sarcastic tones. There was sense of relief when he stomped off like a 2year old throwing a fit. In fact, the next customer in line broke the tension by saying with a laugh, "Well, now I'd like you to pull.something out of your @ss for me too." This store is always clean, stocked, and fun to shop because they have a huge inventory. There are some customers who really should shop online and refrain from inflicting their bad moods on others. read more

sounds like somebody is an employee of Mcguckin in Boulder!! To put it simply - this Ace is a great place, employees are friendly and easy to find - those little radio headsets are kind of cool actually, ask one person, they dont know they ask the rest of them. THE main reason I shop there is due the assortment of screws, bolts, fasteners, etc. that they have. Everything from Grade 8 to stainless steel and by the box or by the piece!! Other items in the store are higher priced, but VERY comparable to other ACE stores, or Mcguckin for that matter. read more

I've been shopping at Garden Acres Ace for a long time. I love that place! The service is always very good - I've never run into any of the problems James has had - staff either know the answer to my question but if they don't, they call for the right person. I'd much rather have someone honestly anwer "Idon't know, let me get someone else to hlep you", than try to BS their way into a made up answer, which would easily buffalo me because I don't know anything about hardware! Also - the kitchen section is amazing! I love that I can get plumbing supplies, cleaning products and cute kitchen doodads all in one place. Also love the summer garden supplies. Valerie L. read more

Family-owned and customer service is usually quite good. Since the remodel the marketing has gotten relentless in my opinion, but I can get in and out quickly when I need to. They need to fill out the drawers in the hardware selection, especially the metrics. read more

This is just the greatest Ace Hardware. Every time I go in there with a question, they have an answer for me. Yesterday, I took my hand vacuum in to see if the cord could be repaired (where my dog had chewed through it). They told me the cord couldn't be spliced back together but they could put a new plug on it and then I could use it with an extension cord. They did that, and I ended up being charged $2.69 for the plug!! These guys are rock stars! read more

I have been in this Ace many times over the years we've been in Longmont and have never experienced bad service. The postal service workers have bent overboard to help me and are some of the kindest people out there. Last week my husband and I went into buy a new barbeque and one of the workers admitted she wasn't really up to date on barbeques but immediately found us someone who us. We decided on the grill, and paperwork was done and we checked out all in about 10 minutes. The grill was delivered assembled for free, and they took our old one. I will go back! read more

I stopped shopping here after multiple negative experiences. The latest instance I went there in hopes of buying a new lawn mower they had in their weekly ad, which I soon found out was unavailable from a particularly rude employee who was highly bothered by me asking him for help. He was rather grouchy and seemed like he hated his job. I asked about the lawn mower and he said with a rude attitude and tone that "every Ace is individually owned" and there was no way he could check if another store had the mower I was looking for!!?? I proceeded to walk out then and there, to never return. This Ace is full of rude employees that could care less. I called and spoke with the manager and she didn't seem to care after I told her about this and that I will not be shopping there again. She barely offered an apology. I'll be going to Lowe's and Home Depot, etc. from now on. Don't shop here unless you're a senior citizen. They kiss their asses and ignore other people! read more

This little hardware store packs a punch! it seems small from the outside but when you take a walk through it, you quickly realize that they have a little bit of everything here. They have a pretty extensive hardware section, a post office, garden supplies, as well as a nice selection of kitchenware. The only thing they are missing is lumber! read more

It's rare that a week or two go by without a visit to the Longmont Ace Hardware. I frequently get help from the employees. I am almost always greeted at the door and have probably never managed to get in and out without at least two employees offering to help or being generally friendly. I also really appreciate the convenience of their post office and the fact that it's always easy to park. read more

I always try to shop here first, both because it is locally owned and because the store is so much more accessible than the big box home improvement places. Every employee I've encountered has been more that willing to help me, even when all I know is that I need a replacement "thingamajig". read more

We went there over the weekend and once again had a pleasant experience I was having trouble remembering what style of replacement part I needed and they helped me find the right one. read more

I have been very satisfied with the service I have received at this store over the years. I find the employees to be quite helpful. Yes, some are better than others just because of the nature of human beings - we are all different. My opinion is that the management does their best to promote positive, friendly, and helpful service in the store. read more

I've been to this Ace Hardware store several times over the past few years and have had a positive experience each time. They have had all the items I've needed for many different home and garden projects, and the staff members have been helpful when I've had questions. read more

I have to say that it has been quite a long time since I have been excitedly impressed by a hardware store. It is even longer that I would ever have expected to say that it's on my list of places to take my mom when she comes to visit from out of state! This is more than a hardware store, it's a home store! I was so pleasantly surprised at all the amazing thing they have to offer! It's so nice to have an option outside of the big warehouse stores. read more

I always find what I am looking for. Centrally located. Excellent customer service. What more do you want for a hardware store?

Trying to take the emotion out of this review as I am quite upset. Ace did a custom paint color for me 15 years ago that I used in an intricate pattern on textured walls. In 2016 I took the old paint can into the store with the formula on the paint lid. Since Ace no longer carried the same paint/pigments, the Ace employee used paint that had dripped on the label to re-create the color. The color did NOT match with the new paint/pigments. A few months later I went back into the store and was told by another employee that my only option now was to 'cut' a piece out of my wall to get a match. I was very hesitant. Finally today I cut a piece out of my wall and took it to Ace. My intent was to take the 2nd gallon back in to the store thinking that Ace would do a color correction. To my dismay, they told me that they no longer carry the paint brand, Royal, that the 2nd gallon was created from. (This was just 2 years later). Also, the employee said that Ace equipment does not allow them to do a color correction. This is computerized equipment and other stores in town can do color corrections with their software, why can't Ace? Seems a bit suspect to me. At any rate, I ended up paying for another entire gallon of paint that may or may not match. The employee stated repeatedly that they could not guarantee a match. And I stated repeatedly that I did NOT want to repaint the entire intricate pattern again. The manager (AJ) so graciously (I am being very sarcastic here) gave me $5 off the now 3rd gallon of paint. So now I have paid nearly $75 for 2 gallons of paint for a few minor touch ups. I will NEVER buy paint at Ace Hardware again. I would like to support my local stores but do businesses ever wonder why more and more of us don't shop locally often? It's the true lack of customer service. I'm not saying you can do this with paint but I will likely go to McGuckins now since I work in Boulder and they have a much larger selection than my local Ace Hardware. For paint go to Sherwin Williams, Diamond Vogel, or Benjamin Moore. There are other options. read more

I have visited this Ace Hardware many, many times in the years I have lived in Longmont. I would definitely recommend them to friends and family. I have always received good service, and cheerful help. With the expansion, there is always something fun to find in the store other than nuts and bolts. It is worth your time to stop in and see what I see! read more

I'm in Ace all the time, their help is good. There's people to help you. It's very local. And they stay on top of what is coming up seasonally. I like their seed selection and plants.Some people just like to complain. read more

You'll never struggle to find a sales associate! These people understand sales and service. They are there to help you solve problems and half the time when they send you to an isle, there is an associate there to guide you to exactly what you asked for, via their headsets. They often have sales that are well below The L or HD prices. Support your local small business!! read more

My husband and I recently moved to the Longmont area and bought our first home. Without this Ace Hardware, I don't know what we would do. We moved from a much smaller town outside of Colorado that did have a locally owned an operated Ace Hardware, but it wasn't even a third of the size of this impressive store. The housewares section is to DIE for, I could spend hours looking at each and every gadget they carry. Besides that they are a hardware store first and foremost and they shine just as bright in those areas. Over the past week I have been spending a lot of time picking up the essentials for all of our home repairs, from paint, to shelving, to lawn and garden. I have not once walked in this store without someone giving me a smile or asking if I need help. I have come in with questions a plenty and the folks here have answered them all. Also food for thought, the paint department is amazing! Seriously this is the place for paint, they were able to match my old paint samples to the t! Thank you Ace Team! You're awesome! read more