Been going to this store for 20 years, always friendly people and willing to help. Usually have…read morewhat I need if not they go out of there way to order or suggest other places to acquire.

I've been shopping here for years as they're centrally located to our neighborhood. I've spent…read morethousands of dollars in this establishment. I came in to get a quart of paint to do some repairs and was told, "If it doesn't match, come back and we'll make it right." Well, it didn't match, and when I came back - and stood around waiting for at least 15 minutes - was met with an eat-shit attitude and "well I can't be giving away cans of paint." That's an understandable position, but if that's the stores position on returns, then what you *shouldn't* do is send customers out of the door with a "come back and we'll make it right." I've always had a good experience here with the staff. Hell I've known them on a first name basis for years now. Won't be giving them my business anymore.

"You know why I like tools? Because they fix things--you tear down a motor, see the problem, it's…read moreright there--boom; it's fixed. I wish I could fix things between us that easily." -- Tim Taylor, Home Improvement, Season 1: Nothing More Than Feelings - I like Franks! The staff is very helpful. They have most of the home repair things we need here at the beach. It's good.

These folks are just fabulous! That's all I can say. Very helpful, and seems to have almost…read moreeverything I ever need back in the corner on Logan lane! Good work.

Stuck in storm door purgatory. Four months. Still not fixed…read more In November 2025, I bought a storm door from Lowe's and paid extra for professional installation. The install was done in early December. The installer drilled the bottom-lock shock into the wrong place -- multiple times -- leaving a cluster of holes and splintered damage in my painted wood door frame. Not small screw holes. Not normal wear. Repeated mis-drilling into finished exterior trim. And guess what, it's still not right. I'll have the same cluster on the other side when they mount the shock correctly. Lowe's has agreed to replace the storm door. But when it comes to the damaged door frame? Their solution is to smear wood filler into a dozen holes and paint over it. This is finish-grade, painted trim that matches the exterior of my home. Wood filler is not a restoration. It will not match the wood grain. It will not look original. It will always show. And there is additional damage beyond just the holes. For nearly four months I've been told this issue has been "upchanneled." No real updates. No one coming back out to properly evaluate the damage. No accountability for the subcontractor who caused it. It honestly feels like they're trying to wait me out so I'll accept a cheap cosmetic patch instead of a proper repair. If you're considering paying Lowe's for installation services, understand that if something goes wrong, you may be stuck in escalation limbo while your home sits damaged. This should have been handled immediately. Instead, it's been dragged out for months

Duby was very kind and helpful. Great customer service. He helped us find what we needed. The…read moreselection was great! We value kind people . We found everything we needed. Cherri was kind and helpful also!

$7.27 to have one mailbox key made is WILD!!! I was shocked! Friendly service though.read more

They should have everything I need and I do not have to drive down the highway. I have even started…read morebuying my clothes that I wear to the beach from my local hardware store.

Staff helpful everytime you come in .! They make good…read moresuggestions for what you need ..

Excellent customer service! Bought my husband a new electric self propelled lawnmower with assembly…read moreand delivery. Went to start it up for the first time and it wouldn't start. I called the store on Sunday morning and they brought me a new one the same day! When they delivered it, they even made sure it was up and running before they left! I feel this was better service than I ever would've received from any of the big box stores in the area.

Depends on the day, the weather, whatever...but service can be inconsistent. Associates are…read moregenerally very friendly, but sometimes have an "edge" to their voice - perhaps when they're understaffed or overworked or overwhelmed by the immense inventory and are expected to know where just about everything is located. (Good training program, but a lot is expected from employees.) My biggest "gripe" is the inconsistency in the flag-waving owner or corporate-local "Military Discount" policy. Many stores offer this only to active service vets. Some on holidays only. Others say retired vets are eligible. Still others say just for "some" vets....and in my case, my VA ID did not list my branch of service ... but it was issued by and is honored by the VA wherever I go....but not at HD. One Cashier said, it "has to say disabled." What? Inconsistency at best.

I go to Home Depot a lot. This one is full of employees, which is great, but most of them are not…read morehelpful and not friendly. I was surprised by an interaction that I witnessed where a customer asked a question of an employee and the employee was rude and dismissive. When I went to check out, it's only self checkout (see above on the staffing) and with a full cart ($300) of small stuff It is a lot to do. I didn't know I had a job at Home Depot as a checker. Maybe Home Depot should discount self check out if they won't pay people to help.

Ace Hardware on 11176 Emerald Coast Parkway in Destin, Florida truly went above and beyond for us…read more While hosting a large religious retreat at the Hotel Effie, we had several last-minute hardware and supply needs, and Justin was absolutely amazing. He made sure we got every item we needed quickly and efficiently, and even arranged delivery directly to the hotel, which was a tremendous help during such a busy event. Although Ace is a well-known national brand, Justin and his team make the experience feel incredibly personal. They approached every challenge with professionalism, urgency, and genuine care -- solving one problem at a time and making us feel like a top priority throughout. Exceptional customer service, reliability, and a personal touch that is hard to find these days. Highly recommend Justin and the entire team at this Ace Hardware location!

Great location for just about anything needed while away camping. Early to late hours a plus!!read more

Always some to help and they know stuff also. Never been disappointed. I think you will find the…read moresame

Halls is a great hardware store. They have repeatedly had critical parts I needed when doing a…read moreproject that the big box stores don't carry. A few examples are SS wing nuts that hold my hurricane shutters closed, a 50 amp single pole breaker, sand bags, and they gave great variety in quality bird feeders. The garden center has been great at helping me get the right products to kill weeds.

love this place. Well organized, great customer service, has a lot of items that anyone can use. I…read morehighly recommend this place

From the owner: HBM sells power tools,lawn mowers, generators, pressure washers, blowers, grills, water heaters,…read morevacuums, garden supplies, painting supplies, plumbing supplies and much more.

Not just Pensacola's oldest business, but Florida's oldest business since 1851! It's is not just a…read morehardware store, but it does sell to commercial customers & regular customers alike. And while you can find all your hardware needs, it also has a plethora of specialized gifts, cooking & grill ware. It's definitely worth a look see. They have a small private parking lot. Be advised they close early on Saturday & are closed Sunday.

Very unhelpful and odd store set up. I found this store EXTREMELY expensive. A small bag of bird…read moreseed is 20.00. They cater to the richer pcola and seem a bit obnoxious. Super disappointed in how we were treated and felt uncomfortable in their store. Just a bad experience. We bought two items but will not return.