Stuck in storm door purgatory. Four months. Still not fixed…read more In November 2025, I bought a storm door from Lowe's and paid extra for professional installation. The install was done in early December. The installer drilled the bottom-lock shock into the wrong place -- multiple times -- leaving a cluster of holes and splintered damage in my painted wood door frame. Not small screw holes. Not normal wear. Repeated mis-drilling into finished exterior trim. And guess what, it's still not right. I'll have the same cluster on the other side when they mount the shock correctly. Lowe's has agreed to replace the storm door. But when it comes to the damaged door frame? Their solution is to smear wood filler into a dozen holes and paint over it. This is finish-grade, painted trim that matches the exterior of my home. Wood filler is not a restoration. It will not match the wood grain. It will not look original. It will always show. And there is additional damage beyond just the holes. For nearly four months I've been told this issue has been "upchanneled." No real updates. No one coming back out to properly evaluate the damage. No accountability for the subcontractor who caused it. It honestly feels like they're trying to wait me out so I'll accept a cheap cosmetic patch instead of a proper repair. If you're considering paying Lowe's for installation services, understand that if something goes wrong, you may be stuck in escalation limbo while your home sits damaged. This should have been handled immediately. Instead, it's been dragged out for months

Duby was very kind and helpful. Great customer service. He helped us find what we needed. The…read moreselection was great! We value kind people . We found everything we needed. Cherri was kind and helpful also!

They should have everything I need and I do not have to drive down the highway. I have even started…read morebuying my clothes that I wear to the beach from my local hardware store.

$7.27 to have one mailbox key made is WILD!!! I was shocked! Friendly service though.read more

Staff helpful everytime you come in .! They make good…read moresuggestions for what you need ..

Excellent customer service! Bought my husband a new electric self propelled lawnmower with assembly…read moreand delivery. Went to start it up for the first time and it wouldn't start. I called the store on Sunday morning and they brought me a new one the same day! When they delivered it, they even made sure it was up and running before they left! I feel this was better service than I ever would've received from any of the big box stores in the area.

I go to Home Depot a lot. This one is full of employees, which is great, but most of them are not…read morehelpful and not friendly. I was surprised by an interaction that I witnessed where a customer asked a question of an employee and the employee was rude and dismissive. When I went to check out, it's only self checkout (see above on the staffing) and with a full cart ($300) of small stuff It is a lot to do. I didn't know I had a job at Home Depot as a checker. Maybe Home Depot should discount self check out if they won't pay people to help.

I prefer Lowe's, but I go to Home Depot because they have a wider variety of products. That said…read morethe majority of the staff there are not friendly. I have to tolerate their rudeness due to needs that I have for materials. If Lowe's has the item I'll always drive right past Home Depot to go there. There's a young lady in the appliance department who is extremely rude. Darrel is not rude. He's a great help, but he's not always there. I hope that the general manager can do something to change the culture of this location. I would prefer a more pleasant shopping experience

Ace Hardware on 11176 Emerald Coast Parkway in Destin, Florida truly went above and beyond for us…read more While hosting a large religious retreat at the Hotel Effie, we had several last-minute hardware and supply needs, and Justin was absolutely amazing. He made sure we got every item we needed quickly and efficiently, and even arranged delivery directly to the hotel, which was a tremendous help during such a busy event. Although Ace is a well-known national brand, Justin and his team make the experience feel incredibly personal. They approached every challenge with professionalism, urgency, and genuine care -- solving one problem at a time and making us feel like a top priority throughout. Exceptional customer service, reliability, and a personal touch that is hard to find these days. Highly recommend Justin and the entire team at this Ace Hardware location!

Great location for just about anything needed while away camping. Early to late hours a plus!!read more

This place is a wonderland, a candy store for everybody!!! I love shopping here! They have a wide…read morerange of instock products that no other places have. Weird and wonderful products, attentive and very helpful & knowledge employees too! Nobody does it better! My go-to-store! They treat you like you matter!

I have shopped here many times in the past. I went in yesterday around 2:30pm. I went straight in…read moreto the gift area. There were 2 employees putting out stock. I was the only customer in there at that time. I walked right past them & they never even acknowledged I was there. Until I had to ask one of them for a price on an item on the wall. She had to radio another employee & give the UPC code for a price. I also went out in to the garden area & saw some hanging lantana baskets that did not have a price on them either. I do not like to shop somewhere where the prices are not on the merchandise. I know they have been bought out & it is not like it use to be, where the employees were so friendly & helpful & would acknowledge their customers. Then, I get to the checkout & the guy asked if I had an account. Gave him 2 different phone #'s & nothing! I should have been in their system. It's very discouraging to say the least. They have some nice things but, a bit pricey on some. It may be awhile before I patronize their business again.

love this place. Well organized, great customer service, has a lot of items that anyone can use. I…read morehighly recommend this place

From the owner: HBM sells power tools,lawn mowers, generators, pressure washers, blowers, grills, water heaters,…read morevacuums, garden supplies, painting supplies, plumbing supplies and much more.

Not just Pensacola's oldest business, but Florida's oldest business since 1851! It's is not just a…read morehardware store, but it does sell to commercial customers & regular customers alike. And while you can find all your hardware needs, it also has a plethora of specialized gifts, cooking & grill ware. It's definitely worth a look see. They have a small private parking lot. Be advised they close early on Saturday & are closed Sunday.

Very unhelpful and odd store set up. I found this store EXTREMELY expensive. A small bag of bird…read moreseed is 20.00. They cater to the richer pcola and seem a bit obnoxious. Super disappointed in how we were treated and felt uncomfortable in their store. Just a bad experience. We bought two items but will not return.