Our contractor selected Ace HVAC out of Princeton MN for the installation of an entire system for our new house in Chanhassen. This system includes infloor hot water heat as well as forced air furnace and AC. They were the first contractor there and had complete control for locating all of these systems. What a disaster! In the utility room they located the boiler across the room from the hot water manifiolds so they encircled the entire room with 2" copper tubing to reach the manifolds. No other system, hot water heater, softener, sink can be located near the walls because of the hot copper piping. The gas lines are a tangle of bent copper tubing. They installed a 3 ton AC system in a 4000ft2 while other companies recommend 5 ton. Absolutely the worst planning we have ever encountered for an HVAC system, a total lack of workmanship in the sytem layout and configuration. Please choose a different company for your HVAC project! These people are real hacks! read more

These dudes are fantastic and amazing. They have saved us from the heat and rescued us from the cold. They are great communicators. Very responsive. I will recommend this company to anyone who needs HVAC. I will always call them first. A+ read more

Absolutely terrible service. Where to start, let's start with the rude technician that came out. Never said a word to us. He basically took my hose and sprayed off my air conditioner, he then took my filters and replaced it (I told him I just did a week prior). This last round of "scheduled" cleanings was a disaster. It was too cold the first time and they gave me a new date and time indicating I would be first. As that day approached they had to change it to later by 2 hours. That didn't work because we had a commitment to get someone to the airport and when I told them to forget and asked for half of what I paid because they didn't fulfill their part they said it was only a 2 hour late start time and that the contract runs out on July 1st. This company is the worst as far as customer service and fulfilling their part of the contract. Save your money and go elsewhere. read more

This is a veteran owned business with outstanding customer service! They were super fast and helped the VFW out after hours in a pinch. Our air conditioner went out during business hours on an extremely warm day. They showed up on a moments notice and got us up and running in no time. Can't say enough about the knowledgeable professionalism of this establishment! read more

I gave this one star only because they arrived when they said they would. After diagnosing the problem with my 9-year-old Rudd furnace, the technicians suggested I would need a new motor. I paid the $95 diagnostic fee and was told that they would check to see if they had the motor available and if so, they would be able to replace that day. They said they would definitely get back to me within two hours. I never heard back from them, so I decided to try another business. This other business was able to come out and told me my motor was fine and I only needed to have some contacts cleaned. They were in and out in about 15 minutes and my furnace works beautifully. I was ready to spend a lot of money on a motor that did not need replacing. I called the office the next day to voice my concern. I was hoping to get some of my $95 returned to me because I felt as if they were not being honest about what needed to be done. I was told that the reason they did not get back to me was because they typed in my number wrong. I was also told that the other company just put a band-aid on the problem and I was taking a risk by not replacing the motor. I realize that I don't know a lot about furnaces but I do know that a Rudd furnace that has been well-maintained and is only 9 years old does not normally need a motor replaced. I also just received four proposals from them and three of them proposed that I get my entire furnace replaced. I don't like to leave reviews unless they are positive, but I am hoping this will help people make a decision when looking for furnace repair. read more

Installed 2 mini splits in early July. One never worked and still hasn't been fixed almost 3 months later. Ace has been here multiple times to attempt to fix and is now ignoring us. DO NOT RECOMMEND. read more

Strongly do not recommend. First off I only had contact with this company because they are who my home warranty picked. First issue was the date and time my warranty company said they would come wasn't right. I try to be understanding but Ace didn't call me until mid afternoon to say they weren't coming. Second, the day they did come they gave me a 2 hour time frame and didn't call or show up as indicated. I had to call them after waiting over 2 hours. Then I was told maybe they could get ahold of they guy coming to my house...really maybe you can get ahold of your technician?! They then called me back and told me it would be another hour. Guy finally shows up. Is in my house and out in less then ten minutes. Says they don't know if my warranty will cover it, can't do anything until they hear back from the warranty company. I'm told I have to give them $100 for a deductible and then he leaves. Next I get a call saying the quote for repairs is going to be over $2000 so my warranty company won't cover the repairs and is just going to send me a check for the max covered and I can choose to fix the issue or not...so on the surface this isn't a bad thing about Ace, but it is. They are way overpriced. My regular company did way more work than what this would need for about $350. Last straw was the technician slapped a huge sticker on my boiler with their advertising shit and reminders to change filters...first I didn't give you permission to put that on my boiler, second dumbass it's a boiler, there are no filters to check/change. read more