Here from Cali and returning our midsize suv today Tuesday March 17th a little after 3:30 pm…read more Everything went well but the only thing that really bothered me was that they had a spinning wheel for prizes. I actually won a Starbucks gift card but was told that the person in charge wasn't there to give it to me. I was totally upset. In the future I suggest that there isn't a spinning wheel up unless the prizes can be given.

1 star. If I could give nothing I would. We never even got the car. We never got a capable person…read moreto provide customer service. AVOID AT ALL COSTS. Seriously, save your money and time. Our flight was missed on 4/30, so we called Routes immediately to modify or cancel. Waited 25+ minutes on hold, no answer. Landed in Atlanta on 5/1, tried again to get this resolved. On hold for over 45 minutes. No answer. Tried the website. Dead end. We never touched their car, never stepped foot in their lot, and yet the charge stands. This company has made it effectively impossible to resolve a legitimate dispute.

Clean cars Easy access to pick from your preferred row…read moreEasy in and drop off Nice team Traffic was intense but car was fabulous

After trying so many other rental companies, I finally decided National is the only place I will…read morerent from. I am currently an Emerald Executive member. Being a member I can skip the register, and head straight to my reserved vehicle. Or I can choose a car of my choice in the Executive class section. Nothing in life is better than having options, and National has some of the best options for automobiles I have ever seen. As for the customer service, I received exceptional service from the time of pickup to drop off. I have nothing but good things to say about National. I'll be back again

Super shocked to see such a high number of low star reviews... It's hard to believe that my awesome…read moreexperience was a total outlier. I booked online a few weeks in advance and I was able to check in and find my car with extreme ease. With the ATL airport being so huge, I was worried I would get lost, but I had no problem at all. Dropping my car back off and getting an invoice could not have been smoother. The price was super reasonable and the car was of great quality. The staff I interacted with in person were also friendly as can be. I would totally reserve a car from here again.

Do not book here! Booked an intermediate SUV (Toyota RAV4) for $269 online. At the ATL counter, the…read moreagent was on her phone when we arrived, visibly annoyed to help us, insanely patronizing, and told us our booked vehicle wasn't available. She only showed us upgraded options even though we assured her we only wanted the car we booked - and told us to "just sign it." We picked what looked like the most basic option -- turned out to be a $150 upgrade to a different vehicle class. Also charged $45 for an additional driver policy that was never disclosed at booking because it was a credit card under my name (it was a work trip) and my husband was the main driver. Final charge: $509 vs. the $269 I'd reserved. Called customer service. Twice. Misled by the customer service who said they would probably offer a full refund, but needed by husband to call. Then told that information was wrong. Then was told a supervisor would call back -- never did. Sent a formal email. No response. Understand rental counters run on upsells, but this was misleading, not sales. Would not book here again.

I had a seamless experience with both pick-up and drop/off at the ATL airport last week…read more Enterprise emailed and texted me to prompt me to pre fill out paperwork and check in so I could skip the counter which was fab. Return was very easy with great signage to the rental car return center and staff were prompt. A+++

I talked to Enterprise 4 times about a rental car while my truck was being repaired. I was…read morerepeatedly told they where just around the corner from the repair shop and they would pick me up from the shop (they are 3 minutes away from the repair shop). I called at 3 pm and said I was on my way to the repair shop. I was told someone would meet me at the shop. 27 minutes later my ride showed up. The driver said he had just returned to the store when he was told to pick me up. I told Victor I was not happy I had to wait so long after all my conversations. He rudely denied the time I called and then dismissed any further discussion on the issue. I think Victor was rude and immature on how he chose not to apologize or even discuss my concern. I did not have any issues with Paul who I spoke to a few times. If you don't mind waiting an unreasonable time (not uncommon according to the repair shop) and dealing with a snooty young adult, then this is the place for you. Otherwise, use any other company.

Checking in was easy, which I appreciated because that rental car center can start feeling like…read moregroup project energy real fast. I booked through Amex Travel, so pulling up to Alamo while Enterprise and National are all basically in the same family had me a little confused at first. Busy counter. A lot going on. But the staff was amazing and helped clear it up without making me feel like I was asking dumb questions. Helpful. Patient. Kept it moving. The first car had to get sent back immediately because the window would not roll down. Caught it before leaving, thank God, because nothing ruins a trip faster than discovering a problem after you have already hit the road. I turned right around, swapped into another car, checked everything, and that one was good to go. Not ideal. But at least the fix was easy and nobody made it weird. Return was the best part. Super easy. No drama. No mystery charges. No long goodbye. Just in, out, done. For a rental car situation, that alone feels luxurious. it's giving... one little plot twist but the trip still made it to the final cut.

So I had an accident on January 6th,2026 for which I was five an enterprise rental. There was a…read moreCrack in the windshield when I returned it, was charged for it, but I waited to see of my insurance would pay it. When I realized that they would not, I paid it. Apparently I paid to late because Alamo was impatient, put a dnr on me and failed to take it off. Fast forward to may 8th, I was supposed to pick up a rental in Atlanta and couldn't. Not for a lack of effort, I called Alamo to ask why I couldn't update their system with my driver's license before the trip, was told there was no problem and that it would be done at the counter. Such sloppy business practices. I have rented through them multiple times but already told the wife to slide them to the bottom, even if they have better prices. They need to do better!!

Lucy. That's it. That's the review…read more Okay but for real, we ended up at Avis after a situation with another rental company that I won't even get into. We were done. And Lucy was phenomenal. I mean that. Her customer service was immaculate. She was the main woman at that counter. Running the whole show. And somehow every single person who walked up felt like the only person there. She was fully listening. Actively hearing. Not just nodding actually taking it in and responding to YOU, not just the transaction. That kind of presence is rare. Lucy has it naturally. Avis, whatever you're doing to keep her, keep doing it.

Updated One agent and it's been 30 plus minutes. Only three people here including myself…read more I watched about 15 people run through the other car rentals. Who knows it might be an hour as the one agent hasn't completed a single transaction

After an absolutely terrible experience in the Charlotte airport a few months ago, I was so nervous…read moreto rent a car at the Atlanta airport. I figured, it's much bigger, so the lines will be crazier. However, there was only one person ahead of me once I arrived at Hertz (after the walk to the train to baggage claim and another train to the rental car area). I forget the name of the man who helped me but he was very nice and very helpful. You kind of do everything on the app as you get walked through it, and it couldn't have been easier or quicker. The Hertz website prices are jacked up, so we wound up booking through AutoEurope. Paid $554 for 6 nights of a rental that started in Atlanta and ended in New Orleans. Other places wanted at minimum $720, so this was a steal. Signed up for "Ford Escape or similar" and wound up getting a really nice 2024 Mazda CX-30 (with 30,000 miles on it) with comfortable seats and a big trunk for suitcases. Couldn't have been happier with Hertz at Hartsfield.

This place is HORRID. We have rented here at least ten times, complained to Hertz corporate and it…read morekeeps getting worse. We'll be renting elsewhere from now on. Employees engrossed in conversations, they don't look at you unless you interrupt them discussing their personal (non-work) business. If they see you coming, they will run into the back office and close the door. Then you get to deal with NO ONE, because NO ONE is at the front desk! Three times yesterday we were told to walk to a stall that HAD THE WRONG CAR. THREE TIMES. Walked all the way there, and ALL THE WAY BACK. Lady at desk checkout told me, after the THIRD TIME, "go sit down, you're gonna be here a while". WTH? She then played on her computer and then kept answering personal calls and texting on her personal cell. SURREAL. Where is the manager? It took 45 MORE minutes to finally be given the right car. Drove to the area where they check you and the car out of the facility. Usually the employees are on their cell phones on personal calls, so it takes a long time to get through the lines. YESTERDAY took the cake, however. The light in one lane was green indicating there was an employee, but no one appeared to be in the booth. We slowly drove in as this was our only choice. The fool was HIDING on the floor on his cell phone. He got mad that we "bothered him"! Now they are PAID to HIDE from customers? He told us off good, he was mad as hell at us and LET US KNOW. If Hertz doesn't give a damn, we need to find a new rental car company. Hertz Atlanta Airport doesn't WANT anyone's business, obviously! WHO IS IN CHARGE of this place? Crazy!

Ok, I normally would not go out of my way to write a review for a car rental agency but I have to…read moredo so because our experience was like no other. I've rented many cars for trips and work and stuff like that and at big airports and small airports. I've been ripped off in the past by car rental agencies that even went as far as going to court or I've waited in lines in the middle of the night with sick babies for hours and hours or ridden in the shadiest of car rental shuttles - so I would say I have some experience, and not the good kind. That was not my experience with Enterprise at the Atlanta airport. It was actually AMAZING. First off, before I even left for GA, the night before, enterprise emailed me and told me to check in online so I did still figuring that I'd wait in a forever line. When I landed and got my stuff, I went to the car rental area expecting shuttles. First off, in Atlanta, they don't have shuttles, then have an actual SkyTrain (monorail system) to the car rental area, which is so smart and eliminates sooooo much traffic congestion at such a huge airport. We took that and it took 5 minutes to get there. Once off the skytrain, we walked a few minutes to the garage. I kept expecting to see a desk with a line. There wasn't one. I literally walked up to a guy, showed him my email, and he said "Row 2". So I walked up to a row of cars and picked one. I was like, "What???" That's NEVER happened. The keys were already in the car, and as I drove out of the lot, they scanned me in and I was on my way. Took maybe 10 min tops. The drop off was even easier. The Atlanta airport has a specific area to drop off all rental cars, so we went there, found enterprise, and then pulled up, checked our car in, and then left the key and went and got on the Sky train. It was even easier on the way back. Again ten minutes tops. So this review is for the Atlanta airport as much as it is for enterprise rental car Atlanta. You guys have it down. For a process that has been a literal nightmare every other time I've gone through it so much so that I usually just add 1.5-4 more hours in my mind to my travel time, this was so smooth, easy, and efficient. I wish other airports would take notice and run theirs like Atlanta. Tip: always always always take pics of your rental car when you get it before you get out of the lot and after when you return it before you leave it. I've had a rental car agency totally scam me (went to court) and I didn't have pics and it was a totally awful experience. I got my money back but it wasn't easy and caused a lot of problems. So you better believe I have photos or every car in my phone and keep them there for months just in case so this doesn't happen!

We had a mishap with another Enterprise in Florida and needed to get another car. Steve was so…read morehelpful and got us a new car that could fit our belongings. Did I mention that he was on crutches and went above and beyond to help us? Great service. They got us out of a sticky situation.

Made reservation, got there, told car wouldn't be ready for 90 min. While registering, the agent…read moretold me agreeing to the fuel option meant I would only be charged if they had to fuel my car. I asked twice, she reiterated. I brought the car back with a full tank (I filled it up at a gas station near the airport) and they still charged me. I called the phone number and they had an automated response. I couldn't talk to a person. I followed the instructions on the automated recording but haven't heard back. The whole business feels like a scam. I guess you get what you pay for. Never again, to any Thrifty. It gets 2 stars instead of 1 because I didn't have to wait 90 minutes for a car.

Don't bother. I booked through Expedia.com to pick up the vehicle at their 500 Thornton Rd, Lithia…read moreSprings, Ga location. There is no Thrifty Car Rental office to be found at this location. Address and phone number direct you to a Hertz office location. Spoke with Hertz and was told that Thrifty routinely does this in an attempt to create an "off airport" presence. No office, no vehicle, and no options were offered by customer service other than to drive 15 miles out of the way to their next closest location. So much for customer service. Their inadequacies resulted in loss of time and money. I will not use Thrifty in the future. Very disappointing.