I've been using North Bay Shuttle since they were referred to me several years ago and am now…read moretotally spoiled by their outstanding service. I use them for both business and personal travel logistics exclusively. They have never missed an appointment and have gone out of their way to accommodate me when I've encountered travel disruptions such as delayed flights. During the bad winter storms of February 2025, I even changed airports for my return flight because SFO was shut down ... and they were there to pick me up in Oakland at the new time. That kind of flexibility and service is rare ... and one reason I'll never go back to the express buses. John A.

I don't usually write reviews, but given my excellent experience with North Bay Shuttle I couldn't…read moreresist! We've been using their service for years to get to and from the airport from Sonoma County. They are 100% reliable - an important feature for catching a plane! The drivers are excellent - personable, safe and helpful. I highly recommend their service.

Great guy had a great talk Got picked up from Chevron at…read moreCollin town fast reliable recommend

I needed a last minute wheelchair transportation service and Beeb came to the rescue! I couldn't…read morefind any other company that had availability. Not only did they have availability but they also even recommended me trying a different company that may be able to offer cheaper rates - I was very impressed by this ethic! A group of us really wanted to take a dear friend out to a restaurant that had recently become wheelchair bound. She hadn't been out of her assisted living facility for months! When it came time to celebrate her 82nd birthday, we began researching transportation options. Sonoma County Airport Taxi did a wonderful job! I booked the day before. Beeb was early to pick-up, got the group to the restaurant for the reservation on time and returned everyone back exactly as planned! He was very professional and texted me before and after the event, as I was just the one that arranged the service. My friends said he was very pleasant and professional. It's so nice to know this service exists for future excursions! Thanks, Beeb, for really making this a night to remember for my friends!

John is soo amazing! Took care of our whole bachelorette group!…read more The limousine bus is super comfy and clean! The AC is great. He had water and ice ready for us. When we needed more stuff during our day, he would go pick it up for us! When we needed a photographer, he was there! Honestly, the best service ever! Thank you John!!

Used for senior prom, 9 teenagers. Annie was friendly and knowledgeable at scheduling, paperwork…read morecame through as told, answered all my questions and concerns. Wonderful customer service! Lisa, the driver was prompt and on time, took the kids to their requested food places, very easy going. Will definitely use this company again in the future!

Raphael goes above and beyond for customers and their events. I have recently used them a few weeks…read moreago for a shuttle to top golf and back, and everyone had a great time. Motor coaches, mini busses, vans, limousines, they got it all and they do a great job at showing up on time and in professional vehicles. I guess only thing I can recommend is to not lose your stuff, as they aren't baby sitters who pickup after you ;) Grown adults shouldn't have any issues working with Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.

Was able to leverage this service again while in Napa, and this time, Michael picked up my wife and…read moreher father for a surprise Mother's Day dinner in Calistoga! Michael was super communicative throughout the booking process, and I'm so happy that I've got a trusted transportation contact in Napa. Don't hesitate to book them for your next trip!

Mike was phenomenal for my daughter's wedding!!! He was early and was so patient with my…read moredaughter's tardiness!!! I highly recommend 4M Elite Car Service!!!

Everything was great! I spoke to and made arrangements over the phone with Sony. Not only did he…read morehonor the groupon deal I found online but made recommendations and helped finalize the stops on our wine tour. He recommended food spots as well. Our driver, Sonyia reached out the morning of as discussed and kept me up-to-date on her arrival time. She explained and confirmed our itinerary and took pictures of us several times throughout the day. They made the day smooth and hassle free. The limo was clean and well stocked. Thank you soo much for making my bestfriends' birthday celebration a success!

This organization is the most disgustingly run organization. I would recommend renting a pedal bike…read morebefore I would consider even funding this business. I don't think a singular person here is qualified to conduct any sort of business transaction. Save your money, if you're looking for luxury this is the last place you will find it. This business has no regard for their employees, customers, and have no intention of providing safe transportation. This business should be shut down. The limo broke down, thankfully while we were parked and no one was injured. No human decency and not one ounce of remorse. Extremely disappointed.

I've been calling Sam's Taxi (707-588-8282) for 5 hours now to arrange for a ride, and nobody ever…read morepicks up the phone. I even texted them, to no avail. A canned voicemail states they must be busy with another customer - but for every minute of 5 hours?! And what taxi company doesn't have a dispatcher/operator to take calls?! I have to go to airport and catch a flight, so it's very important to be on time; I thought a taxi would be more reliable than Uber/Lyft. It turns out Sam's Taxi is a ghost company, and utterly unreliable. Also, the address Sam's Taxi put on their webpage at https://www.rohnertparksamstaxi.com/ is 1088 Golf Course Dr Rohnert Park, CA 94928, which does NOT exist! It's an intersection, and no buildings belong to that particular address.

This family is a hidden gem! They run their business very tight. Always friendly, reliable, prompt,…read moreand flexible! My experiences with taxis 10 years ago were terrible and the Sam's family completely redefined my idea of calling a taxi. I've been using Uber/lyft for as long as they've been around and have yet to request one since using Sam's Taxi Service. Not only is the customer service more consistent than Uber/Lyft... I was astonished that the average price of a taxi is CHEAPER than the other drive services. I've recommended this Taxi service to all my friends and family and always received positive feedback! Thank you JT, Issa, and Ricky for being so dependable for the passed few months!!