This is my 2nd review of our experience dealing with Guardian Auto Transport but I feel it's well deserved. Most auto transport companies simply function as brokers which is great until something goes wrong and then you are left to deal with the problem on your own - NOT with Guardian Auto Transport! Not only is their customer service excellent but I especially want to acknowledge Andrea who always goes the extra mile to stay in touch with updates all the way until our vehicle is received. A few years ago we had a bad experience with a transport company brokered by Guardian that damaged our car in transit. We received it on a weekend so I assumed that I would have to wait until Monday to hear back from Guardian Auto Transport customer service but to my surprise I not only had follow up calls on Saturday from Andrea but also got a response from a supervisor on Sunday as well. The transport company didn't want to take responsibility for damage done but we had a video prior to our car being unloaded showing the damage & Guardian Auto Transport really went to bat on our behalf & the transporter had to pay for the damage they caused by loading our car improperly. We just had our car shipped from Los Angele to Seattle & it arrived in pristine condition & the driver was a great communicator as well. I thank all who were involved with getting our vehicle to us safely & in a timely manner. As the old saying goes, you get what you pay for & Guardian Auto Transport & their fabulous employees really deliver!! read more

This is the worst service I've ever experienced in my life. I ended up dealing with Acertus because they were the company hired by E-Bay Motors to transport vehicles sold on the Ebay Motors web site. I guess I should have been wary when Ebay offered to transport the vehicle I purchased, a (2003 Mazda Miata) for free, They obviously took the low bidder for the actual transporting part of their sales program. To begin with communication between Acertus and myself (Buyer) and the Seller was non existant,. The Seller in New York did not receicve notice of actual pick up until the driver showed up at his door step on a late friday evening. The car was loaded onto the hauler at 10:00 PM. I was informed that the car could possibly be delivered to me on the following Tuesday . However communication went dark almost immmediattely after the pick-up. No one at Acertus knew where the driver was and when my delivery was to be expected. The Seller and I where definitely feeling uncertain about the where abouts and the status of the car. Finally, approximately 10 days after picking up the car I got a call from the transport driver that my car was about 1/4 mile down the dirt road from house and ready to be picked up by me. So my wife and I went down the road to pick it up. Upon arrival at the scene (large transport truck with apprioxinmately 8 to 10 cars on it was stuck at the entry of our road adjacent to highway 518 with 5 or 6 of my neighbors attempyting to manuever their vehicles around it). My Miata was already unloaded and was on a side road about 50 yards away from the transport truck. I could see right away that the convertible top had a couple of holes in it, (NOT WHAT I WAS EXPECTING). After driving it home I called the Seller and we determined that the car had to be damaged in route somehow. It was obvious that they attempted to hide the damage by replacing the blown out back glass window with a piece of pleziglass using excessive amounts of silicone caulk to hold it in place. There was small pieces of safety glass all over the place, it was a mess, the top was a total loss. My wife and I live in Taos New Mexico which is a smaller mountian town. We have approached several car repair places here and the Mazda Dealership in Santa Fe NM regarding getting the top replaced, with no luck. Eventually we got a tip to talk to Upholstry companies regarding replacing the top and now have 2 companies vying for the work. I have met with the two and determnined that I would like to replace the top with a quality top ( Canvas material with a tempered glass window ) made by Robbins Corporation, WHICH IS A HIGHLY REGARDED SPECIALTY TOP PRODUCTION COMPANY REGONIZED IN THE INDUSTRY. The lowest bid for this top was $2,404.00 for the top plus approximately 9 hours of labor factored in the price. I'm think these numbers are good and fair having spent quite a bit of time comparing and pricing possible tops on the internet. However Acertus will not approve either of the bids claiming that there is not enough detail in the bids. Unfortunately thats not how the replacement companies make their bids. They take the replacement bid from the manufactures derscription of the replacement top and adding on the expected labor cost to get the total of the bid. They have enough experience in using the tops put together by the manufactures to know the quality or lack of quality from the makers of the tops. I'm totally comfortable with the lowest bid that I'm going ahead with the replacement knowing the I'll never get reimbursed by the transport company, it's either that or never get a top for this car, read more

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I would give this company a negative rating if it were possible. We have had vehicles transported in the past without problems. This company was awful. Our vehicles were picked up by a towing company on May 27. They remained on the tow lot until June 19 and accrued $1995 storage fees. When the driver came to pick up the vehicles, no one was available at acertus/bluestate to cover the storage cost so we paid by credit card so the driver could pick them up. We got our vehicles on Sunday night, June 21. During this time, we begged and pleaded for our vehicles to be delivered. And, now they claim our reimbursement was sent to someone else. read more

I had a very frustrating experience with Acertus Transport Solutions. The pickup took 5 days longer than expected, which immediately put things behind schedule. On top of that, the originally scheduled delivery date was not met, with little to no proactive communication about the delay. Communication overall was poor throughout the process. Updates were inconsistent, and it often felt like I had to chase down information myself. Additionally, the instructions I provided were not properly relayed to the driver, which caused further complications. As a result, I was forced to drive over an hour out of state just to retrieve my vehicle--something that should never have been necessary. The response to this was this fell within acceptable specifications. STAY AWAY from this company! read more

I would strongly caution anyone considering this car shipping company Acertus. Communication was terrible -- we were repeatedly promised by Andrea Mckinley updates and pickup times that never happened, and no one proactively contacted us when plans changed. The company failed to arrive to ship our vehicle as scheduled, which caused significant stress, inconvenience, and unnecessary disruption for our family. Every step of the process seemed to involve another mistake, another excuse, or another broken promise. We spent countless hours trying to get answers and received little accountability in return. What should have been a straightforward transport turned into a complete headache filled with anxiety and disappointment. Reliability and communication are critical when trusting a company with your vehicle, and unfortunately this company failed badly in both areas. Very disappointed with the overall experience and would not recommend using this company. read more

After using them multiple times prior, I was let down by Acertus. They did not pick up my vehicle and had a lot of excuses why my auto was not picked up. Twice the trucks broke down? I had to cancel and go with another mover. I can not recommend Acertus read more

Today is the start of my pick-up window. Not only do they not have a driver, they didn't keep me informed of what was going on. They are saying the window is still open for 3 more days, so don't worry, but then tell me no one is picking up cars because of the gas prices. I feel that they are seeing me as a problem, rather than a paying customer. It's not too much to ask for updates and to be kept informed of such an important thing as shipping one's automobile (my only mode of transportation). Acertus took my money in JANUARY for this shipment, they made me pay in full up front. I've depended on them to be reliable and they have been nothing of the sort. The only time I've heard from them is when I've reached out and asked for updates. James Eastland is evasive and slightly rude. Andrea McKinley is the one who told me about the fuel cost issue. But that isn't my problem, that is on them. They should have a driver scheduled well in advance, not a day or two before pick-up. If they don't come through by Sunday, I have to leave my car in a state I'm moving away from. How insane is this? I really wish I hadn't relied on PODS to recommend this company, believing it must be reputable if they chose to endorse them. read more

quote took over 24 hours longer than expected with negligible tracking and communication via acertus. my experience: it took over 5 days for a delivery from 3.5 hours away during slow season. read more

Totally screwed us over. Gave them a six day pickup window and flexible drop off and they still couldn't get it done. The only way we found out nobody was showing up was when we checked with them on the last day of window. Only then did they decide to try harder to get a driver but we would have to wait more days, which we couldn't do and really didn't have any faith in their capabilities at that point. We turned down other estimates because this place gave a lower estimate and was recommended by PODS. Clearly not using these idiots or PODS again. read more

Do NOT use them. Car showed up with rock chips in front paint and chip in glass. Like they drove on gravel. They refuse to pay for damages. They will not back up their service. They also use 3rd party delivery contractors. read more

My 2013 Civic was barely 60k miles and only had a few minor scratches on the bumper only. I paid close to $1500 to transport my car from AZ to NC. The driver picked it up on Thursday night and made it sound like he was heading out after that. He drove through a hailstorm the next morning after he chose to pick up another vehicle on Friday morning. The guy didn't call me until Saturday afternoon to inform me that my car was damaged. I didn't see the damage until we picked it up on Sunday. The car was covered with golf size dents from front to back. I was told the driver was going to provide details of the damage to Acertus. The claims department acted as if they were going to cover then claimed it was "act of God" damage, a hail storm that the driver chose to go through, and was not covered by their insurance. Come to find, the driver was from another company that Acertus outsourced to and I would need to go through them instead. I called UB transportation in Los Angeles and left messages but they never called me back. My husband informed PODs of them damage since we originally got linked to Acertus when we started our move process. They said they were going to look into it. The damage was done in Sept and we almost in Dec and nothing has been done. Not even a refund for the transportation! I would NEVER ever recommend this company to anyone. Do your research before trusting a company like Acertus with your precious cargo! read more

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Poor communication. False pick-up and delivery ETAs. I've been waiting on a vehicle transport for 7 days now on a 5 hour haul.

I am BEGGING you, read my experience, and for your own sake, please please please don't choose this company as your vehicle transporter!!! I transported my Bronco from Phenix to LA area with them early this month, that took them 48 hours, well I knew there were something going on with my car at this point already, and their whole team just couldn't reach out to the driver the whole time, email, phone calls, voicemail, nothing worked. On the day they "delivered" my car, they didn't gave me a pre-delivery notice as they should, instead, they just shoot me an email said my car has been delivered! As I reached to the delivery point, my car was left there alone, driver were gone, no truck around, and found out they just left the keys under the fuel cap!! And for sure, I had no chance to inspect the vehicle and sign the delivery document, freaking driver just put an N/A on the delivery document where I should be signed. While I thought this was over, I found out the mileage was 130 miles more than the pick up mileage, and the trip computer showed it was being driven in the past 8 hours!! And yes, during the transporting process, with the extremely low 12mpg!!! Be the way, my vehicle's mpg are 18-20, so yes, this driver, drove my car at very reckless way and speed for 8 hours. Now move on to their after sales part. They spent 12 days to ask their god damn driver, "hey did you drive this car?" 12 freaking days!! That's what they've been doing, just asking!! No act of collecting evidence at all, but that's understandable, cause they can't reach out to their driver the whole time, right? How the fk would I expect they to do anything differently? Their drivers, is like out of control, break free animals, they just let them be out their drive their customers' cars, without any constraints, and don't have to take any responsibility and consequences. After 12 days of "case investigation", they offered me a compensation of the extra mileage, that was 50 cents per miles, then raised to 70 cents per miles. Come on, your driver drove my 50 thousand dollars Bronco for 130 miles and at 12 mpg, and I only get 90 bucks??? Hey, can you rent a 50 thousand bucks bronco for two days, 130miles, do whatever the fk you want, smuggling, off-roading, burnout, and street take over for 90 bucks? If you can, please let me know! Cause I really love to do all the illegal stuffs knowing there will be no consequences. read more

$100K+ vehicle damaged during transport and left with grease stains all over the beige leather interior. Driver unprofessional and threatened to not give the keys if the issues were noted. Their claims department then proceeded to evade responsibility by saying nothing was noted at the time of delivery, even though I reached out to them same day. In addition to paying $2K+ for the delivery, I had to cover the costs of cleaning and detailing at my own expense. Never trusting this company again after witnessing how little care and consideration they have with customers and their property. read more

Consumers beware!!! I once had my car damaged by a trash company. Before I was able to get compensated for the damage I thought Guido and Vinny might show up in the middle of the night to crush my kneecaps rather than pay for the damages. My experience with Aversus claims? FAR WORSE. These people WILL damage your car!!! They WON'T care!!! I am convinced that their claims process is strategically designed to frustrate you into submission. read more

First time shipping and I'm glad it was with Guardian! Set my shipment up with PK, he was always a phone call away and even got on a 3 way call to coordinate with my family at pickup. I was not charged upfront, but did pay the balance once the driver was assigned.  The driver called me directly to coordinate the delivery and to make sure he was able to deliver 2 days before the original estimated time. We got my car ahead of schedule! The driver was very courteous and reviewed the photos from pickup with me before asking me to sign off on the delivery.  PK followed up after the delivery to see how my experience was, which I very much appreciated. The service at Guardian is top notch and I would recommend it to anyone! read more

Acertus - Vehicle Shipping Near Me - Overland Park, Kansas

Dealing with logistics can be extremely difficult - as there are always a lot of moving parts. However, Guardian Auto Transport are true professionals when it comes to logistics and make this process of shipping and/or receiving your vehicle very streamlined and easy. Guardian Auto Transport truly cares about their customers and making sure you remain happy through out the entire process - way more than any company I've ever dealt with. customer oriented. They, (including their owner, Mike), are very receptive to their customers' needs and making sure they stay happy and informed throughout the process of transporting your vehicle. read more

I've worked with this company for about 5 years and never had an issue with them until recently. We received a call asking if we could help out in delivering a vehicle to from dealership to dealership, well we did that and delivered the vehicle a day early. The driver got both signatures at both locations. well, at the drop-off location, the driver asked the sales manager for the last name, and he just told the driver to put L for the last name, so he did. Upon submitting the bols from pick and delivery, we were told that they needed the whole last name. Well, my driver did ask, and the salesperson again just said L. So we received an email from the staff at Acertus stating the BOL was incomplete, because it did not have the last name on the BOL. I will not force any driver to demand that someone give them their last name if they do not want to, as long as they signed for the vehicle. Everything was satisfactory, I did not see any problem with that. Still, this company was too petty not to accept it as is and refused to pay the company for delivering the vehicle. Please note that if they are in demand for a last name, please advise the dealership that this is your policy, so that other transportation companies do not take the fall for someone not providing their last name. So that being said, this company can keep the measly $400 you're so hard up for, for not having a last name on a dam bol even though it was delivered to the right place and signed by the right person. Moving forward, we will not do any business with this company moving forward and will stay with the companies that use common-sense tactics on situation drivers that cannot be controlled. Your customer staff needs more training on these situations. read more

I highly suggest people to look for a another transport provider. It has the worst customer service and the drivers don't care about being on time. The driver assigned to my order was late on picking up the vehicle. It got dispatch on Monday and he didn't pick it up till Friday. I was told by the driver and sales person vehicle would be here Monday 04/21/25. Turns out it was a lie the driver informed his provider that he is running late. Who knows when I'll receive my vehicle but I am filling a complaint with the better business bureau and my local district attorney read more

I was looking around for a while to find a reliable Auto Transport company as I read about the common bait and switch tactics other carriers would do, and other sketchy tactics, and bad reviews so I wanted to do my research. I ended up going with Guardian Auto Transport to ship my F150 from Indiana to Az. PK was extremely helpful and responsive! Kept me informed and even communicated with the dealer on my behalf. If I need transportation in the future, I'm definitely going to go with Guardian Auto. read more

I spoke to Mike B. the owner of the company over the phone as a follow up to my review - I left a voicemail and he was quick to give me a call back. He was super professional and apologetic. He took the time to listen to my issues and was empathetic as well. Ultimately some sort of compensation would have been most appreciated and Mike did offer a small token, and I accepted as this was better than nothing. It probably helped that this was almost a year ago as I had quite some time to calm down since then :) he was very kind and did offer to be of assistance in the future but I don't find myself transporting my car ever again. 5 stars for Mike's customer service and professionalism, updating to 2 stars overall thanks to Mike... read more

Please stay far away from this company. There is literally zero communication from this company once you make your payment. I ordered a pickup in which I live out of town and told them that it had to be picked up by 9/21/25. From the beginning I saw red flags but proceeded on with this company as someone referred me to them. The dispatchers kept telling me all weekend from Friday to Sunday that we are trying to locate a driver and going down a list and will keep me updated ( Ask me did that happen smh) I literally had to keep calling them and the last dispatcher was honest and apologized for how this was handled and was like I truly understand your frustration. I had to pay for 3 hotel nights and had to call in to work today ( Monday) because I was still waiting on someone to pick my vehicle up. I reached out to another carrier and they immediately said I can get you picked up today and they communicated back every step of the way from the driver etc. When the dispatcher said she would call me back within 10 minutes after she talked with the driver she did exactly that and continued to communicate via text as well. Acertus cost me money, time and missed work. Please stay far away from this company. read more

RCG/acertus has to be the Worst company ive ever went through for transporting vehicles, lazy drivers bad communication, customer service barely speaks English no way too check status of delivery ive been waiting 2 weeks now for a delivery a hour away read more

I used this company to transport a Jeep from a Dealer in Illinois to Georgia. The Jeep was to be picked up and delivered on a set date however the time had to be changed twice due to the driver reaching his DOT road time limit. After two reschedules we were told our Jeep would be brought down. The jeep had some minor scuffs as noted on the driver's inspection report. The photos of the inspection showed the Jeep in excellent condition without any major marks, dents, or scratches. When the Jeep arrived in Georgia, I immediately noticed the Jeep was damaged the Right rear fender was missing and the paint was damaged in several areas. The driver appeared confused as to what happened to the fender and offered no explanation on how the Jeep that had no damage when he picked it up was now damaged. The driver showed me his inspection report and the photos he took without damage indicating it was in good condition when he picked it up. I took picture of the damage to the rear fender and the right front fender showing it was also damaged (loose) along with the right read door being extremely difficult to open and close (also not noted on the pickup inspection). I filed the online claim with the driver and noted the damages and comments were uploaded immediately. I then received a report of my claim electronically. I thought this would be simple and the company would try to restore my vehicle to its pickup condition. I was wrong. The company denied my claim and would not pay to repair my vehicle. The company stated that the fenders were not installed properly (they are factory fenders). The company is irresponsible by damaging my vehicle and does not have any empathy for customers that trust them to transport their vehicle. read more

Great service, sticked with the original quote, puck up and delivery time as promised

Simply the worst. The only way you can find out that they have no plans to transport your car is to hound them for yet another excuse. They blame everyone else, just highlights their incompetence. read more

Gave Guardian a call for the first time needing my vehicle transported. I got hooked up with Ardale who answered everything I had questioned. I'll be honest I called a few other places first that had "cheaper" prices, but let's be real... cheaper doesn't mean BETTER. With all the positive reviews and how Ardale handled my concerns, I knew this was the way to go. From start to finish everything was smooth. I have some other project vehicles in mind in the future out of VA, so I'll be calling them again. Definitely recommend giving them a call, ask for Ardale! read more

Great experience shipping my car with Guardian. Awesome customer service and super communicative team. Will be using them again in a few. Pricing was also great. read more

I worked with PK to ship my Mercedes. I was impressed by how responsive he was throughout the order booking process. I got on several calls with him just to make sure we coordinated our transport correctly. When it came time for the car to get picked up, I received a call from Guardian Auto Transport notifying me a day before the pick up. Their customer service team was also easy to work with to get updates throughout the shipment. The driver did get delayed a day, but it was it within the window that PK originally gave us when booking and we were notified of the delay so it wasn't an inconvenience. No issues with the vehicle, very impressed with the service and will definitely use them to ship my vehicle back. read more

Acertus - My car - Vehicle Shipping Near Me - Overland Park, Kansas

PK, Andrea and the team at Guardian are hands down the most reliable, professional and on point transport company I've dealt with in the 20 yrs I've been in the car business. PK always responds to my quote requests within minutes. Prices are always the lowest. They don't broker out their work, so no added profit margin needed. They followup with the client to coordinate delivery window as soon as the job is accepted. They are always on time picking up and dropping off, with frequent progress updates. I always get positive feedback from clients. Vehicles arrive free of damage and on time. They are true professionals from start to finish. Thank you guys read more

Worked with Steve to get a car from Florida to Chicago, and couldn't have had a better customer experience. He not only gave the best price, he continues to follow up and make sure the driver was there on time, and that it got to its location on time. Wouldn't trust my cars with anyone else after this experience! read more

Acertus - Vehicle Shipping Near Me - Overland Park, Kansas

Shit Company, will quickly take your money. use if you never want to receive your car. Get use to hearing "they just cannot find a driver" BS read more

Pene was very helpful transporting my Nephews truck to the military base where he is stationed. I felt his pricing was very fair, and his customer service and communication was excellent. Highly recommended Scott M read more

Anthony who was contracted by Acertus did an outstanding job transporting my vehicle from California to Texas. His attention to detail and communication were great. The agents from Acertus were also very helpful and honest as well. My vehicle was delivered ahead of schedule and most importantly, in the same condition it shipped in. Overall a great experience from Acertus and from the the driver Anthony. read more

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What a great company. Everyone in our circles has used Guardian and they are definitely the best. They have very professional people handling the business and they get the job done, when needed. They make it so easy to do business and very attentive. Ryan Moore was so wonderful and they work with good drivers. read more

Sent my car from Washington to Florida, got my car the day I was told and they texted me updates all the time , definitely recommend it and will work with them again with my wife's car. Thank you Ethan!! read more

I have to say this company really looks out for the best interest of the customer and vehicles. ANDY AND HAILEY took time to see me through..and I would definitely recommend them for all services. They were recommended to me by PODS..and I am ever so grateful for the care and concern they provided.provided.I also want to mention Josh..he held my hand from start to finish and responded quickly read more

Ethan my coordinator and Ashley his assistant were so fantastic! They were in touch with me every day. The courier driver was professional and courteous My pickup was made on time and my delivery too. Highly recommend Guardian Auto Transport. read more

Professional service, quick shipping. Totally impressed by the entire process. They kept us informed through the whole process. Highly recommend. read more

Great service and very responsive when it comes to getting your vehicle to you on time!