The service here is incredible. I had my brakes done and they even tightened up a loose screw that held a panel underneath my car. Sev the service advisor was friendly and helpful and their prices were reasonable. If you're tired of dealership service that's unhelpful and understaffed, come to Deans, you will love this place. read more

Randy is the man!! I took my Land Rover Discovery to him and they fixed the problem no issues. He was able to provide me a quote within 15 mins. Quite responsive and very professional. The facility I went to on 32nd is clean, easy to park and well kept!! I will be back if I have further issues with my vehicle!! read more

Came to see about comparing prices with a trusted dealership (well I trusted them) and Randy and Sev actually blew my mind. Randy was so helpful over the phone and 2 days later I came to the shop where they were able to check out my issue within 15 min and paid less than 20% of what the dealership quoted me AND with great service. They had me out the same day in less than an hour and even helped me get rid of another error light on my dash. They are literally so amazing and I'm bringing my mom's car here. read more

Amazing service with a fast, clean and friendly environment. When most mechanics refused to help i found Aces and they fixed my car right. Thank you Aces team! read more

I took my vehicle to Aces and WOW, the service was absolutely amazing! They kept me informed every step of the way and delivered my vehicle on time, exceeding every expectation I had. My car was kept in doors, and the technician's craftsmanship and attention to detail were outstanding. Great customer service and all around great people I would definitely recommend Aces to my friends and family. read more

Fast, honest, and conveniently located! These guys are great and have been around a long time!

they performed excellent service at a fair price. work completed ahead of time with white glove service . Will absolutely use them again in the future read more

Easy to do business with. Straight shooters who stand by their work. if something doesn't work, call and bring it back and they'll take care. Quick service, waiting room, and wifi to kill the time if you're not just dropping off. Value based, honest pricing too compared to most other not independently run establishments. Has history in the area too. I recommend this business. read more

Great service and quick repair! They helped me with a flat tire and tire balancing. Great job!!

Terrible customer service. I called on Friday about my 2007 ford e350 and described electrical issues It was having. They said they could get to it Monday so I waited. I dropped off my van on Monday and again described the electrical issues it was having. I picked it up the next day with a diagnosis of "having some electrical issues" and I was told they do not work on electrical issues.... they only charged me $40 for this diagnosis but I would have rather payed full price for a proper diagnosis. I feel like my time has been wasted and when I tried to explain this they treated me as if I didn't have the $40! needless to say I will not be bringing any of my vehicles back here and I recommend you don't either read more

Super kind and respectful, got my car in and out the same day for a very reasonable price as well. My car was overheating randomly, they diagnosed the issue super fast & had me on my way! Definitely recommend their services. read more

After driving around with the "check engine"and the "tire pressure low" lights on my dash for way too long, I decided that it was finally time to give my car a little TLC... My husband made a phone call to see if Dean's was open on the MLK holiday and confirmed that they were indeed open. I drove my car there just before 1pm and within hours, they had taken a look and fixed everything that needed fixing... They also shared some additional suggestions for down the road. We were pleased to hear that my car would be ready for pick-up around 4pm. We found everyone we interacted with at Dean's to be friendly and knowledgeable... no shady upsells here! The quick turnaround was super appreciated and the price didn't seem unfair. I'd definitely return to Dean's for future auto repair needs or request a quote from them if deciding where to take your business. Thanks Joe, Joseph, and the rest of the team! read more

I CAN'T FULLY EXPRESS MY GRATITUDE!!! I had come off of terrible experience with mechanics at a dealership who were very dishonest and was hoping that I would find some sincere help with my car's A/C problem. That's exactly what I found at this establishment. The prices they quoted were the prices I paid, including recommendations for saving money. The time frame for my car being ready was exactly what they said. Simply amazing. Highly recommended. 9/9/20 I AM STILL AMAZED!! I needed help putting my headlight in, it's more complicate than I thought. And they just helped me for free. read more

Just wanted to extend a thank you to Dean's and the gentleman who happened to be there during the late afternoon on the Sunday of the July 4th holiday. My low tire pressure light was on and I saw they had a sign saying "free air" so I popped in hoping I could check my air pressure. He gladly did it for me and topped up all the tires. I was quite pleasantly surprised and really appreciated such a kind, simple gesture to get me back on the road with confidence. read more

Do not go to Deans auto! Even if they are under new ownership? They had my car for a yr for an engine swap. They not only didn't do anything, when they finally said come get it due to new ownership, I got a car back missing expensive parts, scratched, interior ruined from windows down in their lot!! They fried the wiring harness and thus computer. The new shop had to buy so many new parts it cost over 14g for a simple engine swap!!! Horrid respect for my property and bad communication during the yr!!! Unacceptable!!! My hard earned savings wiped out because we had no idea they damaged car so bad when new shop had to pull engine back out and replace everything!!! I'm still missing pieces. I'm discusted and new owner should be held responsible!! I did not have to pay anything and that could have been it, but they cost more in repair because of negligence! Zero stars!! read more

Update: I've been coming to Dean's for years. Recently, I came in for an inspection prior to a cross-country trip. I was told everything looked fine. Lo and behold, my car didn't make it an hour and a half outside of town without a blowing a tire. My coolant was low, and a handful of other things that should have been addressed during the inspection. I called Dean's and the gentleman I spoke with explained that they may have changed the oil, but overlooked the inspection. He said he'd investigate, but never called me back. I'm so disappointed. After years of repeat business and numerous referrals, I'm now on the hunt for a new mechanic. read more

DO NOT COME HERE!!!I went in for a diagnostic I DROVE my car there and tried leaving and couldn't because they messed with my spark plugs so they could have you do the work there!!!!DO NOT recommend!! read more

Highly recommended! Ali was able to get me in an out within the same day. Not only are their prices better than other competitors, their professionalism surpasses as well. Dean's Auto Repair has now become my official repair shop for my vehicles. read more

i brought my car for accident on 5/5/24 brought my car in on 5/6/24 and they told me it will be ready in week and pick my car up on 5/13/24 and i was very happy with the service and staff very helpful and satisfied with the service and excellent job on my car i will recommend any one to used this company the are great and have wounderful staff. read more

Gave a fair price, worked quickly, allowed to leave car over night as I had to go out of town. Will use again and also recommend to others.

I hadn't been to Dean's in years since I moved from the neighborhood. But when my Dodge Mini Van needed repairs in Feb. I went back. Dean's was over $200 less than 2 other places who looked at it, they did a great job for me! Then last week the same minivan's transmission went out on the way up to Flag, I called the dealer who put it in 2 years & 2 months ago, they said no it was no longer covered under warranty. I had it towed to Dean's. They checked it out & yes it was the transmission, they called & questioned the dealership and got them to say it should be covered. But if in the end the dealership wanted to charge me to let Dean's know & they would beat the price! I had it towed to the dealership & it was fully covered! Dean's didn't charge me to diagnose the issue and they advocated on my behalf. Dean's now has a customer in me for life! Thank you Dean's! read more

So, after writing a letter to the Better Business Bureau regarding my poor experience with Dean's Auto Repair, I received a phone call from the owner. This was very welcome considering I did not expect to ever hear from them. We spoke for about 15 minutes, and had a very good and productive conversation. He apologized profusely, and offered what I found to be a rather good and reasonable explanation for some of the issues I was having. Of course, and I told him this, had someone taken the extra few minutes to explain them at that time, we wouldn't be having this conversation. He understood. At the end of the day, I was impressed by the honest, concerned response from Mr. McMaster. I believed him when he told me that he appreciated me getting his attention with the BBB letter, and that he was going to be making some changes that would aid in avoiding these kinds of issues in the future. Additionally, he offered me a coupon for a free oil change. I still have not decided if I will use it, but given the owner's stated commitment to improvement, I will likely give them the opportunity to show me that. read more

We have traditionally taken our vehicles strictly to the dealerships for any type of repairs. Recently my wife found a coupon for Dean's in the ValuPak. She convinced me to give them a try and we are glad we did. She celled them to talk about to schedule an appointment. When she got off the phone she just couldn't stop raving about their customer service. That was just the first call. The following day we dropped the car off to them 15 minutes before they opened for the day. Again, great customer service. The great customer service just kept consistent through our entire experience. Their quality of work has been great and they don't try to push repairs on you. I didn't use it, but I understand that they offer a shuttle service. Since writing this review I have received a phone call from them making sure that I was satisfied with their service and received a thank you card in the mail. They continue to impress me. When was the last time you got that level of service from anyone? read more

I have complete confidence with this shop. Super knowledgeable and were quick and friendly. I took my truck to them for a second opinion and they found that the "recommendations" from the other shop were completely untrue. I saved over $700 by having them do the work and not the first overpriced shop. read more

I called to get a quote on my Buick enclave for the alternator and this was on the 9-05-17 & today is now the 8th I haven't still heard nothing! Well shame on u,I'll make sure my ppls will not come there read more

I got my civic fixed here about a year and a half ago and have had no problems. I took my truck in for a diagnostic and they were able to narrow down to what the problem is same day. These guys are great. I always go to see Anthony as he is very knowledgeable and I trust he is honest read more

I usually go to corporate chains for oil changes but I pass this place every day so I decided ill try here. Even over the phone (I forgot his name I feel like an jerk but he's got to be a manager) he was friendly and fit me in on my day off. I showed up early for my appointment and not only did they get my oil changed in less than an hour, they for free helped me put on windshield wipers after mine were vandalized. I was so overwhelmed with little car problems here and there and then even told me my tires were bald and that a couple recommended repairs weren't necessary, whereas other places upsell you to the point of fear mongering. Extremely friendly, helpful and even though I don't want my car to have problems, if it does I'm only going here read more

This place is a joke. Spent over 1,000 bucks to find out that both issues they said were fixed was done incorrectly. Even stated that I was a single teacher and needed an honest mechanic...obviously they do not care about their customers. DONOT go here read more

Excellent service! I called for an oil change and they helped me same day! That's all I went in for, they were busy and had the place packed on cars they were working on and still they were quick and efficient! They even went as far as changing my air filter for free, he let me know mine was out dated and I went down to the nearest O'Riley, came back and got it changed for free. They were friendly and inviting. Definitely would recommend this home grown place over a big name shop any day read more

Our truck was making a strange noise. After talking with our nephew who is a mechanic, we took the vehicle to Deans and told them we believe the problem was in the vacuum line. After the truck was in their shop for 2 days, they informed us that they tested the vacuum lines and the problem was actually the transfer case. They replaced the transfer case. After we started our 120 mile trip home, we had the same noise occur twice and were afraid we would get stranded at night. We made it home but the next day we had the vacuum lines checked. They said they couldn't have been tested by Deans because the mud from a storm a week previous was still around the fittings. It turned out that the problem was that the vacuum line was cracked. We called George at Deans and were told that their mechanic was now on vacation and there was nothing they could do to refund our money. We will not refer them to anyone nor use them again. read more

Less than impressed with the lack of customer service and then not fixing the problem and doesn't deal with insurance which should have been said when I went there . Hehaws read more

Finally, an auto repair shop that I can trust! I have been taking my car here for a while based on a recommendation I received. I always feel confident that they are being honest with me and I always receive excellent service. It doesn't hurt that they leave a piece of candy in my car when I pick it up :-)! read more

These guys are my new best friend. Bobby saved me $4,000 (yes!) on a Honda repair by talking to a guy he knows at Showcase who he can actually trust. As it turns out, Honda had extended the warranty on the hybrid battery and we got in a month before the period ended. Would I trust anyone else at Showcase to point this out? No. And I thank Bobby for the referral. Dean's Auto is getting my business. read more

Brand new to AZ, the process of finding a new mechanic can be a little slice of hell. Luckily, I found Dean's on Yelp and the three good reviews had me heading over there to figure out what was wrong with my gas tank and gas gauge. Right away over the phone, I was given the rundown that the estimate is free and they would even shuttle me back to my place while the process unfolded. When I arrived at Dean's, there were several older women waiting for their cars to be fixed and they were telling me that this place has been around for over 50 years and they have been bringing their cars in for decades to get fixed which was comforting. There are photos on the wall of years gone past and that says they have been doing something right. As for my car, Grant found a way to get into my tank through the trunk saving several hours in labor costs and also identified other parts I needed as he figured out my problem. My car was bought used so i didn't know it needed a new battery and fuel filter, which I am glad they discovered. I was kept mostly informed of the timetable for my repairs and even though my vehicle had the worst case scenario (Fuel pump), it was easy to be impressed with the detail-oriented mechanics (calling all over for best price on parts and breaking car talk down to the basics), friendly front-desk people and long-time customers who keep coming back which now includes me. read more

Trustworthy. Thorough. Dependable. Tucked on the corner of 32nd Street and Oak this longtime Central Phoenix repair shop has been my go-to for about 4 years. They get to know their customers and the cars they drive and never ever upsell. If you don't really need a repair they'll tell you it can wait. They'll give you a ride to work and pick you up when your vehicle is done. These are good people who do good work for an honest rate. read more

I have heard about Dean's from several friends as well as people I work with and the company I work for go there to service our vehicles. I am able to drop it off and get a oil change come back and they make sure my car is in the best shape and I leave with a great running car with new oil and a new attitude! Thanks to everyone at Deans Auto for the amazing work and taking care of my car! read more

I purchased a used Jaguar XJR, and needed to find a service location to maintain my car. I did not want to utilize the Jaguar dealer, as there is only one in the valley and it is not convenient to my location, and I already knew I was buying a super-car, and repairs, when needed, would be pricey. I didn't want to add a dealership premium on top. I found Dean's using Google and I read the reviews I could find both here on Yelp and elsewhere. All of them were stellar. I gave them a call to schedule my first oil change and to get estimates on some other services I thought I might need. These included brakes, belts, and some possible transmission work. When I arrived, Bobby the manager immediately set me at ease. I was apprehensive about seeking out service on this type of car from a non dealer shop, but that was instantly gone once Bobby started talking about my car. It was obvious from the get go that he was knowledgable about the marque and the model. He went over the list I had brought of areas that I thought I might need to have service and basically told me I didn't need any of it. My brakes did not need replacing, in fact they were quite new. I didn't need any belt replacements or transmission service. Besides the oil change I had come for, the only thing I actually need was an air filter replacement. Noah did the work on my car, and he is just fantastic. He admitted he was a Jaguar fan, and I felt like he would take care of my car as it were his own. He checked the car over, and gave me some tips and pointers on things that I could expect being a first time Jaguar owner. He also took the time to buff out a scuff I had unfortunately given her on one of the passenger doors just after I bought her. I certainly didn't expect that they would offer to do that. That was very much appreciated. The entire time I was waiting for my service I was engaged in some friendly chat with the receptionist. We talked about her cars, and she went over the history of the dealership. Everyone was just incredibly friendly. I never felt like anyone was interested in squeezing anything extra out of me. Quite the opposite in fact, as I previously mentioned they honestly told me that I was not due for services I had come prepared to schedule and pay for. I feel like I have found a very knowledgable, friendly team of folks who are just interested in helping me enjoy a car I am incredibly excited to own. Thanks Dean's! read more

Now I'm a woman who doesn't know a thing about cars except when a light keeps coming on, that I better get it checked out,) I just moved to the east side/central phoenix from Goodyear. I knew the mechanics on the west side for years and just was recently told even by the cars dealership, that my repairs were a minimum of $750 and the other was $900. Fed up and taking a shot at a street sign, stopped at Deans Auto Repair and waited for the assaulting of charges BUT NOT DEANS AUTO REPAIR!!! What a refreshing change!! They called me and said it was fixed and the best part.! No charge! All it needed was a bolt to be tightened!! Now , in that moment they made a lifetime customer! Two other places I used for years were going to charge me 10's and Deans didn't charge me a thing! What got me, is they could of! I didn't even walk in with a man to intimidate them into being honest. They did it on their own because basically they rock! Thanks Lee and Grant! read more

after going here once for an emergency repair, I will never go to anyone else! Lee was fantastic, and very personnel. Thoroughly checked my car, and even removed a nail from my tire at no charge. To make the experience even more outstanding was the fact that they have a driver take you home, and come and pick you up once your car is finished. Overall the best experience I've ever had getting repairs done on my car. read more

I have an '86 Dodge convertible that needs exhaust repairs. They were unable to find parts for a vehicle of this age, but didn't charge me for doing the inspection/diagnosis. They were friendly and talked me through exactly what the vehicle needed. read more