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    Acne Expert Skincare

    4.4 (48 reviews)
    Closed Closed

    By appointment only

    Services - Acne Expert Skincare

    Acne treatment

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    3 years ago

    beware of the glowing reviews. I used the products and they made my skin worse. terrible products and company.

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    Page 1 of 2

    Ask the Community - Acne Expert Skincare

    Review Highlights - Acne Expert Skincare

    I started off as a Long Distant Client ( due to my schedule) but decided to go in to Marie's B.

    Mentioned in 26 reviews

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    Jennifer Ahdout, MD

    Jennifer Ahdout, MD

    4.9
    (169 reviews)
    0.3 mi
    $$
    Certified professionals
    Locally owned & operated

    Dr.Ahdout is so kind, genuine and intentional in the way she practices medicine. She is a great…read morelistener and I really feel like we are on the same team when discussing my/our goals whether it be medical related or cosmetic. I am grateful to have found her.

    I am posting this review after multiple attempts to resolve this directly…read more I have emailed the doctor and left a message requesting a refund confirmation or a call back directly from her and mentioned of a refund for the two items used in my emails. I was told she would call me back on Monday. It is now Wednesday, and I have not received a call or written refund confirmation. This is after I waited all last week because I was told she was out of town, and I wanted to give her time to return before following up again. When I first brought up the refund issue, Jamie immediately used what felt like patronizing repetition. She kept repeating my name as soon as I mentioned a refund, which felt like an attempt to cut me off and stop me from saying what I needed to say. These tactics do not work for me. If anything, I will simply stop communicating directly and involve my counsel as needed. I am entitled to a straightforward refund process without having to chase after a refund that belongs to me. At this point, I do not want to be contacted by staff. I do not want phone calls or emails from anyone other than Dr. Ahdout directly. Dr. Ahdout may call me, and only Dr. Ahdout may call me. Other than that, I will not communicate about this matter with anyone else, and I will involve my counsel immediately as needed. I also have before-and-after photos. The before photos were taken by their own staff, and I have those photos on my phone. I know I did not have this issue before, regardless of what was being suggested to me, and I was surprised by the way my concerns were minimized. Jamie suggested to me that the tightness I was feeling in my face was perfectly normal. I knew that was not the case because it made no sense, and when I asked Dr. Ahdout directly, she also confirmed that was not the case. I do not appreciate being gaslighted or having my concerns normalized as though this is something I should simply tolerate. So far, there have been various issues with my experience, which I will not get into at this time, but I will include further details if my refund is not processed promptly. There has been a pattern of having to chase after leaving messages, and this situation is not an exception. I am tired of chasing after my own doctor. If the refund for the two items used is not processed this week, I will process the dispute through my bank. Any further questions regarding my results, including any plastic-surgery-related concerns for correction of what had been done, will be handled through my attorney since they have given me a hard time about the refund already. I simply went my refund and I'd like to fix it with a plastic surgeon of my choice and not at the place that caused the issue. At this point I'm simply asking for my refund and if my refund is not processed today - I will also hold them fully liable for any and all corrections I have to do with a plastic surgeon - in addition to my refund for the 2 items. This review reflects my experience and will remain posted as a record of what happened. I will update it with any relevant details, including whether the refund is processed. I may or may not remove it after the refund as I see fit.

    Photos
    Buzzfeed featured the Vampire Facial at The Roxbury Institute
    Buzzfeed featured the Vampire Facial at The Roxbury Institute
    Jennifer Ahdout, MD
    Buzzfeed featured the Vampire Facial at The Roxbury Institute amassing over 3 million viewers tuning in to see the treatment.

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    Buzzfeed featured the Vampire Facial at The Roxbury Institute amassing over 3 million viewers tuning in to see the treatment.
    Onassis Skin

    Onassis Skin

    5.0
    (66 reviews)
    0.2 mi

    I had an absolutely outstanding experience with Matthew at Onassis Skin. From my very first…read moreconsultation, I knew I was in the best hands. He is incredibly patient, thorough, and exceptionally knowledgeable. He took the time to explain every detail of my treatment plan, including the Halo Tribrid laser procedure and the follow-up Moxi treatment, ensuring I felt informed, confident, and comfortable every step of the way. On the day of my procedure, Matthew went above and beyond to make sure I was relaxed and well cared for. His attention to detail and genuine compassion truly set him apart. He even sent me home with personalized skincare products and encouraged me to text him with any questions or concerns during my recovery--a level of care that is rare to find. Matthew's professionalism, expertise, and dedication to his patients are second to none. If you're considering laser skin rejuvenation or any advanced skin treatment, I cannot recommend him highly enough. He doesn't just perform procedures--he delivers an exceptional experience and truly cares about achieving the best possible results for his patients.

    Matthew is in a league of his own, and after 5 years as his client, I can say that with full…read moreconfidence. I've had injectables, lasers and peels done with him over the years and he's been slowing down the aging process in such a natural aesthetic way. What sets him apart isn't just his skill it's his commitment to the craft. He's invested in education here and abroad, constantly learning new techniques and vetting new products so his clients always have access to the most current, thoughtful care in aesthetics. You can feel that dedication in every appointment. But beyond the expertise, Matthew genuinely cares about his clients and their results. He's not just doing a service -- he's building a relationship and a long-term vision for your face. That's rare. I'm regularly offered complimentary appointments with other injectors. I decline every time. Some expertise is worth every penny, and Matthew is at the top of that list. I hope he stays in LA forever.

    Photos
    Chin, jawline and Chin - full facial balancing
    Chin, jawline and Chin - full facial balancing
    Onassis Skin
    Lips fully healed after 2 weeks. Look how great they look, I love them!

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    Lips fully healed after 2 weeks. Look how great they look, I love them!

    Acne Expert Skincare - skincare - Updated July 2026

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