10/11/25 Oil change. Correct oil level on dipstick…read more 10/12/25 10 miles later. Low oil pressure light. Engine warning light, engine noise. Stopped immediately. No oil on dipstick, oil filter housing and intake manifold valley covered in oil. Local store closed. Assistance number gave me a number to call Monday. Suggested that we call for a tow truck. No other solution offered. DO NOT GO HERE!

AWESOME CUSTOMER SERVICE ! Affordable as well. Very much appreciated maintenance tech Abraham. Who…read morewas very professional and knowledgeable. Got in and out just in time to head back to Texas. We know where to go now when we visit again and ever need any service done on our vehicle. Thanks Valvoline in Rome !!

Great service!! Great workmanship and good Quality! Great price! Definitely will return for proper…read moremaintenance of my car

From the owner: We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle…read moremaintenance, service & repair. Feel free to call or come by our location anytime.

Under new ownership. Great service and fairly priced…read more Very professional and courteous. Prices are on the wall and confirmed before service is done. Very much recommended for a quick oil change.

Not a very good first impression, I have noticed National Lube Express and decided to give them a…read moretry for an oil change. When I arrived, I asked how much that they charged for an oil change, I was told their basic service is $30.00 and full service is $37.00. I didn't really need the full service, so I told the man that I just wanted their basic oil change and he seemed fine with that. While he was getting ready to start my oil change with having me stay in the car, I asked him how much they charged to have the radiator serviced, the man said that he would have to find out and let me know. After a couple minutes another man came over who appeared to be the owner or manager of the place and he told me that he charged by how much the final parts and labor would cost for the service, he went on to say that he does not have a machine to flush out the radiator and just drains and fills them, that was fine with me, I just wanted to know how much they charged before blindly getting the service. I asked can you give me a ball park figure and he said no. I have never had any mechanic unable to give me a quote for a service. He then opened the hood of my car and asked me if I used regular window washer fluid, I said yes, then he said oh you are just getting the basic service, and I said yes and then he walked away and another person raised my car up on the lift and did the oil change which seemed to go very well. While I was up on the lift, I looked over to my right and to my surprise there was a list of charges for things, I saw it said $69.99 for radiator service, thinking hmmm why didn't he just tell me that. Then he came back when the oil change was done and took my credit card to pay for the service, as he was walking away he said that it would be $30.00 and there is a $1.00.charge for credit cards, which had not been mentioned before the oil change, but I was fine with it. He came back to my car window for me to sign his electronic credit card machine and folded up paperwork with the print inside for the service and reached into the window and put it on my dash, I was surprised that he didn't just hand it to me. After leaving the property, I looked at the paperwork and noticed that on it he charged me for the full service charge according to the paperwork, I thought that was interesting and decided that I would wait and see when it hit my credit card and see if he charged me for the basic service or the full service, well today I got my answer, he charged me for the full service, without at least doing the full service. So beware, that's the first and last time that I will be going there, that's too shady for me.

Wonderful service. They were able to fix my car while I was traveling and got me home that dayread more

Always responsive, great price. Use your AAA card to save on labor charges. Always do a great job,…read morefriendly and helpful, GREAT WORK! Highly recommend wouldn't take my car anywhere else.

Our Ford SUV needed front brakes and the dealer was expensive over the local Mavis dealer…read more Saved over $100. And received some great warranty. Quality appears to be equal or greater than dealer. Bob and his team provided exceptional service. Easy to obtain an appointment. Service requested front brakes was performed and SUV completed on time. I would recommend the Oneida Mavis. BOB and his team

Ted and Bob weren't to bad but ever since Chris left as the manager the place has gone to the…read morerats!! I mean major shit show folks. The place has been ruined from being a really good business. The owner deserves everything he's getting. The place needs a complete overhaul, with new employees that give a crap and maybe pay them a little better to get some good mechanics in there. All the other ratings are true, I've experienced it all., don't have time to list everything bad.

I had the worst automotive experience with Mitchell Kenny I've ever had in my life here. I was…read moresitting in my car while they changed my oil, any general maintenance. Whatever was necessary. It was $200+ when I left. VW V6. When their employee lifted my hood to change my oil, apparently for their employee purposes, they don't trust the factory hood hold. So they add their own additional suspension poles. The employee dropped the pole that left two pinky like finger prints on the passenger side of the front panel. If you can't picture it, they were Apple pie crust sculpted damage to the the front of my car. They discredited me as I was sitting in my own car & the damage happened. Wouldn't let me view the video. Would only let me go to their auto body shop. I would recommend any other shop except a valvoline related within a 40 mile radius before them.

Where do I start?! Normally I do all of my own vehicle maintenance on anything I drive that isn't…read morenew or warrantied with a service plan. I was trying to save time and money as I had a $10.00 coupon in my email and was leaving for a trip the next am and very very busy. Thought having them change my oil would save me time and money. Huge mistake. First, I got home from the service and after parking my car for a few hours and moving it forward there was a giant oil spot under the car and it smelt like burning oil. Then I noticed my tire was flat. They sent a tec to my house who said that when they checked the air pressure they broke the valve stem, on a brand new tire. Then they said the oil filter was possibly lose and that's why it leaked. I was assured I was good to go. I then drove 4 hours and smelt oil on the way there. I stopped checked the oil and it was full. I parked at a parking garage to come out to see a large pool of oil under my car draining into the middle of the parking garage where I was lectured by security about the mess. I went to a local service station who said my vehicle had several quarts too many of oil and possibly have burnt out valves and the oil was completely foamy from over filling. Now here I sit, again at Valvoline trying to resolve the issue in the car I've never once had a problem with until bringing it here. First photo is the oil in my driveway second is the parking garage. I went from trying to save time, to costing me 2 days of messing around, 4 extra stops to check my oil and go to a local expensive service station and now worrying about engine issues after this. Update: just left Valvoline, they stated that the oil plug is now missing the gasket on the plug which probably happened when they initially changed the oil. I'm still quite annoyed in the time and inconvenience this has caused. However the manager Kalisha was very polite, professional and did her best to make things right. I am just hoping for no future issues from the over filled oil.

Use to go to this business for many years, before bought by Valvoline. Had me buy and pay for…read morethings I did not need. I am a good natured person. Will not do business with anybody who will deliberately take advantage of that.

I have gone here for over 15 years ... and very much liked the staff and services. Since the new…read moreownership (Jan 2025)... IT SUCKS! Prices went up dramatically! My wife went there, as usual, and they tried to sell her everything under the sun! Scamming Corporate bullshit! "New wipers today? Your battery is bad. You need FULL synthetic oil for only $50 more..." Etc...etc...!! Do NOT go here!

My car went into the shop to get 2 new front tires, an oil change, and get new transmission lines…read more About a month later while driving to college, my car starting smoking and the engine was revving. Everything was starting to go wrong and it was honestly scaring while everyone else on the NYS Thruway was going 75 mph. I knew it was the transmission because when I started to have problems South Bay told me it was the transmission and my 2nd gear was gone. Fast forward to not having a car for 2 weeks. I get a phone call from my mom who just got off the phone with a shop trusted by my family who had my car. The transmission lines were CUT and never hooked back up to the transmission. There was no coolant going to my transmission. Now I have a minimum $2,300 bill for another transmission and coolant lines. I would stay away from this place if I were you.

Horrible customer service..also was told they had a trailer in stock to rent and they did not once…read moreI drove all the way there