Worse experience I ever had. I was referred to this company by my brother, the first person that I…read moretalked to was Al, according to him he is the manager, he sent a person by the name of Ron, I think I know more about appliances than him, he asked me for a 350 deposit , to buy parts because according to him he had fix his sister in laws washer witch it was the same model washer with the same problem 2 weeks prior , he made me wait 2 weeks for him to came back because he kept saying that the parts were running late, he finally came over just to find out that apparently it was not the same problem that his sister in laws washer, so now his story was that it wasn't worth to fix the washer, so after 3 weeks now the washer do not have a solution, so now he is telling me that I have to wait one more week to get 250 back , not the 350 that I gave him but 250 because he was charging 100 to let me know 3 weeks later than my washer couldn't be fix, I patiently waited the extra week to get my money back, I was supposed to get my money yesterday Friday January 9th , I just texted him today Saturday to ask about my money , and now his story is that he sent the money to my wife yesterday at 7am, he doesn't even have my wife's number so I want to know where did he send the money to, odviously he Is a lier, and he wants to keep my money, I just called Al ( the manager) again and he said that he can not talk to him until Monday lol, this company is a freaking joke, from top to bottom.. beware of their tactics , they obviously do not know what they are doing .

We are so very fortunate to have such a great technician Ron. What was thought to be a simple "fix"…read morehas turned out to be more then one visit. this was no fault of the technician but whoever packs the parts in bags at the factory never provided everything. You assume the factory is doing a good job and the team that checks does the same thing. Unfortunately Ron was not that lucky. He just had hoped to finish the job and combine some trips in the same area. But because of Ron's great attitude and personality he is making another trip!. Thanks Ron for being so thorough and pleasant through this job. Ron did a great job fixing the panel on the stove and now has to make still another trip to replace a bulb that should have been in the package with another part. Thank You so Much for your efforts. I also feel that the cost for repairs was fair. Thank you for your efforts Ron! Keep up the good work! The company is lucky to have you!

Our air conditioner has been broken for nearly a month at this point. Now we have a GE Zoneline air…read moreconditioning system rather than central air, but we still would have appreciated the same level of service those with central air have reported seeing here. When it first broke my boyfriend contacted a local HVAC guy who's van we'd seen in the neighborhood, but he kept canceling/rescheduling appointments so I contacted JPRO based on the nice reviews they have here. James was busy so he sent Ben to take a look at our system. Ben showed up on time and diagnosed the problem, was unable to fix it that day but charged us the $75 service call charge and promised to get back to me the following business day to discuss the next steps. And then we never heard from him again. I left voicemails and called and he never returned any. Eventually I called James again who told me that he thought the issue was resolved and promised to follow up with either personally or have Ben call me back within the next few days and again I heard nothing. At this point I've taken the situation into my own hands and contacted a third HVAC guy. Luckily enough the third one was honest and helpful.

I recently had James replace more or less my entire HVAC system at my townhome. I had an old…read moreApollo Hydroheat unit (a hot water heater that also provides heat for the house) that broke, and rather than get a replacement unit, I decided it was time for a conversion to a standard furnace / hot water heater. And while my air conditioner wasn't technically "broken", it had never worked very well, so I decided to get it replaced at the same time. I got no less than 5 estimates from other HVAC places in the area, and all of them seemed way too expensive. I knew it was a big project, but even so... we have this thing called the "Internet" these days where it's not too hard to look up the actual wholesale prices on HVAC equipment, and nonetheless, even taking out labor costs, all of the estimates I'd received were marking up the furnace by 200-300%. I'd almost given up and resigned myself to paying a ridiculous markup, but figured I'd try just one more estimate and called James - who, it turns out, is completely upfront and honest about exactly how much the equipment really costs and ended up saving me a _ton_ of money. He's also great at communication - any time I had a question while I was away, I could just send a text message or email and get a response back within a few minutes at most. So I'm somewhat mystified at Dana B.'s experience given my own - all I can say is mine was great. And, most importantly, my new furnace (a 95% AFUE unit) & AC work great and are a huuuuge improvement over my old junky Hydroheat system. James is now my go-to guy for anything HVAC-related in the future.

Careful. He did work for me, paid him, called him a few days later and texted to tell him I'm not…read moresure what he did is working. It's been 1 month now and he's ignoring me.

Robert is the best!…read more I wish I would have hired him the first time around. Another company came, did nothing, and took the money. Days later my heat was out again. Robert came in, quickly fixed the problem, and my heat turned on immediately. This is a very trustworthy and reliable company. Make sure they are your first call!

Originally for no heating. Technician was amazing and explained everything that was going on!…read moreTurns out there was a lot more wrong than we thought. Got quoted for a great price on new parts and it was very affordable. As a new customer I was amazed with the service. Will definitely call again.

I have been their customer for over 15 years. They used to be excellent in providing services…read more Looks like the business has been sold and the new owners are not honest. In February, they told me that the cost to replace a board in the furnace was $850.00 in one of my rental properties . In the past if they quoted me a price of $850.00 the bill would be $850.00. This time in February billed me $1125.14 after quoting $850.00. When I asked to talk to the owner's daughter, the lady on the phone said that the owners daughter was on vacation and she would call me back in a week. I called again in March and asked to talk to Carrie, the owner's daughter. The same lady again said that Carrie is on vacation and she will call me back the following week. I still have not heard from Carrie. The crazy part is the February bill had a traveling charge! They have never charged me anything called traveling charge. On February 11th no one in the service industry had a traveling charge! Since I was a customer for over 15 years and Carrie and her family has provided excellent service, when I have been asking them to call me back for over 2 months, I am of the opinion that the business was sold and the new owners are not honorable. Their words don't mean a thing to them , examples: 1) Quoting me a price of $850 and charging me $1125.14 2) Telling me twice that Carrie or her father would call me back and have not. 3) Telling me Carrie is on vacation 3 times in l than two months!

I reached DC Air when my ac shut-off in 80 degree weather. The owner arrived within the hour. Now I…read morehave a good knowledge of hvac but could still not understand what was going on with my ac. The owner assessed the issue in minutes and had it back up in just a few hours. I was expecting a large bill for the high quality of service and yet what I paid was VERY fair. I couldn't of been happier! If you have hvac issues or are in a predicament, I recommend you call these guys!

long time customer. replaced my water heater and gave us top if the line. no more cold showers…read more expert work and affordable.

I needed my furnace fixed fast, a tech was at my house in 30 minutes or less. They charged way less…read morethan the others, the tech waived the diagnostic fee and went straight to the repair and he didn't charge an arm and a leg. I highly recommend.

This company used to be called Marco Heating and ​Cooling, but I guess when you get so many bad…read morereviews, you have to change the name of your company every so often. A tenant called me and said her furnace was not working. I called Marco and met him at the house. He took the panel off the furnace and explained that the blower motor was bad on the unit. It was a part that cost over $300. The next day, he came out to repair the furnace . Upon telling me that the job was completed, I went over there to look for myself. I opened the panel and was shocked when I saw that the same old blower motor was still in the furnace. I called him to tell him I knew he had ripped me off. He was speechless for a few seconds before he finally told me that it wasn't him who installed it. It was his employee. I was suspicious so I asked the tenant what the person looked like that came in to do the repair. She told me it was the same guy that I had met with the day before, Marco! Let's face it, in the HVAC business, most customers wouldn't know an igniter from a blower from any other part in the furnace so it's real easy for a dishonest operator to lie to get you to pay for something you don't need. For example, a furnace might not be operating properly because a sensor is dusty. To correct that, the repairman just needs to wipe the dust off. An honest guy would in fact, wipe the dust off and only bill you for the service call. A dishonest operator can charge you for any number of parts. My guess is within a couple of years, Maximum Heating and Cooling will have another new name. When it does, and as long as it is operated by Marco, I will leave a review for the new company as well. This is a shady operator. ​

They were fine. Left a bit of a mess behind but...oh well. They were good enough to clean out the…read morefurnace ducts...I hope.

David and Andres were amazing! Polite and thorough. I got a step by step of their plan and they got…read moreto work. They didn't try to "sell" me on anything. They are a preferred vendor of the restoration company we used and traveled from Dallas to Austin to do this job. Glad they did! Airroot don't let these guys go!!

the best appliance store in humboldt park . if they cant help you they'll find someone who can…read more Never had a problem with anything i've purchased at j&r appliances , good warranty and fast services

I have been in situations where some of my appliances were on the brink of giving out completely…read moreand Jose has come to rescue, he is true life saver! I must say that before you consider giving up on your old stove, refrigerator, etc...give this place a call! They are true HVAC technicians that get the job done with the most honest and reasonable prices this side of town! Try them out and you will be a believer....