Efficient and knowledgeable; reasonable schedule of appointment and callback! Good follow up!read more

Annual maintenance on Furnace and water heater check. The technician (JR)…read moreWas on time as he had stated, performed the maintenance and then explained and showed me what he had done. Asked IF I had any questions. Actually this is 1st time a tech has specifically shown me what the entire process entailed. Very professional and customer care friendly. Thanks JR. Hollins residence

Great service. Emailed on a Wednesday, they had a tech here Thursday. Had previously called a…read moredifferent company and after 10 days they had still not set up a time for an appointment. Work was quality, the tech was very professional and personable.

Great work. They replaced my fridge compressor and it js working great again! Super friendly and…read moreawesome name!

The original technician who came out was not pleasant at all, barely spoke any English, and left…read moreour dishwasher disassembled after staying that he would need to order parts. I called the company to request that they send out someone else when the parts came in, and was initially told that I had no choice to have the original technician, because he was the only one who worked in my area. When I said I would just write a negative review about the service, then I was finally assigned a new technician. The second technician who came out also barely spoke any English and did not thoroughly test that the machine was working before he left because, even though the panel light come on, nothing runs when the start button is pressed. We immediately called the company to tell them that the dishwasher still wasn't fixed and they required that we send them video proof before they would send someone back out again (even though the technician had JUST left, they didn't bother to have him return). As of now, we still do not have a functioning dishwasher and we don't know when the company will be sending out another technician. Very unhappy with the service so far, and definitely would NOT recommend them to anyone.

These guys were awesome!!! Very fast and loved the 1 yr warranty thanks Ricardo!!!…read moreI truly appreciated the workmanship and. How fast and effective it went

Scheduled an appt. They give a 3 hour window between 8-11am and say they'll call when en route…read more When i scheduled it I requested to be as early as possible. By 945 I hadn't heard anything and called to see when about they would be there. The best that I got was before 11 o'clock. Asked if she would call the tech. She was extremely rude but did it. Then she picks back up and tells me he said before 11 o'clock wow. I cancelled the appointment. If I'm getting attitudes before they even show up 9 times Out of ten it's bad news.

my mom purchased a new furnace in 2009 and had problems 2 months after purchase and every year…read moreafterwards. I just had to buy another furnace because it was time for a new one, only to find out that the one that Ralph's installed was not installed correctly. Sorry no I wouldn't recommend this place to anyone.

Always pleasant and prompt ... the work is timely and staff are customer friendly! Will provide…read moreexplanations if work done and suggestions. They have been our home provider over 30 years .... So far ... so good!

Thank you Norb & Sons! Tom is just a straight up honest man. His crew was fast and the price was…read moremore than fair. I actually felt he charged me too little. As long as they're in business I won't use anyone else.

Made an appointment & unfortunately several days before the appointment I needed to change the date…read more& reschedule. I call 4 times with no response or call back. Each message I left,I told them I needed to reschedule & nobody bothered to return my call. Not a company I want to deal with.

2 techs arrived with a replacement part per their own words that has sat in their truck for 1-1/2…read moreyears. Spent an hour ripping apart our stove, to realize their replacement part is bad. Charged us to diagnose their bad replacement part. These guys are crooks. Plenty of far more reputable companies out there that don't replace old parts with even older parts and try to charge you for it.

The handle on our above the stove microwave broke they…read morewe're prompt , ordered the replacement part and took care of the problem. I would use them again.

Russ & Justin were exceptional. My AC unit cut out over the weekend, they promptly scheduled a time…read moreto come, and fixed the unit within a day. I called a few other local places in the area and Don's had the best rates as well. Would highly recommend to others!

I've used this place faithfully for a number of years. The last time I called for service they came…read morewithin the hour. It was an emergency and I was thankful. After all was said and done I realized that they charged me for Labor and a service call. Almost like a double charge. They fixed my washer and I was happy about that. This review mainly refers to the new service. I'm not sure if the same folks are there. I gave a friend their number and a card (from Don's) for a clean and check special. When my friend called, she was told that's a very old special. From May? She questioned the price. The person at the other end very rudely told her that a clean and check was now $20 higher and included an added service charge of $75. Are you kidding me? Established companies, not working out of their house , aren't adding this to clean and checks. I regret giving this referral. I also am going to look for a new service company. One who is more fairly priced. And knows the value of treating customers well.