This place is filled with crooks looking to make a quick dime, whether it resolves your issue or not. I came here for a leak in my car and was assured in complete confidence by Mario that they will get to the bottom of it for $100. That is $100 down the drain and I will describe why. The business mentality and ethics of this "shop" are incredibly stingy, heinous, and possibly criminal. They operate right out of a trailer after moving their location from Sea Cliff for a litany of problems (which I was originally unaware of). They looked like they knew how to operate well on older cars, given that the many times I drove by their lot, 80s-90s vehicles in good shape were parked. Don't let this fool you. Many cars have sat in that lot for over a month. I described where the leak was most intense and at which range the leak occurred. The owner, Mario, looked at me and obliged. I dropped the car off for the day. I can't say it was anything short of shady. My grandfather (with a different last name) knew I dropped the car off, so he stopped by to pick it up before the shop closed. They actually GAVE HIM THE CAR when he agreed to pay. No contact made to me. I could have lost my vehicle altogether if that was a stranger. Of course, they gave no receipt to him. Well less than two months later, I am driving home from work in a rain storm and the SAME region starts leaking again. This time even worse than before. I make plans to revisit Action Autobody the following day to get this resolved. It should be covered under warranty, right?! This is where the situation gets much worse. I get to the trailer and the receptionist is looking at me like I am crazy. After agreeing to look at it, a very shady Hispanic man donning dirty jeans and a shirt steps out from around the trailer. The receptionist and him bicker in Spanish for a minute while I just stand there. The receptionist tells me that he fixed something else the first time. Upon mentioning the company has to standby their "fix" she says that I will need the windshield to be replaced. Completely caught off guard and at a loss for words, I went back into their trailer as a random man drove in blasting loud music. He told the receptionist he is "dropping off one thousand dollars" and on hearing my plea for some warranty to be worked out in name of integrity or a total refund, he told me to bring the car back in six days at 9am. I looked at the receptionist and she agreed, taking down my number. As requested, the car is brought in at 9am and I am told the call-back will be around 12 noon. At 2pm, I receive a call telling me that my windshield needs to be replaced. I am then put on the phone with another person who is telling me that it will cost $250 for the parts and labor. He tells me this is the "wholesale price" and it will not get better. I put it on hold made some searches. The windshield replacements online are quoted from $175 to $1000, so I think my deal is okay. Then I had thought about how I already paid 100$ and had all these strange dealings with the company. I decide to retrieve my car and look for a quote from another mechanic I frequent (for mechanical and some electrical issues). When I went to retrieve my car, I spoke of how the price isn't bad, but it is akin to my paying 350$ for the windshield replacement since I had already given them money. She mentions that it is another company and they "do their own thing with the invoice". The receptionist then began arguing with me because I "told them to do the wrong thing with my car". OUTRAGEOUS. My telling them where the leak is constituted in them getting the wrong diagnosis?? I am quite certain they were aware of the windshield problem the first time they looked at my car too, given the past details. It is a shame they are so greedy to make a profit and have such little trust in their clientele that they will NEGLECT to tell their customers these things. Upset that they were mincing my words and trying to play me for a fool, I demanded to speak with Mario. Receptionist says the owner just had back surgery and is in no shape to talk, and no one else is responsible for the "wrong information" I gave them. The receptionist literally used a medical excuse so they would not have to answer to me. Since I am a medical student, I asked for information on which hospital and vertebrae involved. Intuition tells me this was most likely fabricated. I had asked for a price reduction since I had invested $100 arbitrarily. I mentioned 50-75 dollars less, because Action did look at it and I am not a greedy customer. The following day, no price reduction was granted. What's more, she was trying to sell me their company "warranty". On further inquiry, when pressing for details, their warranty is apparently "different and time-specific based on the job done". Literally no details were given when I asked about the warranty on my roof leak. Avoiding this place. Hopefully review follows this fraudulent business read more

Wonderful people great place to have your vehicle serviced. Mario and Kenneth you guys are the best. Thank you