The staff is friendly and the service is fantastic. They went out of their way to squeeze us in…read morewhen I had a car emergency.

If you are looking for a trustworthy and family orientated repair shop, look no further. After…read morehaving my car towed there and discovering damage that was beyond the scope of repair, the team at this shop treated me so well, were understanding, and went out of their way to try to assist me with the process involved. I will not forget that and I will not go anywhere else in the future.

Gruff people talking down to you. The main guy there Steve has such a poor take it or leave it…read moreattitude. they think engineering PhD's from MIT. Refuse to explain anything price is the price. Even oil change is more expensive than dealers now. They charged me $200+ for my AC repair and it stopped working in three months blowing hot air A waste of money Taking my business elsewhere and had enough if these disrespect condescending guys

I've been having issues with the starter in my BMW. I've worked in the auto industry for about 8…read moreyears and have been to all the local dealerships. This place was recommended to me by a body shop owner who also owns a BMW. I can tell you that the labor rate at dealerships is high and they usually take a long time to look at your car as well as replacing all related components to make sure the issues are addressed. You're dealership may also recommend services that aren't needed. Steve explained that rather than spending the time disassembling and diagnosing the problem, it's better to replace the ignition switch for less than 300$. I agreed. Steve said that if this doesn't work that the control module for the ignition may be the problem. I was interested in getting a spare key as well. Steve recommended waiting to make sure the issue was addressed before duplicating the key and possibly creating another issue. I agreed. The issue with the starter persisted so I brought the car back to replace the control module and duplicate the key. The new key and starter are now working perfectly. They were very friendly and knowledgeable. I appreciate that they didn't recommend any unnecessary services or escalate my bill with unnecessary labor. My used Z4 may have been a bad decision, but bringing it to Motor Works West for repairs was the right choice. Unfortunately I will have to go back to get my convertible top replaced and I recommend you bring your BMW to them as well.

My daughter was visiting from out of town and I realized the rear brakes in her car were worn way…read moredown. The shop was able to fit me in and get the car out in a timely fashion. The job was done well and priced very fairly. I highly recommend them and will certainly be a repeat customer.

I went for an emissions test. They were friendly and efficient. Very professional and what was very…read moreimportant, the shop and surrounding environment was super clean and organized!! I can only comment on emissions but I would recommend.

Best service. Best work. Best people!!!!! Would recommend them to all!!!!!! Love the conven right…read morein Wyckoff!!

These guys, SAMI and JOHN, are scammers. They are running scams selling garbage cars and causing…read morenew damage to vehicles that come in for repairs. They reset the computers on their used cars so that none of the sensor lights come on right away, hiding the NUMEROUS defects their cars have. Then, when you buy the car and it lights up like a Christmas tree two days later, they offer to fix the damage at exorbitant prices. They also pretend that they are selling cars for "customers" so that they can avoid taking accountability when you find out you bought a lemon. They have been doing this day in and day out for YEARS. Also, they CREATE oil leaks and other problems on routine inspections and service, then upcharge the customer to fix the problem they themselves created. JOHN and SAMI sold me a lemon pretending it was a customer's car. I was able to georoute and geotrack the accounts of the "seller" and they are ALL linked to the shop or John and Sami personally. Between that and tower triangulation, I was able to prove that John and Sami were the sellers the whole time, trying to avoid selling under a dealer license. They have been reported to the authorities with substantial evidence turned over against them. A Federal investigation is underway. I do not expect this place to be open much longer. Imprisonment seems justified.

Nothing but great things to say about Mike and the crew here. I got a nail stuck in the corner of…read morethe sidewall of my tire and needed to get the tire replaced. It was a Dueler run flat tire for my SUV. Its a hard tire to find and usually has to be ordered in. I had no luck finding the tire at any tire shops in the area but finally i called this firestone and Mike had one in the back. I called in the morning and Mike told me to stop by whenever i had the time. I dropped off the car that afternoon, went for a coffee and a little shopping in the shopping plaza across the street and the tire was put on in less than an hour. Over the phone Mike was really helpful and easy going. Made me feel comfortable that i was coming into his shop. When i arrived, i felt welcomed and the process was really smooth and quick. Customer service here is great. I'd recommend this shop to anyone.

I have hesitated to write this review for a while because everyone at the shop was so nice and…read morehelpful, and genuinely seemed apologetic about how everyone's night was going but I have never seen anything like this in my life. I tried out this Firestone location for the first time because it's near where I work in the summer. Made an appointment for 8 am and dropped my car off to get one tire repaired or replaced at 7:30 am before work, telling them I need it back at 4 pm. Ubered to work, left work at 3:30, back there at 4. They hadn't even started the work, my car was in the air when I arrived. I asked what was up, they said give us 10 minutes. I wait 40, then ask again. They found an additional problem and new updated time is about an hour. I literally sat there for FOUR EXTRA HOURS because at that point I refused to leave without my car. In my time sitting there I have saw four separate people come in and confront the employees wondering where their cars are. This one guy dropped his off at 8 am and came to pick it up at 7 pm saying he had somewhere to be at 7:30 pm, and they said "you should have told us that you needed it by then"WHAT I called and canceled my Firestone account credit card in the parking lot. Wasn't going to post this review but I went to get my car serviced at a different mechanic today and was in and out in a half hour, so it really put my experience into perspective.

Awesome shop and super Honest. Ozzy gave my father in law a senior discount replaced the alternator…read moreand did front brakes. AWESOME SHOP Chris is also great along with Adam. Thank you. Paul

Great service. Had to get my car inspected and Chris was super fast and efficient. In and out in…read moreless than 10 minutes.

The best ever caring folks. Fair, helpful, great people who get the job done quickly and…read moreefficiently.

EXCEEDS EXPECTATIONS IN EVERY WAY!…read more After an excellent, honest, fair and high quality auto repair experience with MPAB last year, they earned my full trust and loyalty for future business. Well, today I picked up my not-so-recent Lexus, which needed a new front "under bumper" shield that was dragging, and removal of white scrapes on three corners of the car. Dave advised there was no point in replacing the bumper shield, which would have cost $1200 plus. Instead he wired it back up securely, advising it would most likely do the job..."no point spending that kind of money on this". I thanked him, asked for the bill for that labor and the touch-up painting...he waved it off and said "no charge for it...you can give a tip Bobby (who did the painting)", which of course I gladly did. WHAT???!!! WHO DOES THIS???? What an over-the-top wonderful culture and committed to customer service exists here. What a blessing to have found this establishment. To anyone reading this, trust me...you need not shop around. MPAB will exceed your expectations as well. BRAVO!!!! to the MPAB team!!! (Oh...and I RARELY write online reviews...but they deserve this one!!!)

The absolute BEST. Integrity, Honesty, Responsiveness. I can't recommend highly enough. If you're…read morelooking for a mechanic, there's no need to look further.

I've been taking my cars to Tom for over 20 years. Great service! Honest and Fair!!!!!!!read more