They were very efficient and I received a very quick appointment. The entire staff was friendly,…read morehelpful and ready to answer any and all questions and inquiries. They did an excellent professional service

Brad's saved the day! I was in Eugene just for the weekend and having car trouble. This shop was…read moreopen on Saturday, unlike most in the area. Even though they were busy, they squeezed me into their schedule and totally solved my problem quickly. Their kind and effective service turned my bad day into a good day.

I'm new to the PNW, so color me surprised when I turned on my outside car's heater and got hit with…read morethe distinct scent of zoo and port-a-potty. Yup. Rats had moved in. This being a time-sensitive matter, as rats could end up chewing through wires the longer they live in your engine compartment, Sun Automotive thankfully made space for my poor car the same day I called. They kept my car for 3 days and were able to work it in around other customers. They found the nest in my heater box and removed it and sanitized everything and changed the air filter where the rats had started another nest. After all of that, they sprayed herbal rat repellent and sent me on my way. They're pretty expensive, the rat repellent they sprayed was about $140, but they do good work, communicate updates well, and they worked me in same-day when other mechanics I called quoted me a whole week out. Overall, I'm very pleased that they were able to get the rats out before any more damage could occur. My car is now safely in a garage, so this will hopefully never happen again. I plan to return to Sun Automotive for regular maintenance.

First of all, I never write reviews but this company's commercials about how fair and honest they…read moreare, are so outrageous and it could not be further from the truth it angers me every time I see one. You might see some positive reviews and that's only because the people that are writing them still don't know they got ripped off. I arrived in Eugene OR five years ago and the engine light went on in my SUV. I happen to be near an auto parts store and knew they had some testing device. They said they I needed some part replaced, I don't remember what it was called now, but it was $200 and easy to install. I didn't buy it then but went to Sun Automotive on Rustic Pl., to get an estimate to fix it. they looked me in the face and said it was gonna cost $900. I told him how the auto parts store said it would only cost $200 for the part and that would be easy to install. but Sun Automotive said the auto parts store didn't know what they were talking about and to replace it would be very difficult to get to. I suspected a rip off and went to a different auto repair company down the road. Not only did they tell me it was easy to replace that part, but when they checked out the car, the only thing that was wrong was that the gas cap was loose. I'm telling you folks and I have nothing to gain for making this up. These are conniving thieves. BUYER BEWARE !

TLDR: Super honest. Responsive. Excellent prices. Try him…read more I needed a mechanic to give my UofO student's 2019 Elantra a 60K service. Several folks quoted her $700 through $2K. I called and chatted with Dan who assured me it wouldn't need much based on Hyundai's published $60K service list. In the end, it was about $110. He checked her brakes and said they were in great shape and definitely didn't need his $450 per axle brake replacement service. She had previously been told her brakes were dangerously bad and needed urgent replacement. Dan could easily have told me her brakes needed replacing and made $450-900. He did not because he's an honest car mechanic. How refreshing!

Daniel is so kind and he always takes good care. He's flexible and polite and works hard to give…read moreyou the best service for the best price he can offer. He's given me my 60000 mi service for hundreds less than the dealership quoted me, and even fixed a problem with my headlights recently for free!

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

Been coming here for years! Mike's shop is vetted with honest and competent professionals. Always a…read morefair price for services! Clear communication and relevant recommendations to keep vehicles in tip top shape! I definitely recommend them and will keep coming back.

The best team ever. They are upfront with what's wrong with your car and don't overcharge.read more

Motor for my driver side window went out. They were able to get me in after about a week lead time…read more Able to fix the underlying issue after a 1 day turn around. Hooray! Unfortunately they forgot to screw the window control panel back in for the driver side door. Popped out after trying to pull the window back up while driving. Surprise! Rearview mirror wiring harness was also loose. Grease on the seat. I get shops are dirty, but maybe wipe up after? I fixed all these issues after the fact, but triple-test everything as soon as you get your car.

This professional shop should be at the top of the list for being so awesome! He's an efficient,…read morefriendly, honest, mechanic who offers awesome work at a great price! Had I taken my van elsewhere, surely they would have sold me new brakes - but he told me I still have 50% left. I did need new wheel bearings & he did a great job for much less than I had been quoted previously at a different shop. I recently relocated to Eugene & looked through Yelp but didn't see this shop & some of the "top" ones have some odd reviews so asked the "WTF Lane County group" on FB who is recommended & am so glad I did! I now have a local mechanic I can trust.

Great locally owned business. Jeremy will always shoot you straight and will not sell you anything…read moreyou don't need. I have had lots of vehicles serviced with Jeremy and have never had an issue. Take your car to a shop you can trust, take your car to Jeremy's

I've been a long-time customer here (since the late 90's). There's a reason for that. Randall's has…read morealways focused on listening, finding the problem, and offering solutions. Sometimes there is more than one way to fix a problem, and other times certain issues can wait to be handled later. This is why we keep returning--I trust their advice. Their work is always top-notch, and they honor it. My recent visit was for a basic oil change and a look-over for an upcoming trip. They found a few issues that could have been bad for me. We discussed, and they completed the work without me having to bring my SUV back. I'm at 228k on this rig and going strong, courtesy of current and former staff. Thank you Lyle and Lelan!

Randall's Automotive has been my go to for the last few years. Kind folks who are patient and…read morethorough in their explanations of what needs to be done. They also run regular specials and have a driver to drop you off and pick you up from anywhere in the city while your car is being worked on :)

Outstanding! Marco is brilliant when it comes to auto repair. Very reasonable prices.read more

I've had the pleasure of Marco's help for over 10 years. He has replaced the engines in both our…read morecars and done numerous other jobs. He is honest and reliable, not to mention a great mechanic. My ignorance about cars leaves me vulnerable to being cheated by an unscrupulous shop, but I've come to trust him completely. He's great to work with.