This is the third excellent experience I have had with Wayne's Garage. They do a thorough…read moreinspection on my 2003 Avalanche and help me keep her running in tip top shape. The guys are great and I will be back again. You should try them too.

What a great shop this is! I just found them a few weeks ago. I had work done on my Acura at a…read moregarage in Eugene and the problems weren't only not fixed but created a problem with my A/C. Jerry was so nice and scheduled to check out the car a few days out. I dropped off my car and the mechanic went over the issues I had: speedometer cable broken and replaced Idle control not working. Come to find out, my A/C wasn't working right either. The shop is very clean, as is the waiting area and bathroom. They had coffee and water available to drink while I waited. The work was done in a reasonable amount of time. I was warned that the A/C issue might involve having to remove the dash inside the car to find the problem and might be a pricey fix. Ugh. I was preparing for the worse and praying for the best. The speedometer cable was not broken but disconnected. Huge cost savings there and impt. because the part was no longer being manufactured. The Idle control part that was put on by the Eugene mechanics and didn't fix the idle problem wasn't the necessary part to fix the idle problem. My car has a manual transmission. It has two Idle control parts not one which is what automatic transmissions have. The one that was replaced was for hot starts...the one I needed was for cold starts which would solve both cold and hot start idle issues. I found a used fast idle control assembly part online and that fix was properly fixed now. The fix made by the garage in Eugene to address the fan issue for the radiator was not fixed. Mainly because the problem wasn't the fan but a dead battery. The Eugene mechanics repair that was made was to add a timer and sensor which, not only wasn't necessary but ended up being the cause of the A/C unit not working. It was blowing the A/C fuse making the A/C not work. Thankfully the dash wasn't taken out so the fix was not as expensive as I thought it would be. I am grateful for good and honest mechanics. I am frustrated with having to go back to my previous mechanic and try to get some money back on the work they did but I'm going to try. Wayne's is my new Acura mechanic.

I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

I was lied to about my back brakes being at 1mm and I don't believe they even did an alignment (car…read morestill has a slight pull) When I came in to complain I was condescending to and called a liar. The service manager lied to the owner and said I was yelling at him(I never raised my voice) They take advantage of women! DO NOT BRING YOUR CAR HERE!!

I had went to pape because of a recommendation from a friend, the employees were very sweet but…read morethey had made a mistake on my car. I was disappointed, however after speaking the Jesse, he really went above and beyond to take care of me and my car. The integrity of the shop was really impressive.

We had a couple hiccups but Donovan worked it out for me like a pro. I can see why people call…read morethese guys the Toyota whisperers.

I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

Sometimes you just get very very lucky... Having just moved…read moreto Eugene and needing car servicing I checked all of the entries on Yelp and read all the reviews very carefully. Based on the reviews we made an appointment at Oakmont to get our truck serviced. The truck has not been serviced in 14 years! Oakmont was terrific, when we picked it up we were very confident that they had gone through it with a fine toothcomb and fixed all the issues. However, they are also practical, if it wasn't needing service, they didn't fix it, so rare in these times when garages try to push a total rebuild on you. Their prices are also very fair, no gouging here! The only problem is that they are so good that it can be difficult to get an appointment, but they always try to get you in if at all possible. Feeling blessed, so great to have a good mechanic you can trust!

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

the dude is a prick, very rude and unprofessional. we parked infront of the building because we had…read morea 38 foot trailer on with a dually and he flipped his shit and we were nice at first then we told him to calm down because he was making a scene and he flipped his shit and wouldn't stop yelling after. why would anyone want service for somebody who treats customers like that. mind you they were closed

Got mad because I said there's no reason to change rotors if they're not damaged.....got a private…read moreparty to simply change break pads for half what he quoted me....

Spent $2000 to have my bmw 335i fixed. What they did didn't fix it at all. I called and called but…read morethey refused to call me back. I definitely felt ripped off.

Solid shop, these guys helped my car back on its feet over the weekend. I drove up from Southern…read moreCalifornia, and my clutch/pressure plate gave out on me as I entered through Oregon. Maybe a sign for Californians to stay out! Haha. Even though my clutch gave out, I was able to drive the car all the way to Eugene and pulled into the Fred Meyer off the Beltline. My girlfriend was already in town and stayed a few houses down from the shop, so I gave Autobahn Imports a call. They quoted me a solid price, and told me it'd either be fixed the same day (Friday), or will be fixed Monday. Unfortunately, my transmission was having some issues separating, so we'd have to wait til Monday. I felt a bit bad calling and bugging them to get an update, I really wanted to drive around the Portland and Washington area in my car, but they updated me with every call. I was able to get my car back Monday with no issues other than my speedometer not working. I didn't notice this until I took off for a drive to get some food, and was able to get back before they closed. They checked the plugs on the VSS, and it looked fine. Unfortunately, we couldn't give it a better look. They were closing, and I had to drive home that same day. The clutch got a good break in on the way home though! However, I did take the VSS out and noticed it was missing the little key inside that spins. So the key may have came out when they took the VSS out, or it somehow disappeared on its own. I went ahead and got a replacement at home, and it's fixed now. Overall, great service and great price. They also gave me the car a courtesy wash. I highly recommend them.

well to start off they are friendly I'm office. Iv gone here twice and first time 1 of the guys…read moredoing my oil change used his foot to push my door open I wasn't happy he scuffed it I did say something to the I did say something to the manager, and they were removed it. The second time I went Everything was fine again, but I noticed it was the same guy that got in my car to do oil change so I purposely see if he used his feet to open my door. I did see a tiny foot mark, but I didn't say anything and I just wiped it off, but I did notice that he's messing with my seatbelt for some reason he was twisting it in some sort of weird way to the point where when I tried to put my seatbelt on, it was all mangled up. I don't know what's wrong with this guy, but he needs to leave my stuff alone because next time I'm gonna go in and I'm not gonna be nice. given a four star rating is still good, but it would be five. If this guy that was getting in my car wasn't acting like a child messing with my stuff.. I don't understand how it's hard for someone to get in the pull it in the garage. Do your job get back in my car do not touch anything in my car other than the the steering wheel and get out of my car, the exact same way.

I have been going to JT Auto for about 4 years, they have worked on a number of cars and always…read morehad good repairs and service and no complaints Patrick always explains all the things that were found on the car and what should be taken care of to prevent break down and items that need to be looked at on a later date No strong Arm tactics, just informs you with pictures and cost I would not go anywhere else thanks JT Auto