Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

Do not go with Frontier. The worst internet connection, lack of customer care and follow up with…read moreANY issue...and we just had a call escalated after 1hr 50 minutes of having a technician attempt to trouble shoot the issue of slow-no internet. The "supervisor" was not listening to our issues and concerns and then said we were not using the proper speed test (even though we told him multiple times we are using the frontier speed test the other tech sent us, along with multiple other speed tests to test our wi-fi). He kept saying "your neighbors are probably blocking your signal." WHAT?!? The eero is 3 feet away from our TV. He kept repeating and repeating the same thing. The worst company-frontier/verizon.Quality and service 0/5 stars.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.

This is the 3rd time I have went to this store. Where is the manager? The employees could not care…read moreless about customer service. They would rather play on their phones, laugh and live In their own world. I asked one of the employees several months ago to help me with my phone. She is there giving me instructions, and acting like I was the most dense person in the world. When I said I am old, can you show me on my phone what to do, she helped. I thanked her and left. I was a few steps out the door turned around to go back in, because I had another ? and here are her and her coworkers laughing their heads off. There were no other customers in the store. I cannot prove it, but I believe they were Snickering at me, because as soon as I came back in, they were looking at each other and smirking. I was there over the weekend requested a new remote, in exchange for my defective one. They did not have in stock and the employee told me they had not had a shipment for 2 weeks. Again, upon entering the store a very nice young man said Welcome in, we Will be with you shortly" then I was totally ignored by a gal working there playing on her phone and a guy just standing around. After a few minutes I said is there someone here we can help me? Finally, the guy slowly walked over. At that point I said I can see why your store's customer service is poorly rated. The guy said "yes, maam! Then as I was walking out I heard all three of the employees Laughing! Ridiculous! This store needs a firm manager and employees who have a work ethic not slackers.

i had chatted with an Xfinity agent a few months ago to lower my overall bill. The agent proposed…read morea plan which lowered my bill from over $250 to ~$125. However, the agent said that I have to get a cell phone to get this plan. I called back a month later because I did not see a drop in my bill. The Xfinity agent said that I should wait another month for the plan to go into effect. I finally called back again after 3 months because my bill did not drop. Xfinity internet was able to change my plan to a reasonable and refunded the charges in the previous months. I would give those people 5 stars. the 1 star rating is for the mobile customer service who refused to give me a refund after I explained what happened. So I paid 3 months for a cell phone that I do not need and did not use (I asked them to check the usage). i talked to the customer service agent and his manager. The manager basically suggested that I was lying. when I told him that this was Xfinity's fault, he stated that this was not Cfinity's fault. I am going to start looking for another internet service.

I went in to trade in my iPhone and I was assisted by Ellmaer Ranjber. He made the process so…read moreseamless and efficient. He answered all of my questions and was able to provide me all of the information. I would highly recommend being helped by him.

I was experiencing a stressful 48 hour gap where I had to return my orange iPhone 17 Pro before…read morereceiving the new dark blue replacement. With work at an on-site lab with co-workers coming in from overseas to assist, not having my phone was kind of a nightmare. When I finally got my new iPhone, I started restoring it from the most recent iCloud backup. What I didn't realize was you need your old iPhone to transfer the eSIM card and carrier settings to a new iPhone. That information does not get backed up on iCloud. So I had to find a Verizon store to get my line activated on the new phone. I didn't know there was a store on El Camino just south of Bowers/Kiely in Santa Clara. It's nestled inside a dense strip mall. Once I walked inside, there were two groups of customers being helped to the left and right, seated across from store reps. I waited in front of them until the rep on my left acknowledged me and said they would help me next. It took about five minutes, but no issues there. Seemed pretty standard. A 3rd rep came in to assist me and we began the process of loading up my account info with an email verification link. Even though my iPhone had no cellular service, the store guest WiFi allowed me to receive the verification email. The rep used my iPhone's IMEI number found under "General/About" to send the eSIM to my phone from his carrier side tablet. After about a minute or two, the eSIM came online and cellular service was restored! I thanked the rep and left. When I woke up this morning, I saw an unexpected email notification that had apparently been sent while I was in-store. Something about "Device Protection" being added, which was not something that the rep discussed with me while I was in-store and I had definitely not requested. I logged into the Verizon app to confirm that an $18 per month charge had been added to my line without being mentioned by the rep. That's the type of thing if left unchecked would cost you hundreds of dollars over god knows how long before being discovered. I wouldn't have even known if I hadn't seen that email. Whether that feature was added by default to a new eSIM activation or manually added by the rep, I don't know. After visiting stores like this, I advise logging into your account and make sure no unrequested services have been added to your account because those charges really add up over time. One extra star for helping me activate my phone, however I was really disappointed to see a deceptive $18 per month device protection added without my consent or any discussion while in-store.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

They are attentive and professional. Remo is incredibly prompt in contacting you to make sure they…read moreunderstand your needs and to ensure everything is done correctly. I've had them install StarLink at 2 separate locations including once with a 2nd specific audiophile connection. Both times were seamless. I also contacted Remo after a storm affected our connection. He got back to me within an hour to troubleshoot the problem. An easy 5 stars. -PM

Outstanding Service!…read more I can't say enough good things about Rhemo. He went far beyond what I expected from an installer. After discovering my Starlink system had been activated under the wrong service plan, he took ownership of the problem instead of simply saying it was a Starlink issue. He documented everything, submitted a detailed support ticket, and continued working through the process until Starlink corrected my account. I trusted Rhemo enough to give him access to my Starlink account and simply told him, "Make it happen." He accepted that responsibility without hesitation--and he delivered. Because of his persistence and professionalism, my internet was up and running correctly within 24 hours. He was knowledgeable, patient, and genuinely cared about making sure I had a working system before considering the job complete. In today's world, it's refreshing to meet someone who takes ownership of a problem and sees it through until it's resolved. Rhemo exemplifies that kind of integrity, professionalism, and commitment to his customers. If you're looking for someone who stands behind his work, takes pride in his craftsmanship, and genuinely looks out for his customers, I highly recommend Rhemo. He doesn't just complete the installation--he owns the outcome. Thank you, Rhemo, for turning a frustrating experience into a positive one!