Once again Active did another amazing job replacing a car windshield. And with all the potholes…read moreand rocks all over our local roads, it's good to have a company to trust for these repairs that require extra precision due to all the electronics in cars. And they do a great job with repairing/replacing door and window screens with dog-proof non-rip screens .

It took over 3 weeks for 1 screen to be repaired. We live behind this store and thought it would be…read moreconvenient. My husband brought the screen over and was told the person who fixed then was out but they would work on it when they got back beginning of next week. They never called to say the screen was ready. They gave me a husband a hard time when he went in to inquire about it like I he was bothering them. Said if he wasnt called it wasnt done. (Btw it was done). Then there was a phone call from the owner asking the employee if she was ok. Minute after he started conversing with her. My husband is even tempered, laid back and non confrontational. I guess the owner saw he was biracial on the camera, and that apparently made him scared for the female employees safety. (He could hear the whole conversation) Oh by the way my husband works for Suffolk County jail system she was probably safer with him in there. We will drive elsewhere the next time we need a screen fixed or buy the materials online and do it ourself next time since it isn't thay hard. Good customer service goes a long way, unfortunately that's not what we received here. Very unfortunate.

Had a rock hit my windshield and where else to go other than Safelite. Made an appointment online…read moreon Wednesday 1/1/25 - New Year's Day for Friday to replace my windshield at my home location from 8:30 - 12:00. Promptly at 8:15 AM Friday the tech called me and ask if he could pick my car and work on it at the shop because it was too cold to work outside. So, I told him I world bring it to his location in Westbury. Arrived after 9:00 AM, they took my car immediately. About 2 hours later all was finished, new windshield, all stickers replaced, and my E-Z Pass and all was recalibrated with safety features and camera. The tech explained what was done and no car wash, rotating tires or mechanical repairs for 3 days. They had all my insurances information which I submitted when I made the appointment. Luckily, I have full glass coverage. I was very impressed that they had my windshield which was shipped overnight since New Year's Day when I made the appointment was a holiday. They made the entire process as easy as possible even contacting my insurance company and processing the claim. Safelite is the way to go for glass repair, they are best at it. The staff were very polite, efficient and professional. They are Great!!!

The absolute worst customer service possible. Had an 8-12 appointment. No show. Made 3 phone calls…read more Either no answer or the tech is on the way. Finally at 230 they said the glass arrived damaged and appointment was canceled. Which they could have told me many hours earlier or in response to any of my phone calls. Do yourself a favor - do not do business with this office. They have no regard for or concept of customer service. There are better alternatives to safelite.

Excellent, professional service Avoid the National chains if…read moreyou can and Support your local family run business. KP will service all your home and auto glass needs. This is the second time I used KP and my windshield was replaced perfectly in just an afternoon as promised.

Dropped off sliding screen door Monday June 1st. Was told will be completed within a day or two for…read more150$. Expensive than others, yes indeed but convenient. Called Wednesday and was told not today but it will be ready tomorrow. Called back on Thursday, nope, still not done. Again on Friday and then Saturday, still not even completed. Called again Monday and guess what? Not done still! Employee calls me today June 9th and ask if I'd like to "move forward" with the fixing of the door. No effing sh*t, but why am I being called 9 days after when I went there specifically to get it fixed. Either way they suck. Attempted to say they'd take 20 bucks off but asked them to send it back to me and I'll take it elsewhere. Consumers, find a legit dealer and installer, KP glass isn't one

EXCELLENT CUSTOMER SERVICE!!!! HIGHLY RECCOMMEND!!!!! This…read moreestablishment has restored my faith in customer service!!! Thank you Matt for your GREAT communication skills, ability to listen, assess my needs, give me choices and NO DRAMA!!! (did I forget to mention same day service) All while keeping an awesome smile on your face.

Matt the owner did me a solid by fixing my trucks radio problem when they were getting ready to…read moreclose. He wasn't sure if it was a permanent fix, but it's been several weeks and the radio is still perfect. The price he gave me to fix it was terrific. Also a great guy.will be going there if I need any audio for any of my vehicles.

Great customer service, Jacquim. He did a 3 way with my insurance company and all issues were…read moreresolved in minutes. After numerous calls they were the only company to source the glass I needed and also for your convenience they come to you! Outstanding customer service.. Thank you!

Quick service and wonderful staff. Price I paid was the price quoted on phone. Definitely would…read morerecommend. Great alternative to Safelite.

lousy tint job on my 330 BMW, bubbles all over and jagged edges . No safe precautions taken and all…read moremessy finish

I cannot believe after having such a hard time with Safelite for two months that it was so easy and…read morepleasant to deal with this company. I spoke to a gentleman named Mike on the telephone who explained everything to me was a pleasure to talk to and I had my claim transferred from Safelite to them and they were able to have the glass and have it installed in under a week where it was taking two months with that other company. I am soooooo pleased with the quality of service they provided and the level of customer service I received if you are even considering going with the other company don't and absolutely go with them! Thank you again Mike for just being so amazing

I cannot say enough great things about Precision Auto Glass. From start to finish, the entire…read moreexperience was absolutely top tier. The fact that they came directly to me made everything so convenient. No waiting around at a shop, no rearranging my schedule. They showed up on time, fully prepared, and got right to work. The workmanship was flawless. You can immediately tell they take pride in what they do. They used OEM BMW parts, which gave me complete confidence in the quality of the repair, and they were completely transparent about everything. They also walked me through backup options in case my insurance didn't approve OEM, which I really appreciated. No pressure, just honest and knowledgeable guidance. Communication throughout the process was outstanding. I was kept informed and updated the whole time, which made the experience stress free. What truly impressed me were the finishing touches. After completing the job, they vacuumed the interior and cleaned all the glass, leaving my car looking better than before. That level of care speaks volumes about their professionalism. If you want amazing workmanship, clear communication, and the convenience of true mobile service, Precision Auto Glass is the company to call. An outstanding experience all around. Highly recommend.

WOW! What a great experience with Precision Auto Glass!! I ended up busting out my back window on…read moremy truck while backing my camper into my driveway! Yikes! What I thought was going to be an inconvenience to replace became an easy process. The knowledgeable receptionist, Lori, asked me several questions, then looked up the glass using my VIN # to ensure that the correct back window was ordered for my truck. The two young technicians who came to my home to install the window were on time, polite, neat, and efficient ( only took an hour and a half). They kindly explained all the necessary information to me to ensure that the window would set correctly. I was told by another glass shop that I needed to bring my truck to their shop and leave it for four hours. I was thrilled that I wasn't inconvenienced by traveling and waiting around for the same repair! From the phone call with Lori to the install, it only took 2 days. In addition, the cost was hundreds less than what I was quoted by another shop. The whole process was easy and stress-free! I will be recommending Precision Auto Glass to everyone I know!!

Ian did a great job. The repair was quick and convenient. It was a small crack, and he fixed it…read morevery quickly. He was very kind and explained everything clearly.

Ian is very knowledgeable about auto glass and the fact that he fully explains everything is…read moreeducationally refreshing. I had a crack that happened and spread Saturday afternoon and by Sunday it was fixed very well by Ian. He told me that due to the climate and moisture it wouldn't be a perfect job and that makes sense as it was snowing with cold temps. He was very responsive via phone and on a Sunday helped to schedule me in and have it taken care of. I had most places that would push me out a couple of days and maybe have me get a new windshield. The crack was bullseye crack a little smaller than a dime and spread about 8 inches. The quoted price was very fair and much less than the big shops. All in all I have a new expert for any auto glass issues. Gotta love Yelp! P.S. to the one person, Vic R. who gave him one star, that review should be removed as it's not right just because Ian told him the truth. Come on Yelp!