Fast response to my yelp project Quality work…read more Great communication I would definitely recommend again

Called in the evening and scheduled for the next morning! Kaba contacted me when he was on his…read moreway. He and assistant arrived as promised, explained each step of the process and did an amazing job. So thankful for their service. So friendly, courteous and professional. Would highly recommend this company and the two of them.

Once again Active did another amazing job replacing a car windshield. And with all the potholes…read moreand rocks all over our local roads, it's good to have a company to trust for these repairs that require extra precision due to all the electronics in cars. And they do a great job with repairing/replacing door and window screens with dog-proof non-rip screens .

It took over 3 weeks for 1 screen to be repaired. We live behind this store and thought it would be…read moreconvenient. My husband brought the screen over and was told the person who fixed then was out but they would work on it when they got back beginning of next week. They never called to say the screen was ready. They gave me a husband a hard time when he went in to inquire about it like I he was bothering them. Said if he wasnt called it wasnt done. (Btw it was done). Then there was a phone call from the owner asking the employee if she was ok. Minute after he started conversing with her. My husband is even tempered, laid back and non confrontational. I guess the owner saw he was biracial on the camera, and that apparently made him scared for the female employees safety. (He could hear the whole conversation) Oh by the way my husband works for Suffolk County jail system she was probably safer with him in there. We will drive elsewhere the next time we need a screen fixed or buy the materials online and do it ourself next time since it isn't thay hard. Good customer service goes a long way, unfortunately that's not what we received here. Very unfortunate.

Ian is very knowledgeable about auto glass and the fact that he fully explains everything is…read moreeducationally refreshing. I had a crack that happened and spread Saturday afternoon and by Sunday it was fixed very well by Ian. He told me that due to the climate and moisture it wouldn't be a perfect job and that makes sense as it was snowing with cold temps. He was very responsive via phone and on a Sunday helped to schedule me in and have it taken care of. I had most places that would push me out a couple of days and maybe have me get a new windshield. The crack was bullseye crack a little smaller than a dime and spread about 8 inches. The quoted price was very fair and much less than the big shops. All in all I have a new expert for any auto glass issues. Gotta love Yelp! P.S. to the one person, Vic R. who gave him one star, that review should be removed as it's not right just because Ian told him the truth. Come on Yelp!

Ian is super nice, honest and professional. He did a terrific fix of my windshield crack -- it's…read moreamazing that I really can't see any blemish after his work. Highly recommend!

Not much to say, which is good. The staff is very friendly, helpful and professional…read more They replaced my windshield in a timely matter with no errors or hiccups. If you have decent auto-insurance the price won't be too hard on the wallet. All in all i suggest this shop!

The absolute worst customer service possible. Had an 8-12 appointment. No show. Made 3 phone calls…read more Either no answer or the tech is on the way. Finally at 230 they said the glass arrived damaged and appointment was canceled. Which they could have told me many hours earlier or in response to any of my phone calls. Do yourself a favor - do not do business with this office. They have no regard for or concept of customer service. There are better alternatives to safelite.

Dropped off sliding screen door Monday June 1st. Was told will be completed within a day or two for…read more150$. Expensive than others, yes indeed but convenient. Called Wednesday and was told not today but it will be ready tomorrow. Called back on Thursday, nope, still not done. Again on Friday and then Saturday, still not even completed. Called again Monday and guess what? Not done still! Employee calls me today June 9th and ask if I'd like to "move forward" with the fixing of the door. No effing sh*t, but why am I being called 9 days after when I went there specifically to get it fixed. Either way they suck. Attempted to say they'd take 20 bucks off but asked them to send it back to me and I'll take it elsewhere. Consumers, find a legit dealer and installer, KP glass isn't one

Excellent, professional service Avoid the National chains if…read moreyou can and Support your local family run business. KP will service all your home and auto glass needs. This is the second time I used KP and my windshield was replaced perfectly in just an afternoon as promised.

Quick service and wonderful staff. Price I paid was the price quoted on phone. Definitely would…read morerecommend. Great alternative to Safelite.

The price was good, but they put the wrong molding on my front windshield replacement. I had it for…read moreless then a year before i had to replace it again. I got it fixed by another company and they showed me the flaws in the previous job

lousy tint job on my 330 BMW, bubbles all over and jagged edges . No safe precautions taken and all…read moremessy finish

I cannot believe after having such a hard time with Safelite for two months that it was so easy and…read morepleasant to deal with this company. I spoke to a gentleman named Mike on the telephone who explained everything to me was a pleasure to talk to and I had my claim transferred from Safelite to them and they were able to have the glass and have it installed in under a week where it was taking two months with that other company. I am soooooo pleased with the quality of service they provided and the level of customer service I received if you are even considering going with the other company don't and absolutely go with them! Thank you again Mike for just being so amazing

Tommy is great he really knows his business. I had a a huge rock crack my windshield. And then the…read moresnow made it migrate across the windshield. I called Mr. Glass and they were able to start the process from the first moment I gave him my cars info. He said he'd have the windshield in an hour. I went to them to change the window. It took under two hours and I was done. They would've come to me but because of snow I thought it was better to bring it to them. It worked out great. They have a comfortable waiting room and Kim is great. She's knowledgeable and personable and fun to talk with. They took my insurance so I had no charge. I would recommend them for all your glass and mirror needs. They do glass shower doors too.

While driving my new car on the NSP, I got a nice chip on my windshield. It was the size of a dime…read moreand right in my sight of vision. I was devasted. I Call Tom and he told me to come by after 3. When I got there the place was clean and friendly. He fixed it in less than 15 minutes. I can't believe how great it looks. Only those who knew it was there can see it. Thanks for a great job!!

I brought my Tesla in to have the windshield replaced after noticing a long crack, about 16 inches…read morein length. I went through my insurance for the replacement, and the entire process was smooth from start to finish. Communication was excellent from booking the appointment, to dropping off my car, to receiving updates when the repair began and when it was completed. Everything was handled promptly and professionally via text, which made the experience very convenient. The repair took about five hours, and they did a great job. I have no complaints at all. I would definitely use their services again and highly recommend them to others. The customer service was great!!

The only reason I didn't give a full 5 stars was due to the wait time for the first available…read moreappointment. The TV commercials make it seem like you can get same day service, but you'll be lucky if you can get an appointment in a week. They crew came on time, communicated well, and did quick quality work. Thanks to the close relationship with my insurance, windshield replacement was no cost to me.

I met Austin Willert on Nextdoor when I requested who to call to fix our window. He offered to find…read moreout why the window fell inside the door panel, for free. He discovered both clips had broken. But the window wasn't. He was prepared and brought a window with him to replace ours. As it was, someone had put the wrong window into the right box. Then Austin did something we never would have expected, he traveled 45 miles to get the right one. He kept in touch, off and on. Within one day, he came back and installed it. He also went above and beyond, and cleaned the window. All of this only cost us $280.30. Glass Advantage didn't call us until the next day and quoted us $300 and something. If we ever need a window replaced again, we're calling Austin as he gave us his business card. Not only did we appreciate his fast service, but that he was very personable with us old folks.

I cannot say enough great things about Precision Auto Glass. From start to finish, the entire…read moreexperience was absolutely top tier. The fact that they came directly to me made everything so convenient. No waiting around at a shop, no rearranging my schedule. They showed up on time, fully prepared, and got right to work. The workmanship was flawless. You can immediately tell they take pride in what they do. They used OEM BMW parts, which gave me complete confidence in the quality of the repair, and they were completely transparent about everything. They also walked me through backup options in case my insurance didn't approve OEM, which I really appreciated. No pressure, just honest and knowledgeable guidance. Communication throughout the process was outstanding. I was kept informed and updated the whole time, which made the experience stress free. What truly impressed me were the finishing touches. After completing the job, they vacuumed the interior and cleaned all the glass, leaving my car looking better than before. That level of care speaks volumes about their professionalism. If you want amazing workmanship, clear communication, and the convenience of true mobile service, Precision Auto Glass is the company to call. An outstanding experience all around. Highly recommend.