I came here to request a quote on car insurance I was able to find a great price! The customer…read moreservice was amazing and the best part is they do not charge you any fees to add or remove vehicles. I was paying extra just to make payments at my other insurance office, I am glad I switched to First Empire.

this place is a fraud, they sell you insurance take your money and pocket it, I originally found…read morethis office while looking on yelp since I live around the area, there's a man there by the name Juan Martinez who is the one I spoke to, he gave me a cheap quote and cheap down payment wich I couldn't deny, when it came down to paying he said he would meet me, wich I found odd but agreed to it because my previous insurance came to us. we met and I Gave him the cash, he told me I would receive it thru email and sign thru there, it's been 3 months and still nothing, upon calling and calling I get no answer and seems like they are ignoring me. I've looked up to see if he was licensed to sell and thru the California Website and found out Juan Martinez is not licensed to sell, that grew suspicion, so I looked up the license number for the company and saw only one person is licensed to sell and it wasn't Juan's name, upon further research I found out Juan Martinez is an illegal in the country with no permit to work in the USA. I have already filed a complaint with the department of insurance and I will follow up with complaining to the better buisness bureau. yes it's my fault for trusting this man, I should of known it was a red flag to meet him to pay

This company presents itself in a dishonest way and that made it hard to even find this entity to…read morereview. They posit themselves as "Simplify Your DUI" and contact you after a driving offense. A salesman will call you and then you'll eventually talk to John, who claims that doing this service is part of his penance for his own past. He claims that Simplify is an advocacy group and makes those who are confused and scared about their situation feel at ease and like they'll coast through the process under his guidance. The first "service" provided after paying Simplify your $300 is to provide your SR-22 insurance, which is done through none other than the owner's insurance company, which you only find out after looking at your bank transactions. They do contact an interlock device company, but if you're in this situation, you get enough mailers about it to not need this. They did recommend a mandatory class, but did so after the deadlines they were ostensibly getting me ahead of and "simplifying", so I could not use it and had to find my own through the DMV. After taking your money, it's impossible to get a hold of John, which would be fine if literally anybody else you can call had any power or ability to do anything besides take down a credit card number. They all say you have to talk to John. I'll stop short of calling this a scam. YMMV. But it just to me seems like a front for an insurance company by someone who's had a few DUIs. I think they rely on people being too embarrassed and ashamed to call this out in a public place. Im not too keen on that part, but I think it needs to be known, and if adding "Simplify Your DUI" to this review adds it to the Google algorithm to be searchable for scams, I'm happy to provide that context.

Shady as they come! Mr. MacDonald is a scammer along with his team. I was contacted by John for my…read moredriving offense (didn't contact him he contacted me) I was given a whole speech of how he will help me and set me all up. Well, John's assistants have very broken English and cannot even give correct information like a phone number -- I was given 4 numbers that did not connect to services. Clint and Bella are the assistants who called me and they just simply go trying to find classes and can't even succeed in doing their job. Then I was hooked up with insurance and acted like it was a 3rd party in all it was his office posing as a different company name. Mr. Macdonald took $300 from me for nothing he did nothing for me. Then he set me up with this insurance who took $350. When I came down to me contacting the insurance company they only needed $50 to start my policy! The charge on my account is "John MacDonald" and his insurance agent "Maura Lockridge" works for him! They thought they had me fooled until I looked into things because like I said he did not help me but he sure took my money! Be aware and do not do business with these losers. Mr. MacDonald said he will refund me and wants me to sign this agreement (probably so he is clear of any wrong doing) the bank will take care of that so I don't have to sign for this scam artist! Shady business be careful. It's not a ton of money but it's the principal of the matter.

I've only used maybe a dozen different insurance brokers & agencies over the past several decades…read moreof having policies, but my impression from my interaction with Bisson is that they are an outstanding agency. Every time I've called, & I really wish that was "never," they've been helpful & responsive. They've readily answered questions and have tailored a package for me. I really like their friendly, neighborly, attitude. On top of the helpfulness, customization, and ready willingness to provide information, I found myself in a situation recently that required me to obtain insurance for a 3rd party due to unusual circumstances. I figured I'd sneak around their back & get a bunch of quotes before called them to see what they "could do for me," & thus I'd be armed to "negotiate" from a position of knowledge. THAT little plot of mine failed. I called half a dozen other companies, the one's whose names you see advertised on television, and due to the unusual circumstances this 3rd party found themselves in, none of the big names wanted to even insure the property. Fresh off my failure as proto-insurance agent, I called Bisson. They found a company & got a policy that went into effect at midnight that evening. I was able to accomplish this because of them, & essentially had wasted my time & effort trying to duplicate what they did seemingly effortlessly. I mean, my attempts to get a quote on my own involved effort, but my interaction with Bisson was pleasant & virtually effortless. Now, all that said, I really wish they worked longer hours. This whole banker's-hours thing is annoying. That's my one gripe. If that's a show-stopper for you, this might not be "your" ideal agency. In my case, I've found their superlative service exceeds my requirement for "off hours" access. But Bisson, if you pay attention to Yelp reviews, IGNORE ALL THAT, & rotate somebody for evening &/or weekend shift. Even if it's just one person, that's an infinity percent more than "zero." Just a suggestion.

I've had an auto policy with Mercury since 2014 and selected Bisson as my agency. The only time I…read moreinteracted with them was when I needed coverage for a new vehicle or when my insurance was about to lapse. In my dealings they were curt and aloof. My insurance has quadrupled while my vehicle usage declined dramatically. Mercury has a new program called RealDrive, which would be a great fit for my situation, but I learned about it through googling. I recently requested quotes from AAA, Costco and Geico. All were substantially lower than what I'm paying now. Considering how much Bisson has earned in commissions over the years, I would have expected a Christmas email or something. Instead, I was dealing with people that might as well have been robots. Come to think of it, robots might have done a more thorough job. I can't wait to leave them. I doubt they will care -- or notice.

I shopped around and they offered the best value for money. They compromised on the payment plan…read more Furthermore, I was in a rush and they got everything through at lightspeed. Nothing but good things to say.

Horrible customer service. Inconsistent communication and horrible professionalism. I would look at…read moreoptions elsewhere with more respectful communication and people

This is a rough review to post. Things started well with JMH a decade ago. In the past few years,…read morewe have had an extremely frustrating and unsafe experience with our former insurance broker. The sad thing is, it doesn't need to be this way. Unreliable Communication: Getting answers is sometimes difficult, and important details were often missed when setting up policies (leaving important coverage or drivers off the policy). Lack of Urgency: When our homeowners policy was not renewed by the carrier, there was no proactive effort or urgency to address the situation, leaving us scrambling and on our own. We found out from the carrier that JMH was no longer contracted, and didn't hear this from Mark. Policy Cancellations Without Notice: Our auto insurance policy was cancelled twice without our knowledge or any notification. The most recent was this month, when our auto-pay policy failed to renew (still not clear why). We were never notified, and only found out 23 days later when asked for proof of insurance when test-driving at a dealership. Serious Safety Risk: This meant our family unknowingly drove uninsured for weeks--including on a 4,000-mile road trip. During that time, we hit road debris thrown into our lane by a semi-truck that required significant repairs to our car. Thankfully I was able to maintain control, but the outcome could have been financially catastrophic for our family had there been other vehicles involved. This level of negligence and lack of accountability is unacceptable. Insurance is supposed to give peace of mind, not expose families to devastating risks. I would strongly (and sadly) caution anyone against working with this broker.

Cancelled policy before it was suppose to be put in place, Mark Heaton pushed through anyways to…read moreget his commission. Real stand up honest guy, LOL.. Has been hell trying to get refund, Mark doesn't answer calls or messages. Here we are 6 weeks later and still nothing. Terrible agent and shouldn't be doing business involving money since he is a crook. DO NOT do business with this broker.

Ive been using this company for over 15 years for my personal and business needs, never had an…read moreissue. Suddenly they hire a less than competent person named Daniel that has no customer service experience or ability to communicate in a friendly manner. He gave me one of the rudest, most unprofessional experiences i've ever had with any business. Not only did he sound like he was brought in from a less than adequate place, he admitted that he had only been there a few days. I asked to speak to his superior, he refused and denied the possibility to talk to anyone else. I called back a few moments later, only to be treated with more disrespect. I waited a little longer and called back to finally get his supervisor Imad Farah aka Matt. If condescending had a person attached to the definition, it would be Matt. Please find elsewhere to do business, from a customer that has been loyal for many years, to a customer that knows where his business isn't appreciated.

Recommended by a friend to contact Mo, I shopped around and ended up back at this agency with Mo,…read morehe got me the best quote and assured me I was getting the exact coverage as I preciously had and a lower price.