We've had them out a couple of times. Once for clogged drains and another to replace our main between the house and the meter. They were prompt, reliable, friendly and reasonably priced. We're having them out again in a few days to rebuild our toilet and replace our garbage disposal, it's leaking. The estimate we've gotten is lower than we were expecting. They're the first and last place we call for our plumbing problems. I used to be able to do some of this but can't anymore read more

Call customer service, very professional, and on time. Ryan came in and looked at the dishwasher found the issue and fixed, works perfect now. read more

We found Active Plumbing through our home warranty company. They were extremely responsive and professional and helped us solve issues with our water heater and sewer line. Our service tech, Ryan, was incredibly knowledgeable and the work spoke for itself. These were big projects for us as first time homeowners and Ryan helped us navigate everything smoothly. We appreciate it! read more

We've had this company out to do several repairs. They replaced our main line from the meter to the house. They've done some rooter work. Veery reliable and responsive. Nathan is great read more

My wife and I had tankless water heater installed in our home.. We had hesitation about the install simply because we didn't want an other side water heater or run additional pipes which would cost more money...the plumber Joe V who did the job, came in recommend an indoor heater that would be just what we needed and we wouldn't have to put more holes in the walls and add additional pipes... Thank you Joe for your professional recommendation... read more

Active Plumbing & Rooter - Plumbing Near Me - Norco, California

Wow!! The only thing I don't like is that our plumber didn't have the right address or info from my home owners insurance call for repair but!! Probably not anyone's fault. The initial person that was supposed to come today had an issue with their truck and needed to reschedule. I got a prompt call from Proline's office staff, and they were able to get another person out. They arrived at the end of the original time window! Also, every phone call I got was from the same lady, and she was super professional and seemed organized. Carlos Matthews was our guy! Very friendly, knowledgeable, clean, and fast! We have some weird Ron Burgundy era plumbing hardware in our condo unit that shares all sorts of parts with neighbors. Mike Diamond told us and other neighbors long ago this "multiple issue repair on hardware that isn't made anymore" could take up to a week! Well, Carlos was done in under an hour! No mess, no stress, and he explained each step clearly in terms I and my wife understood, no jargon, and no "upsell". If Carlos and the phone lady are any example of how Proline plumbing does business, I would definitely recommend them without pause. AAAA+++++! read more

I received quote of $100. I advised that he might go on the roof. The quote went to $200. I asked for eta. I was told 1 1/2 hours. The plumber arrived 30 minutes late. Him & his helper did not wear a mask at all. The whole process took about 20 minutes. When it came time pay, I asked how much, the plumber told me $250. I said I was quoted $200. He said, oh we had use an extra 50 feet of the snake to get street. As I pulled my credit card, he said, can't you pay me cash? I said no. He then proceeded to write down all of my credit card information on his invoice. I objected and he said this is our procedure. I let him know that nobody ever writes down a credit number with all the information. He continued to argue with me and say that is our policy. Next time, i will go with another plumber. read more

I highly recommend Active Plumbing A Rooter Inc. 1800 970 2577 Nathan was the plumber that came out to my place he is organized he set everything he was going to fix in the bathroom in the kitchen and the patio he fixed everything as he was suppose to after he was done he showed me that everything was in working condition before he left. Nathan represents Active plumbing very well he knows his job he dose not guess on his work. If you ever need a plumber Nathan from Active Plumbing is the person to ask for. I give Active plumbing 100% satisfied I give the best plumber Nathan 100% satisfied. If you need any plumbing work I highly recommend them 100% satisfied.....on top of that Nathan cleaned up very well organized. Thank you so much Active plumbing and Nathan for a very satisfied job on my plumbing read more

Carlos Matthews and Proline Plumbing were fantastic. They were assigned to a home warranty service request I submitted for a malfunctioning shower valve. Carlos came out on a Monday (the day after I submitted the request!) to assess the problem and determine what parts he would need to order. By Friday he was back with the necessary parts and everything pre-authorized with my home warranty company to complete the work. Within 30 minutes the job was done and everything works great now! Communication was great through the entire process. I highly recommend Carlos and Proline for any plumbing needs. read more

Like I see from other reviews here about PROLINE. They are the ones you call and are glad you did so much you go on yelp and post a GOOD 5* REVIEW. THIS IS YOUR LOCAL PLUMBER! read more

Unfortunately, I got a bad experience with this company. Our Home warranty send this Plumbing company to our home. Everything was fine until the Plumber Nathan broke a pipe and he called the Home warranty he claims that they gave him authorization to cut the Fiberglass tube so he can fix the broken Pipe. He left that day and left us without a shower came the next day. An finished the job, he charge his service fee and just said that The home warranty was going to send some one to fix it. this happened on 12/19/2022. I did nor get a call from the home warranty, so I called my self on the 3rd day. The home warranty said that the damaged that was caused by the plumber its there Insurance responsibility. Because he caused the damage, I called another company to come see the damaged and said that whoever they send was new. Because the there is in opening through the other wall so they can repair what the plumber broke and no need to cause any damage to the fiberglass tub. I been calling back in forth they just tell me that can do nothing about it and to call the home warranty because they gave authorization. But they don't show proof, they just act very cold like if they don't even care. This just shows the type of company they are and there values and character. I'm stuck with a whole in the bathtub. read more

Nobody likes a leak. My laundry taps started leaking not too long ago, and it was getting tedious having to bail out the strategically-placed bucket we had to collect the drips. I contacted my home warranty company and they set Active Plumbing & Rooter out to inspect the issue and get it resolved. I was first visited by Chris, who evaluated the situation and submitted the info for the claim. A couple of weeks later, Active Plumbing contacted me again to set up an appointment to replace the taps. Another plumbing technician, Nathan, showed up well within the time window specified, and got to work. Very friendly and knowledgeable service. Not only did he solve the problem with new taps, he also replaced the flanges / surrounds behind the taps so the whole isntallation looked brand-spanking new. No leaks, and the work was done in under an hour, and with a smile. I have a feeling I will be using Active Plumbing going forward for all of my plumbing needs at my house. Excellent communication, timely and friendly service. read more

Scott came out on my service request and was prompt and professional. He kept in touch letting me know when he was on the way. I have had the need for a plumber in more than one occasion and by far Proline has been the best and now my go to plumbers for all future needs. Highly recommend them to anyone in need of a plumber. Thanks again Scott for taking care of the clog issue on the house main drain!!! read more

Thank you Carlos Matthews! Excellent job! I called the company needing a plumber to check for a gas leak under my house. An appointment was set, Carlos arrived on time. He checked and found the leak. He explained patiently everything to me and answered any questions. He is definitely knowledgeable, professional and reliable. He located and repaired the leak and left the area in clean order. His service is exemplary, the work top notch. i highly recommend him. read more

This review is specifically for Ivan who came out to help us with our plumbing issue. It was so frustrating dealing with our homeguard warranty , and sometimes that mood carried over when we talked to Ivan who didn't deserve any of that. On top of that he went beyond the call of duty. The dude even came out on his day off. He took it all like a boss though. A real gem of patience and tolerance. Proline would be crazy if they don't run after him should he ever walk. He deserves a raise for the way he handled the situation. Proline take notes. This guy, Ivan. That's how your customer service program should be modeled after. read more

Fantastic service! Proline was quick to reach out after I submitted my request, sent someone out within the hour, and my garbage disposal was fixed in less than 30 minutes. Eddie Matthews was kind, professional, and efficient! This is exactly the service you hope for when calling for plumbing assistance. I will absolutely be calling Proline again. read more

These guy's are the best, I had work done by Steven and I'm a pleased customer. I recommend them to anybody who needs quality work.

Carlos identified the problem with my toilet in just a few minutes and it was fixed in about 10 min. He showed up during the expected timeframe I was told he would show up. He was polite and even offered to wear booties on his shoes to keep my house clean. I would definitely call Carlos again for any plumbing need. read more

Was dealing with them through my home warranty for a gas leak. I had to check with them daily and they kept insisting that they were waiting on the home warranty to approve the work they were going to do. After 2 weeks Proline ended up transferring my work order to another plumbing company as they couldn't complete the job. No notification or anything, I went 2 full weeks with out any gas in my home as they had me going back and forth with the home warranty company. read more

So grateful for them! Carlos Matthews was my friendly, knowledgeable technician and he quickly fixed a problem that this other plumber (who came to our home 3 days earlier) said would take cutting into the wall!! Wish I had just started with Proline in the first place! read more

Highly recommend Proline Plumbing & Rooter. Carlos (Eddie) repaired the sink drain located in the wall of my shared restroom. Unfortunately the job was worse than expected but Carlos maintained a positive attitude during the entire job. Not only was the job well done, Carlos was professional and respectful of my home. Carlos made me feel comfortable in his knowledge and in his demeanor. Highly recommended. read more

My daughter had the unfortunate experience of calling Proline Plumbing out to service a plugged drain in the kitchen while I was away on vacation. In the past, we have had this exact situation and was charged $69 to clear the P-trap from another company (since closed). On this fine Saturday, a very disheveled man showed up and was very rude to her. He showed her no respect when she questioned the $120 bill after the 10 min job he performed. He got irate and offered her a $95 dollar rate at which time she called me. When I spoke to him, he put the phone down on the counter (not on speaker phone) then hung up on me at which time he abruptly left my daughter telling her to call "this number" and "pay whatever". When I got back from my trip, Proline called me to collect. I told the woman on the other end of the phone that when I hear that this type of predatory extortion is attempted, I get furious! Women should not have to put up with this type of abuse! She stated that the normal fee is $75 for a drain stoppage and $20 to run the rooter (nowhere near the $120 he tried to extort). I told her he was at the house for 10 min (I have him coming and going on Ring video) and did not run any kind of rooter! (Yes I know what that is and so does my daughter). She then called the owner (Scott) and told me that the $20 would be taken off my bill. I told her that what my daughter had to go through, I should make her sue me for it! I did end up paying the $75 bill (didn't even get the %10 discount for first time abuse), but I am furious with this company. I was also told that the plumber that was sent out has been suspended (for a week). Very weak response for the type of predator he is. I can not tell you if this is normal practice for this company, but this experience has tarnished their reputation for me and I would never advise anyone to use this company. I will be contacting the BBB! read more

These guys are awesome. Called them around 4pm on a Sunday and they had their technician Robert out to my property within an hour. He was professional, clean, and worked very efficiently. They have a knowledgeable staff and I will definitely be using them for all of my future plumbing needs. Thanks again Proline! read more

Carlos Matthews and Proline were terrific. We hired them through our home warranty company. Instead of being available 3 days from putting in our request, they were available the next day. Carlos arrived in the window given to us and was professional, friendly, and highly efficient!! He seemed to magic away three chronic problems in our bathrooms in an instant (in reality it took all of 35-40 minutes), and sailed away with a smile. We will definitely hope to work with this company and Carlos again in the future. read more

Shoutout to Manuel who recently came over to the house to check a toilet seal and fix a leaking bathroom faucet. His service and attitude was next level and while you never want to have to call a plumber, we were grateful to have him. Thanks again! read more

Joke of a plumber! Had a leak coming through our ceiling and he wouldn't even cut into the drywall to find it or figure it out. Ran water and nothing leaked so he said to notice what we were doing when it leaked again And then call them back. plumber was an hour late and a Dirty man who reeked of cigarettes and didn't even have a business card. left our cement lid off the water meter As well. Will never use this company again, beware do not use this company!!! read more

Professional, effective and fast. What more can you ask for in a plumber? My home warranty sent me Carlos Matthews. He figured out in 5mins why my toilet was mysteriously gurgling at random. He also fixed a clogged tub quickly and effectively. My toilet is silent and tub is draining beautifully. read more

Steve was fantastic. Quick to locate leak in kitchen and did a professional repair. Clean up after job and was very friendly. I will use him again and I highly recommend. read more

The home warranty company sent Eddie out, he did a great job. Fixed 3 toilets, and while doing so also saw my water regulator was failing, drove back to the shop to get parts and did everything same day all in one ticket. Professional, fast, and a nice guy too. Thanks Eddie! read more

Thank you Carlos! We had an amazing experience with our repairman and this company! Our garbage disposal and pipes replaced under our kitchen sink, it was very easy to set up an appointment and Carlos was very friendly and knowledgable. Will recommend to friends and family, thank you! read more

I couldn't be any happier with Carlos! He did an amazing job, and I highly recommend him! I've worked with a lot of plumbers, and he is by far the best! read more

This company is amazing! The staff are professional and knowledgeable as well. On different occasions, Manny and Fredy fixed my plumbing issues. They were on time and respectable. The dispatcher who works after hours helped me tremendously and was very patient regarding our situation. Please support this business! read more

Loved this plumbing company! They came out the same day I needed help with my backed up toilet. The gentleman that came was quick and very honest. He was the first plumber to come to my house that DID NOT say I just needed a new toilet. He also found out that previous plumbers that had come to my house had adjusted my water level wrong and something else to do with my toilet flushing. He fixed it and he said that could be the reason why I have been having so many issues. I will NOT go anywhere else for my plumbing issues now since two different plumbing companies before Proline had tried to scam me to pay for a new toilet when I didnt need one! Thanks Proline! read more

I had a leaking bathtub faucet and needed it to be repaired and replaced. I hired a random plumber but he was not even able to identify which water valve to shut off in order to begin. But when I met Carlos Matthews, who was my technician referred by my insurance company, my frustration resolved. He was very professional, clean, competent, and kind. He explained to me in detail what the problem was and went each step with me. He left work area very clean and most importantly fixed the problem successfully. I highly recommend Carlos and I'm very satisfied with his work. Thank you! read more

We had a bad shower stoppage, and Carlos M. Was incredible And cleared the whole thing in about 10 minutes. He showed us where the issues were, and was very professional. Thank you Carlos! read more

I had a leak under my sink so I called Proline after I found them on yelp. They came out and fixed the leak for a very affordable price and made the whole process a breeze. Hopefully I don't have anymore problems but if I do, i know who to call. :) read more