this was a great club last year until they switched ownership in 2014. Plus sides: The new cafe is AWESOME The trainers and instructors AWESOME The childcare AWESOME The massage AWESOME Negative Side: The administration not impressed....they have let the club already go downhill: 1) Steam room in women's area not working now for 5 days 2) Bikes in spin class breaking down it took many calls and requests to fix it 3) the phones have not been working well no voicemail ect. 4) no robes for massage...you have to change back into your clothes go to the massage room and change out..... I understand transition I get it...but we are now almost 30 days into the new club... I think the most annoying thing is no apology, no discount for the blatant issues..... no nothing...... We pay a premium for this club and I feel like they just expect us to deal with it.....that is not the type of clientele they want to attract or is it? The only reason I do not switch or end my membership is because of the playcare and instructors/trainers/massage therapist.... read more

That make it as difficult as possible to cancel your membership! Telling you form needs to be filled out in person. Then when you go in they say that the only people that can give you the form is the membership personal. There's waiting period for that... read more

Ok, so I would still give Club One 5 stars based on the club itself and how clean and nice it is, but the customer service is less than par. I recently had to cancel my membership due to a change in jobs and financial reasons. I was told different things by the people at the Petaluma club and the main offices. I received many emails saying that I owed more money. I read over all of my contracts and yes, it explained the cancellation policy on it, but I did not fall in the "outside of this time period". I should not have had to pay any extra and the guy that I was working with only gave me answers and responses to my emails that were most likely copied and pasted from somewhere else. Something they use with everyone. He was not helpful and just kept pushing. I am very disappointed in the way they handled all of it. I will most likely not be joining Club One ever again. read more

Love this club for multiple reasons. 1. You don't need to pack everything in to get clean after a sweaty workout. They've got deodorant, blowdryers, mouthwash... Beautiful, LARGE and CLEAN showers with shampoo, conditioner, body wash... Towels all over the place! Love that they keep mid-sized towels right next to the fitness equipment so you never have to worry about forgetting your towel. 2. Clean, new and excellent quality equipment. Love the cardio equipment. Feels substantial and has fans! Thoughtfully laid out gym. Nice spacing of nice equipment, etc. Nice sized room to dance /do aerobics classes, etc in. 3. The pool situation. Love to lay by this pool. This gym is next to the freeway but you can easily forget this. Great place for a time out. Jacuzzi. Waterslide for kids! Two pools, actually. Yesterday I was listening to a swim instructor teach a group of kids, and if I had kids I'd be very happy if they got instruction from him. He was fun, playful, captured their attention, taught simply, and seemed to really enjoy teaching. The kids liked him. Sorry, don't have his name. They have lifeguards! Several at a time! This is a really nice gym. Nice touches everywhere. From the wifi office room to the living room area with flat screen tv's to the couches out by the pool..yes! Read by the pool on a couch! ....it just goes on and on. The only thing that's missing to make it absolutely perfect is someone to feed me grapes poolside. Although...sometimes the people who run the cafe come by with samples. It would be great if they came by with cold drinks or food we could purchase. read more

I have belonged to a few different gyms over the years and this one is by far the best, hands down! It's clean, fresh and very comfortable. Has everything in one place! Lots of equipment, which actually works, and if there is a problem, once you let staff know, it gets corrected as quickly as humanly possible. The locker room is spacious, clean and has lockers that lock without having to pay for them or having to remember to bring your own lock! Towels are provided and they provide all the amenities you could possibly need. Having a steam room and sauna right inside the locker room is so cool! Plus they have SPA services, an Internet room, lounge, daycare and even a refreshment bar! And let's not forget two pools, waterslide and lots of classes you can pop in on at your leisure! I have only been a member for a couple of months, but I must say, have been completely satisfied and pleasantly surprised at how much fun I have been having working out again! Thank you Club One! read more

Great schedule of classes, two pools plus hot tub, great locker rooms. Get your free trial and try it out today!

I love this club!! The entire club is very nice and most important to me, clean! The locker rooms as always clean and have all the items you need to clean up after your workout. All the amenities are great, the pool, steam room, ect However the hot tub does seem to be out of service a lot. The workout spaces are fantastic and offers everything you would need and you never need to wait for a machine. I also LOVE, LOVE all the classes they offer. A great variety, fabulous instructors and they even offer water aerobics so there's always something new to do to mix up your workouts. Also, the pool is fantastic when it's hot out just to go and relax. Also, speaking of relaxing I've heard great things about their child care services and definitely plan to use that once my little one is born. I just love this club, totally worth the money! read more

Great gym. Inspiring to come to as it is very clean and roomy with tons of equipment, Very good pool chemistry. Spa and sauna clean and well maintained. Great massage therapists. Not sure about the outdoor obstacle course though- always empty. They may have been better off building a basketball and volleyball court ala citysports. read more

I spend the money to get the best. I love being about to work out on nice equipment. Having the cardio equipment by so many windows is open and bright. The cycles are new and I always get a good workout. Everyone is super friendly. read more

Beautiful club, nice facilities. Poorly run, terrible staff. It's a pain to try and use these facilities here because the staff members are hoarding equipment, taking up space in the member lounges, and using the member computers. I tried to use the computers in the member lounge, but all 4 member computers were being used by Club One staff, even though the staff have offices with their own computers - they insist on using the member lounge computers. Staff members also sit around and watch televisions in the lounges and locker rooms which are setup for the guests. I have tried complaining to the management, but they don't care and pull smug and arrogant attitudes with me about my complaints. Two managers have told me that if I don't like how things are at Club One then to find a different gym. They need to fire the general manager, Jennifer, and find someone decent to manage this nice facility. She cannot manage this gym and is way too young and immature to handle her job. I also see that "Jennifer", the manager of Club One, wrote a 5 star review for her club and her management skill on this page, see below "The management team is like a well-oiled machine and continually makes the Club the best it can be." Way to pat yourself on the back Jennifer! Next time change your name so it won't be so obvious. ;-) There used to be a short guy at this gym who was a great assistant manager, but I don't see him around here anymore which is a true shame! He was a really nice guy. read more

After much searching for the right gym, I felt like Goldilocks looking for what was just right. I found it thanks to my guy's suggestion and love it! While there are a few things that are hiccups (looking at you rude gym weight hogs) the facilities themselves are great! I love the fact that the pool is outdoors and when I'm done with my laps I can go rejuvenate in the sauna or schedule a massage at the spa. The employees are always very nice and helpful, especially if you are like me and accidentally lock yourself out of your locker..... Overall, this gym has what I find important and worth the price if you are a gym junkie but want some pampering too! read more

I can't say enough good things about this gym. First off you walk in and you feel like you are at a spa retreat. The staff is friendly and very helpful. Every part of the gym is immaculate. There are several seating areas to relax and read a book or have a snack. All the machines are always in working order with most having personal TV's to help pass the time. The pool area is family friendly and has a water slide that makes summer time more enjoyable. The locker rooms are spacious and always super clean. The area that I want to give the most praise to is the play care. I started dropping my daughter off at 15 months and she cried for 3 months straight. They kept working with her and would take her in with a big ol smile while she screamed. Finally at 18 months she loves it and cries when we leave. Again the play care is always clean and they have different sections for babies, toddlers, and bigger kids. The staff is always attentive to the children's needs and are very caring. Another thing that I love about Club One Petaluma is all the community and family events they have. In the summer they have weekend BBQ's, at Thanksgiving they have a pot luck, at Halloween they had a costume parade for the kids. This is just a few of the many events they have. The only draw back is that it is a little more expensive then other clubs, but so well worth it. read more

We're paying just under $200 me, my wife and 16 year-old (another review said it keeps the riffraff out.; that it probably does.). The place is very nice. Spacious. Two floors but no restroom on the second floor - the second floor is where everyone works out. That's weird. Like another review said, lots of sq feet but a lot of it is taken up by offices, meeting rooms, other non-workout space - all mainly on the first floor. Men's locker room very roomy. Decent TV. Plenty of showers. I've never had to wait even during the January rush. Wide variety of shower heads. Some are like fire hoses, others are more like misters. I think they've fixed a couple of them recently. Electronic locker locks. Many lockers have physical evidence of being broken into. The club knows about it and has posted a sign about it. Basically one or two machines for each type of lift; I've seen better. Lots of aerobic machines. Lots of cable-pull machines. I tend to have to wait for machines some of the time but it's not too bad. There is a lap pool, a smaller play pool and a spa. Pools are heated. I've seen multiple people swimming in the same lane in the lap pool in the late afternoon on a weekday. Never used the pool on a weekend when the kids could be using the slide. There appear to have lots of classes. The other reviewers don't mention it but those classes cost extra $$$. Of course the usual personal trainers. They have their pictures on the wall. Didn't read their dossiers but they are there for the viewing. The trainers are not all that accessible. Signs on the wall promote that you can ask any trainer anything at anytime, but unless they are with a client, they tend not to be around. So, in practice, you can't really ask any trainers. They all seem to have places to go when they're not with a client. Local fauna; guy talking on a cell phone under the no cell phones sign. Two of those 'loud' gym rats that draw attention to themselves even though signs urge you not to grunt, etc. There are the usual campers checking their text messages while sitting on equipment. You run into a number of people who will try to 'reserve' a piece of equipment by putting their towel and water on it while they use another machine. They often grab a couple of pairs of dumbells, too. Five stars for the place. Subtract a star for the cost. read more

Love this gym! Well worth the price! The locker rooms are very clean along with the rest of the club. It's never too crowded and I've never had to wait for a treadmill or elliptical. So far every class I've taken was great and so were all the trainers. Lindsay's boot camp class is my fav! I just wish the staff at the front desk were a little bit friendlier. There's been many times I've walked in and not even acknowledged when I was the only one in the lobby. read more

From my perspective, Active is the very best of the "higher end" sports clubs in Petaluma. It's like Cheers - - - everyone knows your name and is super friendly when you come and go. While they're spot on with every detail, there is ZERO pretentiousness, it's still laid back Petaluma. Oh and did I mention, they know your kids? Speaking of kids, they provide the very best care around for your kids. My children ASK to go to Kids' Club. They never leave without a picture, art project or some other wonderful creation involving glitter that would NEVER happen at home. Should we talk about the training? I can't believe I am capable of typing this right now because my triceps and chest want to disown me!! Along that line, they offer a wonderful program called FIT (it isn't included in the membership, but if you play it right, you're definitely taking advantage of them! AND THEY LIKE IT THAT WAY!!) where you basically get personal training for a literal fraction of the cost. That's something to be seriously excited about, right? Unless your name is Sally (see Sally's super negative review and then notice that she's kind of a negative yelper in general), and you're super grumpy at life. And you're on a treadmill, in the middle of a class with one of the most uplifting people of all time. Who I won't name because that is classless (make a note, Sally from Santa Rosa). I was in a class where we were to be on the treadmills for a whopping three minutes. Said trainer was pushing us...HARD....because that's what he does and that's why we appreciate all he does for us. Play by play unnecessary, but Sally was just an awful person and I can only hope she was formerly a sailor because her language was inexcusable, if not. Fine, I'll stoop to Sally's classlessness and name name. JACOB FULTON, you are Active and Active is you! We are lucky you chose us and not the other way around! Thank you, thank you, thank you! LIVE ACTIVELY! read more

Horrible, absolutely horrible! But that's only because I want it all to myself! Actually it's pretty great. Good atmosphere, amenities & food. Lots of classes included although I don't use them & their dumbbell rack goes up to 120 which is decent for a family gym. Multiple squat racks, deadlift/shrug stations and a couple of smiths. Never seen a wait on cardio (what's cardio???) but I go during odd hours. Hot tub, pool/s, sauna all top notch. If you join though go during the sheeple hours as I hate when things are crowded read more

Joined club one after checking all the ones available, liked it as it's new and very clean, has great lap pool, slide pool and kids swim area, only thing I can say is walked in wearing 34" waist now in 32" and loving it!! also the programs included with membership are great, Nicole is the yoga director, yes guy's yoga and this along with dedicated work outs has been the best present to myself in a long time. not bad changes for me in little over three months... it may be a little pricey for some initially but with all the options you have here, it will do you good. ambiance is great read more

Beautiful club and facility. Top notch equipment, fun classes, everything spotlessly clean! Love the unlimited towels, free shampoos, lotions, soap, etc. You can even watch the game while you're getting changed. No shivers in the pool-it's the perfect temperature! read more

Having been at Synergy for nearly two years now, I can confidently say that this gym is really great. For the price, you really get a great experience. The equipment is nice, clean, and the trainers are excellent. I've asked Jeremiah for help with rope climbs and he was quick to respond and make time to help me out, even though he's not my personal trainer! The staff really goes above and beyond to be helpful to their clients, giving tips and help with exercise form, etc. I had to cancel my membership recently (has nothing to do with the gym itself) and the process was easy and painless. Having experienced cancelling memberships elsewhere in town, I was anxious about how complicated and stressful it might be. The director of member services, Mark, was helpful and understanding and made the whole thing smooth as can be - I highly recommend this place to anyone looking for a gym with a great pool, great staff, and clean facilities! read more

I am not a member, but I got a tour. Place is awesome. So many machines, two pools, great environment. They have like multiple lounges with flat screens just to hang out in. The thing that made me wish to be a member was that they have a waterslide! You never see that! and there is a fire pit area by the pool to just relax and hang out. It is like the gym for the fancy. read more

After my review was posted- management contacted and advised that they had ordered towels and the sauna was fixed. The sauna has been in perfect working order ever since. However, the gym was out of towels when I went in Wednesday ... I appreciate the acknowledgement of my post though... read more

Thank you Active Sports Club for teaching our 4 sons to swim. Your swimming coaches are excellent especially Karen, Brian, Ana, and John. We very much appreciate all that you have done for our family! Cheers to you!! read more

Now about 5 years as a Club One/Active Sports Club member and I still find the club superb. Number one is that it is clean: everywhere: machines, locker rooms, showers and the stunning lap pool. And when I once complained about some slippage in the "clean" factor, the management responded immediately. A VAST amount of equipment and machines on the second floor are always in great working condition. The personal trainers are excellent, the spin and pilates classes are my favorites. Great massage staff too. Clean and spacious, yeah! Even after 5 years of wear and tear. read more

Staff is a joke. Been a member for 8 months. On a couple of occasions I have emailed staff about a few issues. Not one response or confirmation they even care. Why provide email if you don't use it? read more

Bob and I LOVE going to this club. We are "empty nesters" and feel at home there. People of all ages and sizes work out on the abundant array of equipment. I row on the stationary rowing machine ( state of the art) and bike on the upright bike which is actually better for my back, than the reclining ones, though many people prefer those which club also has. Bob does the Precor, and free weights, and I do the nautilus type weights also. We also go to the yoga class on Wed. evening or Saturday. Then there are the steam saunas and clean roomy showers which add to our relaxation and health. We don't always want to work out, but once we get there we sigh a breath of relief, and feel rejuvenated. The employees are always helpful and attentive also. This is the best club we've belonged to, and there have been many over the years. read more

The gym is a little pricey but you get what you pay for. Its around 50-80% more in cost per month compared to some of the others in Petaluma. Classes in the schedule are free and they encourage you to go. There always seems to be a machine to use so dont worry about a line or waiting around. Most of the bikes and running machines have TV which is a plus. The locker room, showers, steam room, and sauna are excellent and provide for a great place to relax after working out. There is a room to watch sports, extra work/office room to browse the internet or print out something you may need, conference room you can schedule, day care if needed, pool, and cafe which is nice. Staff are always nice and have never had any complaints here. read more

This is such a friendly, clean and well organized club with many great things to offer. First of all, the staff is very friendly and engaged and the manager Sergio is wonderful and responsive. The workout facility is open and spacious and has quality machines. Yvette is a great trainer and wonderful to work with. The massages here are fantastic!!! Christina is a miracle worker and I am a massage snob so this is a big complement- she is great. I love the locker room amenities and have no complaints about this health club! Keep it up. read more

Nice amenities in the locker room and nice workout areas but not customer oriented overall. Seems that people who pay extra for trainers and their weight-loss program have priority over those who just pay the high membership fees for the free stuff like cardio and weights. One of the small group classes is conducted right next to cardio and they slam medicine balls with no consideration for those trying to stay "in the zone" on the cardio equipment. Of course it's not the fault of the people in the classes who are led by the trainer to do this. It's not even the fault of the trainer who works under the fitness manager, Jake. Poor way to conduct business! read more

Been a member for nearly 2 years now and still love this gym. They have more group exercise classes than any other gym in town. No matter what you prefer you can find it here. A few months ago they moved the elliptical machines to the center of the cardio area, making space at the end for the small group classes. This was a huge improvement. That class now has everything they need in one place without interfering with others who are on machines. While I personally cannot participate in that class due to an injury, I just LOVE working out close to them because of their enthusiasm and camaraderie. They encourage classmates to do their best, to finish a set - it's infectious. Recently I noticed a new class for those beginning a workout program and those with injuries for longevity and improving functional movement and strength. Once I have a chance to try this class I will update my review. The locker room is always clean with fresh towels and supplies. The equipment is well maintained. Plenty of trainers if you want to have personal training sessions (extra cost). There is a snack bar, two pools, spa, iTrim program, babysitting and both the staff and members are friendly. Things I would improve to rate Active 5 stars: 1. I would reduce the price of Pilates Reformer classes 2. The trainers are available for questions but I would prefer they check in on us as well, just be a little more proactive to ask our goals or ask if we had questions - perhaps even a "meet the trainer" evening (or videos on the website) where they each talk about their credentials and philosophy on exercise/health read more

Love it. Enough machines for everyone. Great heated pools. Great classes. Personal trainers. Sauna and steam room in lockers. I'm absolutely in love with how much room and equipment they have. You never have to wait for a machine and they all have newer equipment. My husband and I signed up for a year and have no regrets. Also the staff is super sweet and helpful read more

This gym is truly the highest quality facility I've ever been a member of. It is extremely clean, has the most high tech equipment and very friendly knowledgeable staff. This establishment is more then just a gym, it is really a club. You can workout, swim, watch tv, play on the computers, grab a bite at the cafe, or use the sauna. Really, a great place to spend your afternoon. I really enjoy the pilates classes with Noa. She explains all the moves very well and corrects your form if your not right. I would definitely have to say Cory, is an overall tremendously well trainer. He really knows what he's teaching you. He has transformed my body into a work of art. He knows how to push you in just the right ways. He's very in-tune with your workouts. Not only do I see major results, but I feel better all around. Mind and body. He has helped teach me the right things to eat to give my workout the maximum results. I would defiantly recommend him. Club One is a great choice. Membership might be a little high, but you get what you pay for! PS. Kid care is an A+ My son wants to go everyday and never wants to leave! really no complaints about this place! read more

I really enjoy this club - I had my doubts, I'm more of a garage gym goer than a "fancy club" gym person BUT, turns out that I love getting greeted cheerfully, plus the sauna!!! and a sports massage by Tim is not to be missed! Tim is one of the best masseuses I've ever worked with and is a lovely fellow to boot! The trainers are also first class, Jeremiah worked with me to get back in the cadence of a full body workout and introduced me to the sled which is now my favorite way to torture myself. So now I'm fancy, sadly, I'm not sure you can ever go back to basic! There are some odd things they need to improve pronto (1 star off for that because when they asked I let them know and it hasn't been addressed) - like only one set of 20 pound weights on the main dumbbell rack - when it's busy, this means you have to go lower or higher then you may want or hover over the guy that has them. This is a silly thing that could be easily fixed - it would indicate that the people who work there don't actually work out there - because watching the clients for an hour or two would highlight the need quickly and it's no longer on trend to be lifting crazy heavy dumbbells. Other than that, it's a winner! read more

The best gym membership I have ever enjoyed and actually look forward to using. Getting to the gym is no chore with this beautiful brand new facility. read more

Club 1, is where it's at. This place has everything I need. From playcare to the spa. I get a great workout with the best equipment while my kids are well taken care of. Don't forget to grab something from the cafe then catch up on ESPN in the lounge area. read more

This is the best Club in Petaluma. They have several in San Francisco, however this one in Petaluma, Ca is absolutely my favorite. My boyfriend and I joined for almost two years now and we both agree this was the best decision we made regarding a gym club. Love the outdoor pools, which we use weekly, and classes are awesome too. I love zumba, kickbox, gentle yoga, and body conditioning. They also have great equipments and you never have to wait to use one no matter how busy they are as they have plenty. I abosulety love my Club One and off course the staff here are friendly and professional. Specially "Mark" he's great! read more

Okay, there are so many wonderful things about this gym. Clean.yay.no athletes foot here. its also huge! and spacious. Good variety of workout equipment. You cant beat playing games while on the bicycle. its easier for me to work out if i can watch tv while doing so...i cant use the excuse that ill miss my show anymore...damn you elliptical with a tv! and its so convienyent that they have a little snack bar thing down stairs...makes it easier to grab a healthy bite to eat before work...most of the stuff is from beyond the glory. the only bad thing about this place is the cost...an arm and a leg per month...but its so worth it. read more

Love this Club! The staff is always so friendly and greets members by first names! When you walk in, its almost like a country club /hotel feel. Love it! The pool is amazing, and the child care are on point with what children should and shouldn't get away with doing! Glad to be part of it, and i hope other members are as well! Thanks for coming to Petaluma- you were what we were missing!!!! read more

Can't say enough good about Club One- great physical trainer, equipment top notch, facilities impeccable and staff are friendly and knowledgeable I lost 12 lbs, gained muscle and strength in my core at 65. read more

I really enjoyed my membership at Club One! The staff and other members and friendly. The gym and locker room are always clean. I have gone during peak hours and there always seems to be enough room and machines for everyone. The only problem I have with Club One is the shampoo/conditioner in the bathroom... it smells bad and feels horrible in my hair. (but you can just bring your own if you choose to shower there) read more

Great staff. Very clean and well maintained gym. My kids love active kids including pool and the summer camp!!