They won't even tell you how much the car/ truck/ suv costs unless you sign a paper saying if you…read morelike the payment that you promise to buy it. No transparency on price, interest rates, terms...

Came in for maintenance- they are nice but charge you more than other dealers and for superfluous…read morecharges for supply fees - that are percentage of the bill which means the more the bill the more the charges - the more the supplies wether it needs supplies or not. Seems very wrong. I put in a battery and got charged 45 bucks, they did brakes and charged less - not consistent and just a up charge. They then state Florida statues states to charge - nope there is a statue but is a scapegoat to charge more. Not all dealerships charge this and if they do they put it in their costs or labor charges. Again nice is great but for what they charge for a battery plus a 150 bucks to install and another 45 bucks for supplies for a battery? Way over the top plus their verbal estimate was way lower leading you into a 100 dollar overcharge which seems baiting. When asked during payment why they did not tell me in advance- the response was that is the way it is corporate. Unhappy as unhappy can be.

This dealership goes back to the basics of what customer service used to feel like…read more Free breakfast, free lunch, courtesy wash, friendly people everywhere, and just an overall great atmosphere the moment you walk in. It honestly feels like stepping back into the 1990s when dealerships truly cared about the customer experience instead of just pushing people through the system. Everything felt welcoming, organized, and genuinely professional. You can tell the staff takes pride in the place. If I lived in Jacksonville, I would absolutely buy a Mercedes just so I could have this dealership service it. That says a lot. We will see how the repairs go :)

MB of Jacksonville had the CLE 53 AMG I wanted in stock…read more The delivered it on time and there were a few items to be dealt with nothing major. The one disappointment I've had is that they delivered a$100,000 car to me with almost no gas in the tank. They picked the car up to do take care of one last issue and dropped off a loaner. I took their loaner to them and picked up my car my car which again had less than a quarter tank of gas. Really cheesy performance and after buying many MB's and Porsches it was the worst caring delivery of a new car in my life! The best dealer delivery of Porsches and MB's in Florida was at Champion Porsche and Champion MB. They made the delivery and every subsequent service visit personalized with personal attention. Mercedes of Jacksonville could learn a lot from Champion Mercedes or Champion Porsche. They made me feel like a King with every car delivered and with every service visit. With MB of Jacksonville I was treated like just another guy. Ho Hum MB of Jacksonville has a lot to learn about personal attention and building customer loyalty which are the keys to ultimate success. The salesman Sal called to check on me. Said he would go to service and get back to me. That was last week. Nothing from Sal. In 2 years when I buy a new one I will go to another city if I must. I will not be stupid enough to subject myself to inferior care again

I'm in my third Cooper S convertible and have been getting them all serviced at Tom Bush Mini. Have…read morealways had nothing but excellent service, very comfortable and clean waiting area with choices of coffees, juices and snacks. Highly recommended getting your car serviced here.

Terrible experience at Tom Bush BMW Jacksonville. Salesperson Kevin Figueiredo was pushy, ignored…read morerepeated requests to speak with a manager, and offered zero follow-up. Serious buyers deserve respect and professionalism--not pressure and silence.

Both my husband and I came to the dealership to start shopping around for a new vehicle. The…read moresalesman that helped us was Andrew C.. He was very pleasant , professional and took his time with us. The dealership itself was very nice as well.

I started my visit with Matt Soltani, who was very helpful in determining what I needed to do. He…read morethen referred me to Sheldon Smith. I must say, for years we have all heard the tales about not being able to trust Car Dealers. THAT is not the case at Kia on Atlantic. Sheldon spent a lot of time with me, making certain I understood my options, and even ordering a shuttle to take me home so I didn't have to sit for hours while my car was being repaired. To so I highly recommend them is an understatement! Thank you so much for your professionalism and kindness!

My check engine light came on and me knowing nothing about cars I panicked and called me dad. He…read more(being 8 hours away) recommended I go to the dealership since it was near my work. I stopped by on my way home from work with no appointment and a very nice woman took it back so the technicians could get an idea of what was happening and I could schedule an appointment. Turns out it was a super quick fix and they just took care of it real quick and then sent me on my way! I know it was no major issue but for my peace of mind I'm so glad I stopped by and they were able to take care of me and ease my worry!

Twas two days before Thanksgiving, and the Lexus dealer was buzzing like holiday traffic.Everyone…read moreseemed to be off work, eager to hit the highways in freshly washed cars. As someone new to Jax, I wasn't sure what to expect from this neighborhood, but the dealership was lively and full of energy. The service bay was packed -- oil changes, tire rotations, and complimentary washes galore. My visit took about three hours, which gave me time to soak in the atmosphere. Though I signed up for text updates and didn't receive any, the service advisor I met was kind, and other staff were happy to assist when asked. A delightful surprise was the complimentary breakfast and lunch. Most guests enjoyed breakfast, but I opted for lunch -- a chicken salad deluxe sandwich that was genuinely tasty. It felt festive to see people dining while their cars were being washed, almost like a little community gathering. The culture here is unique: a mix of car care, casual dining, and friendly faces. No one pressured me to buy a vehicle, though one enthusiastic lady did make the rounds selling candy while her car was being washed -- adding to the quirky charm of the day. They even offer coupons, and my consultant was happy to look online for me. Outside, a small group gathered for a smoke break, while inside, the vibe was bustling yet cheerful. Overall, it felt like a holiday scene -- crowded, lively, and full of little surprises. A dealership with its own personality, where service meets community.

Big shout out to Sean in Service. Brought my brand new car in for no AC on my new car. After…read moreall the diagnostics etc. it was user error. Completely my fault. Sean was 100% respectful and kind. Got me a Lyft home and a Lyft back. I really appreciate it. Also, Gibril my original salesman never hesitates to hook up an old lady, who it appears can't handle all the bells and whistles on her car and doesn't hesitate to help me out. I 100% recommend Tom Bush. Everyone says hello asks if you need anything while you're waiting from the GM all the way to parts and service. Thank you very much for helping me out!

This isn't just a "new car" post, it's a "great experience" post!…read more I never thought I'd leave a car dealership after purchasing a vehicle feeling good but from the moment we walked into Tom Bush Volkswagen, we were treated with kindness and respect. A special shout-out to David - his patience, knowledge, and no-pressure approach made finding the perfect car an absolute pleasure!! Thank you for your incredible service, David and Thomas! My heart is so happy driving this beauty home. #CustomerService #TomBushVW #DavidGreer #HappyCustomer

I bought a BMW X5 from these folks and it was the best experience after moving to JAX. Good honest…read morepeople selling reliable transportation. Two of my sons bought cars at two other dealers and both had issues. One had the brakes fail on the way home and the other has had so many problems; to fix it will cost the same as what was paid. Save yourself time and money by shopping here. If you want to know the other two crooked dealers, feel free to let me know.

Today at United Imports, Inc, Michal Piersztel, the owner, assisted me with my car needs and was…read moreextremely knowledgeable and professional. I highly recommend utilizing his expertise for your car needs.

I have purchased four KIAs since 2000.I've always had great service. Recently there was a recall…read moreabout my trunk light, and I took it to be repaired. I was told that my indicator and brake light was not working. I took my car to KIA and the service manager Tom, stated gleefully that it would cost around $275 for the mechanic to check my car, and this would mean if the repair cost $500.00 it would automatically cost $775. for the repair. I called KIA headquarters, and they stated if that's what they told you then they were correct. I have been a loyal customer and only was 1.000 miles over 50.000 miles. As a matter of fact, I don't know how long my taillight was out. I don't know any other dealer service that would charge that amount to just look at your car. I have been told there was a charge sometime to look at my vehicle, but it was taken off of the final charge if the work was done at KIA. Toyota and Hyundai still have the same policy and my next car most definitely won't be a KIA. I always boasted about KIA, since 2000, when KIA was unknown. Never again. Patricia Whittingham Jacksonville Florida.

This has literally been the worst experience I have ever had with a vehicle. I bought a Kia Soul…read morehere about a year ago and have been back in forth to the shop probably 3-4 times about the tires leaking air, they leak tested the tires two times and found nothing but miraculously on the 3rd visit they found metal in all 4 tires. I have no understanding as to why now there is metal in these tires when the first 2 tests they found nothing. They have very unprofessional service technicians that obviously do not know what they are doing. Never buy a vehicle from this place. And NEVER TAKE YOUR VEHICLE TO THIS SERVICE CENTER!

I wanted to follow up regarding the Google review I left about my 2021 Ford Explorer…read more ​Ashley Braun reached out to me immediately to resolve the issue. I've worked with her in the past for service and repairs, and the experience I had last week was definitely an outlier compared to the care she provides. ​Ashley has truly repaired the relationship between myself and Coggin Ford. I hope her professionalism, attention to detail, and customer service skills can be used as a standard for the rest of the service department Since everything is fully resolved, I am updating my review to reflect the outstanding job she did in rectifying the situation. Thank you Ashley!!!! -----------------------------‐------------------- Original review I've been a loyal Ford customer for years and have leased and purchased multiple Ford vehicles in the past and currently. Unfortunately, my experience with Coggin Ford has been the worst customer service and warranty experience I've ever had. I own a 2021 Ford Explorer that had a major sunroof issue about two years ago. I paid roughly $2,000 out of pocket to have the entire sunroof unit replaced. Since that replacement, it's been one issue after another--ranging from minor mistakes to major, costly problems. First, the wind deflector was never reinstalled after the replacement. They eventually "found" it two days later and installed it. Then, rainwater began collecting inside the sunroof area because the drainage was never opened properly during installation. The final and most serious issue was when the sunroof mechanism went off track, causing the fabric to get stuck in the rails. Despite this clearly being related to the replacement work, this major repair was not covered under warranty and cost me another $1,000. On top of that: - No loaner or rental car was provided - Repairs took almost 10 days - I received zero proactive updates--no calls, texts, or emails - I had to constantly call just to get basic information To top it all off, when my vehicle was finally repaired at 8:00 AM, no one bothered to notify me. I called around 6:00 PM for an update and was told, "Your car has been ready since this morning, but we close at 7:00 PM, so you need to get here before then if you want it today." Outstanding "world-class" service... not. Thanks, Coggin Ford, for the frustration, unnecessary charges, and complete lack of customer care. I will never return for service or purchase another vehicle here again.

I recently bought a 2026 Ford truck at Coggin. The sales person searched the country for exactly…read morewhat I wanted, as I didn't want to pay for options I know I don't and won't use. They were much more responsive than the other area Ford dealers. While not dealing with me on the price cost them 1 star, I felt they did a really good job.