Be very careful! My son purchased a vehicle from this dealership and the vehicle was advertised as a 2018 Tesla Model 3 Long Range. However, after my son got the vehicle and was able to log into the Tesla App it showed that the car was actually the Mid Range model. Upon informing them that the model is not the model my son wanted and not the model they advertised and that he thought he was buying, they only defended their internal computer systems and said that all their systems say it is the Long Range model. However, we clearly indicated that the Tesla App, the in car display, and Tesla themselves confirms that the model is not Long Range but Mid Range, yet they indicated that this was Tesla's fault and that we should take up the matter with them. After nearly a month of discussions, they eventually offered to buy back the vehicle but not at full price and they actually had the nerve to want to charge him $1000 for reconditioning the vehicle. The total amount of loss for my son would have been over $3K which I indicated was totally unacceptable since they sold him a vehicle that was different from what they advertised, even if it was done unintentionally, it doesn't really matter. It is mind boggling that they seem to be only concerned about defending their computer systems than righting what is a clear and obvious wrong. So, if despite all of this info you still decide to shop with them, my advice is to be very careful and check everything. Clarify, confirm, and question everything, because if something isn't right on their end, and you sign on the dotted line, you will be the one to suffer. They don't appear to have any accountability. read more

Auto Time - What they actually sold us - Car Dealers Near Me - Phoenix, Arizona

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Bret and Sam were both respectful and transparent. they both treated me like a person and not just another client or number. they made me feel valued and didn't dismiss me or assume that I couldn't qualify for financing. thank you both gentlemen for providing my family and I a reliable and affordable vehicle! you guys are doing it the right way! wish you continued success and I'll definitely be returning for future purchases for my kids! read more

Sam the salesman gave me the worst deal possible and put me on a 25%+APR contract of over 5 years on a vehicle worth $12k and ended up paying over $20k read more

This is my second time buying a car here. Awesome customer service. Always friendly, very knowledgeable.

Great customer service. Purchased a vehicle for our daughter's first car. Guys were great to work with! Quick easy transaction. Thank you again! read more

Auto Time - Car Dealers Near Me - Phoenix, Arizona

Brought my sisters to buy a car they both walked out with with 2 beautiful cars! Sam was amazing!!! Great customer service and very friendly. HIGHLY RECOMMEND read more

From the ease of using the website to find our car, to our pleasure upon seeing the car in person, to the test drive experience (wow!), through the financing and delivery, we had a top notch experience with Sam and Auto Time. The quality of their inventory is worth your time to pop in to see. We've been pleased with our customer service even after our transaction (guiding me through warranty/non-warranty transaction) and will contact Sam, and Auto Time, when we are ready for our next vehicle in a few years! read more

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Flew into PHX from San Diego to purchase a beautiful Odyssey. They picked me up from the airport with no issues. I was in and out of the place in less than 20 minutes. Every person I interacted with was very helpful, friendly, and personable. It's a family-run business which I really appreciated. If you're in the market, don't hesitate to see them. read more

Auto Time - The Odyssey Elite I bought at a good price - Car Dealers Near Me - Phoenix, Arizona

I recently bought Mercedes Benz GL 450 from them, was the most horrible experience that I ever had with dealership, they stoled my floor mats, those mats around $400, they are so cheap and they cover up all the scratches on the Mercedes that was hidden they did that on purpose to get more money, Sam and his cousin they are terrible, liars and deceivers, please do not buy any vehicle from them,i we'll never recommend them even to my enemies, Ahmed read more

Auto Time - Car Dealers Near Me - Phoenix, Arizona

I usually don't bother leaving reviews, but I had a great car buying experience with these Roman and his staff. They were completely transparent about the vehicle I was looking at. There was no pressure to buy, simply offered what they had. What really sold me was their finance person, Tim did his best to get the best rate possible. I actually found a slightly better rate with a credit union (-.2%), but decided to keep the business in house with them. Because I did so, they matched the APR which was not warranted but definitely appreciated. No hassles, just straight to the point. I'd recommend them if you're in the market for a new (used) car. read more

Where do I even start!? Auto Time is the real deal. Yes they have great prices and great vehicles, but what sets them apart is the people you get to work with during your car buying process. They felt like family. No pushy or undercover motives, they just wanted us to be satisfied. I came in not knowing what to expect and hesitant to make any decisions on what car to buy my wife. I even went back and forth on different vehicles and expected that someone would be frustrated with me, but their team made me feel comfortable, valued, and genuinely cared for. After two days of working the numbers and seeing what fit us, we walked away with a new-to-us Toyota Highlander and we are ecstatic! Never would I have thought that I would see us in this nice of a vehicle at this point in our lives. Sam is an amazing human and him and his brother in-law Eli were willing to go above and beyond to make this purchase special. Tim is a class act, we loved getting to chat with him about his life and history in the car business while signing our paperwork. To Sam, Tim, Eli, Roman, & Max, thank you! Thanks for your transparency, your work ethic, and your character. We loved buying our car from Auto Time and hope we can return again for our next one. read more

I completely recommend this dealership I get a 5 out of 5 stars this sales people are very helpful the finance department Understands that you have a budget Inn does everything can to make sure that your budget is met. They are not pushy strongly suggest you go here to purchase your next vehicle! read more

This company is dishonest and steals from its customers. Attempted to hide damage on a vehicle I was interested, and when I said I did not want the vehicle, they refused to return my "refundable" deposit. Absolutely stay away from this company at all cost. If you really want a car from them make sure you have a Private Personal Inspection done on it., and DO NOT put a deposit down. Especially do not give them your credit card number. Go elsewhere!!! read more

Auto Time - Hidden damage - Car Dealers Near Me - Phoenix, Arizona

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Sam at auto time had the car and model I was looking for and his customer service made the deal. Sam's follow up was really appreciated . Take a look take a drive but in your search give Auto time a look on line and if you see a model you are looking for give a call. You are important and your call will be returned . Thanks Sam read more

This place is so shady... they tell you that you have 30 days to make sure everything works well and they will fix it. But believe me it's a lie. They say oh well you bought the car as is. Would never recommend this place nor buy from them again. Stay clear of these liars. Urghhh read more

I was sold a car at night and was miss led that there was no sunroof shade, floor mats and the car didn't lock. The salesman Sam would not let me speak to the owner about my shade, or floor mats. Do not buy a car here, I would give them negative stars if I could. Only purchase from here if you want to be lied to and never get to speak to upper management. The shade is $500.00 with about $800.00 worth of labor to install. Never buy from here read more

Honestly don't know where to start! AMAZING place and people! I bought a van in pristine condition, low mileage and great price. They did everything possible to help me out and got me a loan approved! The customer service that Sam and Tim provide is top notch! When I picked up the van it was detailed clean and gas filled up! I don't know about you but it's so annoying when you buy a vehicle and it's not cleaned and no gas just saying. If me or my family ever need to buy a vehicle we will definitely get it from this place. Thank you Auto Time for making my experience so nice, easy and quick! read more

Bought a car from there . First two weeks into driving service lights came on and tranny problems . Went to confront them about it and said it wasn't their problem read more

Blown away by Sam's professionalism and friendly demeanor! NO PRESSURE sales! The cars here sell themselves. Quality vehicles for great prices. I'm very very pleased with the SUV I purchased, beautiful vehicle. Runs great! The car buying waters can be quite dark and choppy, but not at this establishment, it was nothing but smooth sailing. I was pleasantly surprised by the 3000mile warranty driving off the lot. All cars have CARFAX reports. They are very transparent and listen to what the customer wants and do their absolute best to match you with the right vehicle. I am so pleased with this shop I will definitely be recommending this place to all my friends and family. Awesome place with awesome cars/trucks/SUVs read more

I just purchased a car from Auto Time. They were extremely helpful and were willing to help with financing or would work with our own bank. We did ended up going through our own credit union. If you are using your own source, get your financing in order BEFORE because it will delay getting to take home the car. That was my mistake but Auto Time did everything possible to help and expedite this sale. They always answered the phone so it helped when I needed something for the bank. They were also quick and had paperwork ready so there was not much waiting or time spent at the dealership. This was the best car buying experience! read more

Do not buy from these people they sold me a lemon. I brought a Ford Mustang from these guys not even a day after the trunk part fell Off they gave me 30 day warranty which seems cool but it's really not. a few weeks of buying the car my blower stop working they fix it after my warrenty was up the blower went out again meaning they didn't fix it. a month after that my ac went out had to replace the blower and the ax compressor not even a year of having the car my engine went out had to replace that right after that my convertible top window came apart we all know a convertible should last atleast 4 years they said they put a brand new top on there which was a lie went in to a shop they ran the top and said it was a cheap top not even the correct top for the car had to replace the whole top right after that my starter went out had to replace that and my motor to the back window went out the inside of the car begin Peeling this all happen not even 2 years of having the car I brought the car for 7500 I literally paid that much fixing the car do not I repeat do not buy from this place they are not good business I would not recommend this place to my worse enemy read more

For the love of God, don't buy a car from these people. You can't see any reviews on them on google for a reason. For me to give a ful breakdown of the hell I went through with these people. I can write a 4 page essay. I'll give you the short story. Keep in mind this is the short story. From the moment I get to the dealership everything seemed sketchy. I flew from Cali to Arizona to pick up the car. I get there the car has 600 more miles than was listed on. They also added about 1400 over the listed price with an excuse that they needed to put that so the bank doesn't charge them. They said they inspected the car within two weeks. Which was a lie. My back two tires were on wires, all brakes n rotors were in horrible shaped. I had to go back n forth with them over the phone threatening legal actions if they didn't fix it because it was a liability and life threatening. They were going to give me the run around and tired to make me come to Arizona to "fix the car" meaning I'd have to drive a total of 1200 miles in total. Thinking they were going to get rid of me with this tactic I threatened legal action and they gave in and fixed it. Then they wants me to pay to fix my own tires. So for the mechanical job on the I told the mechanic not to start until the send payment because I didn't trust these people. They kept urging to call the bank and finalize the car purchase but I knew technical if I didn't do that until the fixed the car. I can get my down payment back. So they told me they paid the mechanic in reality they didn't I made sure to be there with him. They tried bargaining and negations the price down and finally gave in. Spent another week calling over and over again for my tire reimbursement because they said they'll pay. Also all the reviews they have is fake! Always a red flag when there isn't at least one upset customer or annoyed. The real reviews are hidden on here read more

Great people! Very honest and hardworking. They all went out of the way to help me and my husband purchase a quality car. Father and son are awesome. I will be back to purchase another car from Auto Time. read more