I have thought long and hard about posting this review. I truly am a huge supporter of any local…read morebusiness, but the end result was too disappointing. I have to leave this review. I try to support small local businesses whenever I can, especially ones in my own neighborhood. In early January I stopped into Addax Tactical while I was out riding my e-bike with my dog. The staff were friendly, they were cool about my dog being there, and they even let me bring my bike inside. My first impression was positive. A little later I went back to order a rifle. I wanted a Henry Big Boy .357 Lever Action Rifle. They didn't have it in stock, and I was told it would take about two to three weeks to arrive because the SHOT Show convention was coming up. While doing the paperwork, I also decided to purchase a Ruger 10/22 so I could complete both purchases with a single background check. I left a deposit of about $1,200 toward roughly $2,000 total for the two rifles. Both rifles are very standard models that most gun stores typically have available or can obtain quickly. I could have easily purchased them elsewhere, but I made a deliberate choice to support a smaller shop in my neighborhood and was willing to wait the extra couple of weeks. Based on the timeline I was given, I expected the rifles to arrive by late January and to have them in my possession by mid-February after the required 10-day waiting period. That didn't happen. After three weeks I called to check on the order. Nothing had arrived yet. I waited another week and called again. Still nothing. The responses were always very casual, with little explanation other than that the rifles had been ordered. Around six weeks into the process, I was told the Ruger had arrived but they hadn't called because they assumed I wanted to pick up both rifles at the same time. I went in immediately and started the paperwork to take possession of the Ruger. During that visit I learned something that had never been mentioned before: the Henry rifle had not actually shipped yet, and the shop generally places firearm orders in batches rather than ordering individual rifles. This was the first time I had heard that, even though the original estimate had been two to three weeks. At that point I agreed to upgrade to the octagonal-barrel version of the Henry since I had always wanted that model anyway, and I was told the change would not affect the delivery timeline. After the 10-day waiting period I picked up the Ruger and again asked about the Henry. The answer was still that it had not arrived yet. By this point we were about eight weeks into the process, with no clear timeline. About a week later I called again and received the same answer. At that point I decided to cancel the Henry order and request a refund. I was told the refund would come from accounting and that I should expect a check in two to three weeks. After two weeks I called again and was told it could take up to 30 days. I eventually went to the shop in person to check on the refund. This time I was told I could not bring my bike or dog inside, even though I had been there several times before with both and it had never been an issue. Eventually I received a call saying the refund check had arrived. For the sake of transparency, I'm writing this from memory without the receipts directly in front of me, so the dollar amounts may be off by a few dollars either way, but the numbers below are very close to what was paid and refunded. When I picked up the check, the amount returned was about $370 out of the roughly $1,200 deposit I had paid. That means that after roughly 12 weeks, the final outcome of this transaction is that I effectively ended up with a $830 Ruger 10/22 -- a rifle that typically sells for a few hundred dollars at most gun shops. Even assuming some type of restocking fee, it's difficult to understand how that result makes sense, particularly for a rifle that, according to the shop, had not even shipped yet when I cancelled the order. I went into this purchase specifically because I wanted to support a small neighborhood business like Addax Tactical and was willing to wait longer than usual to do so. Unfortunately, after the delays, the lack of clear communication about how orders were handled, and the final refund outcome, the entire experience ended up being extremely frustrating. If you're considering ordering a firearm here, my advice would simply be to make sure you clearly understand the ordering process, timeline expectations, and refund policies before leaving a deposit. Posting this simply to document my experience so other customers know what to expect when placing a special order here.

Purchased my first gun here. Ed was very helpful explaining the gun I chose and walking me through…read morethe entire process.

I live in the "dead zone" Reseda, Pasadena and Santa Clarita are all close to me. I'm pretty much…read moredead center between all 3. While Turners has great sales you need to watch "Consignment / Used sales" Santa Clarita, Enter Jason. Man knows his job, funny as hell and good people. I started messing with others in sales there and we had a blast. Two of my choices had been sold but the site was not updated so I bought #3. Springfield 1911 (1911 TRP™ Handgun, CA Compliant. Stainless 4 Mags and a range bag $1300) I was digging in my pocket to find my phone but he knew what i was looking for. He handed me his flashlight. Mike, Tim (might be Tom) looked the gun up. "Sold back" 45 was too strong for the buyer. Barrel and ramp showed nothing.

If I could rate this place ZERO stars I would. You guys fucking suck. I waited 30 minutes trying to…read moreshop for a handgun with only one other person in the store the whole time and I didn't even get asked a question. Originally I thought that there was only one person on that server, so I was patiently waiting my turn until some guy walked in and the employee yelled his name and they dab each other up and he asked him what gun he wanted. Extremely unprofessional I will actually never go back there. You guys fucking suck. Way to lose a high paying customer I was interested in the desert eagle.

Visited with my older M&P Shield after having trouble installing a new RMSC-style optic plate. I…read morehad already tried using my own rear sight pusher kit, but I could not get it done properly. Highlights: * Helpful and knowledgeable gunsmith * Professional service * Issue was fixed quickly * Complimentary service * Parking available * Good selection of firearms I remembered purchasing the firearm from here, so I walked in and spoke with the gunsmith, Mike. He immediately came across as very professional and experienced. He took a look at the issue and was able to fix it for me. What really stood out was that he provided the service as complimentary, which I truly appreciated. That kind of customer service makes a big difference and builds trust. Overall, great experience. Mike is the man when it comes to gunsmithing. I will definitely come back here for another firearm purchase in the future.

After deciding I wanted to get back into hunting after a short 50 year hiatus, I purchased a…read morebeautiful Sako 90 Hunter. During the online purchase process, Sako suggested a few FFL's, and Guns LA was one of them. I said yep, although I had never been here, and away we go. A few weeks later, I received an email notice that the rifle had arrived at Guns LA, and I drove over to go through the transfer drill. They buzzed me right in, I was greeted by a couple of the guys, and they handled everything right away. Typical easy California transfer: pages of paperwork, produce CDL, provide DNA sample, raise your right hand and swear you are not a communist or a Klingon, take a polygraph...the usual drill. Because they have a highly Yelp rated gunsmith, I handed them the Leopold scope and mounting rings I had purchased and asked them to mount it (yeah...as if I could have mounted it). No problemo. Ten long days later, I returned (and yes, the DROS paperwork stamps the exact minute from the ten days you started the process and you are damn RIGHT I was there at the exact minute to accept my rifle). They gave me a break on the price of mounting the scope since I did the transfer paperwork there, which was generous and unexpected. Everything was perfect. Although I live in Pasadena, and there are closer gun shops, I would absolutely go to these guys again. Thumbs up and thank you!

This is a solid store. They pretty much have everything you need…read more The employees are friendly for the most part, though it can be a little hit or miss depending on the day. Some people can come off a bit grouchy, but overall they're helpful and knowledgeable about the gear and things related to the field, which I appreciate. I'd recommend coming here if you need anything. Also, definitely sign up for their rewards system.. you can get some discounts and money off when it adds up.

They carry decent equipment but most employees don't know much about the product. Alterations…read moreemployee is good. Ordered a uniform online and was told it would be shipped in 7-10 days. I needed the item ASAP. It's been a month and still no delivery. Checked status on website.... "Waiting to be shipped". "Amateur hour" company. Very disappointed.

Horrible customer service. Nobody EVER answers the phones or call back. I placed an order 3 weeks…read moreago and there is no word on its status and no replies at all (both phone and email). Avoid if you can!

From the owner: Online Sales of Tactical Gear and Accessories. Webstore Only!read more

Rarely will you go to a business that has true integrity. Arli Arms is one of these businesses…read more Sean and Ken greeted me at the door. Nice, chill, totally down to help out their customers. I was schedule for a cleaning. Got there and Sean looked at my weapons and said these don't really need cleaning. They're just dry. He oiled them up, fixed a pin on my safety and sent me on my way. They wouldn't accept even the smallest gratuity. They could have charged me hundreds of dollars for cleanings but instead provided a free service and a smile. Truly great Americans. This is how business is done. I'll only go to Sean or Ken for my gun smithing, cleaning, and mod needs. God bless yall.

Huge thank you to Sean and the Arli Arms team for helping me out today. I had a stuck trigger guard…read morepin that I could not get flush. Brought it in this morning and not only did they fix it in about a minute flat, they wouldn't even let me pay as the fix was "too quick to charge for". Arli Arms just made a customer for life. Thanks again, Sean!