Olivia has gone above and beyond for me each time I've come into the dealership or have needed…read moresomething. I genuinely enjoyed working with her.

Am a local resident of the area yet never visited Mohawk Honda…read more After months of searching and days of negotiating with local Mazda dealer, I found a 2024 Mazda CX90 PHEV / 10k miles / within my price rage via AutoTrader & located at Mohawk Honda. Stopped in the following day w/o appt. Met John C. assigned to us as Sales Assoc. John was super helpful is facilitating the process, with the intent to purchase/pick up car by EOBD. John introduced us to Justin, who was also helpful in explaining the terms and further explaining how the process will come to fruition throughout the day. There was open communication throughout the day via email/phone - nothing was stressful and no pressure at any time; anything I asked to be in writing was granted. We started at 9am and picked up the car at 6pm. Would definitely recommend MH to anyone looking to buy a Honda or check out their plethora of used cars. John, being a newer Sales Associate was a great help; he was engaging in getting to know my husband and me while we briefly waited for the required tasks/operations of this process.

My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

I really don't like auto dealers. I set out to purchase a Dodge Grand Caravan from a private…read moreparty. While I was waiting for one seller who didn't turn up, I found a car at Driveline Motors on craigslist. It was $1,000 over my budget and 3 years newer than I planned to buy, a 2008. Tony Tote, jr, the 3rd generation owner answered the phone. He was straight with me about the car. He let me drive and look without overselling me. I had him look up the KBB private party sale price and he sold me the car for a bit under. But I got service I would not get in a private party sale. The car was meticulously clean although they did use air freshener in it which I hate. Once I decided, they did all of the paperwork and put my plates on the car while I went to the bank to get the money. I suppose there are some people who would pay a lot more to go to a big dealership with professional salesmen. We bought a new honda recently from a showroom that delivered free cappuccino and espresso. But I bought a great 7 year old car from folks who are well organized, clean, and clearly know that they need to deliver a good value to survive as an independent. And clearly, they do. I really like a small independent who's made their way for 3 generations by offering good service. There's no fancy coffee here, but solid people and a good deal.

From the owner: We pride ourselves In hand-picking quality used cars, and selling them as cheap as possible. With…read morean on-site repair facility that houses trained technicians, we are able to thoroughly inspect and repair anything on these vehicles in order to put out a quality product. We specialize in first time drivers and affordable used cars.

I left my car for repair work, along with my extended warranty information. They had the car for…read morefive days, never called me except on day one to tell me what was needed. No estimate given. I finally get my car back and go home, then realized they charged me for installation of parts (which I was not informed of and did not authorize) which are totally unrelated to the original repair issue (parts which would have been covered by my extended warranty if they had asked). I called the service manager about this and was given the run around, and then I was ignored for a month. Requested call backs, owner's name, etc., and was ignored every time. Then another manager calls me, after a month, and asks me for in-person meet. I go in, explained everything again, he tells me he'll call me back within a day. It's been ten days, no calls, no emails, nothing. No respect for their customer. Now I'm on the hook for someone else's (very expensive) mistake. No one there will accept responsibility for this. I am now a FORMER customer. Update: Now one month since I posted this review and I have still not heard back as promised from anyone from this company

Terrible, unprofessional behavior by staff, customer concerns are not addressed adequately, if at…read moreall. They would rather ignore you than try to resolve or even deal with an issue.

Only giving one star because of the sales department. Service department sucks and sucks even more…read moreif you're a woman.

If you're looking for a gently used "new to me" car, Wedekind has to be on your list. Just bought…read moremy second car from Ron and am super pleased. This transaction was as smooth as the first. No pressure, casual, up front dealership where a promise and a handshake still mean something. Thanks once again Ron and Wedekind for a job well done!!

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

The worst experience I have ever had was at this dealership. Extremely unqualified racist,…read more "assistant manager" Named 'Wil' or 'will' who might actually be the toilet cleaner of the place, has no idea how an "assistant manager" should conduct himself and communicate with their customers. Instead of approaching people by introducing himself, he comes to you asking "what is your question" then goes to try and snatch papers from your hand when you try to communicate your frustration of an increased price that you never signed or agreed to. Every dealership I have visited will quote you one price with all fees and taxes included, this dealership does not. They will provide you with a quote without adding or mentioning taxes, and when you arrive they have this 80 year old 'tuff guy' who embarrasses himself trying to intimidate you. Keep an eye out for the clown with the colorful sneakers limping around.

Went there today and bought my 2nd escape. Great people to deal with. Best Ford dealer around.read more

I bought a SUV all wheel drive from them with two sets of different tires on the vehicle. The front…read moretires had dry rotted cracks all over them. I went back to them and they told me the tires past inspection. I took the car to Goodyear to find out the tires had a recall on them. I will be taking the the car to the nys dot now . Terry Morris does not care about safely but maybe they will about nysdot. I will never buy another car from them.

Opitz provided a clear explanation of my transmission problem and quick estimate. They were able…read moreto complete the rebuild in less than a week in the time frame promised . Good warranty and a very reasonable price. They were friendly and helpful. No one wants to hear that they need transmission work but they made the process as easy as possible.

I was very happy with the work they did. Went to the local ford dealer and they ripped me off for…read more$500 and wanted another $5000 for a transmission. Luckily I was told about Opitz. They were about half the price of the ford dealer. They are there for you when you need work done. They stand behind their work.