Love this place they have been like family and literally we have gotten most our vehicles from here , Brian is awesome and has made himself available for any questions I had when buying my current car. Also can't recommend enough Kenny down to earth guy , very professional anything I need he is extremely a vital employee to this place, one time my car needed a little more work than originally planned, he was able to get me a ride to and from Adams , and the driver was the friendly as could be . Love this place read more

Adams Chevrolet - The new ride - Auto Repair Near Me - Havre De Grace, Maryland

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I recently took my truck to Adams Chevrolet in Havre de Grace for a diagnosis and, ultimately, a transmission fluid change (~$500-$600). I was told it would be an in‑and‑out, same‑day service. I made an appointment, dropped the vehicle off the night before, and then heard absolutely nothing until I called around 10:30am. I was told I'd get a call back in a few minutes -- I didn't. I called again at 11:30, left a message for the service advisor, and finally received a call around 12:30 pm. I was told I "needed a whole new transmission and cooler" at a cost of $7,800-$8,800. My son is an ASE‑certified master mechanic who had already provided an initial diagnostics on the issue, and the only reason we brought it to the dealer was because we don't have the lift or tool at home to complete the repair. The dealership claimed there were "tiny metal shavings" in the transmission pan -- which is normal and exactly what the magnet in the pan is designed to collect (you can also google this if you know nothing about cars). When that explanation didn't hold up, they switched to saying the cooler had low pressure. When we asked for the actual pressure readings, the service manager admitted no pressure test was ever done. The service was horrible, the communication was poor (we had to chase them for updates), and we were given information that was either misleading or blatantly untrue. After buying many vehicles from this dealership over the years, this experience was beyond disappointing. Completely unacceptable and ridiculous. read more

Herb the finance manager forged my signature as to not give me my full refund on a car warranty after giving me the run around for two months. Would not do business with these people if you value your time and money. read more

Took my 2024 Chevy Silverado 3500 there for oil change and tire rotation, got home and the next morning the left front tire was flat, found the cap missing on the air valve and the tightened the valve core in the valve stem two and a have turns, they said they added DEF, which they did not, so I had to add myself and I had to top off the oil when I got it home, no more Adams for me! read more

We called to BUY a $50k truck and put money down over the phone to hold it. But the dealershipship does not take money to hold a vehicle...what?? So we said we will be there as soon as possible (because we live 90 minutes away) to sign the papers. This was a sure thing - we were not coming to look at it or test drive. We wanted to BUY it! We immediately got on the road and we were in communication with the salesman, Brian, the whole trip. An hour into our drive Brian text and said somebody came and bought the truck. We turned around and went home. He said we could still come look at it. WHY? A truck somebody else just bought? Wasted several hours of my time and several gallons of my gas. I understand a sale is a sale, but you have to be reasonable and let people put money down over the phone! What kind of policy is that?? Ridiculous. read more

Regarding the Service Department: I brought my vehicle to be serviced due to a recall on the hood latch/striker. At that time I will say the staff was friendly and my recall was fixed to my knowledge in a timely manner. I had brought my vehicle home assuming the professionals addressed the recall with no further issues. At a later date, I needed to add washer fluid to the appropriate reservoir under my hood. I proceeded to engage the lever inside my vehicle on the driver's side to release my hood. I was unable to open my hood to add the washer fluid to my vehicle. I called them regarding this issue and was given an appointment time the following week to address this matter. I brought my vehicle in at the scheduled appointment time and I was told the cable to the lever inside my car to release my hood was broken. I was told I would not be charged "for looking at the car to see what the problem is" however I would be financially responsible for the parts/labor. My vehicle's hood latch was working fine with no issues prior to the recall being "fixed" at this location. Bottom line, I brought my vehicle in to be serviced only for it to come out with another issue after being serviced. This is shady, no one came out to show me the old vs. new part or that my hood was working appropriately. I don't believe I should pay for this matter however they are unwilling to be accountable or trusted at this time. Do not recommend this place after this situation. read more

Will never buy another vehicle from this dealership again. Brand new tire had a bad spot in it and goes flat. They won't honor the warranty as a faulty tire. Tire literally has 1000 miles on it. Service department was rude and laughed at my wife when calling about it. Gave her the run around all day, stated the tire would be available at 1pm.. then 230pm.. truck shows up at 430pm. Whole day of work missed and charged for a tire that was damaged prior to the sale. Lesson learned to NEVER shop or buy with them again. Service manager lies and tells me my wife said she hit a curb. Way to take care of a Veteran... #JonesForALifeTime read more

Adams Chevrolet - Tire - Auto Repair Near Me - Havre De Grace, Maryland

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Two weeks ago I decided I wanted a car, I had been looking around and I really wanted a Honda Civic hatchback. I found one at this location and put in an inquiry! Tom the salesman got right back to me and helped me with the whole process! He was wonderful and nice and super friendly! Helped me get the best deal and was over all wonderful! The manager (I can not remember her name) was also so nice and wonderful as well! If you need a used or brand new car go here!!!!!! read more

Shout out to Brian for being our great salesman. Jerry & Zack in service are awesome. Everyone is very polite and helpful at Adams Chevy. I never hesitate to come here to buy or service any of our 3 Chevy vehicles. read more

Came in with a simple bulb out on my brakes and instead of making it a big deal, it was taken care of simply and efficiently and not made into something more extensive to inflate tge ticket. l will surely return knowing that Adams values their integrity and puts tge customer first. Thanks for this experience. Tom and Alise Furlong read more

Truly a great experience thanks to Zach in the service department. Thank you very much for helping me with all of my questions and fitting me in for an appointment so timely! Will definitely be returning for an future needs. read more

I got a transmission fluid exchange at Adams today, and it was less than what I was quoted. The staff was very helpful, and there was free wifi with open access, so I was able to get work done while I waited. When I first walked in there was a previous customer who was explaining to a staff member that he had recently lost his job and couldn't afford his payments anymore. The staff member was walking him through all of his options to try and come up with a solution, and from the sounds of it was very honest and empathetic. I was impressed at the friendliness and honesty of the employee. KUDOS! read more

DO NOT GO HERE!!!!!! I wish I could give this rip off dealership a negative number. The worse experience I've ever had. I bought my vehicle from them in January and has had to return it to be repaired for the same thing 3 times and it still was not repaired. They gave me the run around to even have them look at it without paying them. In addition to that, my check engine light came an along with several other sensors and I just took it to another Chevy dealer and had it repaired and paid the money. I've only had the vehicle for 3 months.THIS WAS THE WORSE EXPERIENCE IVE EVER HAD PURCHASING A VEHICLE!! SAVE YOURSELF FROM A HORRIBLE EXPERIENCE AND DO NOT GO THERE!!! read more

We had a great experience buying our new vehicle with this dealership, it was well worth the trip from PA! The staff was friendly, knowledgeable and extremely helpful. I would highly recommend this dealership to anyone in the market for a new vehicle. read more

Just want to give a shout out to the Adams Chevy team, especially Jerry in the service department. Jerry gave me a fair deal on a cat back Borla exhaust system install with labor for my Silverado and also put on a new main exhaust clamp because he knew from experience that it could be a point of failure when reusing the old.clamp. I'm extremely happy with the price, results and the professional install. Great Job Guys!! read more

DO NOT GO HERE!! Came in with a fully working car for a minor fix and within two days the car is no longer able to be driven!!! they changed their story 3 times about what the problem was and refused to fix it! TERRIBLE SERVICE! read more

I want to thank Zach for waiting on me July14,2020. He was very helpful & kind also very thoughtful in getting my car serviced for my trip later this month. Thank You Zach!! read more

Had a relatively good experience. I would recommend this dealership. Sales stuff wasn't pushy. They actually work with me on trading in my car and truck. In the end I walked away with a really nice truck. read more

great experience! they are very knowledgeable and courteous. they offer military discounts. they can do the work while you wait. the prices are fair and the work is quality. they have a computer for customers to use while they wait and good coffee. we were looking for a dealership with quick access to parts and trained techs. we found it. not far from apg. read more

Adams Chevrolet - logo - Auto Repair Near Me - Havre De Grace, Maryland

NEVER GO HERE! My husband and I negotiated a price for a GMC Acadia over the phone and were told to come up. The dealer even called 3 times the morning of us coming out to make sure we were still interested and the deal was still on. We brought a cashier's check in the exact amount agreed upon even. After driving an hour and a half to their Havre de Grace location, we were told they "accidentally" moved it their Fallston location which would have saved us 30 minutes. Once we got there, we test drove the car and decided we wanted it. That is when they tried to increase the price by $4,000 and stated that the inflated price was the new price they were going to sell it at. After explaining the deal we made and reminding them of their promises, we ended up taking our cash and leaving. A HORRIBLE EXPERIENCE. They should be ashamed that they LIE to their potential customers that way. read more

My father brought my sister's car in to have pcv valve changed, after the work was done the tech said they may be a nick in the head gasket, not thinking anything of it they drove off the lot. My sister didn't even made it to Aberdeen and her car started smoking. Got the car parked and within a day all the oil leaked out. They went back to the dealership and was told they wasn't done by their tech and it was done by us. The tech went on to say he never told my father there may be a nick in the gasket (which he is basically calling my father a liar). My question is how can a driveable car get into the shop and then leave and not make it no more than 5 minutes down the rode? A car shouldn't come out of a shop worse than when it went in...Am I Correct? ADAMS CHEVROLET- HAVRE DE GRACE, MD.....have to do better read more

Nick and Monty were great in getting me in my new Equinox in a rather tricky situation. Their delicacy was more than appreciated. They also did their very best to get me all of the rebates possible. Way to go Adams. read more

I bought my truck at Adam's. Ed R. is a fabulous salesman. He was very patient and knowledgeable. I would definitely recommend Adam's and Ed to anyone in the market who is looking for a "no pressure" dealership. read more

Bought my truck from here. Sales staff is great to work with and not pushy at all. Went in today for an oil change & tire rotation. Was in and out in under an hour. Prices were really good for a dealership. Couldn't be more pleased. read more

I just bought a new Chevy Cruze 2015 in May. I called to find out how much an oil is. Little did I know my oil changes where to be free for the first 24000 miles. Unfortunately my salesman did not tell me that. I am sad to know that I won't be able to take full advantage of the 4 free oil changes. read more

Do not come here to get Service unless You have a Newer Vehicle or plan to Purchase a New Vehicle. Originally came here to figure out why the check Engine light was on and what I needed to be replaced or fixed to pass Emmsions. They ran a Diagnostic and told me parts had to be ordered and I could bring it back when they arrive. Came back the replaced the parts. Check engine light came back on not even 72hrs later. Brought it back was told "well I told You that it's an older Vehicle and other things might break." Had them run another Diagnostic and was told it was a Marjor Vapor Leak due to the Filler neck and Hose. I ask when could they replace it. Was told "That part was Discontinued and would have to be done by a Repair shop. The repair shop also would have to replace the Fuel lines they were Rusted and are not safe." SMH Paid for the Diagnostic and left. Went to a repair shop here in Havre De Grace. Was quoted $2350 and was explained the fuel tank would have to be removed to do the repairs. All this run around just to Pass Emmsions. I work for Myself and need My work Truck. Adams and the Repair shop told me they had no loaner trucks or would reimburse Me for a truck if I rented one. So Did My Research bought the Filler Neck, Fuel Lines and a new Fuel pump and 1/2" Impact Gun. All totally a final Price of $865. Took me One day to prop the bed up to access Everything replaced the parts and went a week Later and passed Emmsions and got Me a New tool in the Process. Also consider the Fact I'm not a Certified Mechanic. And do to the Economy I was able to do the Job and not miss a Day of wor. I do Property Maintenance. Long winded but Facts! read more

Its A good thing a couple days latter I went looking for my wheel locks. Seems they were still on the Mechanics bench and I was a little pissed at that. read more

I've had lackluster experience with the service department at Adams Chevy in the past, but I absolutely will never give any business to this dealership again now that they have resorted to spam. I received a robocall from Adams yesterday about purchasing my car and then got a follow up text at 5:45 am. I regret ever having done business with this place in the past, because now I am not immune from this even though I am on the do not call list. Do yourself a favor and don't get your name into their system- go somewhere else!! read more

Really tried buying a car from these people but it felt like they didn't even want to sell me one. Dealt with Justin Brooks, he seemed clueless and was just making up lies when he didn't know the answer to any of my questions. Wouldn't recommend this dealer to anyone. read more

This is simply the best service center I have ever experienced. No appointment, drive up to the door which opens immediately. At least two service staff are there to talk to. You walk 15 feet to a nice lounge. Voila! A short time later, car keys are delivered, and I'm on my way. Professional, friendly, efficient. read more

Just bought our 5th car from Adams, a 2017 Chevy Equinox and the service was outstanding, our salesman was Brian Harvey and he was very knowledgeable about all the features of the vehicles and was never pushy or over aggressive. But the great service did not stop there, all of the employees mostly remembered us from our previous purchases. And to top it all off when we got to the Financial part of the sale, since our trade in was a newer vehicle a 2015 Trax ( my wife drives a lot of miles during the year for work) Herb Eller the Finance Manager refunded the payment for the gap insurance from the Trax and put it towards the Equinox, it may not sound like much but they could have just as easily not done it also. And I cannot say enough about the service department, Joe Alampi and his crew are great, most of the time you don't even need an appointment , and Jerry and Nick always take care of my whole family real well. I will buy my cars from Adams again and again. read more

I have been a customer of Adams service for 8 years, but this last visit will be my last. $200 to replace the bulb in my headlight! Not even the mechanics themselves would pay $200 to have their headlights replaced. Loyalty means nothing as they only knocked $50 off the price. read more

------UPDATE-----Interesting how Yelp pushes most of the bad reviews down (wrote two previously) and you have to click on a link to read them. ONLY shows 5 reviews currently with 22 hidden. Came back for an oil change on Feb 2016 and was told by adviser i was no longer welcome there. He spoke to Joe cause they were having a computer issue and could not log me in. Joe told him to tell me to go down the street to JP Chevy. I did and everything was good. Neither myself or any family members will every use Adam's Jeep or Chevy every again. read more

My wife and I had a terrible experience buying our first car at Adams Chevrolet. We came here after having read all the great reviews, and were initially glad to have settled on an economy car that fit our limited budget. Everything went smoothly, until we handed them our money. We were given an assurance by the salesman that all our paperwork was up to date and that we'd be able to register the car the following day (this was very important to us since we live out of state and were about to travel cross-country). The next day we found out that the dealership had withheld the title from us, and that we therefore couldn't register the car. Shortly after speaking to the salesperson who apologized to me on the phone, the manager Monty Wells called me back and berated me for accusing the dealership of being at fault. He screamed at me over the phone for five minutes, insulted me and accused me of lying on numerous occasions before hanging up on me. I found myself in a very stressful situation and Monty was in no way willing to help or acknowledge any error. I was utterly shocked. Despite having paid them around $10,000 just 12 hours prior, I sat there being treated like a lowlife, feeling taken advantage of and feeling helpless at the fact that I didn't have access to the most important vehicle document which I should have received when we bought the car. I tried to call back on numerous occasions but no one answered, and when they did they purposely hung up on me. They were blunt about not wanting to speak with me, and ultimately they forced us to wait weeks to receive our title, without any type of formal apology. While their mistake could have been forgiven had they tried to remedy the situation, the manager really left me with a disgusting feeling in my stomach. My wife and I were left mad at ourselves for trusting this dealership, and ultimately it was clear to us that because we could only afford a car at the low end of the range, this establishment had no respect for us. As first-time car buyers our experience couldn't have been worse. We came away extremely disappointed and feeling taken advantage of. read more