They got the job done. I agree with the other reviews though. They won't look at you when they talk. Their tone is like you are bothering them. OK, the customer service is bad, but they did a good job on my car. read more

Bought a used truck there and the sticker and listing online showed an engine that my truck did not have. When I realized this a few days after the purchase they couldn't care less. Would not help me and said I could trade the vehicle in if I wanted and took no responsibility for their false advertising. This place gives used car salesmen the bad name they have, or in my case, saleswoman. read more

Absolutely awful customer service!! I dropped my Jeep off for service and when I returned to pick it up, I was livid to discover a deep scratch from the drivers side handle all the way to the end of the passenger door. When I asked about it, Sue Shepard the manager told me that I came in with it and that my insurance would have to deal with it. She then proceeded to walk away without another word. they took no responsibility for their damage nor did they appologize. I would not recommend this place to anyone! read more

Their customer service is the absolute WORST! I called to schedule an appointment for an oil change and you would've thought that I was asking them to come to my house and change my oil for free. The lady who transferred my call, answered the phone with the most disgusting tone and then the lady in the service department was snappy and rude. I really wish that there was another Jeep dealership closer to me. read more

Had my 2017 Ram Truck in for service and Mike Kent my service advisor was awesome, he kept me informed through out the entire process. He even had me picked from home once the repairs were complete. The people at Adams are fabulous and I will be back. read more

I emailed the sales associate two days before my appointment to let her know my situation. I had a 2007 Toyota Corolla that was not in my name that I had made all the payments on that I wanted to trade in for a 2017 Jeep Compass. All she said I needed was the title, the person's ID that the cars name was in and a letter signed by the owner. I brought all this and traded the car in and thought everything was good. A week later I got a call saying she "forgot" to get the pink title from me that showed the car was paid off. Of course this is the one piece of paperwork that I can not find anywhere. But I'm also very annoyed that this was not mentioned with the items I needed to bring to my appointment, so I do not bust my butt to get this for her right away as she wants. After a week of her calling and texting me non-stop I call the bank to see if they can provide a letter. The bank tells me since they are in possession of the car and we already turned in the tags they will have to request a letter. I inform her of this and I guess she did not like this because the next thing I know I'm getting a threatening voicemail from Mr. Bob Adams PRESIDENT AND OWNER of Jeep Adams or at least that's how he said it on the voicemail I guess in an attempt to try and intimidate me. Nice try my friend, but not happening. Anyway, in the voicemail he stats that I'm in breach of contract and if I don't get them the letter by the middle of the following week he's contacting his lawyer and he's going to sue me over a car they gave me $950 for. Maybe instead he should take the time to train his sales associates? Well, we call the bank again and come to find out Adams had already contacted the bank for a letter which they said they faxed two days prior. Of course they don't show receiving it, so now I'm running through hoops to get this letter which their employee should have asked me to get before any of this. I'm never using this place again to purchase a car or for service. Real slime balls (especially the owner). read more

I bought a 2009 Ford Escape from this dealership on Jan. 13 2018. I wanted to finance through my credit union so I signed all of the paperwork which included a 30 day or 1000 mile warranty. On Monday my wife reported to me that the truck was acting strangely possibly the transmission. She took the truck to service dept. & they agreed something was wrong. They gave her a courtesy car & told her they would be in touch. Banks were closed on Monday so as agreed I went to the bank Tuesday and acquired a check. I called to check on the vehicle and was told by a manager that they were having problems diagnosing the problem. I told him I would give them the check when the truck was fixed. 8 days later they called to inform me they were backing out of the deal because it would cost to much to fix. When we went down to return the courtesy vehicle and meet with the manager he told me they would not honor the warranty because I had not given them the check. I asked for this in writing and he refused. So basically I have no vehicle, am back to square 1 searching for one & they just send it off to wholesale. I will be contacting my lawyer, but probably nothing I can do. What a horrible way to do business. Avoid this dealership at all costs. read more

Bought a brand new Jeep less than 2 months ago and a seal around the windshield is making an extremely loud whistling sound when driving. I made an appointment a week in advance to have them check it out. 6 hours later I got a call from a man saying that compared to another Jeep on the lot they both made the same sound and there was nothing they could do because Jeep designed the car that way. I find it extremely hard to believe that Jeep designed a $26,000 car to whistle like a freight train when driving. I called corporate and they said they would talk to the dealership and after a few attempted calls in which they didn't even answer their phones got through to Sue the service advisor (oh good, because she was so nice on the phone when I called a week ago and mocked my problems with the car, probably because I was under warranty...sarcasm). Sue said that they found no issues with the Jeep and that it didn't make a sound. So now the sound that was reported to me as being the same as another Jeep now doesn't exist. I was advised to get a second opinion and if its anything like this opinion, I'm going to have a brand new car that gives me a headache and can whistle so loud it's hard to think straight for the next 8 years. $26,000 well spent. read more

HORRIBLE AND RUDE MANAGEMENT. Adams Jeep was SUPPOSED to be a very reputable dealership, with great customer service. Today I stopped in to ask if they had the new 2018 wranglers in yet. Let it be known I'm 18, and I'm looking for a new Jeep to buy for my second vehicle. My first being a Jeep also. Upon entering I asked for a certain sales woman who I'd talked to before about purchasing a Jeep. The response I got was "she just stepped out for lunch". By all means that is completely fine. Everyone need a break. I was then approached by the Sales Manager, and asked, "so what are you trying to accomplish". I said "excuse me?" He said "you've been coming in for the last 3 months and wasting our time. When are you going to buy something?" Now I'll have you know. I'm not the wealthiest person alive, and it takes time for me to make a decision that's costs over $40,000. I'm sorry that I'd like to make sure I get a Jeep that I love, not one that makes "Adams Jeep" money. He then proceeded to tell me that they "weren't going to let me test drive any more Jeeps". First of all, I've test driven two Jeeps in one session. Please someone tell me why I'm not allowed to take my time to purchase a Jeep of my choice? Please tell me why I'm not allowed to freely walk around BY MY SELF, WITHOUT "WASTING" THEIR TIME, to look at Jeeps. Someone please tell me. I have 3 Jeep influenced Instagram pages with over 7,000 followers on each. I used to post and tell people about Adams Jeep. I will never be recommending this dealer ever again, and will continue to do the complete opposite of that. Horrible customer service. Overpriced Jeeps, and stuck up management. No thanks. I'll be going to another dealer to make my final purchase. read more