Had a brand new civic with a slight rattle. David got me all sorted for a repair the next day, Eric…read moreidentified the rattle and fixed it. I know that was not an easy fix to identify but they went above and beyond!!

Pleased to have done business with them! Thank you to the Honda team for taking care of our family…read morecar and, most especially, a huge shoutout to Armando for walking me through the whole process and explaining everything so clearly. He was very patient, helpful, and never once made us feel pressured to do anything that didn't fit our budget. If it wasn't for Honda taking the time to properly inspect our car, I wouldn't have known about the bigger problems we're dealing with. They potentially saved us from spending even more money fixing something that wouldn't have actually solved the problem. Really appreciate the honesty, care, and professionalism. Thank you, Honda, and thank you, Armando!

We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

What a nice experience I had at Chapman! They did a fantastic job showing me the cars I was…read moreinterested in. I went in looking at the X7 and actually ended up buying the exact one we were checking out. The entire process was incredibly smooth, making for a very pleasant buying experience overall. I'm a newbie when it comes to BMW, but if their service department is as seamless as the sales team, I'll be a happy camper.

My advisor Tyler is amazing. I went above and beyond to get…read moreme right I appreciate all the hard work you do.

Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

This review only reflects the scheduling department and in no way reflects the excellent service I…read morereceived from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not.

I was in the market for a new car recently and decided to upgrade. I had a 2021 Toyota Corolla, so…read moreI knew that I loved the make and model. I had decided to buy a new one and found what I liked at AutoNation Toyota in Tempe. I got preapproved through my bank for the financing prior to making an appointment. I first worked with Olivia "Liv" Quiroz, she assisted me in putting a hold on the car I wanted. I was in and out within about 20-30 minutes. A week later the car had arrived, Austin Foster,and Nick Herberger helped me seal the deal on my 2026 Toyota Corolla. They were all amazing, friendly, and professional. Everyone at the dealership greeted me with smiles, I felt very welcomed and comfortable my entire visit. I was in and out in less than 2.5 hours this week. Anyone buying a car knows that it takes hours to select, test drive, apply for financing and sign all the documents. From the hold, to the test drive, to the financing, all went very smoothly. I would highly recommend checking out AutoNation when you are ready for your new car!

I want to start by saying that my service advisor, Jeff, was great throughout this process. I have…read moreno complaints about him personally. My frustration is with AutoNation Toyota Tempe's overall service process, which felt incredibly inefficient and poorly coordinated from beginning to end. My first issue was the appointment system. I scheduled an appointment several days in advance for a specific time to have my AC blower motor looked at. When I arrived at my scheduled appointment, I was told it would be approximately 5-6 HOURS before anyone could even look at my vehicle. At that point, what exactly is the purpose of making an appointment? I ended up having to get my own Uber home because I obviously wasn't going to sit at the dealership for 6+ hours. I'm glad I did, because later that evening I received a text asking if they could keep my vehicle overnight because they STILL had not gotten to it and wouldn't be able to until the following morning. What made this even more frustrating was that when I dropped the vehicle off, I had already explained that the issue was the AC blower motor. Nearly 24 hours later, the diagnosis was essentially confirmation of exactly what I had already told them: the blower motor needed to be replaced. Then came the warranty process. I purchased an extended warranty that cost me roughly $7,000, so the repair had to go through the warranty claim process before parts could be ordered and a rental could be arranged. After waiting several more days, I was finally told the parts had arrived, my rental was set up, and I could bring the car back for the repair. This is where another major issue became obvious: the service department and the cashier/rental desk seem to have almost no communication with each other. When I dropped my car off, I was specifically told my rental was already arranged and that I simply needed to go inside and speak with the rental desk. I walked in, explained that I was there to pick up my rental, and both employees looked confused and initially asked if I was trying to PURCHASE a rental. I explained that no, it was supposed to be covered through my warranty. They then had to ask who my service advisor was and had me sit down while they figured out what was going on. Eventually, I was told their rental selection was extremely limited and that basically my only option was a single-cab Tacoma. Not the end of the world, but after everything else, it was another annoyance. Then I came back to pick up my repaired vehicle and return the rental. Once again, I was told beforehand that "all I needed to do" was go to the cashier/rental desk. I did exactly that, told them I was returning my rental, and once again was met with confused looks and told I needed to go speak with my service advisor to figure out what I was supposed to do next. And to top the entire experience off, I found out I still owed a $100 deductible for the repair despite having purchased a warranty that cost me around $7,000. Again, Jeff was great and did what he could to help me, so this review is not directed at him. But the overall system at AutoNation Toyota Tempe seems unnecessarily disorganized. Appointments apparently don't mean your vehicle will actually be looked at anywhere near your appointment time, communication between departments is poor, and I spent far more time waiting and going back and forth than should have been necessary for a relatively straightforward repair. For a dealership this large, I expected a much more organized and efficient service experience.

I started getting my Audo serviced at Audi Chandler because I heard they had a first class service…read moredepartment. I have not been disappointed. Last week I took my Audi in for service and there was some confusion about getting a loaner car. This created a difficult situation for me. Ms McMurray stepped in and sorted out the problems and provided a very satisfactory solution. She saw a problem and fixed it. That is what good managers do. Thank you, Ms McMurray.

Audi Chandler Penske service department was FIRST CLASS!!! Thank you Jessica Lancaster and your…read moreservice staff, especially Henry, for your professionalism, kindness & great communication concerning my vehicle service & the repairs. I have not had the greatest experience with other Audi Penske service departments so this service was a pleasant surprise. I normally schedule my services around my trips to Cali & get service with Mission Viejo Audi who I've used forever, but it's nice to finally find an Audi dealership that is fairly priced & goes above & beyond to accommodate & take FIRST CLASS care of their customers & is convient for me to use. Thank you again Jessica!!! You have my business :) Make sure to make an appt & with Jessica :) It gets pretty booked up & that way you can get in faster & if you need a loaner vehicle request it otherwise they will call a customary Uber for you if need be. The service dept was clean, relaxing, comfy, offered amenities like loaner vehicles, Uber, coffee, water, snacks, TV ect...while you wait, if you choose.The energy & vibe was an eb & flo of positivity. The service dept is not attached to the dealership so make sure you are paying close attention to your navigation because the service dept is actually on a service road that is the side street before the dealership.If you blink you'll miss the street :)

The gentleman at the chandler location were able to squeeze my boyfriend in on Tuesday the 21st…read morebecause we messed up the dates for the install. So thank god they were able to do that ! 10/10

I'll try to make this as short as I can…read more I bought a bunch of stereo equpiment, realized I was in over my head as far as installing it myself, so I headed over to Audio Express on Chandler Blvd. They assured me they could install it all in my 2004 Corvette, no problem. I dropped the car off at 9am for my appointment, and they kept it until 2pm the next day. I was informed the backup camera was not installed. The head unit was crooked. One front speaker was not working. Dropped the car off at 9am for another appointment. Didn't get the car back until 5:45pm the next day. Head unit is still crooked. I provided a box of sound deadening sheets which they were supposed to install in the doors. They gave me back an empty box, but they didn't install any of the materials. I checked myself and I'm providing a picture of the inside of the door where you can see nothing was installed. Overall an awful experience. I was charged $1200 and I won't be back.

Eddie James is my New Hero!! After being turned away from one local Dodge Dealership due to the…read moreage of my 2008 Dodge Grand Caravan, and due to the Fact that we bought a Lifetime Warranty when we first bought the Van. They actually told me that they would NOT accept any vehicle older than 2012, Lifetime Warranty or not. Another local Dodge dealership wanted to charge me a Diagnostic Fee of $230 right out of the gate, which may or may not have been refunded. I called Eddie James and he took total care of me from the first Phone call. He told me that most Dealerships schedule their Warranty work as fill-in work because they don't make any money on them, and put Cash customers first, resulting in days or even weeks of waiting for your vehicle to be repaired. We dropped our Van off the next Morning to have the A/C Blower Fan and Resistor replaced, and picked it up the following morning, all fixed with No hassles, no nonsense, just fantastic Customer Service. The total cost to me with my Warranty was $50. I had estimates from Non-dealership Garages for up to $700. Thank You Eddie!

I had the opportunity to meet and buy a Challenger from Cameron Rosario. He was such a delight to…read morework with. I would use him again and refer any of my friends or family. I had a great experience with Tempe Dodge and Cameron. Thank You.

Shoutout to Alex, made buying a car way smoother Id ask for him if you're car shopping.read more

If you come here, please please ask for Terry Brown. Best salesman in the valley. My wife and I had…read morehorrible experiences at about four dealerships since moving here in June, but AutoNation Nissan made up for all of it. We originally came to see a 2015 Highlander LE but ended up leaving with a 2016 Highlander Limited Platinum. What we loved most about Terry and the AutoNation Nissan crew was that there was 100% total transparency across the board. Im talking out the door price, condition of the car, sales process, fees. Everyone from Terry, to his manager, to the finance manager were totally up front. Honest car sales, imagine that! The car fit my family's needs and then some. Terry was honest, patient and went about and beyond to make sure we were completely satisfied with this decision until the very end. Whether you are selling or buying, come and ask for Terry and you will not be disappointed in AutoNation Nissan.

I see a lot of negative reviews for this dealership, but I have to wonder how many of those are…read morefrom people coming in already being negative or expecting to get their way, and then throwing a fit when they don't. I've been here multiple times to get my car serviced and have never had a bad experience or been treated poorly. Everyone I've dealt with has been great, so I'm honestly a little surprised by all the negative reviews.

Ben fields was the best sales man really made himself easy to get along with and talking about…read moreclose hobbies really good time with him and very honest and upfront and made sure I knew my options and stay in budget