We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

Lily is awesome!!! She answers all my questions and is very helpful with my future service needs.read more

My advisor Tyler is amazing. I went above and beyond to get…read moreme right I appreciate all the hard work you do.

Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

This review only reflects the scheduling department and in no way reflects the excellent service I…read morereceived from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not.

Update: Upon reading my review below, I was contacted by the team at AuntoNation Toyota, who…read morestepped up and repaired the car within three days. They seemed really sorry for whatever mix-up happened and wanted to make it right. They also made sure the car was full of fuel and provided a check for the inconvenience. I believe it would be worth giving them another shot in the future. Warning: Stay away. It's been nothing but a hassle. Before we left with the car, the salesman (Niko) knew the tire needed air and possibly needed replacing. Only had the car for 3 days, during which the rear light went out, and the A/C was blowing warm air. Apparently, the inspection and prep-for-sale procedure doesn't work well. Waiting for "The Warranty Company" to approve repairs. What a joke. Autonation Toyota should just fix the car instead of pushing it to a Warranty Company, where you get strung out for who knows how long. Most people buy a car to drive, not sit at the dealership you bought it from waiting for the warranty company to approve repairs.

I would not recommend this dealership's service department to anyone…read more I brought my vehicle in for service, and while it was in their possession, they damaged the underside of my car by improperly lifting it on a jack. After I reported the issue, they acknowledged it and told me they would take care of the repair. However, days have passed and there has been little to no follow-up. The service department has been very unprofessional and difficult to deal with. Communication is poor, phone calls are not returned promptly, and no one seems interested in resolving the problem they caused. I have spent far too much time trying to get updates and answers. Based on my experience, I would strongly recommend taking your vehicle elsewhere for service I would not recommend this dealership's service department to anyone. I brought my vehicle in for service, and while it was in their possession, they damaged the underside of my car by improperly lifting it on a jack. After I reported the issue, they acknowledged it and told me they would take care of the repair. However, days have passed and there has been little to no follow-up. The service department has been very unprofessional and difficult to deal with. Communication is poor, phone calls are not returned promptly, and no one seems interested in resolving the problem they caused. I have spent far too much time trying to get updates and answers. Based on my experience, I would strongly recommend taking your vehicle elsewhere for service

I started getting my Audo serviced at Audi Chandler because I heard they had a first class service…read moredepartment. I have not been disappointed. Last week I took my Audi in for service and there was some confusion about getting a loaner car. This created a difficult situation for me. Ms McMurray stepped in and sorted out the problems and provided a very satisfactory solution. She saw a problem and fixed it. That is what good managers do. Thank you, Ms McMurray.

Audi Chandler Penske service department was FIRST CLASS!!! Thank you Jessica Lancaster and your…read moreservice staff, especially Henry, for your professionalism, kindness & great communication concerning my vehicle service & the repairs. I have not had the greatest experience with other Audi Penske service departments so this service was a pleasant surprise. I normally schedule my services around my trips to Cali & get service with Mission Viejo Audi who I've used forever, but it's nice to finally find an Audi dealership that is fairly priced & goes above & beyond to accommodate & take FIRST CLASS care of their customers & is convient for me to use. Thank you again Jessica!!! You have my business :) Make sure to make an appt & with Jessica :) It gets pretty booked up & that way you can get in faster & if you need a loaner vehicle request it otherwise they will call a customary Uber for you if need be. The service dept was clean, relaxing, comfy, offered amenities like loaner vehicles, Uber, coffee, water, snacks, TV ect...while you wait, if you choose.The energy & vibe was an eb & flo of positivity. The service dept is not attached to the dealership so make sure you are paying close attention to your navigation because the service dept is actually on a service road that is the side street before the dealership.If you blink you'll miss the street :)

I'll try to make this as short as I can…read more I bought a bunch of stereo equpiment, realized I was in over my head as far as installing it myself, so I headed over to Audio Express on Chandler Blvd. They assured me they could install it all in my 2004 Corvette, no problem. I dropped the car off at 9am for my appointment, and they kept it until 2pm the next day. I was informed the backup camera was not installed. The head unit was crooked. One front speaker was not working. Dropped the car off at 9am for another appointment. Didn't get the car back until 5:45pm the next day. Head unit is still crooked. I provided a box of sound deadening sheets which they were supposed to install in the doors. They gave me back an empty box, but they didn't install any of the materials. I checked myself and I'm providing a picture of the inside of the door where you can see nothing was installed. Overall an awful experience. I was charged $1200 and I won't be back.

Installed my 3 15" speakers but the Power wire connected to my car battery keeps burning & these…read moreguys never have time to fix it they always say a week from here or a week from there, like I dnt work on the road 5 days a week and like they don't close at 4:00/5:00 pm smh I guess since it's under warranty they only have time for new customers that they're charging an arm & a leg not mention I drive by daily on my way home and rarely see cars that they're working on. And wonder why they can only afford to hire 1/or 2 techs.

I recently purchased a vehicle from here and the process went smoothly except for a strikingly…read moreweird experience where the finance lady stormed in and started accusing us loudly of trying to game the system and somehow leave the company in trouble with the Tax Gods or something to that effect.We had been discussing with the sales person options for transporting the vehicle to Oregon so maybe that confused her in some way. Who knows ‍ Some weeks later I received a snippy letter from presumably the same person blaring that I had misrepresented my credit status and therefore they could not do business with me. Gentle Readers: the first thing I told the salesman was that I don't use credit and it would be a cash transaction in full. There was never ANY question of financing. Bought vehicle with cash and took it home. So.... everyone else was a pleasure to work with except this one loud lady.... I have a non- American accent so it is possible that she has an aversion to immigrants.

Very disappointing experience at Tempe Dodge. The original vehicle I purchased had safety issues…read morethat were never resolved and multiple mechanical failures that led me to believe it was a lemon. Based on my experience, they were aware of the vehicle's condition firsthand. Charles, the manager, later said they would "take care of me" on another vehicle, but the damage and extent of damage were misrepresented, and the numbers I was promised did not match what was presented. The overall experience felt deceitful and misleading. Buyer beware.

Great Customer Service and great place to get your car serviced or to buy a new or used carread more

Shoutout to Alex, made buying a car way smoother Id ask for him if you're car shopping.read more